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Rated 4.3 out of 5 by 21 reviewers.
Rated 5.0 out of 5.0 by All around GREAT hotel I was in Querétaro for business, but the Crowne Plaza made it feel like a vacation. The rooms are spacious and comfortable - great spa shower, big comfy bed, and a gorgeous view of the city. You can also enjoy the view from the lounge and restaurant, unwinding while the sun sets over the city. Great service and great food. I really can't wait to go back. February 23, 2014
Rated 2.0 out of 5.0 by Crowne Plaza hotel de lujo ??? Realmente una habitación sin privacidad, especialmente el diseño del baño con aberturas en la puerta y sin seguro (no se si quisieron hacer un diseño tipo motel de paso, porque realmente les quedo muy bien, pero no para lograr un ambiente de calidad en la habitación). Nos dimos la oportunidad de conocer este hotel y realmente el servicio deja mucho que desear. La primera noche pedimos cobertores típicos que cualquier hotel de 2 o 3 estrellas puede tener y ni siquiera los conocían, nos mandaron colchas. El domingo salimos a pasear desde las 8 am regresamos a las 4 pm y la habitación no estaba lista en limpieza, la persona que mandaron nos dijo que era nuestra obligación poner el cartel en la puerta de que hicieran la habitación, por lo que en mas de 15 años de hospedaje en esta cadena jamas nos habían respondido de esta manera. Definitivamente me quedare en un futuro en el Holiday Inn Diamante justo a un lado y este lo descarto de mis recomendaciones por estas situaciones mencionadas. November 22, 2013
Rated 5.0 out of 5.0 by Great view, comfortable stay The room was excellent, the view breathtaking. I was particularly impressed by the view from the restaurant. There is a VERY slight amount of noise leaking from the live music at the restaurant up into the room...but given that the room's floor was directly over the restaurant area, it was surprisingly quiet. I was disappointed to not have a good jacuzzi or large tub option for the rooms, but such is life sometimes. The staff were all excellent and courteous, though the Concierge service missed an EXCELLENT dining establishment when recommending downtown eateries (Di Vino is DIVINE!). A special commendation to Elliot, the maître d', handled a full restaurant well. We saw him handle a very difficult and abusive patron with aplomb, professionalism, and unwavering courtesy that never showed a hint of annoyance, derision, or anger. Elliot is a credit to your establishment and his profession! November 20, 2013
Rated 5.0 out of 5.0 by Great Hotel great views of the city All Hotel rooms have great views of the city of Queretaro. Lounges and restaurant are nice places to relax great views of the cite and the mountains. Staff, rooms and food at the restaurants are all great. The only downfall to this location is you need to take a taxi or drive to get to the Center of town October 6, 2013
Rated 5.0 out of 5.0 by Excellent Staff I travel to Queretaro numerous times per year and always look forward to staying at the Crowne Plaza. The staff knows my name and is always prepared to meet my needs. The view is breath taking and the service is top notch. Thanks to all the staff for all you do. Jamie October 1, 2013
Rated 5.0 out of 5.0 by Excellent for Business Trip I just stayed at this hotel and everything was great!, the panoriamic view at the city is breathtaking. I recommend this facility as a romantic getaway too! September 30, 2013
Rated 5.0 out of 5.0 by Great Hotel The Hotel have a spectacular Queretaro City view, the restaurant is very good, and the staff and service is excellent. September 24, 2013
Rated 1.0 out of 5.0 by Terrible Experience !! Please take note of my terrible experience particularly in this hotel. I expected the best quality and the best service due to my experience in other ones from the same family like Holiday INN & Crown Plaza. Please do something because it is not fair to get a bad general overview because of deficient personnel. Deficient areas: Room Service Check in / checkout attention. Room Coffee service Room cleaning September 20, 2013
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