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Rated 4.5 out of 5 by 121 reviewers.
Rated 5.0 out of 5.0 by Excellent location. Beautiful property I was highly impressed by this hotel. The staff was excellent and extremely helpful (shout out to Tyler at the front desk for some great tips on area attractions). I particulalry enjoyed the breakfast in the Crowne Club in the tower. Definitely worth spending $20 more for a tower room. August 14, 2014
Rated 5.0 out of 5.0 by Customer service above and waaaay beyond! I just traveled for a fun filled weekend with a whole team of teen boys and corresponding families to a baseball tournament in Reading, Pa. Let me shorten this by simply saying that yes we came to have fun watching our boys play some good ball, but what actually happened was an awesome team bonding experience that occurred almost wholly as a direct result of the crowne plaza where we all chose to stay. From the very first inquiry I made to Sheila in sales to our final breakfast in which the staff practically tripped over themselves making sure we had every possible one of our needs met, we were treated fairly, consistently and with probably some of the best customer service skills I have ever experienced. The building itself is an older facility but it's us clean, neat,comfortable and loaded with a real homey feel. The pool and courtyard became our gathering place and it felt like we truly were at home. The boys played volleyball, swam and just hung out and bonded while the parents were all somewhat nearby having just as good a time getting to know each other too. I highly and sincerely recommend the crowne plaza in Reading Pa to groups,families or any travelers! August 13, 2014
Rated 5.0 out of 5.0 by Nice pool and friendly staff This hotel had clean rooms, friendly staff, and a very nice pool and outdoor lounge area. The price was a little steep (and the dinner menu fairly expensive), but all in all it was great for a quick get-away for me, my wife, and my 5-year-old daughter. We would definitely go back. August 13, 2014
Rated 5.0 out of 5.0 by FIVE STAR STAFF AND PROPERY FROM THE MOMENT WE ARRIVED, THE GENERAL MANAGER GREETED AS IF WE WERE OLD FRIENDS.THE HOSTESS WAS AS EQUALLY CHARMING.THE EXPERIENCE HERE IS THAT OF A VIP AT A LAS VEGAS CASINO.THE STAFF ALL ARE FRIENDLY AND HELPFUL AND FOLLOW THE LEAD OF THE GENERAL MANGER AND HOSTESS.STEVE AND MARIEL AT BREAKFAST ARE OUTSTANDING.ONE OF THE TOP 5 PROPERTIES WE HAVE STAYED IN THE US August 13, 2014
Rated 5.0 out of 5.0 by Great hotel Great hotel with comfortable rooms and excellent front-desk personnel. The real treat is the breakfast. Full breakfast with eggs, bacon, sausage, cereal, fruit, yogurt and lots more. They even have an omelet chef. August 12, 2014
Rated 5.0 out of 5.0 by comfortable bed and great front desk service Front desk personnel was extremely helpful in locating a microwave for my room. Value was excellent for the price I paid for the stay. August 7, 2014
Rated 5.0 out of 5.0 by A GREAT EXPERIENCE My wife and I spent two nights at this hotel. This had to be one of the nicest places we've stayed at. From the minute we walked in the door, until the day we left,it was notrhing but plearsureable. The ammenities were fantastic. Great pool, gym,resteraunt,lounge and nightclub. Also a fantastic outdoor patio,with food and drinks. Every one that worked there were very courtious in every way. The rooms and bathrooms were very clean. The food was also great, as was the room service. I would highly recomend this hotel. We will defenitly be back again. For sure, I want to thank the Crowne Plaza for such a great time. August 5, 2014
Rated 5.0 out of 5.0 by General Manager The general manager and his wife are incredibly friendly and helpful. They truely added to the experience of staying at this hotel. August 1, 2014
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