Rated 4.0 out of 5 by 53
Rated 5.0 out of 5.0 by jbucio buen servicio
buen servicio, cómodas instalaciones, excelente ubicación
June 13, 2014
Rated 5.0 out of 5.0 Querétaro a tus pies
La localización de este hotel y del Crowne Plaza ala lado, permite la mejor vista de Querétaro desde tu cuarto o desde sus bares y restaurantes. Tienen un ambiente grato para hacer negocios o para relajarse y pasarla bien.
June 10, 2014
Rated 4.0 out of 5.0 by Valeo Excelente vista de la ciudad
Problemas para facturar en restaurante si no lo haces el dia del consumo, siendo que en muchos hoteles te permiten acumular los tiquets y la facturacion nunca es un problema.
June 10, 2014
Rated 4.0 out of 5.0 by fernandoasm Excelencia visual
en lo personal. tiene una de las mejores o si no, la mejor de todo queretaro
June 7, 2014
Rated 5.0 out of 5.0 by Pablo02 Total comodidad
Excelentes habitaciones y servicio excelente que hacen de la estancia una gran experiencia.
June 4, 2014
Rated 3.0 out of 5.0 by Manolon Reception clerk "not in the mood"
Hotel is nice, view of the city is awesome. Rooms are clean and nice.
I suppose I got very bad luck... My room's hair drier was not functioning, they forgot to put the coffee maker in the room, I paid for a package with breakfast included and they had different information in the system and wanted to charge on top... All understandable errors... but the guy at the reception, didn't make it easier...
May 16, 2014
Rated 5.0 out of 5.0 by rafita UN DIA AGRADABLE EN HOLIDAY INN
ME LA PASE MUY BIEN, JUNTO CON MI FAMILIA. RENTE DOS CUARTOS Y AMBOS ESTABAN CONFOTABLES Y LA ATENCION DEL PESONAL ES EXCELENTE ASI COMO SUS ALIMENTOS SON MUY BUENO, REGRESARIA NUEVAMENTE.
May 14, 2014
Rated 3.0 out of 5.0 by Vanco Después de diez años de alojarme en holiday inn una mala experiencia
El baño no estaba limpio por lo que me cambiaron a otra habitación.
En la nueva habitación, por la noche No pude usar la tina de baño porque estaba descompuesto el tapón y no podía llenarse.
Me ofrecieron cambiarme a una tercera habitación pero ya eran las diez de la noche y yo ya me había salido de bañar, además al di siguiente yo tenía que salir a trabajar a la seis de la mañana.
El internet nunca lo pude usar en mi teléfono.
May 13, 2014
Rated 5.0 out of 5.0 by JZR01 Excelente hotel
Excelente vista de la ciudad y comida deliciosa en el restaurante del hotel
April 22, 2014
Rated 5.0 out of 5.0 by yaagy great hotel
excellent location, very nice rooms, should include breakfast for the price... very nice view from rooms on the side of the "cliff". Its not really a cliff but its up on the high part of the city...
April 16, 2014
Rated 5.0 out of 5.0 by david44004 Holiday Inn Queretaro
Spend over 60 nights per year in various hotels.
The Holiday Inn Queretaro one of the best and I highly recommend
March 9, 2014
Rated 4.0 out of 5.0 by Rayala Vista increíble
Muy buena ubicación que permite una vista espectacular de la ciudad, siempre y cuando no te toquen habitaciones traseras porque la vista increíble es de un pedazo de cerro.
Deben mejorar el servicio, hicimos petición de toallas en alberca y tardaron mucho, pedimos almohadas adicionales en la habitación y tardaron aún más, tuvimos que pedirlas 3 veces.
Las instalaciones muy bien. Seguro elegiré ese hotel en la siguiente visita.
February 26, 2014
Rated 5.0 out of 5.0 by Angie24 Excelent service and the best view
The hotel has thebest view of queretaro and congratulations for the cheef.
January 4, 2014
Rated 5.0 out of 5.0 by LizCa Great View
I really enjoyed the view of the City it was a great experience
January 3, 2014
Rated 4.0 out of 5.0 by vgomez Excellent location, perfect view of the city and easy to get downtown
Very nice room and view. Break fast very reasonable. two minor things like ice machine not working on 3rd floor and poor bathtub repairs, small gim; not a big deal the pros are more. Staff at the bar and restaurant very helpful gave details of a couple of tours. Liked very much. Take your time to get there the first time because the hotel is at the top of a mountain and only two ways to take the correct road. I recommend corregidora and constitucion intersection. Set your GPS.
