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Rated 4.4 out of 5 by 103 reviewers.
Rated 5.0 out of 5.0 by Staff and food The Staff at the Crowne Point was extremely pleasant and helpful. Everyone was friendly. The Staff truly made us feel that they wanted us to have an enjoyable experience with them. It was a very relaxed and comfortable stay. We enjoyed the Crowne Point Tower Lounge on Thursday evening. The Hostess was wonderful. She was very nice and, again, really made us feel that she wanted us to enjoy our stay. Sorry we didn't get her name. We ate a full breakfast there both Saturday and Sunday morning. The food was plentiful and good. The wait Staff was busy but polite and attentive. Saturday evening was our Banquet and an excellent meal. It was served hot and promptly. Very nice evening! October 2, 2013
Rated 5.0 out of 5.0 by Well kept facility with competent and caring staff Living in Japan, I am accustom to high quality cutomer care, the quality of care that I received during my stay did not disappoint; it met or exceeded my expectations. September 28, 2013
Rated 5.0 out of 5.0 by Outside area We were in Reading for a baseball tournament and had a bunch of boys staying at hotel. The courtyard volleyball, horseshoes, gazebo, etc. was great. They were able to run around and parents didn't have any worries where they were. September 26, 2013
Rated 5.0 out of 5.0 by Great service This is the second year we stayed at this hotel for a tournament. Modern and clean facilities and the staff is very accommodating and helpful to the group and individuals!!! September 26, 2013
Rated 5.0 out of 5.0 by Awesome Customer Service I recently stayed in Reading and had an allergic reaction to something in the room. Once I informed the staff, I went to work. When I came back, I was informed they had washed the sheets with a different detergent, and changed all the soaps and shampoos in the bathroom. The reaction I had calmed down after this. The immediate response was most appreciated. September 24, 2013
Rated 5.0 out of 5.0 by comfortable experience Always a recognition of my platinum status added with kind words and sincere concern for my comfortable stay. September 23, 2013
Rated 5.0 out of 5.0 by Great Staff and Great Service My Husband and I attended a Jehovah's Witness Convention at the Soveriegn Center in Reading PA. We chose the Crown Plaza because of its location. The staff was extremely warm and friendly. They were very attentive to our needs, and accommodated us in any way they could. We had absolutely no problems. We would definitely stay there again. August 21, 2013
Rated 5.0 out of 5.0 by CAN NOT BE BEAT!!!! EXCELLENT! I have to tell you that this hotel gets an A+ in my book. From the Group Sales Person who made the arrangement (Sheila) to the MOD (Eric) to the front desk person (Denise)..........ONE WAS JUST AS GREAT AS THE OTHER! This hotel has it's act together and I would highly recommend this to my individual customers as well as groups. I could go on and on but I will tell you that I think these 3 individuals deserve a raise and the rest of the staff, food, accomodations, club etc. were on a scale of 1 - 10 (with 10 being the best) they were all 11's!!! Thank you for a wonderful experience! August 21, 2013
Rated 5.0 out of 5.0 by Beautiful hotel Had a great stay, appreciated the way our puppy was treated, she had fun too. August 21, 2013
Rated 5.0 out of 5.0 by Excellent Stay Every hotel should have a microwave and fridge in each room. This is a major issue with this hotel. We stayed at the hotel while attending a convention in the area. Last year, we were offered a complimentary full breakfast with our hotel stay. This year we received a continental breakfast that was okay but was not as nice as last year. Please bring the hot breakfast back. The Starbucks coffee was spot on, though. August 19, 2013
Rated 5.0 out of 5.0 by Fantastic Service I stay at the Crowne Plaza everytime I come to Reading. The atmosphere and service are fantastic. The Crowne Lounge is very comfortable and gives you a relaxing feeling; the service is outstanding. August 14, 2013
Rated 5.0 out of 5.0 by Great Job Crowne Staff! The Crowne Staff have made my frequent visits to Reading an enjoyable experience. They have truly gone out of their way to make me feel welcome and at home. I love this place! August 8, 2013
Rated 2.0 out of 5.0 by Great service but room not clean. Room was not clean and the con- breakfast was horrible. At one time the other breakfast was free now you are charging for it. Where as at other hotels are not. August 3, 2013
