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Rated 4.5 out of 5 by 81 reviewers.
Rated 5.0 out of 5.0 by great staff and a comfertable place. A very nice place to stay. Highly recommend breakfast buffet in the morning. Rooms are clean and beds are comfortable and the price is right November 1, 2013
Rated 3.0 out of 5.0 by Missing attention to detail Cons. Rooms are quite tired. Toilet ran on continuously, weather stripping was missing on slider door so wind howled through at night, and exterior door security lock was not operating so anyone could wander in. Also, two calls to room service went unanswered after 15 rings. Pro: Staff was happy and quite pleasant. I'm not the type to complain to management. I just don't return normally. October 29, 2013
Rated 4.0 out of 5.0 by Coffee My only item that I think needs improvement is the coffee at breakfast. Can't drink it - too strong. October 28, 2013
Rated 5.0 out of 5.0 by Clean and Great Service This was a great place to stay and very accommodating. The beds were a bit hard for me but other wise a great overall experience. October 23, 2013
Rated 5.0 out of 5.0 by IHG TAKE NOTICE OF THIS PROPERTY I have stayed there 2 times in the last 3 months and each time it was unbelievable the service they give, from check in to check out 100% customer service. EVery person who works there says hello, and every person who works there smiles and says have a nice day. from the cleaning staff to the maintance guys. The resturant staff is also great. I was witness to and ignorant customer giving a waitress grief and she kept smiling and say yes ok. I would have told him to walk. He told her that he wanted her to keep the buffet open so he could go do something. A lot of great shopping and other things to do for miles around. It;s a must place to stay. October 18, 2013
Rated 5.0 out of 5.0 by Great Location It was a very nice Hotel. Very typical of this type of Hotel. Nothing wrong at all. It was a long walk for my Mother from the main entrance to the room and to get her closer by car meant walking up several steps. Maybe they should look into complimentary wheel chairs to be in the lobby. Overall it was a very nice Hotel and if I needed to be in the area again I would stay there again. October 16, 2013
Rated 5.0 out of 5.0 by Weekend Stay My wife and I stayed here for a weekend wedding. It is a very nice hotel and a good value. The staff were great. We had a problem securing a local cab but the front desk assisted us and had the hotel shuttle drive us to the event. Great guest service. There is a very nice lounge for drinks and entertainment. If I am ever in need for a hotel in this area I will definetly stay here again. October 16, 2013
Rated 5.0 out of 5.0 by Traveler Room was clean and quite, no outside noise. Bed was very comfortable. Staff knowledgeable,and courteous. Use of wifi center was great, and so was the fitness area, indoors pool. One thing for sure. Next I'am in the Reading area I will be staying at the Crowne Plaza October 4, 2013
Rated 5.0 out of 5.0 by Staff and food The Staff at the Crowne Point was extremely pleasant and helpful. Everyone was friendly. The Staff truly made us feel that they wanted us to have an enjoyable experience with them. It was a very relaxed and comfortable stay. We enjoyed the Crowne Point Tower Lounge on Thursday evening. The Hostess was wonderful. She was very nice and, again, really made us feel that she wanted us to enjoy our stay. Sorry we didn't get her name. We ate a full breakfast there both Saturday and Sunday morning. The food was plentiful and good. The wait Staff was busy but polite and attentive. Saturday evening was our Banquet and an excellent meal. It was served hot and promptly. Very nice evening! October 2, 2013
Rated 5.0 out of 5.0 by Well kept facility with competent and caring staff Living in Japan, I am accustom to high quality cutomer care, the quality of care that I received during my stay did not disappoint; it met or exceeded my expectations. September 28, 2013
Rated 5.0 out of 5.0 by Outside area We were in Reading for a baseball tournament and had a bunch of boys staying at hotel. The courtyard volleyball, horseshoes, gazebo, etc. was great. They were able to run around and parents didn't have any worries where they were. September 26, 2013
Rated 5.0 out of 5.0 by Great service This is the second year we stayed at this hotel for a tournament. Modern and clean facilities and the staff is very accommodating and helpful to the group and individuals!!! September 26, 2013
Rated 5.0 out of 5.0 by Awesome Customer Service I recently stayed in Reading and had an allergic reaction to something in the room. Once I informed the staff, I went to work. When I came back, I was informed they had washed the sheets with a different detergent, and changed all the soaps and shampoos in the bathroom. The reaction I had calmed down after this. The immediate response was most appreciated. September 24, 2013
Rated 5.0 out of 5.0 by comfortable experience Always a recognition of my platinum status added with kind words and sincere concern for my comfortable stay. September 23, 2013
Rated 5.0 out of 5.0 by Great Staff and Great Service My Husband and I attended a Jehovah's Witness Convention at the Soveriegn Center in Reading PA. We chose the Crown Plaza because of its location. The staff was extremely warm and friendly. They were very attentive to our needs, and accommodated us in any way they could. We had absolutely no problems. We would definitely stay there again. August 21, 2013
Rated 5.0 out of 5.0 by CAN NOT BE BEAT!!!! EXCELLENT! I have to tell you that this hotel gets an A+ in my book. From the Group Sales Person who made the arrangement (Sheila) to the MOD (Eric) to the front desk person (Denise)..........ONE WAS JUST AS GREAT AS THE OTHER! This hotel has it's act together and I would highly recommend this to my individual customers as well as groups. I could go on and on but I will tell you that I think these 3 individuals deserve a raise and the rest of the staff, food, accomodations, club etc. were on a scale of 1 - 10 (with 10 being the best) they were all 11's!!! Thank you for a wonderful experience! August 21, 2013
