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Rated 3.7 out of 5 by 124 reviewers.
Rated 5.0 out of 5.0 by pleasent surprise I didn't expect what i saw. This hotel was awesome. felt more resort like. Rooms were clean and just nice. Bedding was perfect. Got a really good night of sleep. Felt safe and secure in my room. just a fantastic stay. August 26, 2014
Rated 3.0 out of 5.0 by Close to downtown Not what I expected from such nice looking hotel. No free coffee except what you make in your room which I didn't want to use because of the condition of the room. The chair had stains on both sides of the cushion so I used a towel to sit on. If you want coffee you can buy it for $2.50 for a small cup. You can't turn off the air in the room. You can adjust the temp up/down but can't turn it off. The staff were excellent. August 25, 2014
Rated 4.0 out of 5.0 by Overall experience Overall I enjoyed my time at your hotel. It was a comfortable and friendly place in a good location. Negatives: I was disappointed that there was no small refrigerator since I had things with me to put in one. I was unaware until the next day that one could've been rented. The pillows were cute but too small. The coffee pot had to be plugged in in the bathroom which I didn't care for. August 24, 2014
Rated 5.0 out of 5.0 by servers at breakfast please read my comment about the wait staff, particularly at breakfast- They were excellent, caring, and lovely. August 24, 2014
Rated 4.0 out of 5.0 by Not the best Crowne I've stayed in but best hotel in the area The staff was great, and we were able to get an early check in. The area is gorgeous. I can't believe there's only one ice machine in the whole hotel. And the fitness room needs a little help. Other than that, it was ok August 21, 2014
Rated 5.0 out of 5.0 by Great Stay Have been using the Crowne Plaza during my business trips for the past 10 years and have never had a bad nights stay. August 21, 2014
Rated 4.0 out of 5.0 by Good Location This Crowne Plaza is centrally located in a sweet downtown in the beautiful Berkshires. The staff is attentive and polite. The rooms are clean and attractive. August 21, 2014
Rated 3.0 out of 5.0 by Nothing special Our stay was only two nights but filled with average to poor experiences: - the "quiet" floor was filled with drunken fools and doors that squeaked and slammed. - the lobby is quiet new and modern....unlike the decor of the dark and dated hallways. - DO NOT have breakfast in the hotel, $13.99 for tasteless eggs and greasy potatoes is NOT worth it considering there are so many places within walking distance. - high price for the room does not equal little square footage, saggy mattress, or tiny pillows. Staff was accommodating when we wanted to switch our room and bathroom was quite clean. August 20, 2014
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