Rated 3.9 out of 5 by 34
Rated 4.0 out of 5.0 by Mrry0703 Really liked it.
My son & his coach stayed for three days. They commented that service was very nice & the room was very clean. My son liked the American breakfast.
October 3, 2013
Rated 2.0 out of 5.0 by Rockwall Comfortable bed no view
We were very disappointed upon arriving at the hotel after a long journey from Toronto, Canada. We were told by the hotel customer service that upgrades would be available when we arrived if we wanted. Unfortunately we ended up with a view of a wall of rocks instead of the city view we anticipated! When we asked for an upgrade we were told the hotel was full. The food was very disappointing also and very expensive for what we were getting. $20 each for breakfast is unacceptable. We found that one or two people able to speak English was quite inconvenient. If you want your room cleaned and more than a bottle of water you will need to tip very well. Not sure if the pool filter is working properly since it was quite unclean.
Overall quite disappointed.
September 26, 2013
Rated 4.0 out of 5.0 noisey room
the floor down the restaurant is very noisey!, from the evening to the morning you will be hearing the movement of the chairs. Really is very noisey and unconfortable.
The gym was average, but without ventilation, towels, and paper towels to clean the treadmill ( just imagine how I recieved and how I leave the wet treadmill).
A good detail was the welcome with a good beer at the check in.
September 24, 2013
Rated 4.0 out of 5.0 by agust View
great hotel, comfortable and excellent view city.
Close to the malls and cinema
Close to the center of the city
September 22, 2013
Rated 1.0 out of 5.0 by Daquero Mi peor estancia en Queretaro
Realmente fue algo espantoso, ya que en la habitacion de al lado llegaron unos borrachos con un escandalo durante gran parte de la noche y los de seguridad del hotel no hicieron nada y prefirieron cambiarme a mi de habitacion como a las 3:00 de la madrugada.
La comida del restaurante es espantosa y el lugar bastante sucio.
EL servicio del personal en general bastante malo.
No lo recomiendo
September 11, 2013
Rated 4.0 out of 5.0 by swanross Its nice
It is a very nice hotel. The hostess that recevied (Andrea) was very nice with me.
The only trouble I got was the internet service, it flaps sometimes. It only got better when I used an ethernet cable to connect my laptop (but who really travels with an ethernet cable?).
And at the reception hotel, they didnt have cash to change me a bill.
I liked food a lot, except for the pancakes, I guess they need to be made with a little more of love.
September 8, 2013
Rated 4.0 out of 5.0 by flez007 this property needs a rehaul!
elavators, rooms, wood work - all is not in good shape - personnel is kind and prompt!
August 28, 2013
Rated 4.0 out of 5.0 by HappyFromUSA Staff and Service
Hotel is very nice and beautiful view!
Clean, Comfortable, and very special staff!! Very helpful and made evrrything easy for an "English-only" speaker.
August 26, 2013
Rated 4.0 out of 5.0 by jezuz No Smoking
Bathroom like a smoking room !! I don't like the odor
August 20, 2013
Rated 4.0 out of 5.0 by EM25 Comfortable
Good place to rest with family and the buffet breakfast is very good
August 10, 2013
Rated 1.0 out of 5.0 by fernando50 Terrible
We, me and my family, were awake at 11 pm just to let me know that I did not leave a credit card on file. So I told them I ll pay next day. But not to make my very bad experience long. It was 11:30 pm till the manager on duty came to me room to charge me.
August 4, 2013
Rated 5.0 out of 5.0 Recomendable 100%
Debido al tipo de trabajo que tengo, los viajes y las estancias son parte de...y después de una jornada de trabajo intensa...nada mejor que llegar a descansar en este fabuloso hotel, donde la atención y el servicio son excelentes...claro además de las instalaciones & la maravillosa vista que ofrece el hotel de la Cd. de Qro...recomendable 100%
July 30, 2013
Rated 5.0 out of 5.0 by Harold57 Great service
All personnel at the hotel is always ready to help.
July 27, 2013
Rated 5.0 out of 5.0 Lovely view
An excellent stay. Comfortable bed, clean bathroom an non smokin smell.
July 26, 2013
Rated 5.0 out of 5.0 Excellent star!
We really enjoy our one night stay, the hotel its very nice and comfortable, we really recomend to our friendship to stay there, we live 170km from Queretaro but we have family there, these was the motive from our trip!
June 7, 2013
Rated 2.0 out of 5.0 by Jim123456789 Great View, that's about it
The Holiday Inn Zona Diamonte is a new hotel. All of the standard amenities are present. The location gives an excellent view of the city of Queretaro, especially at night. Its close enough to downtown to get there with a cheap cab ride.
