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Rated 4.5 out of 5 by 128 reviewers.
Rated 5.0 out of 5.0 by Customer service above and waaaay beyond! I just traveled for a fun filled weekend with a whole team of teen boys and corresponding families to a baseball tournament in Reading, Pa. Let me shorten this by simply saying that yes we came to have fun watching our boys play some good ball, but what actually happened was an awesome team bonding experience that occurred almost wholly as a direct result of the crowne plaza where we all chose to stay. From the very first inquiry I made to Sheila in sales to our final breakfast in which the staff practically tripped over themselves making sure we had every possible one of our needs met, we were treated fairly, consistently and with probably some of the best customer service skills I have ever experienced. The building itself is an older facility but it's us clean, neat,comfortable and loaded with a real homey feel. The pool and courtyard became our gathering place and it felt like we truly were at home. The boys played volleyball, swam and just hung out and bonded while the parents were all somewhat nearby having just as good a time getting to know each other too. I highly and sincerely recommend the crowne plaza in Reading Pa to groups,families or any travelers! August 13, 2014
Rated 5.0 out of 5.0 by Nice pool and friendly staff This hotel had clean rooms, friendly staff, and a very nice pool and outdoor lounge area. The price was a little steep (and the dinner menu fairly expensive), but all in all it was great for a quick get-away for me, my wife, and my 5-year-old daughter. We would definitely go back. August 13, 2014
Rated 5.0 out of 5.0 by FIVE STAR STAFF AND PROPERY FROM THE MOMENT WE ARRIVED, THE GENERAL MANAGER GREETED AS IF WE WERE OLD FRIENDS.THE HOSTESS WAS AS EQUALLY CHARMING.THE EXPERIENCE HERE IS THAT OF A VIP AT A LAS VEGAS CASINO.THE STAFF ALL ARE FRIENDLY AND HELPFUL AND FOLLOW THE LEAD OF THE GENERAL MANGER AND HOSTESS.STEVE AND MARIEL AT BREAKFAST ARE OUTSTANDING.ONE OF THE TOP 5 PROPERTIES WE HAVE STAYED IN THE US August 13, 2014
Rated 5.0 out of 5.0 by Great hotel Great hotel with comfortable rooms and excellent front-desk personnel. The real treat is the breakfast. Full breakfast with eggs, bacon, sausage, cereal, fruit, yogurt and lots more. They even have an omelet chef. August 12, 2014
Rated 5.0 out of 5.0 by comfortable bed and great front desk service Front desk personnel was extremely helpful in locating a microwave for my room. Value was excellent for the price I paid for the stay. August 7, 2014
Rated 5.0 out of 5.0 by A GREAT EXPERIENCE My wife and I spent two nights at this hotel. This had to be one of the nicest places we've stayed at. From the minute we walked in the door, until the day we left,it was notrhing but plearsureable. The ammenities were fantastic. Great pool, gym,resteraunt,lounge and nightclub. Also a fantastic outdoor patio,with food and drinks. Every one that worked there were very courtious in every way. The rooms and bathrooms were very clean. The food was also great, as was the room service. I would highly recomend this hotel. We will defenitly be back again. For sure, I want to thank the Crowne Plaza for such a great time. August 5, 2014
Rated 5.0 out of 5.0 by General Manager The general manager and his wife are incredibly friendly and helpful. They truely added to the experience of staying at this hotel. August 1, 2014
Rated 5.0 out of 5.0 by Great Stay I stayed at this hotel for a business conference. The hotel employees were exceptionally helpful and friendly. The food was excellent. The rooms were comfortable and roomy. There were also many local destinations available to visit in the area. I thoroughly enjoyed my stay here and would return again without any hesitation. July 30, 2014
Rated 5.0 out of 5.0 by great service I the meals were very good and plenty of food was serviced The help was so nice and tried to help you in anyway that they could. Rooms were quiet and very well kept clean. The meeting rooms were set up kind of funny and could not hear the speaker very well, the air in the meeting rooms was a little warm for two of the meeting days, but by the last day it was very cool. Shopping was very close to this motel (Vanity Fair Outlets) Over all I would recomend this hotel. July 29, 2014
Rated 5.0 out of 5.0 by Top Notch Staff The staff went out of their way to do anything to make our stay more pleasant. All of them were very friendly and helpful. The main manager of the hotel was very visible checking to make sure everything was to our liking. The staff doing the serving at our meals were extremely efficient and friendly. Can't say enough about how much I was impressed by all of staff. July 28, 2014
