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Rated 4.4 out of 5 by 56 reviewers.
Rated 4.0 out of 5.0 by Good place, but no good directions to get there For a non local person it is very difficult to navigate in unknown area with a lock of signalization. No complains about the room, but the room designated for me and my wife was facing the parking structure and in addition to that fora handicap person; please take in consideration these comments to allocate guests accordingly. August 18, 2014
Rated 5.0 out of 5.0 by Muy amplio y con cama muy cómoda. Es un hotel que cumple con el propósito de ser de negocios, piso muy tranquilo y con lo que se requiere como un Centro de Negocios. August 17, 2014
Rated 5.0 out of 5.0 Great service and facilities Overall very good service, nice amenities and the view of the city is amazing August 14, 2014
Rated 5.0 out of 5.0 by Great Hotel in the city Friendly and competent staff. Highly bilingual. The restaurant offers lots of choices with a wonderful buffet breakfast available. Quality of the food is great and the atmosphere in the bar/restaurant is fantastic. Best view of the city lights you can find in a hotel in the city. Clean and comfortable rooms that are well kept throughout the stay. August 11, 2014
Rated 5.0 out of 5.0 Excelente Hotel Muy recomendable excelente calidad de servicio y atencion!!! August 6, 2014
Rated 5.0 out of 5.0 by BUENA UBICACION MUY BUENA UBICACION, LAS INSTALACIONES EN PERFECTAS CONDICIONES, LOS CUARTOS BASTANTE BIEN, TODOS LOS EMPLEADOS MUY ATENTOS Y SERVICIALES August 6, 2014
Rated 5.0 out of 5.0 by Atenciones Cuando llegas a un hotel y el personal te hace sentir como en casa, te atendienden, te hablan con una sonrrisa, te preguntan si hay algo que puedan hacer por ti en lo particular, te saludan en todo momento, e incluso cuando hay problemas naturales del negocio te dan una explicacion REAL con una actitud positiva buscando minimizar el potencial impato todo esto da como resultado que el huesped realmente se siente complacido,contento y con un sencion positiva que logra que siempre regreses. Y esto lo comento porque con ustedes eso me sucede cada vez que los visito, quiero dar las gracias por ello y quiero felicitarlos y si este mensaje llega al dueño(s) del hotel le quiero comentar que me gustaria tener en mi trabajo el mismo problema que hoy se que tiene y es el como reconocer al equipo de trabajo de mi hotel por lo que son capaces de hacer con los huspedes. Muchas y sinceras felicitaciones y un enorme gracias a todo el personal del tan maravilloso hotel August 1, 2014
Rated 4.0 out of 5.0 by Excelente pero.... Estuvimos el fin de semana hospedados aquí y definitivamente las vistas son maravillosas, el servicio del personal excelente y los desayunos muy completos y extensos. Tiene una pequeña piscina que en caso de querer una más amplia y jardín existe un acceso directo al hotel Holiday Inn adjunto sin problema. El único pero que voy a poner es que contrate la habitación ejecutiva y se supone ésto da derecho a una zona donde tanto por las mañanas como a media tarde deben proporcionar un refrigerio con bebidas... en los demás hoteles nos ha tocado y desafortunadamente aquí no se dio. El bar es magnífico con una vista extraordinaria, moderno y muy agradable siempre y cuando no tengan puesto el fútbol soccer, sin embargo nosotros al solicitar cambiaran el canal por música como en cualquier Crown Plaza nacional o internacional inmediatamente lo cambiaron y nos dieron una excelente atención y cordialidad... inclusive al día siguiente cuando llegamos y nos sentamos, sin pedir que cambiaran el canal (que nuevamente tenía fútbol soccer) al segundo ya habían puesto el de música. Y por último leí en una reseña anterior que el baño no estaba muy limpio y a nosotros nos sucedió lo mismo pero cabe aclarar que estaba lleno de polvo, como que en varios días no se había ocupado la habitación y se lleno de polvo y tierra el escusado, tal vez sería bueno que cada 3er día checaran las habitaciones, honestamente le jalamos y quedó perfectamente limpio. Al llegar pedimos el menú de almohadas como ofrece el piso ejecutivo y la recepcionista ni idea tenía pero muy amablemente dijo que ama de llaves se comunicaría con nosotros. Llego el personal súper amable y nos ofreció los 4 tipos de almohadas que tienen. Finalmente siempre hubo una solución y respuesta a todo. Pedimos el desayuno para llevar a las 6:30 am (fruta y pan) e inmediatamente nos atendieron sin costo pues ya estaba incluído el desayuno y eso fue un detalle muy honesto. Por supuesto que regresaremos y esperemos que para la siguiente el servicio de refrigerios efectivamente lo incluyan. July 28, 2014
Rated 5.0 out of 5.0 by Muy agradable.. comodo y me hizo sentir mejor que en casa Fué para mi una muy grata sorpresa el llega a este nuevo Hotel Crowne Plaza en Querétaro.. digno de un Estado tan cultural y tan bello.. MUY limpio.. Mis Clientes disfrutaron de su estancia, comida y mucho de la bellísima vista. La construcción moderna., habitaciones muy comodas.. el salón muy bien iluminado.. y la vista. ayuda a no sentirse cansado durante las sesiones de todo un día... con muy buena ubicación.. los alimentos en temperatura y excelente calidad... es grato el ser atendido con una sonrisa por todo el personal del hotel.. desde el gerente hasta el personal de servicios... Los Felicito.. Por favor conserven su Excelente Servicio.. El Bar de noche, muy acogedor.. Excelente opción para Extrangeros.. ! y promover más México.. en Querétaro.. Muchas Gracias!! July 19, 2014
