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Rated 4.4 out of 5 by 263 reviewers.
Rated 3.0 out of 5.0 by Disappointing Night We expected more from an Executive Room with Riverview. Room was not very big-nowhere to sit if we had room service which was our intention. Riverview was not very good and extras for two people were one bottle of water and one bathrobe! August 21, 2014
Rated 5.0 out of 5.0 by brilliant hotel a hotel with no faults is hard to find but if you want one look no further than the crown plaza reading My wife and I always stay there when we come up to reading to visit our daughter and family and wouldn't stay anywhere else and always look forward to our next visit.We would highly recommend this hotel. August 20, 2014
Rated 5.0 out of 5.0 by Great service from Waiter! My sister and I arrived back to the hotel quite late but we received fantastic service from Rory he was working behind the bar and also serving bar meals. It was a busy night in the bar but Rory was extremely polite and helpful he has a lovely personality and is a real credit to your company !! The other guy who was serving behind the bar was not so polite and his customer service has a lot to be desired ! I did not get his name. But Rory was excellent!! A lovely hotel although the rooms were rather warm but I will stay there again so thank you!!! August 20, 2014
Rated 4.0 out of 5.0 by Bath for accessible room We booked an accessible room because of my husband's disability & were given a room with an over bath shower! What use was that. Also, I could not get the air conditioning to work. The room was cold so I turned it up to 20. It remained cold so I went to the front desk & asked for help. They sent a pleasant member of staff up. She said, "It doesn't appear to be working. The room is cold." She turned it up to 23 and said, "see how that goes". It made no difference. It was room 136. Otherwise a nice stay. August 19, 2014
Rated 5.0 out of 5.0 by Great staff, great atmosphere, great location. We have stayed at the Crowne Plaza on many occasions and it is always our first choice when visiting our daughter and family. The location overlooking the river is great. The staff are friendly, professional and efficient and they help to promote a relaxed atmosphere. We will no doubt be seeing you soon. August 18, 2014
Rated 5.0 out of 5.0 by Great Hotel in Good Location Only stayed for one night with my wife after a business meeting in Reading.. We were travelling to London by train the following day so wanted to stay close to the station. This hotel was ideally placed for this being only a five minute walk away. The hotel was clean and the staff friendly and helpful. The location was also great for a quite stroll along the Thames. Breakfast was great and the only small issue I had was that the air conditioning in the room didn't seem to get the room very cool, but even so the temperature was ok - I just like sleeping in a cold room! Would certainly stay here again if I can get a good rate. August 15, 2014
Rated 5.0 out of 5.0 by hard working and friendly staff A VERY SPECIAL THANK YOU FOR FARRUKH AND FAYE.They made our stay exceptional and very special with it being our silver anniversary after a slight blip all was sorted.All of your staff are hard working very friendly and you should be very proud to have the people you have working at your Hotel.Your bed and pillows was so comfortable A big tick.shame about not being able to have the suite or balcony room but it didn't spoil our break.Breakfast even though very busy and we needed to wait for a table the food was fresh, tasty and warm. Thank you again August 14, 2014
Rated 5.0 out of 5.0 by Very nice hotel to stay at An extremely efficient but friendly staff, a very nicely located hotel offering an excellent value for money. August 14, 2014
Rated 5.0 out of 5.0 by Great Hotel super service Would always stop here when in the area staff are great beds are comfortable August 14, 2014
Rated 5.0 out of 5.0 by Love this hotel and the staff Love this hotel and location, the staff from house keeping reception bar staff health suite mangers everyone of them looks after you and treats you so well the best staff team in this group ive come across, will be back soon for a room with a view, August 13, 2014
Rated 5.0 out of 5.0 by Excellent staff and reception The hotel provided all you would expect from a Crowne Plaza in terms of facilities, but the professionalism of the staff made the difference. The hotel benefits from its position on the banks of the river and splendid outlook. August 11, 2014
Rated 4.0 out of 5.0 by Slipping slightly This is a good hotel in a convenient location. The bedroom s are getting slightly tired but still very useable. It was a joy to have air conditioning in the room as it was so hot outside and the window appear not to open. Breakfast was OK except for the bacon which was very hard (think shoe leather) had probably been standing a while on the hotplate. August 10, 2014
Rated 5.0 out of 5.0 by Excellent loaction the best part of the hotel is its location- backyard opens to river Thames which gives access to long pathway by the river and amazing scenic beauty. easy walk to reading station. August 6, 2014
Rated 2.0 out of 5.0 by Worst Corwne Plaza I've ever stayed in Tired looking hotel, security of car park left me concerned as to whether my car would still be there when I left. Food menu - weird! Room Service - V V Poor quality food - how difficult is fish and chips exactly? Lighting in room - in adequate Mirrors - not well placed for hair make up Air Con - not sufficient to cope with heat Noisy - noise all night when windows open due to inadequate aircon. August 6, 2014
Rated 5.0 out of 5.0 by Lovely place to stay Nice room overlooking the river. Only issues were broken air con and dining room at breakfast was a mess and had to wait 10 minutes for plates. Reception staff were friendly and helpful. It wasn't very clear, as a loyalty member, what facilities were available and I didn't get a sleep aromatherapy kit which was mentioned int he survey ;o/ August 6, 2014
