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Rated 4.5 out of 5 by 81 reviewers.
Rated 5.0 out of 5.0 by Always a great experience. Always recognized as an important member of priority club. The location is nice and all the staff are friendly and helpful. February 24, 2014
Rated 4.0 out of 5.0 by Great experience except for the blanket on the bed Staff extremely helpful and friendly, great food in the restaurant, room clean and quiet. My only complaint is that the blanket on the bed was so stiff and uncomfortable. It was like having a scratchy waffle on top of me. I ended up taking it off and sleeping with my robe on. February 18, 2014
Rated 5.0 out of 5.0 by Outstanding customer service in every area! As a trainer of customer service representatives, I have a critical eye in this area. Every single employee at the Crowne Plaza provides amazing customer service as their role model, Manager Craig does as well. My work responsibilities place me in the Wyomissing area often, I feel like home when I stay here. As my travel schedule changes often, Kathy & Lisa are always quick to accommodate my changes. Ellen takes very good care of us in the Tower. Franklin is quick to provide us a cool drink and warm, tasty dinner. Excellent place to stay, I recommend it to everyone! February 10, 2014
Rated 4.0 out of 5.0 by Great bed, nice people at desk. The hotel was nice, the rooms clean and comfortabl . It was noisy but it was New Year's Eve, breakfast was included but they were understaffed for the amount of people staying. Omelet station was too crowded. Undercooked because he was rushed. Most of the food on the Buffett needed to be filled. Bacon not cooked well. Pastries empty. Juice watered down. Undercooked cold hash browns. I would do this again because the party was great! Breakfast not worth it. Staff nice. Breakfast staff over worked. January 5, 2014
Rated 4.0 out of 5.0 by Older Hotel Nice and clean older hotel- The Bar is a little dark very nice staff in the entire hotel December 5, 2013
Rated 3.0 out of 5.0 by Good location Very close to everything, especially if you are going to shows at Sovereign Center. Good service. The heat is very dry in the rooms, if you usually sleep with a humidifier, bring it with you!! November 27, 2013
Rated 5.0 out of 5.0 by Really nice Hotel! First time I stayed here and was very impressed with the staff! I do not remember names well, but the pretty lady in the 5th floor reception room was extremely nice and helpful She made my entire stay wonderful! The bartender was awesome as well! Cannot wait to return after thanksgiving holiday. This hotel is very nice! November 24, 2013
Rated 5.0 out of 5.0 by Great hotel on a budget Top notch all around. Breakfast, service, rooms, etc. All good. Stayed twice and I'll be back. November 12, 2013
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