Rated 5.0 out of 5.0 ESTANCIA EXCELENTE HOTEL, VISTA INCREÍBLE DE LA CUIDAD. LOCALIZACIÓN ADECUADA, FACIL ACCESO AL CETRO DE LA CIUDAD. July 15, 2014
Rated 5.0 out of 5.0 Vista excelente, hotel muy limpio y cómodo El hotel tiene una vista excelente de la ciudad. Se puede apreciar todo Querétaro, está muy bien ubicado. El personal de recepción es muy amable y busca la satisfacción del cliente. Las camas están nuevas, dorminos muy bien. Las instalaciones están nuevas. Desayuno delicioso y abundante. Escelente relación precio / valor. Altamente recomendable!! July 12, 2014
Rated 5.0 out of 5.0 by Consistent High Level of Service I am a repeat customer at this property, and the courtesy and comfort here make me look forward to returning. I had a pending conference call at check-in and they accelerated the process to accommodate my schedule. One night at dinner, and while waiting for my order, one of the senior wait staff took the time to explain some of the interesting features of the city and the nearby pyramids. I've been travelling to Queretaro since 2000, and didn't know this. On my last night, I requested airport transportation and my bill at 5am for an early flight, and the next morning when I stepped off the elevator, my driver was waiting and bill completely prepared - no waiting. To me these things matter, and they help to make my travel plans run smoothly. I can't praise them highly enough for the hospitality, courtesy, and enthusiasm they put into a stay here. I look forward to my next visit, and sincerely appreciate the 'home away from home' feeling here. Nice Work! June 20, 2014
Rated 5.0 out of 5.0 by Enjoyed the bed very much, beautiful view of the city I loved my bed. And the beautiful view of the city from my window. I liked the room temperature was nice, even though the a/c was off. There was always bottled water in the room ( I mean two every day). The bar ambiance is nice and also the focus is in the view of the city. Real nice. to have a beer and relax. Room key locked to your floor controlled elevator was a plus in security. The one thing it was not so nice, was the food in the restaurant. In general, was tasty and good looking, but there was something, maybe the condiments, or the water, something would cause me bloating. But that is separate. Maybe next time will try eating somewhere else :-$. I appreciate the service. Thanks!!! June 17, 2014
Rated 4.0 out of 5.0 by Bussines experience It is a good place to work and relax in Queretaro. I had a really good experience June 17, 2014
Rated 5.0 out of 5.0 by Very nice hotel This is a great hotel for the price and location. Staff is friendly and helpful. Beautiful view over the city, expecially at night. Breakfast buffet as well great. June 16, 2014
Rated 5.0 out of 5.0 by Instalaciones impresionantes Durante mi estancia en el hotel todo fue perfecto, el servicio, los alimentos, la limpieza, etc. Pero definitivamente las instalaciones me dejaron impactado. La vista de la ciudad de Querétaro desde las habitaciones o desde el bar y restaurante es realmente impresionante. Definitivamente es un hotel completamente recomendable. June 4, 2014
Rated 4.0 out of 5.0 by Buen Hotel Es un buen hotel para quedarse, el internet no es muy rapido y la seleccion de canales de la tv no es la mejor pero el servicio es excelente y la atencion tambien June 2, 2014
Rated 4.0 out of 5.0 by Queretaro good business hotel. General Manager was helpful! currently staying now at this property. May 28, 2014
Rated 5.0 out of 5.0 by Highly Recommended by Road Warrior I travel weekly for business, and admit to being overly detail oriented. (Interpreted as Hard to Please) I've stayed at this particular property numerous times, and it consistently exceeds expectations. Front desk personnel are attentive and helpful. Good restaurant and room service - for both food and staff. Housekeeping does a great job. The view from the bar that is cantilevered from the side of the building and overlooks the city, is remarkable at night. The location is not centrally located for the city, but is convenient to my work. The rooms and baths are well appointed, and the bed is more comfortable than ours at home LOL. The only thing I missed was FURNITURE. By that I mean that my King room was big enough to land a plane, but lacked anywhere to relax - no Easy Chair & Ottoman, or Sofa. It had only a desk & rigid desk chair. If you had room service, you ate at the desk as if you were on the job. To watch TV, you had to prop up in bed, which is ok at bedtime, but not in the early evening, right!? Small issues aside, I'll be back. NOTE: The building also shares a full service Holiday Inn that may be more price conscious. May 24, 2014
Rated 3.0 out of 5.0 by Taxi it took half an hour to get taxi..... so SLOW.... I had to follow up with a staff 3 times. May 4, 2014
