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Rated 4.4 out of 5 by 141 reviewers.
Rated 5.0 out of 5.0 by Excellent Service and Room! We loved our stay at the Crowne Plaza Hotel, Reading, PA. The staff at this hotel are excellent! They went above our expectations with their friendly attitude and attentive service. The service is exceptional. The rooms are comfortable and clean. The breakfast was delicious. September 2, 2014
Rated 4.0 out of 5.0 by A nice place It is a nice place to stay, Some rooms may need upgrade! September 2, 2014
Rated 5.0 out of 5.0 by Great service Wonderful staff and a great nights sleep. Great breakfast was provided. Highly recommend. September 2, 2014
Rated 5.0 out of 5.0 by Wedding weekend! The staff was so friendly at the front desk and very helpful. The dining room staff were very attentive and wonderful. The hotel was very clean and nicely decorated. Our room had everything we needed. My whole family enjoyed their stay. August 27, 2014
Rated 3.0 out of 5.0 by Beautiful lobby, shabby room Was very disappointed with my room -- felt shabby and old, not really clean. Not as new and "lovely" as the lobby would have led me to believe. Shower faucet was loose, and I couldn't get the diverter to fully engage. Room was noisy, had very poor sleep. I liked the shampoo and other toiletries, and the breakfast options were great. I would not recommend. August 26, 2014
Rated 5.0 out of 5.0 by 总体挺不错,噪音略大 总体很好。就是窗户靠公路一边的噪音略大。 浴室里面有女士用的化妆镜,女生肯定会喜欢。床上提供帮助睡眠的香包,我没有用,但有兴趣的可以试一试。 August 25, 2014
Rated 4.0 out of 5.0 by comfortable bed and room, but ambiance lacked pool, dining and outdoor area looked run down and uninviting even for an evening glass of wine. everything else was nice. August 22, 2014
Rated 4.0 out of 5.0 by Nice place Used the 5K promotion so it was a good value. Would stay again depending on the rate. August 22, 2014
Rated 5.0 out of 5.0 by Great Hotel to Stay in. I enjoyed my stay at the Crown Plaza, especllly the Dining Room/Restaurant. August 21, 2014
Rated 4.0 out of 5.0 by Great Staff Great stay, the staff are great people. Food in the Prime restaurant was good and reasonably priced. Bar tenders were great. Clean rooms and easy commute around town.The only problem I had was that the roof was being replaced and it was quite noisy during the day. August 20, 2014
Rated 5.0 out of 5.0 非常好 非常好,非常好,非常好,非常好,非常好,非常好,非常好,非常好,非常好,非常好,非常好,非常好,非常好,非常好,非常好,非常好,非常好,非常好,非常好。 August 20, 2014
Rated 4.0 out of 5.0 by Plenty of amneties. Comfortable bed and pillows. There was a horseshoe pit, volleyball court, outside grill and bar area, and inside bar with a restaraunt. I was pleased with the set up. The building decorations and interior design could use some updates. August 20, 2014
Rated 5.0 out of 5.0 by Excellent location. Beautiful property I was highly impressed by this hotel. The staff was excellent and extremely helpful (shout out to Tyler at the front desk for some great tips on area attractions). I particulalry enjoyed the breakfast in the Crowne Club in the tower. Definitely worth spending $20 more for a tower room. August 14, 2014
Rated 5.0 out of 5.0 by Customer service above and waaaay beyond! I just traveled for a fun filled weekend with a whole team of teen boys and corresponding families to a baseball tournament in Reading, Pa. Let me shorten this by simply saying that yes we came to have fun watching our boys play some good ball, but what actually happened was an awesome team bonding experience that occurred almost wholly as a direct result of the crowne plaza where we all chose to stay. From the very first inquiry I made to Sheila in sales to our final breakfast in which the staff practically tripped over themselves making sure we had every possible one of our needs met, we were treated fairly, consistently and with probably some of the best customer service skills I have ever experienced. The building itself is an older facility but it's us clean, neat,comfortable and loaded with a real homey feel. The pool and courtyard became our gathering place and it felt like we truly were at home. The boys played volleyball, swam and just hung out and bonded while the parents were all somewhat nearby having just as good a time getting to know each other too. I highly and sincerely recommend the crowne plaza in Reading Pa to groups,families or any travelers! August 13, 2014
Rated 5.0 out of 5.0 by Nice pool and friendly staff This hotel had clean rooms, friendly staff, and a very nice pool and outdoor lounge area. The price was a little steep (and the dinner menu fairly expensive), but all in all it was great for a quick get-away for me, my wife, and my 5-year-old daughter. We would definitely go back. August 13, 2014
