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Rated 4.5 out of 5 by 121 reviewers.
Rated 5.0 out of 5.0 by Great Stay I stayed at this hotel for a business conference. The hotel employees were exceptionally helpful and friendly. The food was excellent. The rooms were comfortable and roomy. There were also many local destinations available to visit in the area. I thoroughly enjoyed my stay here and would return again without any hesitation. July 30, 2014
Rated 5.0 out of 5.0 by great service I the meals were very good and plenty of food was serviced The help was so nice and tried to help you in anyway that they could. Rooms were quiet and very well kept clean. The meeting rooms were set up kind of funny and could not hear the speaker very well, the air in the meeting rooms was a little warm for two of the meeting days, but by the last day it was very cool. Shopping was very close to this motel (Vanity Fair Outlets) Over all I would recomend this hotel. July 29, 2014
Rated 5.0 out of 5.0 by Top Notch Staff The staff went out of their way to do anything to make our stay more pleasant. All of them were very friendly and helpful. The main manager of the hotel was very visible checking to make sure everything was to our liking. The staff doing the serving at our meals were extremely efficient and friendly. Can't say enough about how much I was impressed by all of staff. July 28, 2014
Rated 3.0 out of 5.0 by Washrooms need help Overall experience was good. The plumbing seemed to be backing up and the towel rack above the toilet is not a good idea. The rack was loose and towels kept falling to the ground and on the toilet. The hair dryer also was not working. July 24, 2014
Rated 5.0 out of 5.0 by Awesome bed. Great night sleep Stayed her two nights on business. Room was Clean and bed was very comfortable. Price was good too. Would stay here again. Though coffee maker in room was broke and they never sent a new one up July 21, 2014
Rated 5.0 out of 5.0 by Great Place and good value I did get a room that faces the pool, light from pool can not be blocked because no shades o courtins, sound prom poll guests is loud July 18, 2014
Rated 4.0 out of 5.0 by Overall In general everything was great. There were a few things that were not so great. The first was that after we were directed to the Paris entrance and got in, there was a very funky smell that permeated that area and into the hallway. While the main entrance was very elegant, it felt like we were coming in through the service or basement entrance. The only other issue was that we were told when making our reservation that there would be a refrigerator in the room and there was none. That was a bit disappointing. Also, because of inadequate signage, we walked through a very humid pool area to get to the main lobby. July 17, 2014
Rated 5.0 out of 5.0 by Excellent Experience The Crowne Plaza in reading was wonderful! The staff was extremely helpful and courteous. I would recommend this location to anyone! July 14, 2014
Rated 2.0 out of 5.0 by Dirty I was here 3 days. The room was dirty. I told the desk, in 3 days they never cleaned it or offered me a move. Poor! July 14, 2014
Rated 4.0 out of 5.0 by Great Stay I was there for a business trip and I must say the hotel stay overall was great. July 9, 2014
Rated 4.0 out of 5.0 by BED AND PILLOWS THE BED AND PILLOW WERE SOFT AND MUSHY. ROOMS NEED TO BE UPDATED WITH MICROWAVE AND REFRIGERATOR. July 1, 2014
Rated 5.0 out of 5.0 by Day Manager The day manager Tyler was the best ! He made our stay very enjoyable . AAA June 30, 2014
Rated 3.0 out of 5.0 by Needs a more modern approach We stayed for business for a weekend and I wasn't overly impressed. The theme of the hotel certainly didn't match the room decor - ours was old and outdated even though we were staying in the "Fashion Hotel" in the NY wing. There weren't many outlets for us to use for our laptops, cell phones and ipad chargers, so that was really difficult. The room was alright, but we were on the first floor with direct access from the yard and worried about leaving the curtains open so people could walk right up and see inside our room. We had patio furniture the first night, then it disappeared after that so we couldn't sit outside to relax. June 26, 2014
Rated 5.0 out of 5.0 by Frequest Traveler_MD I thought the hotel staff was wonderful. We had an exceptional brunch. June 25, 2014
Rated 4.0 out of 5.0 by Staff Staff not as pleasant as last year. Overall, a good stay and meeting. June 24, 2014
Rated 5.0 out of 5.0 by Crowne Reading thumbs up !!!! My wife and I loved our stay here - - reminded us of our resort in Cancun !!!!!! We Will stay a the Crowne Plaza the next time we are in reading and will also purse this hotel chain in all of our future travels June 23, 2014
Rated 4.0 out of 5.0 by wedding reception The staff was excellent at helping my daughter plan her wedding reception making her consider several different options for most everything allowing her to personalize her wedding. They cleaned up t h e room afterwards wrapping everything for us and ready at the front desk the next morning. They also retrieved items up to 2 days later that had been forgotten the day after the wedding. The quality of the food was exceptional. June 19, 2014
