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Rated 3.8 out of 5 by 136 reviewers.
Rated 5.0 out of 5.0 by Close to Tanglewood Very nice hotel. Staff are pleasant and very helpful. The hotel rooms are slightly outdated, however, they are very clean. Large parking garage located directly onsite. Would definitly stay here again. September 2, 2014
Rated 5.0 out of 5.0 by Comfortable and convenient Everything was superb. The only inconvenience that I experienced was when I arrived - there were no short term parking spots available. I was accompanied by a co-worker who suggested that I park behind him for check-in. September 1, 2014
Rated 5.0 out of 5.0 by Good Value for the Money Our stay was short but enjoyable. Comfortable rooms and beds. On site restaurant and bar, as well as indoor pool. Room service was on time and excellent. August 31, 2014
Rated 5.0 out of 5.0 by Vacation Experience This hotel is a great value. It is a five star hotel in every sense of the word. What ever request you may have , they will take care of you right away. August 29, 2014
Rated 5.0 out of 5.0 by pleasent surprise I didn't expect what i saw. This hotel was awesome. felt more resort like. Rooms were clean and just nice. Bedding was perfect. Got a really good night of sleep. Felt safe and secure in my room. just a fantastic stay. August 26, 2014
Rated 3.0 out of 5.0 by Close to downtown Not what I expected from such nice looking hotel. No free coffee except what you make in your room which I didn't want to use because of the condition of the room. The chair had stains on both sides of the cushion so I used a towel to sit on. If you want coffee you can buy it for $2.50 for a small cup. You can't turn off the air in the room. You can adjust the temp up/down but can't turn it off. The staff were excellent. August 25, 2014
Rated 4.0 out of 5.0 by Overall experience Overall I enjoyed my time at your hotel. It was a comfortable and friendly place in a good location. Negatives: I was disappointed that there was no small refrigerator since I had things with me to put in one. I was unaware until the next day that one could've been rented. The pillows were cute but too small. The coffee pot had to be plugged in in the bathroom which I didn't care for. August 24, 2014
Rated 5.0 out of 5.0 by servers at breakfast please read my comment about the wait staff, particularly at breakfast- They were excellent, caring, and lovely. August 24, 2014
Rated 4.0 out of 5.0 by Not the best Crowne I've stayed in but best hotel in the area The staff was great, and we were able to get an early check in. The area is gorgeous. I can't believe there's only one ice machine in the whole hotel. And the fitness room needs a little help. Other than that, it was ok August 21, 2014
Rated 5.0 out of 5.0 by Great Stay Have been using the Crowne Plaza during my business trips for the past 10 years and have never had a bad nights stay. August 21, 2014
Rated 4.0 out of 5.0 by Good Location This Crowne Plaza is centrally located in a sweet downtown in the beautiful Berkshires. The staff is attentive and polite. The rooms are clean and attractive. August 21, 2014
Rated 3.0 out of 5.0 by Nothing special Our stay was only two nights but filled with average to poor experiences: - the "quiet" floor was filled with drunken fools and doors that squeaked and slammed. - the lobby is quiet new and modern....unlike the decor of the dark and dated hallways. - DO NOT have breakfast in the hotel, $13.99 for tasteless eggs and greasy potatoes is NOT worth it considering there are so many places within walking distance. - high price for the room does not equal little square footage, saggy mattress, or tiny pillows. Staff was accommodating when we wanted to switch our room and bathroom was quite clean. August 20, 2014
Rated 4.0 out of 5.0 by Pittsfield Everything in the area is overpriced, but the room was good. August 19, 2014
Rated 4.0 out of 5.0 by average Crowne Plaza but best hotel in town It is an average Crowne Plaza but best hotel in town August 17, 2014
Rated 4.0 out of 5.0 by Comfortable bed and good service Good value very clean great breakfast with Omelet station. Friendly bar and good wine good parking and ease of getting in and out of the parking garage. Friendly and knowledgable staff. August 14, 2014
Rated 3.0 out of 5.0 Average hotel I would not recommend this hotel as it is very basic. August 11, 2014
Rated 5.0 out of 5.0 by Very good hotel Good hotel, very clean with a good brunch on Sunday. August 7, 2014
Rated 3.0 out of 5.0 by Why pay for parking An additional fee for parking was exploitive and unnecessary. Especially when you have to add as much as 10 minutes to your travel time to exit the parking lot transversing back and forth. August 6, 2014
Rated 5.0 out of 5.0 by Great food, pool area and location! Stayed here for two nights with my family and all had a good time. The food was very good and the pool area was relaxing at night! Cannot beat the location since it's in the heart of everything and easy for walking and driving to places. The hotel shows it's age in some ways, but has a ton of charm as well. I was nervous before going when I read about the parking garage which is old and run down but not as bad as I thought. Overall is a nice hotel for price. August 4, 2014