Rated 4.0 out of 5.0 Reloj despertador Recomiendo que cada que haya un nuevo huesped se reprograme el relog desperatdor del cuarto porque mi última estancia sono el despertador a 3.00am y yo no me tenía que levantar a esa hora. saludos April 7, 2014
Rated 4.0 out of 5.0 by Nice hotel, but needs better gym equipment Great location, view, bar and area. The only surprising thing with all the amenities that they do have, a nice pool, spa, etc, is that the gym only has cardio equipment and is very small for how big the hotel is. They should at least have some free weights or something. March 23, 2014
Rated 3.0 out of 5.0 by Small things don't work Nice hotel, good views, clean rooms, restaurant service very good. The small things do not work … taxis booked previous evening don't arrive; items left in room in previous stay cannot be found, the room is expressed checked out at 7 am cutting off phone, the fitness machines do not work. March 22, 2014
Rated 4.0 out of 5.0 Apple Tv y caminadoras gym Mi experiencia con elApple Tv es muy mala, de las 8 noches que he querido usarlo sólo la he podido usar 4 y de esas cuatro 3 la conexión es muy lenta y no funciona bien. Por favor revisen las caminadoras ya que al subir la velocidad empiezan a fallar March 17, 2014
Rated 3.0 out of 5.0 by Conditional recommendation - Really Good Hotel but Bad Restaurant This is a nice hotel, great view, very good staff and easy accessible parking. The problem is that the location is up on the hill and the quality of food at the restaurant is abysmal. I will state, although it is bad it is better than the Holiday Inn next door; texture of fish isn't supposed to be that of pork. After 3 stays at this hotel, I have yet to have a good meal. Last diner I couldn't cut my steak with a steak knife (later told the chef could not either). I would stay at this hotel again if I planned on eating out with others each night. When staying by myself, I've decided to look at other Holiday Inn locations with nearby eating establishments. March 10, 2014
Rated 4.0 out of 5.0 by Great hotel I stay at this hotel quite a bit. There are only 2 negatives wich both are issues for me. First the WIFI NEVER works well. Very bad since this is a business hotel. Secondly what's going on with the cable??? TV programs with no sound. Very limited channels. Not a good thing. Both are tech issues which should not even be talked about in today's age March 8, 2014
Rated 5.0 out of 5.0 by Una Fiesta Inolvidable Use el Hotel porque ahí se celebro la fiesta de Boda de uno de mis sobrinos más queridos y realmente difrute las instalaciones y el servicio. Definitivamente recomendaría el hotel para otro gran evento! March 4, 2014
Rated 5.0 out of 5.0 by All around GREAT hotel I was in Querétaro for business, but the Crowne Plaza made it feel like a vacation. The rooms are spacious and comfortable - great spa shower, big comfy bed, and a gorgeous view of the city. You can also enjoy the view from the lounge and restaurant, unwinding while the sun sets over the city. Great service and great food. I really can't wait to go back. February 23, 2014
Rated 2.0 out of 5.0 by Crowne Plaza hotel de lujo ??? Realmente una habitación sin privacidad, especialmente el diseño del baño con aberturas en la puerta y sin seguro (no se si quisieron hacer un diseño tipo motel de paso, porque realmente les quedo muy bien, pero no para lograr un ambiente de calidad en la habitación). Nos dimos la oportunidad de conocer este hotel y realmente el servicio deja mucho que desear. La primera noche pedimos cobertores típicos que cualquier hotel de 2 o 3 estrellas puede tener y ni siquiera los conocían, nos mandaron colchas. El domingo salimos a pasear desde las 8 am regresamos a las 4 pm y la habitación no estaba lista en limpieza, la persona que mandaron nos dijo que era nuestra obligación poner el cartel en la puerta de que hicieran la habitación, por lo que en mas de 15 años de hospedaje en esta cadena jamas nos habían respondido de esta manera. Definitivamente me quedare en un futuro en el Holiday Inn Diamante justo a un lado y este lo descarto de mis recomendaciones por estas situaciones mencionadas. November 22, 2013
Rated 5.0 out of 5.0 by Great view, comfortable stay The room was excellent, the view breathtaking. I was particularly impressed by the view from the restaurant. There is a VERY slight amount of noise leaking from the live music at the restaurant up into the room...but given that the room's floor was directly over the restaurant area, it was surprisingly quiet. I was disappointed to not have a good jacuzzi or large tub option for the rooms, but such is life sometimes. The staff were all excellent and courteous, though the Concierge service missed an EXCELLENT dining establishment when recommending downtown eateries (Di Vino is DIVINE!). A special commendation to Elliot, the maître d', handled a full restaurant well. We saw him handle a very difficult and abusive patron with aplomb, professionalism, and unwavering courtesy that never showed a hint of annoyance, derision, or anger. Elliot is a credit to your establishment and his profession! November 20, 2013
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