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Rated 4.4 out of 5 by 202 reviewers.
Rated 5.0 out of 5.0 by Wedding Guest I stayed here for a wedding. My first impression of the room was fantastic. It was big and updated. The wedding was moved indoors because of weather and the hotel made the best of the situation. They were very friendly and allowed everyone to take picture all over the place. The staff was super friendly and helpful. I booked after the wedding block pricing and they were still able to give me the discounted rate. Great experience! June 18, 2014
Rated 5.0 out of 5.0 by Beautiful Room and Bath We were surprised to receive such a pretty room for the price. The Sunday brunch was so enjoyable. We love a nice hotel and the Crowne Plaza met our expectations. June 14, 2014
Rated 5.0 out of 5.0 Comfortable bed, excellent food at buffet Most of all you had a wonderful bufftet for our conference. I was surprised that you did not have hot water in the restroom near the giftshop. June 13, 2014
Rated 5.0 out of 5.0 by convention I noticed the people in charge of sound equipment were very subtle, yet helpful in working with our group. June 12, 2014
Rated 5.0 out of 5.0 by Great Place to Stay Our daughter's soccer team brought us to the Twin Cities. When we first pulled into the grounds, this didn't look like your typical hotel but more like a converted office building. But once inside the place is quite nice with great natural lighting. My only complaint was the access to parking. Not bad but not totally conveinent. I would say the room price was more than fair and when you factor in the awesome breakfast it was a super bargain. June 12, 2014
Rated 5.0 out of 5.0 by Thank you, Ryan My stay began with Manager, Ryan. Ryan remembered me from my stay three years ago! That was impressive, alone, but he, also, went the extra distance to accommodate my requests and make my stay as smooth and comfortable as possible.. He provided outstanding customer service and represents the hotel better than any other singular factor. In addition, the level of care in the hotel is above average in all categories. The mattress topper is so comfortable, I want one at home. The shampoo and conditioner is a good quality, as are the other amenities. The breakfast buffet is superior and I love the fireplace in the adjoining lounge. The décor and layout of the lobby is comfortable and classy. The skylights in the hallways provide aesthetic and relaxing lighting. Again, I thank Ryan, for addressing all of my concerns and requests with a professionalism that is rare in any work environment. I am grateful and will recommend this, and all Crowne Point Hotels to friends and relatives. Sincerely, Leslie Nestingen June 9, 2014
Rated 5.0 out of 5.0 by Great Place to stay This hotel is a great place. It is very well maintained and the staff is great.. The food at the restaurant was very good, and a great bar. Extremely comfortable. Sitting at the bar you are able to look out over a pond and woods area, so very relaxing. I would recommend not getting a room with adjoining doors since we could hear everything in the next room. I was here for a meeting and they provided the best breakfast and snack that I have had at any other hotel that these meetings have been held at!! I highly recommend this for meetings. June 5, 2014
Rated 5.0 out of 5.0 by Great stay Most comfortable bed I have ever slept on. Very nice place. Awesome free breakfast buffet. Only slight negative was that the hotel is very spread out. Loooong walk from front desk to my room. June 4, 2014
Rated 5.0 out of 5.0 by Wonderful Venue for a Wedding! We recently had a wedding reception at the Crowne Plaza Minneapolis West and every step of the way, our expectations were not only met - but continuosly exceeded. The staff was incredible, from the event manager (Kim) who was absolutely outstanding - to the banquet manager (Marlys) and absolutely every staff member in between, they went above and beyond in their efforts to guarantee our event was a complete success! The compliments we received from guests attending the event continue to come in - the food, the reception room itself and most of all the caring, kind and smiling staff - all together made for an event that will never be forgotten! June 4, 2014
Rated 4.0 out of 5.0 by First Night of Married...Diplomacy? If I had been there on business or for less romantic reasons, everything would have been excellent and above expectations. However, I told them a honeymoon suite to celebrate my first night as a wife. We got a diplomat suite. Not very romantic or mood inspiring. And of course by the time we got to see our room, it was 2am and we're both too tired to go back to the front desk and complain. But, like I said, everything else looked fantastic. June 2, 2014
Rated 4.0 out of 5.0 by Comfortable and quite stay Despite the fact the hotel was sold out during my stay, there was very little noise. Beds were very confortable. Breakfast was good with significantly better quality than other hotels that offer free or reasonably priced breakfast. June 2, 2014
Rated 5.0 out of 5.0 by Great beds and wonderful staff This was a difficult time for us. I was in town to attend a memorial and bury my mother. We loved your hotel and the grounds - so private and beautiful - were an added bonus. I loved to walk the trail early in the morning. The food was good and the room and beds were wonderful. May 31, 2014
Rated 4.0 out of 5.0 by Quiet location Everything was in order from checking in to checking out. Since the Crown Plaza is pet friendly, the choice was obvious. Rooms were very well decorated, clean and bathroom had a shower / tub. One minor problem on Memorial Day, the room was not cleaned to expectations. Considering it was a holiday, the housekeeping staff was too much in a hurry and neglected some of the carpet not vacuumed and used glasses not removed. Amenities for coffee were not replenished. A call to the front desk promptly resolved most of the discrepancies. All in all a great place to stay a few days. May 30, 2014
Rated 5.0 out of 5.0 by Excellant Staff The staff was so very nice! They were very welcoming when we arrived. They had the crib set up and ready for us in the room. They went out of their way and got us hot tea on the morning that the tea table was not set up. They took me to Dairy Queen when my daughter and I had a ice cream craving. Had a very enjoyable ride and conversation with the nice young man that drove me to DQ. The staff was just excellent!! May 29, 2014
