Rated 4.2 out of 5 by 158
Rated 5.0 out of 5.0 by Love to travel Excellent 3 day stay.
Very comfortable and convenient Hotel. Food and service was first class.
January 4, 2014
Rated 5.0 out of 5.0 by hastings alan Great value, great food and very attentive staff
This was a break organised by C.S.M.A. over New Year and, at the price, was fantastic value.
The hotel was attractive and the open plan nature of the public spaces worked well. The food was very good, well presented and served efficiently. The beef fillet on New Years Eve was an special delight, cooked beautifully, served hot and cut like butter. Breakfast was a buffet, but we were seated quickly and there was always plenty of food available, not always the case at other hotels.
The rooms were quiet and very comfortable.
All of the staff were attentive to our needs and anything we requested was always followed up.
In this respect and most others it rates as one of the best hotels we have stayed at.
Would certainly recommend the hotel to others.
January 4, 2014
Rated 5.0 out of 5.0 by Trainer1 excellent welcome and service in nice surroundings
Great hotel in beautiful surroundings close to the river. the booking procedure was spot on and the welcome and service was excellent. will go back four times a month for business.
January 4, 2014
Rated 1.0 out of 5.0 by ChrisSingapore Nice facade - poor detail
On first arrival this hotel looks the part. However once you get beyond the hotel foyer things deteriorate.
The corridor to my room was in poor condition with one segment of carpet actually stuck down with masking tape.
The room was OK but it was supposed to be an Executive room but it was actually virtually identical to what are sold as Standard rooms.
The evening dining experience was less than enchanting. The menu looked very much like a bar food menu and things got worse from there. Of the six of us in our party one main course was forgotten, one (chicken burger) was lukewarm at best, a chili tasted powdery (and seemed to be reheated) and some sweet potato fries were substituted (without consultation or comment) with ordinary fries.
OK the waiter was apologetic over all of this and we were 'treated' to some free deserts.
Breakfast was just plain annoying. We arrived but when we sat at the only seating which wasn't set out for just two people we were asked to move as this table was claimed by a group of 14. On a positive note there was a good variety of food but getting any attention from the serving staff was impossible.
We were given a discount at checkout but this does not make up for such a poor quality hotel operating under the guise of a four star. Had I rated it I would have been hard pressed to give it three stars.
January 1, 2014
Rated 5.0 out of 5.0 by mick0062 Great staff
The staff were really friendly and helpful, even though there was a function in the hotel we were looked after at all times.
December 11, 2013
Rated 5.0 out of 5.0 by Markiii Good location
What a lovely hotel right on the river only a short walk from the town.
The rooms are clean and well appointed , the staff polite and helpful.
Breakfast is good with plenty of choices.
We loved the Manhattan Christmas theme.
December 5, 2013
Rated 5.0 out of 5.0 by Jaap123 Excellent hotel
A warm welcome, lovely room, very clean with everything you needed. Good value. Couldn't fault the accommodation or staff. Thank you.
December 4, 2013
Rated 4.0 out of 5.0 by trading123 clean hotel avoid the restaurant
Arrived at hotel reception staff seemed disorganised and poor communicators. Advised no restaurant on the Friday /Saturday due to parties. Then found out this was only the Saturday , so we booked a meal for 4 people that evening. I can only say this was the worst food I have ever eaten the Manhattan burger which cost £17 was disgusting. I raised this with the manager that this was a 2 rosette restaurant and not what we expected , he advised that it was no longer that even though the hotel still advertised the fact on there TV in the room an adjustment to the bill was made. Breakfast was good and no major issues, rooms were large clean and comfortable. Advise hotel OK don't eat in the restaurant for dinner even the staff recommended the griffin of which I can say was excellent.
December 4, 2013
Rated 5.0 out of 5.0 by LJM57 Excellent Service
My husband and I stayed a total of 5 nights on our visit to Reading.The Crown Plaza is an excellent hotel to stay the service is excellent from the time you walk through the door all staff go over and above to make your stay better. Management also give you a welcome lovely rooms room service very fast rooms with river veiws are great.Also staff will assist with any future travels and hotel resevations.
November 29, 2013
Rated 5.0 out of 5.0 by PaulM60 60th Party and room stay
Excellent service by the staff and very helpful throughout our stay.
Organising the Party was first class by the staff and guests had a wonderful time, including excellent DJ and food.
November 28, 2013
Rated 5.0 out of 5.0 by Myanmar A most enjoyable return visit yet again
Our daughter and husband live in Reading and we have decided that the Crowne Plaza is the only place to stay when we visit. The location is lovely and our Club room overlooked the river. We also like the fact that there is a secure car park.
We had a meal in the restaurant with our family one evening and the quality of the food was excellent. As we had booked a Club room we took advantage of the buffet breakfast on offer and it was perfectly acceptable - would have liked a toaster, but the member of staff in attendance was more than happy to fetch us some toast from the dining room!