Rated 4.0 out of 5.0 by Annoying Atmosphere I was placed in 3 different rooms. The first room was near the loud "bar and dance room" and the outside stage area. I asked to move to a different room because I was on a business trip for 12 days and had to get up early each morning. The staff moved me to a different room where the AC would not get the room temp below 75degrees. I asked to move again. I was placed in another room where the rest of my stay was enjoyable. I had asked for a mini fridge for my room but one was never delivered so I just placed my drinks on the AC unit. Overall the staff was very accommodating. The atmosphere of the hotel was not pleasant due to the on going parties and subsequent noise from drunks and loud music. August 3, 2013
Rated 2.0 out of 5.0 by Nice room, horrible HORRIBLE service Upon arriving at the hotel we were happy because we felt we made a great choice in picking the Crown Plaza in Reading as we usually stay at Hampton Inn also in Reading. The property was nice, very well decorated, room was great. The bed was horrible and worn down. Obviously needed a new mattress. We were pleasantly surprised at the upkeep considering the age of the hotel. Once we checked in, it all went down hill from there. The front desk staff were rude at best. Not at all friendly upon check in nor when we called for service or went down in person for service. We had 5 people staying in our room (2 adults, 3 children) and needed more than 2 wash cloths. We were pressed for time so I went to the front desk in person to ask. The front desk lady was so extremely rude after I asked for 5 washcloths that if we did not have so many things to pack up we would have left immediately for a different hotel. When we received our wash cloths from housekeeping, she gave us 2. Gross that they expected us to wash 5 people with only 2 wash cloths. The rudeness continued throughout the stay and we decided that we would not pay for that kind of service in the future. We will not be returning to this hotel as there are many newer hotels with possibilities of nice and friendly staff elsewhere. August 2, 2013
Rated 5.0 out of 5.0 by Very nice hotel, great location This hotel was very accommodating and helpful while we stayed there during a convention. The location is great, near lots of restaurants, stores and a mall. The room was big and the bed was very comfy. The best part was the very cheerful and helpful staff. August 2, 2013
Rated 2.0 out of 5.0 by poor room If like a room that wasn't that clean, an air conditioner that looks awful and sounds worse, and a 1st floor sliding door that doesn't lock properly, then this is the place for you. Very disappointing. Ashame, because the staff and atmosphere in the hotel is very nice. I will shop other hotels next time. July 23, 2013
Rated 5.0 out of 5.0 by great service the housekeeping staff went above and beyond in order to make our family and the rest of our baseball teams experience a positive one. thanks July 15, 2013
Rated 5.0 out of 5.0 by Out of town guest for a wedding Couldn't have been happier with our accommodations. Beautiful decor and amazing staff. Everyone was so helpful and friendly. June 28, 2013
Rated 5.0 out of 5.0 by Very Warm and Loving Thank you so much for making our stay a comfortable one. The room was very clean and the staff was so attentive to our needs and very warm. I hope we are able to stay here next year for our convention(Jehovah Witness). We even got a chance to meet the owner of the hotel at the cook out and he was so pleasant to talk to. He even took the time to seat down and talk and joke with my family especially my son ( when it came to the officers and their dogs). We had a wonderful time all THUMBS UP!!!!!!!!!!. June 28, 2013
Rated 5.0 out of 5.0 by Great service as always Once more, I stayed in the Crowne Plaza in Wyomissing and everything has been as perfect as always. Although almost everything is perfect, I would like to remark the service that all the employees provide to the customers. Frontdesk people, chef Paul, Dave, Chris, housekeeping (specially Esmeralda) do their best in order to make your stay better. Crowne Plaza should be proud of having these people as employees, as they are making the hotel a great place to stay for everyone around the area. ER June 25, 2013
Rated 5.0 out of 5.0 by Best Service Staff was great and very helpful. They went out of their way to make your stay pleasant June 22, 2013
Rated 5.0 out of 5.0 by Best ever staff & service Traveling extensively for both business and pleasure I can say I have never found a property that treated all its guests with such wonderful service. From the moment I arrived, the staff was more than eager to offer assistance in any way that would make my stay more pleasant. No matter if you are in the restaurant, lounge or public area, the staff always greeted you with a hello and a smile wishing you a good day. The Crown Plaza Reading is the best! June 18, 2013
