Rated 4.3 out of 5 by 88
Rated 5.0 out of 5.0 by MLCHIIL Great Service
Crowne Plaza attention to detail and service showed through in every way. Amy helped make it possible for our family to all stay in one place. Everyone who called to make a reservation where made to feel like friends/family. It was helpful to have access to the computer room for printing tickets to GPS/Maps. The dinner that was served Sunday Evening at 6;30pm was not up to par. However, the buffet breakfast was very good. Check-out was made easy.
When coming into Plymouth, MN, Crowne Plaza would be our first choice. I would also chose other Crowne Plaza Hotels.
Thank you again for your service.
November 1, 2013
Rated 5.0 out of 5.0 by rocky787 Great meeting venue
Attended meetings at the hotel as well as stayed there. Very nice accommodations, as we had many meals at the hotel restaurant, and cocktails in the evening at the hotel lounge.
October 29, 2013
Rated 5.0 out of 5.0 by shortyvaca Weekend get-a-way
The hotel staff was very friendly and let helpful with directions and things to do in the area. The room was spacious and clean. We would stay here again if in the area.
October 24, 2013
Rated 5.0 out of 5.0 by jessicaj awesome staff!
We just stayed at the Crowne Plaza in Plymouth for a friends wedding and couldn't have been happier. What an awesome staff! They were friendly and accomodating. I would give the staff ten stars!
October 23, 2013
Rated 5.0 out of 5.0 by Grafton Only one complaint
When I booked rooms asked for adjoining rooms. When we got there, we were up on fifth floor and realized didn't get adjoining rooms. Called down and asked why. They said these rooms had queen sized beds and most adjoining had double beds. They offered to move us to another floor but we had too much luggage (there for a wedding) to move. Wish when I originally booked rooms they would have explained this and I would have said adjoining rooms more desirable than queen sized beds. Otherwise great experience. Beautiful setting for wedding reception.
October 23, 2013
Rated 5.0 out of 5.0 by MJLovesCrownePlymouth 5-Star Hotel & Stay!
Everything was great, from the event, our evening stay (great event rate!), and breakfast buffet the next day. All staff were accomodating and helpful, friendly too! Thank you Crowne!
October 18, 2013
Rated 5.0 out of 5.0 by KD50 Outstanding experience.
I would recommend this Crowne Plaza to anyone staying on the west side of the MSP area. The hotel was very well kept (the renovation was apparent), exemplary rooms and amenities that make business travel more comfortable.
Loved the IHG Reward Member reception also!
The only complaint is the on-site bar/kitchen closes at 11:00 pm (advertised), but the staff will avoid anyone who comes in at 10:57 until 11:03 to avoid taking that last order.
The main desk and restaurant breakfast staff more than made up for the evening's shortcomings, though.
October 8, 2013
Rated 5.0 out of 5.0 by Leoine Wonderful Staff
This is the 4th yearly visit and every year the property gets better.
Melissa or Allissa who worked Friday eve at the desk could not have been nicer and Ryan who helped us to and from our room was the most considerate young person!!
Loved your lemon soap too!
The only negative I could see was the Buffet "hot" items could have been hotter...but6 all good quality and beautifully served!
October 3, 2013
Rated 4.0 out of 5.0 by FisherWoman Maid Service
The maid did not empty trash cans or throw out/remove used glasses. Had a beer bottle and trash in basket by desk and it was there for the 2 days that room was cleaned. Had a room with door to 2 adjoining rooms VERY noisy.
October 3, 2013
Rated 1.0 out of 5.0 by Sophie10 Switched room type reservation and poor menu price choices
Switched room type guarantee
Hallways were very noisy all night long
Way too many stair steps from parking ramp to elevator and room
Only meal choices were very high priced
Had to use a vending machine for breakfast roll
Maps of meeting rooms locations was not available
Loading and unloading for meetings was a disaster
Check out was very easy
October 2, 2013
Rated 3.0 out of 5.0 by CMCPatti Not very welcoming
I stayed for 2 nights. I had 3 instances where the hotel policies seemed out of character for a hotel of this caliber.