Rated 4.0 out of 5.0 by A good hotel On the whole a pleasant stay. 2 nights in club room. Expected a separate bath and shower (which I've found standard at other Crowne Plaza' at club level) but did not have one. No real issue though as I may just have been lucky at other properties. Are in both nights, good service and good menu choice. Club room a little limited on drink options during the day but the evening arrangements more than made up for it. Will stay again August 4, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service We arrived at the crowne plaza at 12:30 am and although check in wasnt until 2pm the staff were very helpful and considerate and gave us our room without an issue. On arrival to our room I found that it was very clean and tidy July 30, 2014
Rated 5.0 out of 5.0 by Helpful, Friendly Staff The hotel was great but the staff was better. The staff helped me to deal with a lost luggage issue during my last work trip to Reading. July 29, 2014
Rated 5.0 out of 5.0 by A wonderful Stay I would recommend this lovely Hotel. The atmosphere is calm, with beautiful furnishings, and an iincredible entrance and restaurant overlooking the river. The staff are extremely friendly and professional and the food served to perfection. The room was spotless and very comfortable. I will certainly being coming back. July 28, 2014
Rated 2.0 out of 5.0 by Given a disabled room We were given a disabled room and found this very inconvenient in terms of the bathroom July 20, 2014
Rated 4.0 out of 5.0 Good service We were attending a graduation which meant 'dressing up' in the morning but then had a long journey home staff were helpful in arranging facilities to change long after our room was vacated. The gentleman running breakfast was very attentive despite having a fool room of young rowers all eating and leaving at the same time. July 16, 2014
Rated 4.0 out of 5.0 by Comfortable hotel on the river Efficient comfortable stay where the location is excellent and breakfast by the river is very pleasant. The beds are high quality and the service is generally good. A couple of issues need attention: - reception staff and - restaurant food. July 12, 2014
Rated 4.0 out of 5.0 by Good Hotel but service was poor this time I stay at this hotel on a regular basis and the quality of rooms and standard of service is normally excellent. On this occasion the service was poor both at the check-in desk and also at the bar. The staff seemed both inexperienced and distracted, which was somewhat irritating. I have no complaints about the bedrooms or bathrooms - very good standard. Also, the bar and restaurant are very pleasant to eat in with lovely views of the river. Menu is a little limited. July 11, 2014
Rated 5.0 out of 5.0 by One of the best The hotel, staff and facilities at this wonderful hotel are second to none. Spending over 200 nights a year in IHG and other group hotels this is my and my wife's favourite hotel by far. July 11, 2014
Rated 5.0 out of 5.0 by Best stop in Reading The exceptional friendliness and helpfulness of staff at the CP in Reading make this a standout. The hotel is quiet, and well located for travel, and finding great eateries in the country or the city. And a relaxing walk along the Thames is a few steps away. July 7, 2014
Rated 4.0 out of 5.0 by Accomodation near Railway Station I was delighted with the location of my chosen hotel as it was a 10 minute walk to the station. It offered free parking and Wi-Fi which I believe every hotel catering for business travellers should offer as standard. The hotel staff were professional and welcoming. Delighted the quality of mattress, pillows, linen and towels plus an aromatherapy kit to aid restful sleep. It appeared to work! July 7, 2014
Rated 5.0 out of 5.0 by A Fine Hotel in a Prime Location The rear entrance for this hotel looks over the Thames at Caversham by the bridge. A clean modern hotel with an excellent staff July 5, 2014
Rated 4.0 out of 5.0 by Convenient location, friendly service Overall, this was a good hotel with friendly & efficient staff. It was a Saturday night so it would have been better to have a livelier bar area with music playing in the main atrium. There is a lovely patio area overlooking the river with picturesque views, however, this was abit of a neglected corner, with used crockery left on a table from earlier in the day. Maybe heaters, or candles in the evening would have improved the ambience. The room was comfortable, however the pillows were low quality and lumpy which made for uncomfortable sleep. On the plus side, the room was very clean and had all the amenities expected of a 4* hotel. For the price, breakfast should have been included, however there were lots of restaurants, pubs and cafés close by offering brunch. July 3, 2014
Rated 4.0 out of 5.0 by Great Jump-off Location for Touring Oxfordshire Everything is splendid about this hotel for a weekend. The indoor swimming pool is great for laps and the gym is superb compared to most hotels. Meals were excellent. You can walk right out the door and stroll for miles along the Thames, admiring the swans and sights. A 20-minute walk along the Thames brings you to the Reading rail station and easy access to many trains to the N, S, E or W. It is a quick ride to Oxford and many other towns in the region, since Reading is a rail hub. As Americans we wanted a quick access to rail links, and although farther from the rail station than a couple other hotels, its location on the Thames in a scenic area made up for the distance. We were surprised that they do not have a free on-call shuttle service, since the taxi on call is very expensive for a trip that is less than a mile. July 3, 2014
Rated 5.0 out of 5.0 by Crowne plaza Reading Good hotel. The noise outside the room is the only failing July 2, 2014
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