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Rated 4.4 out of 5 by 182 reviewers.
Rated 5.0 out of 5.0 by Great Service Just wanted to say a big thank you to Ken, I had and issue with an a/c not being cold enough and he reached out to me and went over board with making things right with me. I was satisfied with everything but the temperature of the room and Ken went above and beyond to make things right. A great place to stay with a staff who care if something wasn't up to par. Highly recommend and thank you Ken for everything. August 13, 2014
Rated 5.0 out of 5.0 Very cute design. Good service I love how the hotel looks. It is very hard to find however and to get to the main lobby you have to walk from the parking lot down to a hallway and walk upstairs. Overall Love it! August 13, 2014
Rated 5.0 out of 5.0 by Great Stay Staff were very friendly and accommodating. Beds comfortable. Nice décor. Quiet. Nice restaurant/bar area. August 12, 2014
Rated 5.0 out of 5.0 by Great service, passable bed. My wife and I stayed for our anniversary. We chose the hotel on the recommendation of some friends. We splurged and bought the romance package which, overall was a great choice. Since the package included two drink vouchers we went to the lounge where we enjoyed the best service we've ever received. The room itself was clean and well thought through. Plugs were easy to find and little details like a k-cup brewer just added to our enjoyment. The only disappointment was the mattress, which was quite a bit softer than we expected. I travel for work extensively and can say this was the softest bed I've found in a hotel. This is likely a benefit for some but left us sore. All in all I would highly recommend this property for business or pleasure.o August 12, 2014
Rated 5.0 out of 5.0 by Exceptionally clean and comfortable beds! Spacious comfortable areas for relaxing and visiting. Saturday and Sunday Breakfast were excellent! Outdoor Fire Pit and picnic table area were clean and well kept. Rooms were extremely clean and beds were very comfortable. The swimming pool, saunas, and activity areas were well kept. The staff was very pleasant, and the shuttle bus driver was extremely pleasant and helpful several times. Overall we enjoyed our weekend stay and plan to return again. August 6, 2014
Rated 5.0 out of 5.0 by Overnight Great place with excellent service and good food. We stay here when we visit Minneapolis. August 6, 2014
Rated 4.0 out of 5.0 by Nice Location, good service The location of the hotel was nice. The self parking is a bit of a walk from the main entrance of the hotel, or a long walk (up and down) through the hotel (once you have a key). Could not get the room as cool as I would have liked. Setting the thermostat at 60°F seemed to cool down to about 70°F (by feel, since I did not have a thermometer to measure the actual temperature). August 1, 2014
Rated 5.0 out of 5.0 by Friendly and Helpful staff I am always greeted well by the staff. They are helpful and attentive and will go out of their way to make my stay comfortable. A great bunch of guys. Thanks August 1, 2014
Rated 5.0 out of 5.0 by Comfortable bed - slept well. I would stay here again but would probably not do this survey. I thought it would be a couple of questions but it turned out to be quite a bit and seemed to be asking the same thing over and over. July 31, 2014
Rated 5.0 out of 5.0 by Love this place - minus the rust! Not to be biased, but I had my wedding reception here and it was absolutely beautiful. The entire hotel just has a romantic feel to it. The second you walk in the front door you feel it. I do have to say I was a bit let down when I started to notice the little things. Just recently my husband and I celebrated our 1 year anniversary there and we started to notice a lot of rust. It started at the stairs to the parking ramp (no biggie), then we went for a dip in the pool and the doors to the men and women's locker room was just ridden with rust. Very un-pleasing site to see. The vents above the pool on the ceiling were rusted out as well. To me it seems like a pretty minor fix, so I was completely surprised to see so much of it! Regardless I believe my husband and I will be visiting for many years to come! July 30, 2014
Rated 5.0 out of 5.0 by Nice place to stay The hotel is easy to find and has very upscale and contemporary decor inside. Valet service is very reasonable and the staff are friendly. On-site room service and other amenities make it a great place to stay. July 30, 2014
Rated 5.0 out of 5.0 by excellent place to have a wedding recption All of the staff (and I mean all of the staff) were very helpful, pleasant to be around. The prepared food for the wedding rehearsal dinner and the reception was excellent. We would definitely recommend this hotel any service like this. July 29, 2014
Rated 5.0 out of 5.0 by A new find. First time to stay here. Attended a seminar which was well serviced with high quality food. July 26, 2014
Rated 5.0 out of 5.0 by Excellent This Crown Plaza is a great place to stay providing all of the comforts and courtesies one would expect from such a hotel. The one thing I didn't like and I think needs changed is the charging for extra coffee in the rooms. The rooms now have the new single service pods with the new brewers. Nice! However, 75 cents for any extra coffee desired is ridiculous. It would also be nice to have coffee available in the lobby 24 hours a day instead of just during the breakfast hours. The breakfast buffet was complimentary with my stay, which is always nice; however, the buffet needs work. The food was not that great and the choices for a buffet were limited (only offered one type of egg, meat, potato, and bread), which were prepared in a specific way. July 24, 2014
Rated 5.0 out of 5.0 by Beautiful landscaping and decoritive interior I really enjoyed the beautiful flowers outside of the hotel. The décor in the café was just so perfectly selected. July 24, 2014