Rated 5.0 out of 5.0 by Comfortable stay Staff were very couteous and friendly. They were very helpful when I needed information. June 18, 2014
Rated 5.0 out of 5.0 by Great Stay Not only met but exceeded my expectations. From service to food. June 18, 2014
Rated 5.0 out of 5.0 by Great Hotel Have been booking here for the past 5 years and will do it again next year. Rooms were very clean and comfortable. Beds were great. All around nice hotel. June 13, 2014
Rated 4.0 out of 5.0 by Great Place to Stay Convenient location, nice and helpful staff, and plenty of parking. June 12, 2014
Rated 1.0 out of 5.0 by Business traveler I arrived late and was given a room off of the lobby next to the hall, bar and indoor pool. It was very noisy and my only window was to the indoor pool. June 8, 2014
Rated 5.0 out of 5.0 by great hotel we requested a room next to the pool and a roll-a-way. the staff was very accomodating and polite June 4, 2014
Rated 3.0 out of 5.0 by Disappointed I expected the hotel stay to be above that of the other hotels I have stayed at in the same group. The price was more, so expectations were high. The extra charge for a fridge did not help. The room, overall, was clean, though the sliders to the common area were filthy. Traveling with a group, Dan, the person in charge of functions, was wonderful. He accommodated a potential 100-160 people by offering a BBQ in the dinner area for a reasonable price. It worked out perfectly for us! All of the kids and adults were fed and were able to hang around and swim. May 28, 2014
Rated 5.0 out of 5.0 by Overall view of my stay The bedding eas wonderful, the staff was polite and helpful at all times, the hotel was ultra clean, had no complaints at all (that is until the music got a little loud at times, but after all there were bars and weddings going on). I loved how you had the sign at the end of our hallway that said something like"shhh..sleeping zone". I've never seen one of those before. Also little details like a TV channel guide--to me that is such a simple thing more hotels should provide, All in all, I'll be back when in the area... April 30, 2014
Rated 5.0 out of 5.0 by Berks Jazz Fest The hotel did a wonderful job hosting the Jazz Fest. It was my wife and I first time staying at the Crowe Plaza during the Jazz Fest. The service was great. I reported it to the front desk to check our facet because it was running real slow and no hot water. When we got back from our show, the facet was repaired and there were no other issues to report. The buffet breakfast included with the tower stay was good. Everything was clean and the food was prepared great. The hotel staff was friendly. I will plan to stay here again. The hotel is in a great location to food, shopping, and other stores and the different venues for the Jazz shows. April 3, 2014
Rated 4.0 out of 5.0 by Crowne Plaza welcoming Jazz Guests The common areas of the hotel were fabulous! I enjoyed the decorations, the food and drink offerings and the atmosphere overall. The Crowne Plaza common areas were beautifully decorated and welcoming! It was a nice to listen to up and coming high school jazz artists as well. The vendor area causes crowding when attending concerts in the ballroom. The hallway is narrow and generally over crowded in such a small space. Vendor placement in a different area would alleviate crowding. Perhaps at the far end of the hallway outside the ballroom? Although this would require closing the entry doors from the parking lot if that area was chosen. This is the area where the bar and Berks merchandise is located. We stayed in the Paris Wing of the hotel, and the room we had could really use a makeover. The rooms are outdated, and I don't think we've ever seen a bathroom that didn't have an exhaust fan. April 3, 2014
Rated 4.0 out of 5.0 by Nice Nice place to stay, they get busy on weekends. But very nice place. How do I change my nickname, I'm NOT an unhappy traveler. April 2, 2014
Rated 5.0 out of 5.0 by Hidden Treasure! We were working in Reading for about 3 months and tried a couple of hotels that just didn't measure up. On a whim we booked with Crowne and felt cheated that we hadn't found this place at the begining of our assignment. The rooms are comfortable and the facitlity is nice with everything we wanted-Pool, Fitness and breakfast (which was amazingly delish every morning!)- But what makes the Crowne special is all the people. From the moment we checked in the staff were wonderful. Customer Service is what they excel in, and is rare today. I feel like we made some cool friends out there in Reading... Special thanks to Craig for all you've done for us! You are the best... Tracy, Kathy, Bella, Tyler and so many others you are great! Thank you and I hope we can come back out soon to stay with you all! March 31, 2014
Rated 5.0 out of 5.0 by If you must be in Leesport, this is the best place to stay. Staying at this hotel is the only thing I look forward to when I have to visit our Leesport plant. It has character. Craig and his staff are phenomenal and always remember me and welcome me back. The rooms are clean and comfortable. There is always something going on in the bar for entertainment. It's just a classy place to stay! March 30, 2014
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