Rated 3.8 out of 5 by 60
Rated 4.0 out of 5.0 by CatIV Heated pool - Nice weekend getaway with the kids
My family was traveling to visit a dog breeder and decide to make weekend out of it. Since I have three young kids the heated pool was an attractive. Of course, heated pools mean different things to different people (does not have floating ice vs. like a lukewarm bath). Fortunately for us the pool was actually warm and the family enjoyed it. Facility was comfortable and clean and the staff was helpful.
November 28, 2013
Rated 3.0 out of 5.0 by 19betsy58 An okay place
It was a freezing windy night in the Berkshires and I was glad to have a short walk to a great dinner with friends at Patrick's Pub across the street. Our neighbors were a bit rude with much door slamming late night. All in all the stay was fine with comfy beds and a neat room. The parking was free but the garage is still under repair.
November 27, 2013
Rated 3.0 out of 5.0 by Bluejay63 Everything good except bar and restaurant staffing levels and free wifi
The service people in the restaurant and bar were great, but there were way to few of them, making for many unpleasant experiences.
The manager in charge of staffing levels totally screwed up since it was no secret the hotel was going to be full for our convention.
The "free" wi-fi was the most annoying perk I have ever encountered at a hotel. Whenever the computer was inactive (sleep) for a few minutes, the guest had to log-on with a hard to read and remember lengthy password. Then endure some lengthy and boring ads each time. Next time I'll stay somewhere I can pay for wi-fi.
Most other aspects of this property were very good or excellent, but I won't be back.
November 14, 2013
Rated 3.0 out of 5.0 by Bluejay63 worst service possible in bar and restaurant because of understaffing
Hotel would have been great except for two glaring weaknesses:
Bar and restaurant were grossly understaffed on every time I visited, at least 6 times. It shouldn't been a surprise that the hotel was full, and mostly because of our convention- the model Expo. The staff that were on duty, the bartender and the one or two servers, did a great job trying to keep up, there were just too many customers. The ones in our group that had cars went elsewhere. At least one more bartender and a minimum of 2 or 3 more servers should have been on duty from 5pm to closing each of the 3 nights. Again, the sales dept was advised we would have a large number of socializers each evening.
The most annoying perk of all was your free wifi. I will never stay at another Crowne Plaza because of it. Every time my computer would sleep (after a few minutes pause), I was required to log-in again using a long and hard-to-read password, and then endure a series of boring and annoying pop-up ads.
November 13, 2013
Rated 4.0 out of 5.0 by drjohn691 Great Hotel and wonderful staff
Wonderful stay. We stayed for three nights and liked it so much we added another night. Very clean rooms, nice staff and enjoyed our convention with a great nights sleep. I like this hotel.
November 13, 2013
Rated 5.0 out of 5.0 by Blueyes5891 Friendly housekeeping staff
We especially appreciated the housekeeping staff on our floor. They made sure all our requests were honored and they always checked for ways they could accommodate us.
November 12, 2013
Rated 3.0 out of 5.0 by David30r My stay
The room was excellent. Parking was a major problem and the restaurant was unable to handle the large number of people at rush hours. Very slow at night and not setup for breakfast.
November 12, 2013
Rated 3.0 out of 5.0 by dojan53 Too little for too much
My recent stay at the Crowne Plaza was somewhat disappointing considering the price I paid for the room. When checking in the desk staff was efficient but not overly welcoming and lacked any form of friendly smile. Once checked in I was directed to the parking lot but no mention of the construction being done in the garage or alternate parking spots in the event the somewhat limited space garage was full. I finally got a spot after several circles around the garage when someone finally left. Thank goodness there was no fee for that.
The room had two double beds with little room for anything else. No fridge, microwave, just a little coffee pot. I was on the 4th floor and had to go down to the "M" floor for ice. That was the only spot to get ice, even if you were on the 12th floor as far as I could see.
The one and only meal I had in the hotel restaurant was a beer and a clubhouse. The beer was warm and club house was borderline cold. For the price, a very disappointing meal. We went elsewhere for the rest of our meals. For the price you would think there might be complimentary coffee for guests somewhere in the hotel, at least from 8-10 am. For $2.50 you can got a juice glass size paper cup of not so good coffee to go from the restaurant. Even the cheapest chain motels provide their guests free coffee in the morning.
So, would I stay there again, no. There are plenty of other very nice motels in the area that are much less expensive and provide as good if not better service and amenities.
November 12, 2013