December 31, 2013
Rated 4.0 out of 5.0 by Veneno No hay unificación de criterios entre hoteles
Estuve hospedado en septiembre en Holiday Inn Cibeles en la ciudad de Mexico el personal de recepción excelente en su servicio no tenia a la mano mi numero de IHG el personal lo busco y abonaron mi estancia,en la tarifa me incluyeron desayuno. En mi estancia en octubre en Holiday Inn Diamante el personal no fue capaz ni siquiera intentaron buscar mi numero de socio de IHG dijeron que ellos no tenían forma de hacerlo y con respecto a la tarifa es la misma que la de Mexico y no incluye nada. Que sucede no son acaso la misma cadena y por consiguiente la misma operación? No entiendo
November 24, 2013
Rated 4.0 out of 5.0 by DannyBobSquarePants Nice place but starting to show some age.
I've been staying at this hotel for almost 2 years. Lots of visits and always enjoyable. Great view. A bit hard to get to the city center. The place is starting to show some age. There are a few odds and ends like the condition of the stairwells. Light bulbs out, door handles needing replaced, and a few other items in the stairwells. Good exercise room and other amenities. Food is OK. Service is great. People are great. I'll be back.
November 19, 2013
Rated 2.0 out of 5.0 by MarioARdzM BAD EXPERIENCE
I have problems with the bad acttitude on the Bell Desk.
November 13, 2013
Rated 5.0 out of 5.0 by padilla1 check out
my check out exceed the average time that used to be in other hotels i,ve been stayed
October 21, 2013
Rated 4.0 out of 5.0 by Mrry0703 Really liked it.
My son & his coach stayed for three days. They commented that service was very nice & the room was very clean. My son liked the American breakfast.
October 3, 2013
Rated 2.0 out of 5.0 by Rockwall Comfortable bed no view
We were very disappointed upon arriving at the hotel after a long journey from Toronto, Canada. We were told by the hotel customer service that upgrades would be available when we arrived if we wanted. Unfortunately we ended up with a view of a wall of rocks instead of the city view we anticipated! When we asked for an upgrade we were told the hotel was full. The food was very disappointing also and very expensive for what we were getting. $20 each for breakfast is unacceptable. We found that one or two people able to speak English was quite inconvenient. If you want your room cleaned and more than a bottle of water you will need to tip very well. Not sure if the pool filter is working properly since it was quite unclean.
Overall quite disappointed.
September 26, 2013
Rated 4.0 out of 5.0 noisey room
the floor down the restaurant is very noisey!, from the evening to the morning you will be hearing the movement of the chairs. Really is very noisey and unconfortable.
The gym was average, but without ventilation, towels, and paper towels to clean the treadmill ( just imagine how I recieved and how I leave the wet treadmill).
A good detail was the welcome with a good beer at the check in.
September 24, 2013
Rated 4.0 out of 5.0 by agust View
great hotel, comfortable and excellent view city.
Close to the malls and cinema
Close to the center of the city
September 22, 2013
Rated 1.0 out of 5.0 by Daquero Mi peor estancia en Queretaro
Realmente fue algo espantoso, ya que en la habitacion de al lado llegaron unos borrachos con un escandalo durante gran parte de la noche y los de seguridad del hotel no hicieron nada y prefirieron cambiarme a mi de habitacion como a las 3:00 de la madrugada.
La comida del restaurante es espantosa y el lugar bastante sucio.
EL servicio del personal en general bastante malo.
No lo recomiendo
September 11, 2013
Rated 4.0 out of 5.0 by swanross Its nice
It is a very nice hotel. The hostess that recevied (Andrea) was very nice with me.
The only trouble I got was the internet service, it flaps sometimes. It only got better when I used an ethernet cable to connect my laptop (but who really travels with an ethernet cable?).
And at the reception hotel, they didnt have cash to change me a bill.
I liked food a lot, except for the pancakes, I guess they need to be made with a little more of love.
September 8, 2013
Rated 4.0 out of 5.0 by flez007 this property needs a rehaul!
elavators, rooms, wood work - all is not in good shape - personnel is kind and prompt!
August 28, 2013
Rated 4.0 out of 5.0 by HappyFromUSA Staff and Service
Hotel is very nice and beautiful view!
Clean, Comfortable, and very special staff!! Very helpful and made evrrything easy for an "English-only" speaker.
August 26, 2013
Rated 4.0 out of 5.0 by jezuz No Smoking
Bathroom like a smoking room !! I don't like the odor
August 20, 2013
Rated 4.0 out of 5.0 by EM25 Comfortable
Good place to rest with family and the buffet breakfast is very good
August 10, 2013
Rated 1.0 out of 5.0 by fernando50 Terrible
We, me and my family, were awake at 11 pm just to let me know that I did not leave a credit card on file. So I told them I ll pay next day. But not to make my very bad experience long. It was 11:30 pm till the manager on duty came to me room to charge me.
August 4, 2013