The service on the other hand left a lot to be desired. After preparing my laundry and all the paperwork I requested it be picked up. It finally was 3 days later. Despite asking for (and paying for) same day service my clothes took 2 days to return.
Several guests (myself included) were locked out of our rooms during our stay. Every day immediately following our return to the hotel there was a line of people at the front desk getting their keys re-coded.
After paying for 'high speed internet' in my room I discovered that it was nearly impossible to use. The connection kept dropping out, requiring each user to re-log into the Holiday Inn system. This resulted in many missed messages and difficulty in communicating with other guests. Once connected web pages barely loaded, and frequently took a significant amount of time to load.
The food at the hotel restaurant was very disappointing. Most dishes consisted of a buffet style offering which contained different offerings of meat and vegetables in an unidentified sauce. The food tended to be very creamy (which got to most guests in the week we were there). All meals were very expensive (~20 USD for breakfast). If you stay at this hotel I strongly recommend you plan on taking a cab into the city to eat there.
March 29, 2013
Rated 5.0 out of 5.0 by Gab2013 GOOD SERVICE AND GOOD REST FOR ANYONE
THE PLACE IS TOO MUCH COMFORTABLE FOR STAYING, THE FACILITIES ARE PRETTY CLEAN, THE HOTL HAS GOOD PLAN MAINTANANCE ANS LOBBY AND THE RESTAURANT HAVE BEAUTIFUL VIEWS.
March 13, 2013
Rated 4.0 out of 5.0 Slow WI FI
In business trip, a good internet service is so important and this service in the hotel is so slow.
January 30, 2013
Rated 4.0 out of 5.0 by Ricardo01 Point to improve in Holiday Inn Zona Diamante
I stay at least 4 nights per month in this hotel and in my last visit there was some issues that need attention :
1.- No coffee or coffee maker in my room, I reported this and it was not fixed.
2.-There was no running water in my room, I had to ask front desk twice to fix this issue , however once the maintenance guy come it took him 5 mins to fix the problem .
3.- The ice makers in floor 3 and 5 did not work.
4.-TV channel 11 (Warner ) did not work , I missed my favs shows. I reported to manager but no fix .
5.- WiFi Internet very very very slow at night.
6.- in my last day the electronic door lock fail and I was outside of my room for 20 minutes waiting for the mainteneance guy, it took him 5 mins to fix the look and let me into my room .
I like this hotel , it is my favorite when I visit Queretaro for business but this points need work .
Best Regards .
January 19, 2013
Rated 4.0 out of 5.0 by Kike001 Confortable bed, but the shawer delivers poor amout of water
I am disappointed, because there was a difference of around 20 dollars between the estimate room cost, when the reservation was made, and the cost charged in the invoice. My boss questioned my decision to stay in your hotel due this difference.
January 16, 2013
Rated 5.0 out of 5.0 by GCAR Good stay
I like the hotel, the people and the atmosphere The brunch buffet was not that great, coffee was bad indeed.
January 15, 2013
Rated 4.0 out of 5.0 by Harry27 Nice new hotel inn Queretaro
Very pleasant new hotel in Queretaro. Only downside is the distance from the new airport which has NO hotels nearby.
January 13, 2013
Rated 5.0 out of 5.0 by ObiWanKenobi very good hotel
very good hotel, they know their business, no messing around with the customer: information and details clear, direct to the point, and offering the service that was offered and paid. Everything at time, in order. No second thoughts, I will be back to the same hotel next time
January 7, 2013
Rated 2.0 out of 5.0 by srrd Queretaro Holiday Diamante
The hotel and its staff do not give any recognition to the Priority Program member. Attention is generally bad. The staff is not trained to deal courteously to foreigners. The desk person was not informed of the hotel amenities and chewing gum. Breakfast is poor, no greater variety of fruits and international meals. The hotel has an excellent view of the city, but the facilities are not well maintained.
January 5, 2013
Rated 4.0 out of 5.0 by glynn Glynn Giles
The room left much to be desired, the tub did not have proper drain plug and being a jacuzzi type tube was dirty and not usable due to poor drain. On a positive note the water was hot and the room was well maintained.
December 19, 2012
Rated 4.0 out of 5.0 by Peter22 Hotel has a fabulous view of Queretaro
My wife and I recently stayed at the Holliday Inn in Queretaro, Zona Diamante and enjoyed both the hotel and location. The hotel is on a mountain overlooking the whole city of Queretaro! Fabulous!!
The food was good although overall service seemed very slow in all areas of the hotel. Service was courteous but seemed very slow at times.
The rooms are very clean and modern with our overall stay at this hotel being very pleasant.
One negative was front desk attitude. We found both young ladies working on front desk irritable and would not listen properly! This needs to be addressed as it was a very small negative for an over all very pleasant stay.
November 27, 2012