I felt like a criminal "breaking into" the cupboard that housed the mini-fridge. A self-service snack station shouldn't require a zip-tie cupboard that may prevent guests from using the mini-fridge.
The Keurig coffee machine was nice but the sign indicating additional cups were available for a fee seemed a bit low class. I certainly expected that my cups would be restocked for my second morning.
When I asked the front desk to "service" the women's restroom in the conference wing; I had to clarify exactly what needed servicing. We had a group of 50 women using the bathroom for 2.5 days and we had to request service each day.
October 2, 2013
Rated 5.0 out of 5.0 by FinelineSally007 Lovely Room
We absolutely loved our room. The bed was so comfortable, it was quiet, and the bonus of aromatherapy oils in the room was nice. We would highly incourage people to eat at the Sunday brunch. Its awesome. So many choices and food is outstanding.
We stayed for a wedding and so happy we decided to stay. Really enjoyed ourselves. Thanks again!
September 27, 2013
Rated 2.0 out of 5.0 by lm83 Not the best experience
The rooms were dark, small and depressing. The dining options available were not particuarly good, and are unavailable to take care of travelers that are forced to arrive later in the evening.
The layout of the hotel was very inconvenient, it felt like it took an extremely long time to get from the room to the lobby, yet because the rooms were on the ground floor, it felt like there was also very litter privace.
The circle was poorly (read: not at all) attended by bellmen, making arrival and departure feel a bit disjointed.
Finally, overall the hotel felt poorly appointed, extremely outdated, and a bit run down.
September 25, 2013
Rated 3.0 out of 5.0 by Karen041099 Upgrade room furnishings
Need to renovate rooms rather a bit out dated. Pictures on wall were broken . Comfy bed
September 23, 2013
Rated 5.0 out of 5.0 by giginewman We don't stay anywhere else in the Minneapolis Area
Since my husband and I found this hotel, we don't stay anywhere else when we travel to the Minneapolis area! The staff is always pleasant and welcoming, plus they are very accepting of pets. Their pet policy is the best around which makes it easy for us to visit family whenever we want! Thank you Crowne Plaza.
September 12, 2013
Rated 3.0 out of 5.0 by warmnight No air conditioning?
Upon checking out, I explained to the front desk clerk the thermostat needed adjustment. His response was that there was a problem with the a/c. Unfortunately he didn't understand when you enter the room... the thermostat is at 75 deg, and you turn it down to 65 for a good night sleep... and the thermostat registers 65 deg but the room is still too warm to use a blanket, that the problem might lie with the thermostat... not the a/c. Thought overall the price was too high for the night, but certainly no other issues.
September 7, 2013
Rated 5.0 out of 5.0 by snowsurfer Excellent service, great location
Simply loved this hotel, when we 1st arrive, staff was extremely friendly and helpful. Atmosphere was wonderful, lots of greenery and love the view from our floor (5th). Quiet, clean and very comfortable. Excellent service from front desk - will definitely come back to stay at this hotel on all our future trips to Minneapolis.
September 4, 2013
Rated 4.0 out of 5.0 by mikerose nice room great value
Staying overnight with my family, booked two rooms and had confirmed adjoining. When we came to check in we found that our rooms had been given to another party. Ryan at the front desk stepped in and made sure my family got rooms that adjoined, plus he gave us vouchers for the awesome breakfast buffet without me having to ask. One of the best customer service jobs I've run across in quite some time. The buffet was the highlight of the next morning. This is a nice property for at great price. I'll stay here again.
September 4, 2013
Rated 5.0 out of 5.0 by SJT1 wedding
This was a wonderful hotel to stay at for a wedding since there were many sitting areas to visit with family beyond just the actual reception. Staff was great and price was desirable for the stay.
September 4, 2013
Rated 2.0 out of 5.0 by Heather14 Dirty room
Our bed was full of hair and dirt. The bathroom also had issues; tub didn't drain.Toilet was dirty.