Rated 4.0 out of 5.0 by Clean and Comfortable Definitely provided a clean, comfortable room. No in-room fridge here, and ice is on an entirely different floor. Breakfast was pricey considering the quality. Clean, comfortable, quiet and free morning paper. August 4, 2014
Rated 4.0 out of 5.0 by Great breakfast and nice facilities Enjoyed our stay here: we used the restaurant, pool and breakfast buffet. The buffet was delicious and included with our room rate. The pool facility was great and our 3 year old really enjoyed it. The only thing that wasn't great was the restaurant menu (in my opinion), and the restaurant staff weren't very good: I ordered take out, they said 15-20 min, it was over 30 and they didn't check in with me while I stood there the extra 15 min ( I had to ask them when it would be ready). Restaurant food was just ok when we finally got it. I would go back here: breakfast buffet was great, as was the staff there! August 3, 2014
Rated 4.0 out of 5.0 by Centrally located, excellent service We found the staff at the hotel and in the restaurant to be exceptionally friendly and helpful. The room was clean though rather small. This is a resort area, and there are no bargains to be found in hotels, especially on the weekend, and the Crowne Plaza is certainly not inexpensive. But it's a good facility with good staff and its location makes it a reasonable choice for people who want a location that gives them easy access to attractions from Williamstown in the north to Lenox and Great Barrington in the south. July 31, 2014
Rated 5.0 out of 5.0 by Our Wonderful Stay at the Crowne Plaza in Pittsfield We arrived at midnight and the desk manager could not have been friendlier. Our room was spacious - cool and very comfortable. Extremely spottless. However, we would have liked to find a small refrigerator and of course, a safe, which is very important. We shall be back in August and September. Thank you for a wonderful stay! July 31, 2014
Rated 2.0 out of 5.0 by poor This is an old hotel. not worth the money. It is run down and they charge you for every little thing they can, even parking. July 31, 2014
Rated 4.0 out of 5.0 by Clean, comfortable, service OK The room was very clean and comfortable, and the staff we encountered were all very responsive and pleasant. There was a paucity of staff at the entrance such that there was no one to help with the luggage. Fortunately, our luggage was not excessive. The cost of the room seemed high for the lack of service personnel. Breakfast was very satisfactory with good and responsive staff. July 30, 2014
Rated 4.0 out of 5.0 by wifi / fridge You need better wifi. On the upper floors the signal is not very good. Additionally in the evenings during peak hours it was impossible to get log into the wifi network through the login website provided. Last you bathrooms seem a little out of date, the sink counter is very low and made for someone who is 5 foot nothing. Last I had to ask for a fridge for the room. The first staff member said he doubt there were any left and didn’t bother checking. I checked back the next day with a different staff member and she was more helpful in getting me a fridge. No a days what hotels do not have fridges in all of their rooms? July 29, 2014
Rated 4.0 out of 5.0 by Quiet and the room was clean. Stay was pleasant. Hotel Bar area was good. Never used the pool or fitness centre. $6 for parking seems unnecessary. Having to swipe in and out of the parking lot never caused any problem for me, but I can see how it could have for some. Hotel is a good location. Lots of great places to eat in the area around hotel. Never ate at the hotel, breakfast simply too expensive and would have been nice to be included in the price of the room. July 28, 2014
Rated 5.0 out of 5.0 by comfortable large room Nice spacious room. Clean hotel, better value compared with others in the area. July 26, 2014
Rated 2.0 out of 5.0 by Business Stay- not too great uncomfortable bed and pillows, pillows were the tiny size of throw pillows and were very lumpy...only able to get two hours of sleep as a result. Also an annoying continuous sound throughout the night seeming to come from the a/c system or something. Series of bad smells throughout the hotel, the parking garage was kind of scary, dark and a lot of hanging/ peeling paint. But worst of all, 3 weeks later I still have an extra $124 holding charge on my credit card (personal) that the hotel assured me that they would take care of. July 24, 2014
Rated 5.0 out of 5.0 by Great location and amenities The hotel was very attractive and provided easy access to Pittsfield and the surrounding areas. The entrance, lobby and pool areas were inviting, and our king bed room was very comfortable. We had a wonderful dinner in the restaurant and bar area. We would definitely stay here again and recommend it to friends. A couple of constructive comments: the garage area definitely needs a new coat of paint. The peeling paint gives one a very poor initial impression which, fortunately, ends once you get into the hotel. The elevator carpeting should be changed and/or cleaned more often as it also gives a slightly negative feeling even though the lobby, halls and rooms are all well maintained. Lastly, the staff at the desk should more consistently provide a greeting to guests as they come into the hotel - this would also help us feel more secure knowing the front desk was watching who came in. July 23, 2014
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