Rated 5.0 out of 5.0 by Best weekend ever! Totally great experience. Denise and Tracy at front desk were super friendly and accommodating to our needs. Rooms were as promised, comfortable and very clean. Love the scents in the hallways! Chef Tim, Laura, Lisa, Gammy, Eric, Vanessa, Dewey, Jessica, Heather and Rachid made my sons graduation party a huge success. Excellent food, excellent service. The patio and courtyard area are perfect. The comfortable feel of the patio seating to the thousands of lights on the trees when night came. The kids loved the pool, ping pong and the sand volleyball court. The restaurant with Franklin at night and Maria in the morning both stand out with superior service. Craig Poole the GM checked in with us each step of our weekend to insure our happiness. We couldn't have asked for a better weekend! June 17, 2013
Rated 5.0 out of 5.0 by Convenience and Comfort We always make a reservation for this location whenever we plan to attend the annual Jazz Festival.It is conveniently located to the sites for the satellite events and it seems to be a popular spot for the performing artists and attendees. The rooms were very clean and the beds were extremely comfortable. May 31, 2013
Rated 5.0 out of 5.0 by Staff was so helpful! I stayed at the Crowne Plaza for a wedding that was being held at a nearby venue. After a 3.5 hour car ride, I wanted to change and freshen-up before leaving for the wedding. I called ahead to ask about checking in early and the front desk staff said they would talk to housekeeping to see if my room could be ready. My room was ready within minutes of my arrival and I was able to look and feel great for my evening. My room was clean and comfortable, too. If I'm in the area again, I'll definitely stay at the Crowne Plaza. May 24, 2013
Rated 5.0 out of 5.0 by Awesome experience ! My daughter & I were in town for a soccer tournament and thoroughly enjoyed our stay at The Crowne Plaza. Front desk staff was exceptional, housekeeping on top of their game and Franklin at The Prime was entertaining and professional. Thanks, we will be back. May 24, 2013
Rated 3.0 out of 5.0 by A Tale of Two Hotels... The lobby is attractive, but the rooms are not. The lobby looks newly remodeled, but the bathrooms are not. The staff are friendly, but you will have to wait for them to notice you standing there waiting patiently while they have conversations with each other. The parking lot is fully of open spaces, but only on the inconvenient backside of the hotel. The hotel is easy to get to from the interstate, but finding the entrance is not. The pool and gym look nice, but you'll have deal with being in a fishbowl of sorts. They appear set up for spectator viewing. This may be the best hotel in this area of Wyomissing, but there's not a lot to choose from. If better options were available, this hotel would go belly up. May 14, 2013
Rated 4.0 out of 5.0 by Overall Good - A couple of improvements needed I spent the last two weeks at this property. Crowne Plaza Hotels are usually quite good and overall this is a good hotel. I've had a couple of issues with my room but the front desk staff is super and dealt with the issues effectively. I ate breakfast in the restaurant and the staff there is very friendly and attentive. A couple of improvements needed: Need to take better care of the fitness center -- good equipment is nice to have but only if it's well maintained and the two eliptical machines had maintenance issues. Also, I went to the fitness center early in the morning and sometimes there were no towels or maybe just one left. It needed some housekeeping attention. The breakfast overall is very well done. The first week I was at the hotel there were always fresh, large bagels in several varieties. These were later replaced by the cheapest plain white bread mini-bagels. I did comment on this to one of the chefs and he said the large bagels would be back but they hadn't returned. I'll be back at the hotel for the third week straight so I'm hoping the original bagels return. I'm a tea drinker and hot tea is available. The tea served at breakfast is cheap food grade service tea, however, there's a kiosk with Starbucks tea available. I would grab the good Starbucks tea from the kiosk and ask for a carafe of hot water so I had good tea to drink. It would be nice if this tea was served at breakfast. Overall the Crowne Plaza is a good hotel and I'm happy to stay there. I'd like to see a couple of areas improved to match the overall service level. May 12, 2013
Rated 5.0 out of 5.0 by Wish I could have stayed longer I stayed here briefly (10:30p to 7a) in order to visit our corporate office in Reading. Very nice room. Front desk staff was very, very nice. The pillows and bed were to die for!! Totally wish I could have extended my stay! Would definitely stay here again. April 22, 2013
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