The room and bed were most comfortable, the air conditioning easily regulated and very quiet, and we had a most relaxing and enjoyable stay.
November 24, 2013
Rated 5.0 out of 5.0 by Southwellian A worthwhile visit
We found the hotel secure, extremely quiet and very comfortable for our needs.
Our visit , although short this time, will not I hope be our ;last.
November 23, 2013
Rated 5.0 out of 5.0 by harleyboy EXCELLENT HOTEL
Most enjoyable stay, all the staff were very polite and helpfull, the evening meal was spot on.Wished we could have stayed longer, we will definitely go back again.
November 20, 2013
Rated 5.0 out of 5.0 by JayGee53 Really Good Hotel
I have stayed at this Crowne Plaza hotel several times and have always enjoyed both the hotel, and the setting.
Set in Caversham, on the banks of the river you could be in the country, but step outside the hotel and there is a good selection of pubs and restaurants within walking distance.
The hotel also offers free secure car parking and is a short walk to the railway station for an easy rail journey to London.
Always enjoy staying here.
November 9, 2013
Rated 5.0 out of 5.0 by Fi55 Relaxing weekend
My wife and I booked for a relaxing weekend after staying previously, attending a wedding locally. We found our room comfortable. The service from the bar and the waiter/waitress service at dinner and breakfast extremely pleasant. The location by The Thames is superb, additionally my wife enjoyed the pool on Sunday morning.
November 7, 2013
Rated 4.0 out of 5.0 by Adlam Good location
The hotel is in a nice spot on the river , though some people might want a hotel closer to town center we walked back and forth a couple of time ( 20 mins) and a taxi fare is only £6 . Crowne plaza chain is very well presented with good size rooms , unfortunately we did not have time to use all the facility's only the bar ! Would recommend this hotel to anyone wishing to stay in reading
November 5, 2013
Rated 5.0 out of 5.0 by MartinHH Superb value and excellent service.
We only styed one night while we attended a function in town.
The room was excellent and a good size.
The whole experience was very pleasant..
November 5, 2013
Rated 5.0 out of 5.0 A great weekend break
The foyer in this hotel is stunning with views through the restaurant to the Thames. Modern clean rooms , excellent room service, welcoming helpful staff . Many thoughtful additions in the rooms from the dim second bedside light to the herbal sleep aids. We will certainly stay here again and can thoroughly recommend.
November 1, 2013
Rated 5.0 out of 5.0 by Jankev Birthday stay
Lovely room great service,was given free bottle of wine for birthday,was promised free breakfast but don't think this happened al the same breakfast was lovely ,wished we had stayed an extra night
October 31, 2013
Rated 5.0 out of 5.0 by ShassyB67 Quality finish and value for money
We had a fantastic weekend stay at the Crowne Plaza, Reading. The room more than met our expectations and I commend the hotel as they thought of everything. The 'have you forgotten something' card in the bathroom was very well conceived, the hidden away hair dryer and sunken wardrobe knobs showed great attention to detail. We would certainly recommend this chain of hotels and looking forward to another break before Xmas.
October 24, 2013
Rated 4.0 out of 5.0 by HonkyDon Why go to Reading?
It must be assumed that few people travel to Reading and stay overnight unless they have to.
A recent visit persuaded me that there may just be one reason to call on this particular area of the Thames Valley. The Crowne Plaza Hotel.
Conveniently close to the train station and with ample car parking space, my visit was a relaxing pleasure from the moment of check-in, when the efficient ladies on the reception desk made me feel truly welcome, through a late snack lunch, a comfortable and sound night's sleep and a delicious and fortifying breakfast the following morning.
I was also able to experience the excellent function facilities provided by the hotel. A wonderful evening party with first-rate buffet.
I must also mention the attractive location, right by the Thames with a private landing stage.
I was still smiling after I had paid the bill!
October 24, 2013
Rated 5.0 out of 5.0 by Kiwi12345 One of the best
I am a consultant and stay in loads of hotels and I can say without question that this is the best value hotel around. The staff are ALWAYS exceptional, rooms are good and they have all the right facilities.
Tonight it took me 15 seconds to check in.
October 21, 2013
Rated 1.0 out of 5.0 by monty101 very poor
We have a corporate rate and have 5 or 6 staff staying at the hotel every day.
I booked online because I could not get through to the telephone service. I expected to get the rate changed when I booked in.
They wouldn't change it. Is that service? I don't think so. I didn't push the point because....
