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Rated 4.3 out of 5 by 105 reviewers.
Rated 3.0 out of 5.0 by Upgrade room furnishings Need to renovate rooms rather a bit out dated. Pictures on wall were broken . Comfy bed September 23, 2013
Rated 5.0 out of 5.0 by We don't stay anywhere else in the Minneapolis Area Since my husband and I found this hotel, we don't stay anywhere else when we travel to the Minneapolis area! The staff is always pleasant and welcoming, plus they are very accepting of pets. Their pet policy is the best around which makes it easy for us to visit family whenever we want! Thank you Crowne Plaza. September 12, 2013
Rated 3.0 out of 5.0 by No air conditioning? Upon checking out, I explained to the front desk clerk the thermostat needed adjustment. His response was that there was a problem with the a/c. Unfortunately he didn't understand when you enter the room... the thermostat is at 75 deg, and you turn it down to 65 for a good night sleep... and the thermostat registers 65 deg but the room is still too warm to use a blanket, that the problem might lie with the thermostat... not the a/c. Thought overall the price was too high for the night, but certainly no other issues. September 7, 2013
Rated 5.0 out of 5.0 by Excellent service, great location Simply loved this hotel, when we 1st arrive, staff was extremely friendly and helpful. Atmosphere was wonderful, lots of greenery and love the view from our floor (5th). Quiet, clean and very comfortable. Excellent service from front desk - will definitely come back to stay at this hotel on all our future trips to Minneapolis. September 4, 2013
Rated 4.0 out of 5.0 by nice room great value Staying overnight with my family, booked two rooms and had confirmed adjoining. When we came to check in we found that our rooms had been given to another party. Ryan at the front desk stepped in and made sure my family got rooms that adjoined, plus he gave us vouchers for the awesome breakfast buffet without me having to ask. One of the best customer service jobs I've run across in quite some time. The buffet was the highlight of the next morning. This is a nice property for at great price. I'll stay here again. September 4, 2013
Rated 5.0 out of 5.0 by wedding This was a wonderful hotel to stay at for a wedding since there were many sitting areas to visit with family beyond just the actual reception. Staff was great and price was desirable for the stay. September 4, 2013
Rated 2.0 out of 5.0 by Dirty room Our bed was full of hair and dirt. The bathroom also had issues; tub didn't drain.Toilet was dirty. September 4, 2013
Rated 5.0 out of 5.0 by loved the stay Great night of sleep in a newly remodeled room. the bed was very comfortable. The room was new and beautiful. I will stay here anytime I am in minneapolis September 2, 2013
Rated 5.0 out of 5.0 by Excellent overall Very comfortable and clean. Corridors are brightly lit by daylight since they have glass panes , avoiding the hemmed-in appearance of so many hotels.Beer and pizza event for IHG members hosted by a friendly manager . The concierge even has a running map with routes starting form the hotel! Lots of covered parking and a good breakfast buffet . I would recommend this hotel to all types of travelers. August 31, 2013
Rated 5.0 out of 5.0 by Bathroom Amenities Suggestion: I had stayed at one of your competitors on Sat. night, before staying with you on Sun night. The competitor offered make-up removal towelettes (packaged separately) for ladies to use. I use something like this at home to save wear and tear on my face cloths. It seemed like a smart thing to offer. August 22, 2013
Rated 5.0 out of 5.0 by Great place to accommodate guests for wedding The staff at Crowne plaza west were awesome, they went above and beyond for us. We used the shuttle service to get people from our wedding venue and back. The breakfast buffet was also fabulous too. August 21, 2013
Rated 5.0 out of 5.0 by A GREAT Stay! Very friendly,helpful staff. Totally pet friendly.We live in rural SW Wisconsin,so we appreciated the wetland setting. Enjoyed the outdoor "fire circle" both nights we were there. Free access to the Plymoth Fitness Center is a draw for me. Again,I can't emphasize how helpful and cordial the entire staff was. Our daughter will be in grad school at the U of Minn the next two years.I already booked a room for two nights when we move her to the university. August 21, 2013
Rated 4.0 out of 5.0 by Rooms were very nice and comfortable. We only stayed at your hotel for one night as we attended a wedding in your hotel. Very nice facilities and staff was very helpful. Food at wedding was great. Serving of food seemed a little unorganized and off schedule but the food was worth waiting for in the end. August 17, 2013
Rated 5.0 out of 5.0 by Posh Place! Beautiful atmosphere inside and out. Rooms are spacious and CLEAN! Comfy beds with lots of pillows! Quiet for sleeping. Staff at front desk very friendly and helpful. Our conference room was top notch and a very good price, too! Swimming pool was just the right temperature. Would recommend Crowne Plaza to others, especially when used for extended family reunion. August 16, 2013
Rated 5.0 out of 5.0 by GREAT Hotel! Can not say enough about the great staff, wonderful rooms, and the fitness club attached to the hotel. From the time we were greeted, to when I needed to find the closest Urgent care at 4am, to when we left, we were treated like we were the only guests in the hotel! The staff always had a smile and a hello, even for my sisters' dog. We had a blast playing volleyball on the sand court, the pool is saltwater as is the hot tub, and the boys loved the weight room! There was something for everyone. We will be staying there again! August 16, 2013
