Rated 4.3 out of 5 by 20
Rated 5.0 out of 5.0 by ClaireLKM A wonderful stay
I booked into the hotel for two nights for a wedding-the reception was held in the hotel. The rooms were beautiful, clean, with great facilities. The view from my hotel, which looked out over the town was amazing. The staff were wonderfully helpful and friendly. I would definitely stay here again on a future visit to Querétaro.
September 11, 2013
Rated 4.0 out of 5.0 by RomJ Excellent!
I plenty recommend this Hotel. Amazing view and amazing service of the staff! Congrats!
August 27, 2013
Rated 5.0 out of 5.0 by Dominique8921 comfortable bed and great service
perfect for business stay in Queretaro. Far away from downtown but not really an issue to me.
August 25, 2013
Rated 5.0 out of 5.0 by Yereka Slow food service
The service in restaurant si a bit slow. Good food
Excellent room and bed
August 2, 2013
Rated 5.0 out of 5.0 by Chester99 Recomendation for billing statement
My stay with the Crown Plaza was wonderful. However, every time I need to fill out my expense report for work, the charges, taxes and fees are all mixed up on the check out statement. It would be much better if your statement could group room charges with room tax(16%) and room tax ISH(2.5%). Similarily, when charging taxis to the room, the commision and taxes are not associated with the charge. Would also make the check out process much faster. Hopefully, this constructive critisism will improve futher customer's perspective of your hotel.
July 17, 2013
Rated 4.0 out of 5.0 by Vallu Nice hotel to stay
Very nice hotel to stay, the rooms are big and comfortable. The personnel is very helpful. The restaurant service was not so good, the service was a little bit slow and expensive given the food quality.
June 8, 2013
Rated 5.0 out of 5.0 by Windsor Comfortable bed and clean rooms.
Great hotel, for business. However checkouts are a little slow due to the bill structure.Dining staff is great and personable, Fernando is the night shift Maitre D and goes out of his way to please.
March 12, 2013
Rated 3.0 out of 5.0 by insomnia Too much noise
In general our experience with the Crown Plaza Brand is OK, although Holiday Inn es in general better. However, we had bad luck this time. The room besides ours had very bad guests; the first night they started to celebrate a party at 4:00 a.m with music very loud and we complained with Reception. But the noise did not stop until 7:00 a.m, and my daughter could not sleep well. The following day the story repeated at 5:00 a.m. I think that the staff that assigns rooms should be aware that it is a very bad policy not to control adequately this assignment or at least to be aware about difficult people. It is a pity because the hotel has very efficient workers.
February 15, 2013
Rated 2.0 out of 5.0 by Milton Stayed in a Smoking Room
Besides my reservation profile and also a written observation in my reservation request , the hotel ignored and place me in a moking room. I stayed 6 nights requesting to change to a non smoking room w/o being heard. If my reservation request was denied at the time I made it due to my profile I could change to Holliday Inn in time, before te hotel is full..
February 14, 2013
Rated 5.0 out of 5.0 by Cleave Great Stay
First time in Mexico. I came for business and it was a pleasure to stay at this Crowne Plaza for four nights. Great food in the restaurant, great service both there and in the lounge off to the side. Fernando was a great host to our evenings too. If I come back to Queretaro, I will definately come back here!
December 22, 2012
Rated 5.0 out of 5.0 by cheef96 Nice stay
Gorgeous view of the city, set in a mountain, the lounge/restaurant is really upscale, more upscale than I expected for the city of Queretaro.
December 4, 2012
Rated 5.0 out of 5.0 by teddyboy64 all facilities and personal are great
the personal in the hotel is great, I felt wonderful. thanks!!!
November 26, 2012