Rated 5.0 out of 5.0 by Great hotel Great hotel with comfortable rooms and excellent front-desk personnel. The real treat is the breakfast. Full breakfast with eggs, bacon, sausage, cereal, fruit, yogurt and lots more. They even have an omelet chef. August 12, 2014
Rated 5.0 out of 5.0 by comfortable bed and great front desk service Front desk personnel was extremely helpful in locating a microwave for my room. Value was excellent for the price I paid for the stay. August 7, 2014
Rated 5.0 out of 5.0 by A GREAT EXPERIENCE My wife and I spent two nights at this hotel. This had to be one of the nicest places we've stayed at. From the minute we walked in the door, until the day we left,it was notrhing but plearsureable. The ammenities were fantastic. Great pool, gym,resteraunt,lounge and nightclub. Also a fantastic outdoor patio,with food and drinks. Every one that worked there were very courtious in every way. The rooms and bathrooms were very clean. The food was also great, as was the room service. I would highly recomend this hotel. We will defenitly be back again. For sure, I want to thank the Crowne Plaza for such a great time. August 5, 2014
Rated 5.0 out of 5.0 by General Manager The general manager and his wife are incredibly friendly and helpful. They truely added to the experience of staying at this hotel. August 1, 2014
Rated 5.0 out of 5.0 by Great Stay I stayed at this hotel for a business conference. The hotel employees were exceptionally helpful and friendly. The food was excellent. The rooms were comfortable and roomy. There were also many local destinations available to visit in the area. I thoroughly enjoyed my stay here and would return again without any hesitation. July 30, 2014
Rated 5.0 out of 5.0 by great service I the meals were very good and plenty of food was serviced The help was so nice and tried to help you in anyway that they could. Rooms were quiet and very well kept clean. The meeting rooms were set up kind of funny and could not hear the speaker very well, the air in the meeting rooms was a little warm for two of the meeting days, but by the last day it was very cool. Shopping was very close to this motel (Vanity Fair Outlets) Over all I would recomend this hotel. July 29, 2014
Rated 5.0 out of 5.0 by Top Notch Staff The staff went out of their way to do anything to make our stay more pleasant. All of them were very friendly and helpful. The main manager of the hotel was very visible checking to make sure everything was to our liking. The staff doing the serving at our meals were extremely efficient and friendly. Can't say enough about how much I was impressed by all of staff. July 28, 2014
Rated 3.0 out of 5.0 by Washrooms need help Overall experience was good. The plumbing seemed to be backing up and the towel rack above the toilet is not a good idea. The rack was loose and towels kept falling to the ground and on the toilet. The hair dryer also was not working. July 24, 2014
Rated 5.0 out of 5.0 by Awesome bed. Great night sleep Stayed her two nights on business. Room was Clean and bed was very comfortable. Price was good too. Would stay here again. Though coffee maker in room was broke and they never sent a new one up July 21, 2014
Rated 5.0 out of 5.0 by Great Place and good value I did get a room that faces the pool, light from pool can not be blocked because no shades o courtins, sound prom poll guests is loud July 18, 2014
Rated 4.0 out of 5.0 by Overall In general everything was great. There were a few things that were not so great. The first was that after we were directed to the Paris entrance and got in, there was a very funky smell that permeated that area and into the hallway. While the main entrance was very elegant, it felt like we were coming in through the service or basement entrance. The only other issue was that we were told when making our reservation that there would be a refrigerator in the room and there was none. That was a bit disappointing. Also, because of inadequate signage, we walked through a very humid pool area to get to the main lobby. July 17, 2014
Rated 5.0 out of 5.0 by Excellent Experience The Crowne Plaza in reading was wonderful! The staff was extremely helpful and courteous. I would recommend this location to anyone! July 14, 2014
Rated 2.0 out of 5.0 by Dirty I was here 3 days. The room was dirty. I told the desk, in 3 days they never cleaned it or offered me a move. Poor! July 14, 2014
Rated 4.0 out of 5.0 by Great Stay I was there for a business trip and I must say the hotel stay overall was great. July 9, 2014
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