September 4, 2013
Rated 5.0 out of 5.0 by iowa47 loved the stay
Great night of sleep in a newly remodeled room. the bed was very comfortable. The room was new and beautiful. I will stay here anytime I am in minneapolis
September 2, 2013
Rated 5.0 out of 5.0 by Moose2 Excellent overall
Very comfortable and clean. Corridors are brightly lit by daylight since they have glass panes , avoiding the hemmed-in appearance of so many hotels.Beer and pizza event for IHG members hosted by a friendly manager . The concierge even has a running map with routes starting form the hotel! Lots of covered parking and a good breakfast buffet . I would recommend this hotel to all types of travelers.
August 31, 2013
Rated 5.0 out of 5.0 by Fun33Mari Bathroom Amenities
Suggestion: I had stayed at one of your competitors on Sat. night, before staying with you on Sun night. The competitor offered make-up removal towelettes (packaged separately) for ladies to use. I use something like this at home to save wear and tear on my face cloths. It seemed like a smart thing to offer.
August 22, 2013
Rated 5.0 out of 5.0 by Fabulousone23 Great place to accommodate guests for wedding
The staff at Crowne plaza west were awesome, they went above and beyond for us. We used the shuttle service to get people from our wedding venue and back. The breakfast buffet was also fabulous too.
August 21, 2013
Rated 5.0 out of 5.0 by Dia1 A GREAT Stay!
Very friendly,helpful staff. Totally pet friendly.We live in rural SW Wisconsin,so we appreciated the wetland setting. Enjoyed the outdoor "fire circle" both nights we were there.
Free access to the Plymoth Fitness Center is a draw for me.
Again,I can't emphasize how helpful and cordial the entire staff was.
Our daughter will be in grad school at the U of Minn the next two years.I already booked a room for two nights when we move her to the university.
August 21, 2013
Rated 4.0 out of 5.0 by Eva70 Rooms were very nice and comfortable.
We only stayed at your hotel for one night as we attended a wedding in your hotel. Very nice facilities and staff was very helpful. Food at wedding was great. Serving of food seemed a little unorganized and off schedule but the food was worth waiting for in the end.
August 17, 2013
Rated 5.0 out of 5.0 by budsfamily Posh Place!
Beautiful atmosphere inside and out. Rooms are spacious and CLEAN! Comfy beds with lots of pillows! Quiet for sleeping. Staff at front desk very friendly and helpful. Our conference room was top notch and a very good price, too! Swimming pool was just the right temperature. Would recommend Crowne Plaza to others, especially when used for extended family reunion.
August 16, 2013
Rated 5.0 out of 5.0 by PJack21 GREAT Hotel!
Can not say enough about the great staff, wonderful rooms, and the fitness club attached to the hotel. From the time we were greeted, to when I needed to find the closest Urgent care at 4am, to when we left, we were treated like we were the only guests in the hotel! The staff always had a smile and a hello, even for my sisters' dog. We had a blast playing volleyball on the sand court, the pool is saltwater as is the hot tub, and the boys loved the weight room! There was something for everyone. We will be staying there again!
August 16, 2013
Rated 5.0 out of 5.0 by SSS74 Excellent Hotel Stay!
Myself and a colleague spent a week at this hotel. I would highly recommend this Crowne Plaza location! The staff were always professional, the rooms were super clean, and the internet connection was one of the best I have experienced. I'm sure we'll be back soon.
August 9, 2013
Rated 2.0 out of 5.0 by BJT2 Overbooked apparently
We arrived tired after a long day traveling to find the room that we booked and had confirmation for was not available - the explanation was that the hotel must have overbooked. We were asssigned to another room which turned out to have two small beds and had recently been smoked in. We were then assigned to another room that had a single double bed and perhaps the smallest bathroom available in a hotel of this type. Getting to the toilet around the sharp corner of the granite vanity top was not for anyone who isn't size small. Overall not a good first, and probably last, stay at this hotel.
July 30, 2013