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Rated 3.8 out of 5 by 130 reviewers.
Rated 4.0 out of 5.0 by Meets most needs/comforts Like an aging person this hotel has it's wrinkles but they have taken great effort to make the best of their features. The lobby is lovely, the rooms have new carpet, tv's, & rugs, and the flower/plants add a lot to the overall ambiance of the hotel. The pool is just large enough for comfort and heated to a very warm temperature, it is kept very clean and the accompanying roof deck is so enjoyable with beautiful flowers all around the edges. We spent a lot of our time out there with drinks enjoying the views/weather. As I mentioned it is not without it's "wrinkles". The roof deck desperately needs to be reconcreted and the rooms are dark. While the Tavern served a great lunch the restaurant put out a breakfast buffet that was not hot enough for all of our liking, although the food was decent though. The staff was accomodating, although when I let my waitress know that the breakfast was not enjoyable because it was cold - she was apologetic and took 2 of our 4 meal charges back and was literally chased by her supervisor (?0 to the kitchen to question the take back of charges, lol. Very unprofessional in front of guests. Overall I would come here again. September 4, 2014
Rated 5.0 out of 5.0 by Great service with an adequate room I chose the Crowne Plaza in Pittsfield as I am a club member. As such there is an expected quality that I was mostly happy to have seen. Rooms were clean, bathroom was especially small. In room and breakfast buffet coffee was not good. Entering the parking garage was a challenge and once in the garage, there was evidence of widespread work being done, but no signs indicating where appropriate parking was to be had. Luckily the staff was extremely efficient and the rooms were clean which helped make up for t September 2, 2014
Rated 5.0 out of 5.0 by Close to Tanglewood Very nice hotel. Staff are pleasant and very helpful. The hotel rooms are slightly outdated, however, they are very clean. Large parking garage located directly onsite. Would definitly stay here again. September 2, 2014
Rated 5.0 out of 5.0 by Comfortable and convenient Everything was superb. The only inconvenience that I experienced was when I arrived - there were no short term parking spots available. I was accompanied by a co-worker who suggested that I park behind him for check-in. September 1, 2014
Rated 5.0 out of 5.0 by Good Value for the Money Our stay was short but enjoyable. Comfortable rooms and beds. On site restaurant and bar, as well as indoor pool. Room service was on time and excellent. August 31, 2014
Rated 5.0 out of 5.0 by Vacation Experience This hotel is a great value. It is a five star hotel in every sense of the word. What ever request you may have , they will take care of you right away. August 29, 2014
Rated 5.0 out of 5.0 by pleasent surprise I didn't expect what i saw. This hotel was awesome. felt more resort like. Rooms were clean and just nice. Bedding was perfect. Got a really good night of sleep. Felt safe and secure in my room. just a fantastic stay. August 26, 2014
Rated 3.0 out of 5.0 by Close to downtown Not what I expected from such nice looking hotel. No free coffee except what you make in your room which I didn't want to use because of the condition of the room. The chair had stains on both sides of the cushion so I used a towel to sit on. If you want coffee you can buy it for $2.50 for a small cup. You can't turn off the air in the room. You can adjust the temp up/down but can't turn it off. The staff were excellent. August 25, 2014
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