Rated 5.0 out of 5.0 by Beautiful hotel Had a great stay, appreciated the way our puppy was treated, she had fun too. August 21, 2013
Rated 5.0 out of 5.0 by Excellent Stay Every hotel should have a microwave and fridge in each room. This is a major issue with this hotel. We stayed at the hotel while attending a convention in the area. Last year, we were offered a complimentary full breakfast with our hotel stay. This year we received a continental breakfast that was okay but was not as nice as last year. Please bring the hot breakfast back. The Starbucks coffee was spot on, though. August 19, 2013
Rated 5.0 out of 5.0 by Fantastic Service I stay at the Crowne Plaza everytime I come to Reading. The atmosphere and service are fantastic. The Crowne Lounge is very comfortable and gives you a relaxing feeling; the service is outstanding. August 14, 2013
Rated 5.0 out of 5.0 by Great Job Crowne Staff! The Crowne Staff have made my frequent visits to Reading an enjoyable experience. They have truly gone out of their way to make me feel welcome and at home. I love this place! August 8, 2013
Rated 2.0 out of 5.0 by Great service but room not clean. Room was not clean and the con- breakfast was horrible. At one time the other breakfast was free now you are charging for it. Where as at other hotels are not. August 3, 2013
Rated 4.0 out of 5.0 by Annoying Atmosphere I was placed in 3 different rooms. The first room was near the loud "bar and dance room" and the outside stage area. I asked to move to a different room because I was on a business trip for 12 days and had to get up early each morning. The staff moved me to a different room where the AC would not get the room temp below 75degrees. I asked to move again. I was placed in another room where the rest of my stay was enjoyable. I had asked for a mini fridge for my room but one was never delivered so I just placed my drinks on the AC unit. Overall the staff was very accommodating. The atmosphere of the hotel was not pleasant due to the on going parties and subsequent noise from drunks and loud music. August 3, 2013
Rated 2.0 out of 5.0 by Nice room, horrible HORRIBLE service Upon arriving at the hotel we were happy because we felt we made a great choice in picking the Crown Plaza in Reading as we usually stay at Hampton Inn also in Reading. The property was nice, very well decorated, room was great. The bed was horrible and worn down. Obviously needed a new mattress. We were pleasantly surprised at the upkeep considering the age of the hotel. Once we checked in, it all went down hill from there. The front desk staff were rude at best. Not at all friendly upon check in nor when we called for service or went down in person for service. We had 5 people staying in our room (2 adults, 3 children) and needed more than 2 wash cloths. We were pressed for time so I went to the front desk in person to ask. The front desk lady was so extremely rude after I asked for 5 washcloths that if we did not have so many things to pack up we would have left immediately for a different hotel. When we received our wash cloths from housekeeping, she gave us 2. Gross that they expected us to wash 5 people with only 2 wash cloths. The rudeness continued throughout the stay and we decided that we would not pay for that kind of service in the future. We will not be returning to this hotel as there are many newer hotels with possibilities of nice and friendly staff elsewhere. August 2, 2013
Rated 5.0 out of 5.0 by Very nice hotel, great location This hotel was very accommodating and helpful while we stayed there during a convention. The location is great, near lots of restaurants, stores and a mall. The room was big and the bed was very comfy. The best part was the very cheerful and helpful staff. August 2, 2013
Rated 2.0 out of 5.0 by poor room If like a room that wasn't that clean, an air conditioner that looks awful and sounds worse, and a 1st floor sliding door that doesn't lock properly, then this is the place for you. Very disappointing. Ashame, because the staff and atmosphere in the hotel is very nice. I will shop other hotels next time. July 23, 2013
Rated 5.0 out of 5.0 by great service the housekeeping staff went above and beyond in order to make our family and the rest of our baseball teams experience a positive one. thanks July 15, 2013
Rated 5.0 out of 5.0 by Out of town guest for a wedding Couldn't have been happier with our accommodations. Beautiful decor and amazing staff. Everyone was so helpful and friendly. June 28, 2013
Rated 5.0 out of 5.0 by Very Warm and Loving Thank you so much for making our stay a comfortable one. The room was very clean and the staff was so attentive to our needs and very warm. I hope we are able to stay here next year for our convention(Jehovah Witness). We even got a chance to meet the owner of the hotel at the cook out and he was so pleasant to talk to. He even took the time to seat down and talk and joke with my family especially my son ( when it came to the officers and their dogs). We had a wonderful time all THUMBS UP!!!!!!!!!!. June 28, 2013
Rated 5.0 out of 5.0 by Great service as always Once more, I stayed in the Crowne Plaza in Wyomissing and everything has been as perfect as always. Although almost everything is perfect, I would like to remark the service that all the employees provide to the customers. Frontdesk people, chef Paul, Dave, Chris, housekeeping (specially Esmeralda) do their best in order to make your stay better. Crowne Plaza should be proud of having these people as employees, as they are making the hotel a great place to stay for everyone around the area. ER June 25, 2013
Rated 5.0 out of 5.0 by Best Service Staff was great and very helpful. They went out of their way to make your stay pleasant June 22, 2013
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