Rated 4.6 out of 5 by 69
Rated 2.0 out of 5.0 by Timbo66 This time not impressive
I went to the hotel with my wife this time after a couple of business trips on my own and booked a more expensive room so we could enjoy the view. Our room on the first floor was not impressive as the balcony was bordered by a solid partition unlike all the other floors so that when sitting down it was actually impossible to see a view!
The room was also very noisy and therefore the poor sleep did not help our mood.
As a gold member staying here it was unimpressive and I think time to look elsewhere.
February 21, 2014
Rated 5.0 out of 5.0 by Father27 Wonderful views
Fiona and her staff made our stay very enjoyable. The great location made this an ideal location to stay . The rooms very nice and good sized.
The breakfasts we wonderful and sitting by the front window looking at the lake was delightful.
We spent four nights and really enjoyed it.
February 15, 2014
Rated 5.0 out of 5.0 by Robpaul Location, location, loction
The perfect Queenstown Hotel. We were able to walk every where - to dine, to take boat rides, to the park, to the gondola, to shop. Highly recommend it.
February 12, 2014
Rated 5.0 out of 5.0 by Eddie2013 Romantic Getaway
It was our first trip to Queenstown and the hotel made our visit such a memorable one. The hotel was centrally located - a stone throw away from the Wharf.
We tried the hotel restuarant and it was really delicious.
February 4, 2014
Rated 5.0 out of 5.0 by rosco16 Short break away to buy gifts for my family
Took an overnighter to Central Otago to stock up on tree ripened fruit for my family back in the 'big smoke.' Stopped overnight in Queenstown. The hotel was warm and comfortable and I had a great night's sleep and an awesome breakfast. Staff were friendly and courteous. Would recommend this hotel to others.
January 27, 2014
Rated 4.0 out of 5.0 by Celebrity 2 Excellent views from our room of the beautiful lake
Everything was going fine until my partner had a serious health incident and had to be hospitalised for 3 days and taken to Invercargill. We luckily got back in time to the hotel for our flight the next day back to Sydney. Turned out that the hotel had finalised our account whilst we were away and turned out that they had not only ignored the 2 for 1 Priority Privilege voucher but also stated that it had been charged to an AMEX CREDIT CARD. We have never ever owned an AMEX CREDIT CARD. When I asked for it to be sorted, they said that it would take quite sometime to do it and of course we had to leave for our flight. Although I had presented another 25% off voucher for the last night that had also been ignored so that a/c had to also be revised before I could pay it.
I still don't know how all this came to occur since the girl at reception tried to tell me that it all had to balance so it must be right.
I asked for it all to be reversed and that I would pay the correct amount with my Mastercard and that I would like to see a copy of the reversal of the original a/c which they still have not sent me although I asked for it to be emailed to me.
NOt sure how mistakes like this can occur when they had a copy of my mastercard details right from the start of my stay, if not before. It is a worry I feel and didn't end up with us feeling very comfortable about the whole AFFAIR!!!
January 16, 2014
Rated 5.0 out of 5.0 by Maui Soon Visited With Our TAUCK Tour
Our TAUCK Tour included a stay at this hotel. It was a lovely hotel. We enjoyed our stay in Queenstown.
January 9, 2014
Rated 3.0 out of 5.0 by Ding H Maybe my expectation was too high?
Maybe i was spoiled by the superb service from hotels in Asia where service staffs always go extra miles to solve problems for guests incl those caused by communication lapse between hotel and local tour operators. Well, this is never the case for my stay in Crowne Plaza Queenstown.
During my stay I asked hotel front desk to book a local tour on the final day of my stay and the full fee was charged to pay room. But when I checked out at 8am (incl made payment for everything incl the tour booked) and waited and waited at hotel lobby, the local tour guy never showed up. Upon asking the hotel concierge to follow up, i realised that the tour booking never registered in the tour operator's system. Well, to my surprise (once again my expectation was still in Asian standards), it took the hotel concierge 1.5 hour to discuss with the operator on whose fault it was, despite my repeated request on solving the problem by finding us alternatives rather than blaming anybody. And all these took place while i was sitting at the concierge desk without being even offered a glass of water. When I told them I don't have a room to go back into as I have already checked out, no one showed concerns nor offered us a room either. (Maybe I was spoiled. This never took place in Asia. Hotels here even will offer to drive me to the tour destination in their own vehicles and a room for us to sit for a couple of hours is the lease they would offer). Anyway, after the whole process, Crowne Plaza Queenstown finally told me nothing could be done and asked me they can do refund. Yes, thanks so much for this offer for me to take back the cash. Well, instead of bringing me the cash to the concierge desk where I sat, I waited and waited and finally i had no choice but to walk to the front desk to ask for the refund. How humiliating it was!
This whole experience ruined my holiday. Yes, you can say I having to unrealistic expectation. But I just gonna write it down to remind myself. I either lower my expectation, or never go back to experience this again.
Thank you for reading.
January 8, 2014