Rated 5.0 out of 5.0 by Aura Seeing Seminar The Crown Plaza met my expectations. I went in not expecting experience of staying at a Crown Plaza in a downtown location. The hotel was in an industrial park-like setting and appears to cater to the business traveller. I was surprised to find a stocked mini refrigerator in the room. This worked well since my breakfast beverage of choice was not available. I purchased my beverage from a nearby convience store. I would stay at the property should my travel take me back to the area. May 22, 2014
Rated 4.0 out of 5.0 by not quite up to standard ice cream machine in the lobby, never full maid did not replace consumed shampoo and conditioner Kurieg machine is nice touch classy place May 20, 2014
Rated 4.0 out of 5.0 by Great banquet staff, noisy room - could hear next door The banquet staff was excellent. They were very helpful. In my room, I could hear people above me and next door. No one wants to hear someone using the toilet next door or above you. I am aware that the hotel changed rooms that our group had to use after the final walkthrough was done the week before. That caused problems for the conference committee. May 7, 2014
Rated 5.0 out of 5.0 by MMCI was a success Staff were very accommodating and friendly! Food was excellent and facilities very clean! Enjoyed the use of gym and pool onsite and look forward to conference next year! May 5, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service - prime rib was superb! Hotel is beautiful as always - Ken the front office manager is excellent at providing customer service to his guests. April 28, 2014
Rated 5.0 out of 5.0 by Beautiful facility What a pleasant surprise to find a facility as big and nice as this in a residential setting. The location was easy to get to and was so nice to be away from the interstate traffic and noise. Grounds around were nice, stream, walking path etc. Very pretty and comfortable design for interior of building, Attended a two day conference and was very impressed with helpfulness of staff, cleanliness of all the areas we were in. Great meals and break treats were excellent. I would advise this location to anyone wanting to have a great stay while in a conference setting. I also enjoyed the use of the pool/spa and had a wonderful massage while there. April 27, 2014
Rated 5.0 out of 5.0 by Great staff, clean rooms, wonderful linens. The first thing we noticed is the welcome from the check in staff. In today's hectic world it's great to hear "thanks for returning to our hotel, we notice you frequently stay with us". Just one line that makes you feel welcome. As usual we were given our favorite room. Keep up the good work. April 24, 2014
Rated 5.0 out of 5.0 by Great staff We have stayed at this property multiple times and find it our go to spot in the cities; caring staff that live caring service; the buffets are great too! April 22, 2014
Rated 5.0 out of 5.0 by Two night stay for conference While we have been at this hotel many times for meetings and conferences, this was the first time we had stayed overnight. Everything was as good as it could be - from the checkin until our departure. Two different people in the restaurant both went the extra mile in getting soup for my wife who wasn't feeling the best. The conference room served our group well, and the staff helping set up the conference and serve a banquet meal were awesome. Plus, the food served for our Saturday night banquet was excellent - more than just our typical banquet fare. We already are looking forward to our next conference there in July. April 10, 2014
Rated 5.0 out of 5.0 by Soft bed but awesome hotel I love the Crown Plaza in Plymouth. The staff are great, the amenities are great and so is the food. Our room was clean but the bed was way too soft for me and rolled to the middle. It isn't always like this - just think I was unlucky. Still would return in a heart beat. Do miss those sleep number beds though......... April 9, 2014
Rated 5.0 out of 5.0 by Week-end at the Crowne hi - My son and I were in town for his hockey games, arriving Friday night and leaving Sunday. Our room was warm and inviting, clean, and quiet. We had the breakfast buffet on Sunday - excellent! Huge variety of food, fresh fruit , juices, pastries, omlettes , etc in short about everything you wanted and more. I found the staff to be friendly and asking always if they could help, lots of smiles and sincere hellos. Very nice experience would definitely stay there again ans was located well for the various hockey arenas we had to go to. Thanks! April 9, 2014
Rated 2.0 out of 5.0 by freaking hot Thank goodness we are done with the Super Series so we wont have to stay here anymore. It would be a great place, except for the last 5 years we have stayed here for the hockey tournament, l have dreaded it due to being unable to cool down the rooms. The few inches the window opens can help some, but not much when the curtains are pulled to keep out the light. April 2, 2014
Rated 5.0 out of 5.0 by Great service, comfortable rooms and delicious food Every time we stay here for a getaway, we always have great service and the food is delicious. Always a fun time. March 13, 2014
Rated 5.0 out of 5.0 by Can't wait to stay here again Crowne Plaza was a relaxing, clean, pleasant place to stay. The food was fabulous and the staff, especially Zach, went out of his way to help in whatever way possible. I look forward to staying here again someday. March 8, 2014
Rated 2.0 out of 5.0 by 2nd stay - wasnt impressed the 2nd time This was our 2nd visit/stay - we arrive during the winter storm (Feb 20) and the hotel was out of power in the early hours of Feb 21 - we woke up to no heat - cold room, no hot water, etc. The hotel did not even notify us about the power failure. When we left the hotel that morning for breakfast and shopping at around 7.30pm. When we got back in the evening around 5.30pm - there was still no power and beds were not made or our daily supply of coffee refilled. So we left again for dinner and got back at 7, still no power. Power came back on at around 7.15pm. Then internet did not work, call front desk and was told that they will call tech support and get bk to us - probably about 30-45mins later, were told it was back on - it never did. Internet was still not on the next morning! We were given a room on the ground floor and at midnight, guests were talking so loudly outside that it was hard to sleep! Our 1st experience was excellent that was the reason we went back this time - but after this experience, we are thinking twice about checking into this hotel on our next trip to Plymouth/Minneapolis. February 27, 2014
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