October 20, 2013
Rated 3.0 out of 5.0 by shiv83 Disappointed. Not usual Crowne Plaza experience
Stayed in executive room which felt small.and cramp though balcony was amazing with good views. Was not greeted with anything in room though mentioned it was for 2 year anniversary. There was no sleep aid lavender box as we normally find with our crowne plaza bookings at other hotels. Also found the tv had somebody else's name on it. Called to let reception know and they informed me that tv services were not working hence couldn't change it. This was greatly disappointing as part of our relaxing stays is booking the 24 hour movie package and catching up on latest releases, which we could not do. We both work busy lifestyles and look forward to our weekends away. Unfortunately, the balcony that night was a problem. It seemed like the room next door had people over and were making noise till 4.30am. I called reception and complained 3 times but this still continued for hour after last call.
on the second day I mentioned to the reception that we didnt receive our lavender sleep aid and was told it will be taken to the room now. This didnt arrive even then. Had to mention it on leaving too. Was disappointed with the overall
October 17, 2013
Rated 5.0 out of 5.0 by UmRRuM Great hotel to stay in this area
Simply put, this was the best hotel in Reading area i've been to for now.
Clean, well equipped, friendly staff, parking area, all is just perfect.
Could be a bit closer to the city center, but on the other hand, I've enjoyed my morning coffee on the bank of the Thames :)
October 15, 2013
Rated 5.0 out of 5.0 by Southernbelle22 Perfect weekend stay
A warm welcome awaited us at the Crowne Plaza. We opted for this hotel based on its location, as my husband used to frequent the pub/hotel that stood here when he started work in the area many years ago. We mentioned this on booking, and found a fruit basket in our room, along with a lovely personalised welcome card. A very nice touch. Nothing to fault in this hotel - just wish we could have stayed longer!
October 11, 2013
Rated 4.0 out of 5.0 by Shazzy05 Short stay
Just a quick overnight whilst visiting friends. Great location in Reading, very comfortable room and good service checking in and out.
October 8, 2013
Rated 3.0 out of 5.0 by ayusuf Very good value for money but stuff needs improvement
I stayed many times in this hotel and my last stay was for 12 consecutive days in Sept/Oct 2013. I still see that the hotel offers very good value for money, the location is good with walking distance to station and city center. It offers very good health club I think best in Reading hotels I tried (Novotel / Hilton). But the problem is that you don't feel any thing special from the stuff especially people in the reception, they are not professional. They don't give you the feeling that you are welcome or that you have been staying there for a while so you are recognized, this kind of care I found in other hotels especially in Hilton but not in Crown Plaza and it's very important.
When chek in my plan was to stay for 3 weeks and possible extension and I am a Priority Club Gold member, I had my wife and 3 years kid with me so I asked for possible upgrade for the room, and the reply was yes you can upgrade but you need to pay extra money !! ofcourse I know that I can upgrade with extra money but I am asking for a free upgrade as part of the membership for a person staying for 3 weeks with possible extension, they said no it's not available and later I managed to get an upgrade to a family room from another person.
Also during checkout I asked for possibility of late check out after chaning plans from leavinga at 11 Oct and left at 4 Oct, so the girl siad you are leaving early ? I said yes I changed my plans and I am leaving today. She said then you may need to pay penalty for early check out !! I said no it's corporate rate and we don't pay this penalty, She said ah yes I think you are right but I will check, I said what about the late check out, she said I can give you till 1:00 pm , so what is the original date, she said 11:00 I said no I need more time she said maximum 2:00. I said ok but I thought in my mind why maximum 2:00 if the room was already booked for the whole day and till 11 Oct, why maximum would be 2:00, do they have people waiting outside for a room to be empty or what. I used to have late check out at 4:00 or 5:00 in other hotel brands.
Anyway, I really think that you need to consider a kind of training for your stuff and how to welcome guests and give them the impression that they are special and at home otherwise you will loose some of them who consider such things or got used to it.
However some other stuff at restaurant are good like the old lady and the asian lady, and there is a young man with a beard who is very welcoming.
Also the idea of the restaruant stuff starting preparing for lunch before the end of the breakfast time is not good at all at gives you the impression that you don't feel comfortable and that you are required to leave, every body around you working fast and busy with preparing the tables, not good at all.
The health club is very nice and the stuff there is nice as well, didn't see anything bad from them.
October 8, 2013
Rated 5.0 out of 5.0 by Sue04 Riverside Experience
My sister and I stayed for 3 nights. We lived in Reading some 30 years ago and wanted to visit places from our youth and meet old friends. The situation of the hotel was perfect for walks by the Thames. Our room had a balcony overlooking the river and we had access to the Club Lounge for nibbles and drinks. The staff were at all times courteous and friendly. we swam in the fitness centre which was restful and beautifully designed.
All in all a very good stay.
October 6, 2013
Rated 4.0 out of 5.0 by nurse27 Good location and high quality hotel
I chose this hotel as part of a discount deal recommended by the organisers of an event I attended nearby.
The hotel is in a very pleasant location near the river with access to a path and lots of local birds, geese,swans and ducks, which pleased my grandson in particular.
There was an issue with the main course at dinner in the evening but this was dealt with very quickly and to my satisfaction.
Two other issues were raised when I booked out the next day and again these were dealt with efficiently and politely by the duty manager.
My family and I were able to use the hotel swimming pool which was a lovely finish to a busy day.
Overall our experience was a very good one and we would certainly wish to stay at this hotel again.
October 2, 2013