Rated 5.0 out of 5.0 by Excellent Hotel Stay! Myself and a colleague spent a week at this hotel. I would highly recommend this Crowne Plaza location! The staff were always professional, the rooms were super clean, and the internet connection was one of the best I have experienced. I'm sure we'll be back soon. August 9, 2013
Rated 2.0 out of 5.0 by Overbooked apparently We arrived tired after a long day traveling to find the room that we booked and had confirmation for was not available - the explanation was that the hotel must have overbooked. We were asssigned to another room which turned out to have two small beds and had recently been smoked in. We were then assigned to another room that had a single double bed and perhaps the smallest bathroom available in a hotel of this type. Getting to the toilet around the sharp corner of the granite vanity top was not for anyone who isn't size small. Overall not a good first, and probably last, stay at this hotel. July 30, 2013
Rated 5.0 out of 5.0 by Friendly and Comfortable Staff was friendly and accommodating. Beds were very comfortable, July 30, 2013
Rated 3.0 out of 5.0 by Comfortable bed but room was too humid The room was nice except it was very humid. Our bed sheets and the floor were damp from all the humidity in the room. The air conditioner was on but obviously something was wrong. When I reported it to the front desk they said "Oh yeah we are hearing that a lot." The parking is awkward and not convenient. The overall facilities were nice but I would probably not stay there again. July 27, 2013
Rated 5.0 out of 5.0 by Rooms were excellent Very nice hotel and property. Very quiet and clean. July 27, 2013
Rated 4.0 out of 5.0 by Good stay Nice room, nice property. Only issue was the halls weren't very clean. July 27, 2013
Rated 5.0 out of 5.0 by A great place to stay We loved almost everything about this place. The food was great and the staff was very helpful. We had a room at an angled wall so the bathroom was a little tight. That was the only thing that wasn't perfect but it would not stop us from coming again. July 26, 2013
Rated 3.0 out of 5.0 by Service quality Have not stayed at any of your hotels for quite a while. Well, now I understood why this is not my top choice. When I checked it, it was with a supervisor, did not feel welcomed at all. She was doing all the right things to get me the room, however, hardly a grin on her face. I felt I was just bothering her with my check in. July 24, 2013
Rated 5.0 out of 5.0 by First time in Minnesota This was my first time in Minnesota and I can definitely say my stay in this hotel was great. I was pleasantly surprised how fast the room service was done. Most hotel says - 40-45 min and over here was 20-25 min. July 24, 2013
Rated 5.0 out of 5.0 by Shadow (our dog's) Favorite Hotel We traveled from Alaska to New Jersey for a job relocation and yours was the only hotel to offer dog treat's at check in. Shadow was so excited to get the treats. Very unexpected after a long day traveling. Thank you for that surprise:] July 16, 2013
Rated 4.0 out of 5.0 by From Stress to Peaceful Surroundings I was quoted a price on the phone and my email confirmation didn't match. 2 phone calls later and a price was agreed upon. When we checked in, the staff had no knowlege of any of this. Just wish the company reps would leave computer notes. Once checked in, the facility was beautiful and worth the hassle. The bedspread was dirty, but we always toss that aside anyway, no matter where we stay. The restaurant was beautful. The fitness center was wonderful. The views were so peaceful and relaxing. The beds were very comfortable. The staff was very friendly and accomodating. July 2, 2013
Rated 5.0 out of 5.0 by Storms, Power Cuts and Still Great Service Arrived just in time for the a huge storm that hit Minneapolis. Despite the power cuts for 24 hours, the staff remained professional and were a credit to the hotel and IHG group. The staff assisted in every way possible to make the stay as comfortable as possible. Once the power came back on, normal service was resumed. Well done everybody! June 30, 2013
Rated 4.0 out of 5.0 by In Spite of No Electricity My husband and I (and our little dog Shorty) love this hotel. Even though this stay resulted in us having to leave because a storm knocked out electricity to the entire town of Plymouth, the employees were gracious and helpful and understanding. I give this hotel thumbs up for customer service even in the midst of crisis. When we have to be in the Twin Cities area again, we will certainly e back!! June 29, 2013
Rated 5.0 out of 5.0 by Great Value The staff was extremely helpful, respectful, and kind. Room was clean, beds were very comfortable. I recommend this place and will stay there again should my future travel plans put me in the area again. June 21, 2013
Rated 5.0 out of 5.0 by Confortable rooms and great service. They went out of their way. Jerry the hotel Customer Service Administrator was fantastic. He was on him game to make sure we were comfortable during our 4 night stay. During check in the valet parking attendant was friendly and alert. Rooms were clean and comfortable. The restaurant had good food and affordable I would stay here again. June 17, 2013
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