Rated 4.0 out of 5.0 by Excellent Food and service Great location, quite and peaceful, just off the Interstate. Wonderful restaurant with very good breakfast, Saturday night and Sunday buffets. Good value for the money. July 24, 2014
Rated 5.0 out of 5.0 by Great for a conference with overnight accommadations The conference room was well set-up, just as we had requested. Each day it was refreshed and put in order. The blocks of rooms for our event were at a great price. Long hallways, but quiet, even with all the weddings going on. Lunch in the Dining room was excellent, with great choices for all our participants at a reasonable price. July 23, 2014
Rated 2.0 out of 5.0 by Worst experience Ever My first experience with this hotel was about 7 months ago for an end of year dinner and my experience then was excellent. I cannot , however, say the sam about my most recent experience. Staff were not helpful and to be blunt very rude. My group had a dinner that evening and had one of the worst treatments at the hands of the staff. My wife, who has allergy to pineapple , had asked one of them whether a fruit punch she had been served had pineapple in it. The staff just told her she did not know and walked away with an attitude. It felt like we were bothering them. I do not think I will go back to this hotel, ever July 23, 2014
Rated 1.0 out of 5.0 by Poor Wireless in Room There was no wireless connection in Room 5001. I called the 1-800 number but they could not help. I had a blazing fast connection standing in the hall outside my room but nothing inside. Unfortunately I had net meetings I needed to call into so I asked for another room but none were available. In the end the manager agreed to comp me one night but failed to do so at checkout. Also my room was cleaned everyday but the bathroom amenities were not refreshed until I called the front desk on the 4th day. I addition this is a very loud hotel. July 23, 2014
Rated 5.0 out of 5.0 by Happy Staff, and Awesome Conference Upon entering the property, very early in the AM 3ish, we were greeted by a smiling face behind the check-in counter. He was really glad to see us, and help with all of our needs at that time. The rest of the extended weekend for a conference was over the top with the set up of the ballroom, and every need the group needed was handled timely, and with smiles from All. July 22, 2014
Rated 1.0 out of 5.0 by Hotel Staff Not in Control Hotel staff did not address an out of control party in an adjacent room. It took 4 calls to front desk to finally resolve the problem. When it was mentioned to the front desk at checkout that they did not properly address the issue, I was told that these things happen on the weekend and they did not care that I had a miserable experience. July 22, 2014
Rated 5.0 out of 5.0 by Great Service Very friendly staff! In-room dining was efficient and price was less than I expected. Rooms were very comfortable too. July 22, 2014
Rated 4.0 out of 5.0 by Excellent Service The staff here goes above and beyond. They always have a smile on their faces and even share their chocolate. You can't ask for more. Lobby is spacious with comfortable seating that allows for mingling and impromptu business meetings. July 21, 2014
Rated 5.0 out of 5.0 by Wonderful stay We were there with our soccer team from Winnipeg to participate in the USA Cup. Angela was very helpful is getting our group booking and everything arranged. We have a wonderful stay. Thank you! July 21, 2014
Rated 1.0 out of 5.0 by Did not feel welcomed My wife attempted to check us into our room without me present and the front desk manager attempted to turn her away because she did not have my credit card with her or have our confirmation number. Thankfully another more friendly associate assisted her and offered her other options to verify our reservation and allowed her to check in. Other staff seemed confused when asked if food was available and then reluctantly explained there is a restaurant in the hotel. When asking for menus with 5 people present they brought 1 menu. The room we were provided had two full beds instead of queen or king sized. For the money I'm confident we could have found a more accommodating hotel in the area. July 16, 2014
Rated 5.0 out of 5.0 by Crowne Plaza Minnie West Excellent Hotel, with wonderful ammendities. definitely stay here when in area again. July 15, 2014
Rated 5.0 out of 5.0 by Comfortable bed and very friendly staff. Outstanding hotel. We got a complete tour of the attached workout facility by very friendly staff. We will return to this hotel in the near future. OUTSTANDING! July 14, 2014
Rated 5.0 out of 5.0 by Excellent Stay Well appointed hotel in a business area. Close to other restaurants and shops. Quiet environment. Helpful and friendly staff July 11, 2014
Rated 4.0 out of 5.0 by Crowne Plaza Hotel Restaurant I enjoyed my stay at the Crowne Plaza Hotel. I was comfortable, everything was clean and neat, and the staff were friendly and helpful. However, for the price I paid for my room, I do not understand why breakfast was not included. July 10, 2014
Rated 5.0 out of 5.0 by Wonderful stay!! We booked this room for only $5 more than a lesser-rated hotel. Being as we are from out of state, we were worried about finding the hotel, but the location was very convenient. Upon arrival we were upgraded to a king bed free of charge. The staff were helpful and courteous even besides the upgrade. The room was impeccably clean and well-furnished. The pool and hot tub area were great but could use a good scrub on the tile. My boyfriend loved the mattress, but I found it too firm. The bedding was great though. Would definitely visit this hotel, or other Crowne Plaza hotels in he future. July 10, 2014
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