Crowne Plaza Queretaro

Hotel Front Desk: 52-442-2270900

Hotel Fax: 52-442-2270900

Hotel Email:

Check In: 3:00 PM | Check Out: 1:00 PM | Local Time: 7:30 PM

Queretaro International Airport (QRO)

- Distance from hotel: 12.43 MI/ 20 KM South East l

- Take road 57 north to Queretaro City, entering city limits take blvd Bernardo Quintana exit and go straight for 2 miles, exit on Fray Junipero Serra Dr. Hotel is on the left.

Benito Juarez International Airport MEX (MEX)

- Distance from hotel: 84.51 MI/ 136 KM North West l

- Take road 57 south towards Mexico City, take right exit on cicuito mexiquence, drive straight to exit airport and drive 5 miles.

Leon Bajio (BJX)

- Distance from hotel: 55.92 MI/ 90 KM South l

- Drive west towards Celaya, pass celaya, silao, take right exit Airport, drive 1 mile

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- Car Parking Available

- Complimentary Daily Self-Parking

- Valet Parking Available

- Outdoor and indoor parking lot, 3 levels for parking, marked parking spots for handicaped people

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Guest Reviews

Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 93 reviews
Recommend This Property
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

hermosa vista


10 enero 2015

Exelente trato del personal que labora en el hotel, habitaciones amplias, limpias y cómodas, exelente vista del hotel sobre la cd de queretaro, fue lo que más nos encantó a mi esposa y a mi.

Posted byHotelStaff
13 enero 2015
Buenos dias Le agradecemos que se haya tomado el tiempo de compartir sus comentarios. Siempre es grato leer buenas historias de nuestros huéspedes. Esperamos recibirlos pronto de regreso en futuros viajes a Queretaro. Gracias de nuevo y saludos.
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tiene una vista hermosa de Queretaro


05 enero 2015

los hoteles crowme plaza son garantia de buen servicio y de buena cimida asi mismo sus instalaciones son o guardan poco deteriodo en sus instalaciones quiere devir que tienen excelente mantenimiento, por esa razon ya sea de negocios o de vacaciones me hospedo en estos hoteles

Posted byHotelStaff
12 enero 2015
Buenos dias Le agradecemos mucho que se haya tomado el tiempo de subir sus comentarios y esperamos seguir contando con su preferencia en sus próximas visitas a Querétaro. Saludos
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Pros & Cons


31 diciembre 2014


+ friendly staff
+ excellent view
+ nice room

- DO NOT follow the google maps recommendation of email sent to you by the hotel (same like on the IHG homepage). it's wrong. leads you to a bad neighborhood!!! we told the reception staff upon arrival. Still not changed in system after 10 days. BAD reaction time!

- We choose Crowne Plaza as top hotel of IHG group for great vacation. Spoiled breakfast milk was not part of our expectation

- christmas dinner for 1450 pesos for 2 adults & 2 kids did not meet our expectation in terms of value for money

- coming home and finding an additional not signed off 175 Pesos on my credit card bill does not kill me, but certainly can not make me recommend this location. not acceptable

- we shortened our visit by 1 day. first feedback of reception staff 2 days before preponed check-out: no problem, we can refund your 1 day. upon check-out: 'we might be able to refund. we look into it and the hotel manager will be in touch with you'. RESULT: no being in touch. no refund. additional 175 pesos in my credit card. :(

Posted byCustomerCare
10 enero 2015
Dear Mr. MB, Thank you for taking the time to write your review. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are very sorry to hear about your experience on your recent stay. We would like to address your experience further, and have sent you an email with additional details Sincerely, Connie D Case Manager IHGCare
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Estancia Dic 14


30 diciembre 2014

En general considero aceptable, pero mejorable, tanto en tiempo de check out y una mejor atención a clientes priority.

Posted byHotelStaff
02 enero 2015
Buenas noches Gracias por sus comentarios, vamos a reforzar los procesos de salida y nuestro reconocimiento a socios de IHG Rewards Club. Saludos
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