Rated 5.0 out of 5.0 by CME66 Best weekend ever!
Totally great experience. Denise and Tracy at front desk were super friendly and accommodating to our needs. Rooms were as promised, comfortable and very clean. Love the scents in the hallways! Chef Tim, Laura, Lisa, Gammy, Eric, Vanessa, Dewey, Jessica, Heather and Rachid made my sons graduation party a huge success. Excellent food, excellent service. The patio and courtyard area are perfect. The comfortable feel of the patio seating to the thousands of lights on the trees when night came. The kids loved the pool, ping pong and the sand volleyball court. The restaurant with Franklin at night and Maria in the morning both stand out with superior service. Craig Poole the GM checked in with us each step of our weekend to insure our happiness. We couldn't have asked for a better weekend!
June 17, 2013
Rated 5.0 out of 5.0 by VaTexan Convenience and Comfort
We always make a reservation for this location whenever we plan to attend the annual Jazz Festival.It is conveniently located to the sites for the satellite events and it seems to be a popular spot for the performing artists and attendees. The rooms were very clean and the beds were extremely comfortable.
May 31, 2013
Rated 5.0 out of 5.0 by KatyD Staff was so helpful!
I stayed at the Crowne Plaza for a wedding that was being held at a nearby venue. After a 3.5 hour car ride, I wanted to change and freshen-up before leaving for the wedding. I called ahead to ask about checking in early and the front desk staff said they would talk to housekeeping to see if my room could be ready. My room was ready within minutes of my arrival and I was able to look and feel great for my evening.
My room was clean and comfortable, too. If I'm in the area again, I'll definitely stay at the Crowne Plaza.
May 24, 2013
Rated 5.0 out of 5.0 by schwing4 Awesome experience !
My daughter & I were in town for a soccer tournament and thoroughly enjoyed our stay at The Crowne Plaza.
Front desk staff was exceptional, housekeeping on top of their game and Franklin at The Prime was entertaining and professional. Thanks, we will be back.
May 24, 2013
Rated 3.0 out of 5.0 by cbuer A Tale of Two Hotels...
The lobby is attractive, but the rooms are not.
The lobby looks newly remodeled, but the bathrooms are not.
The staff are friendly, but you will have to wait for them to notice you standing there waiting patiently while they have conversations with each other.
The parking lot is fully of open spaces, but only on the inconvenient backside of the hotel.
The hotel is easy to get to from the interstate, but finding the entrance is not.
The pool and gym look nice, but you'll have deal with being in a fishbowl of sorts. They appear set up for spectator viewing.
This may be the best hotel in this area of Wyomissing, but there's not a lot to choose from. If better options were available, this hotel would go belly up.
May 14, 2013
Rated 4.0 out of 5.0 by Road99 Overall Good - A couple of improvements needed
I spent the last two weeks at this property. Crowne Plaza Hotels are usually quite good and overall this is a good hotel. I've had a couple of issues with my room but the front desk staff is super and dealt with the issues effectively. I ate breakfast in the restaurant and the staff there is very friendly and attentive.
A couple of improvements needed:
Need to take better care of the fitness center -- good equipment is nice to have but only if it's well maintained and the two eliptical machines had maintenance issues. Also, I went to the fitness center early in the morning and sometimes there were no towels or maybe just one left. It needed some housekeeping attention.
The breakfast overall is very well done. The first week I was at the hotel there were always fresh, large bagels in several varieties. These were later replaced by the cheapest plain white bread mini-bagels. I did comment on this to one of the chefs and he said the large bagels would be back but they hadn't returned. I'll be back at the hotel for the third week straight so I'm hoping the original bagels return. I'm a tea drinker and hot tea is available. The tea served at breakfast is cheap food grade service tea, however, there's a kiosk with Starbucks tea available. I would grab the good Starbucks tea from the kiosk and ask for a carafe of hot water so I had good tea to drink. It would be nice if this tea was served at breakfast.
Overall the Crowne Plaza is a good hotel and I'm happy to stay there. I'd like to see a couple of areas improved to match the overall service level.
May 12, 2013
Rated 5.0 out of 5.0 by nobugs13 Wish I could have stayed longer
I stayed here briefly (10:30p to 7a) in order to visit our corporate office in Reading. Very nice room. Front desk staff was very, very nice. The pillows and bed were to die for!! Totally wish I could have extended my stay! Would definitely stay here again.
April 22, 2013
Rated 5.0 out of 5.0 by FAB1 Great Service
Stayed at the Crowne Plaza for 2 nights while attending the 2013 Berks Jazz Festival. The service was excellent beginning with hotel check-in and service provded by room attendants.
April 22, 2013