Rated 3.0 out of 5.0 by Washrooms need help Overall experience was good. The plumbing seemed to be backing up and the towel rack above the toilet is not a good idea. The rack was loose and towels kept falling to the ground and on the toilet. The hair dryer also was not working. July 24, 2014
Rated 5.0 out of 5.0 by Awesome bed. Great night sleep Stayed her two nights on business. Room was Clean and bed was very comfortable. Price was good too. Would stay here again. Though coffee maker in room was broke and they never sent a new one up July 21, 2014
Rated 5.0 out of 5.0 by Great Place and good value I did get a room that faces the pool, light from pool can not be blocked because no shades o courtins, sound prom poll guests is loud July 18, 2014
Rated 4.0 out of 5.0 by Overall In general everything was great. There were a few things that were not so great. The first was that after we were directed to the Paris entrance and got in, there was a very funky smell that permeated that area and into the hallway. While the main entrance was very elegant, it felt like we were coming in through the service or basement entrance. The only other issue was that we were told when making our reservation that there would be a refrigerator in the room and there was none. That was a bit disappointing. Also, because of inadequate signage, we walked through a very humid pool area to get to the main lobby. July 17, 2014
Rated 5.0 out of 5.0 by Excellent Experience The Crowne Plaza in reading was wonderful! The staff was extremely helpful and courteous. I would recommend this location to anyone! July 14, 2014
Rated 2.0 out of 5.0 by Dirty I was here 3 days. The room was dirty. I told the desk, in 3 days they never cleaned it or offered me a move. Poor! July 14, 2014
Rated 4.0 out of 5.0 by Great Stay I was there for a business trip and I must say the hotel stay overall was great. July 9, 2014
Rated 4.0 out of 5.0 by BED AND PILLOWS THE BED AND PILLOW WERE SOFT AND MUSHY. ROOMS NEED TO BE UPDATED WITH MICROWAVE AND REFRIGERATOR. July 1, 2014
Rated 5.0 out of 5.0 by Day Manager The day manager Tyler was the best ! He made our stay very enjoyable . AAA June 30, 2014
Rated 3.0 out of 5.0 by Needs a more modern approach We stayed for business for a weekend and I wasn't overly impressed. The theme of the hotel certainly didn't match the room decor - ours was old and outdated even though we were staying in the "Fashion Hotel" in the NY wing. There weren't many outlets for us to use for our laptops, cell phones and ipad chargers, so that was really difficult. The room was alright, but we were on the first floor with direct access from the yard and worried about leaving the curtains open so people could walk right up and see inside our room. We had patio furniture the first night, then it disappeared after that so we couldn't sit outside to relax. June 26, 2014
Rated 5.0 out of 5.0 by Frequest Traveler_MD I thought the hotel staff was wonderful. We had an exceptional brunch. June 25, 2014
Rated 4.0 out of 5.0 by Staff Staff not as pleasant as last year. Overall, a good stay and meeting. June 24, 2014
Rated 5.0 out of 5.0 by Crowne Reading thumbs up !!!! My wife and I loved our stay here - - reminded us of our resort in Cancun !!!!!! We Will stay a the Crowne Plaza the next time we are in reading and will also purse this hotel chain in all of our future travels June 23, 2014
Rated 4.0 out of 5.0 by wedding reception The staff was excellent at helping my daughter plan her wedding reception making her consider several different options for most everything allowing her to personalize her wedding. They cleaned up t h e room afterwards wrapping everything for us and ready at the front desk the next morning. They also retrieved items up to 2 days later that had been forgotten the day after the wedding. The quality of the food was exceptional. June 19, 2014
Rated 5.0 out of 5.0 by Comfortable stay Staff were very couteous and friendly. They were very helpful when I needed information. June 18, 2014
Rated 5.0 out of 5.0 by Great Stay Not only met but exceeded my expectations. From service to food. June 18, 2014
Rated 5.0 out of 5.0 by Great Hotel Have been booking here for the past 5 years and will do it again next year. Rooms were very clean and comfortable. Beds were great. All around nice hotel. June 13, 2014
Rated 4.0 out of 5.0 by Great Place to Stay Convenient location, nice and helpful staff, and plenty of parking. June 12, 2014
Rated 1.0 out of 5.0 by Business traveler I arrived late and was given a room off of the lobby next to the hall, bar and indoor pool. It was very noisy and my only window was to the indoor pool. June 8, 2014
Rated 5.0 out of 5.0 by great hotel we requested a room next to the pool and a roll-a-way. the staff was very accomodating and polite June 4, 2014
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