Rated 4.2 out of 5 by 116
Rated 5.0 out of 5.0 by keith1965 great stay
briliant service from start to finish. staff were very helpful. the breakfast was very nice. checkout was fast and staff were very kind.
November 18, 2012
Rated 5.0 out of 5.0 by Netty Excellent Hotel and easy access to many attractions
We upgraded to an Executive Suite which was absolutely fabulous and well worth paying the extra. The balcony overlooking the Thames was beautiful - seeing the swans and Canadian geese was an extra delight. The room could not be faulted. We had our own coffee maker and a TV actually in the bath!!!
My only criticism of this hotel was that there was no room service and the executive club lacked quite a lot of extras which we have experienced in previous executive packages. For example - we had to wait for glasses, plates, wine - breakfast was very basic, no hot food. There could have been a toaster which would have helped. Also, there was a dance going on beneath us on the Sat evening. We were warned of this when we booked in but was not told it would go on until 1.00 p.m.!
This does sound rather critical but I can assure you we will stay at this hotel again, probably in the summer to take in the walks available and other nearby attractions. Lovely venue.
November 18, 2012
Rated 5.0 out of 5.0 by Bobontheroadalot Great Hotel
I have not visited this hotel for many years. It has been refurbished at sometime and the interior is very nice, posh actually. The service was excellent, being both efficient & friendly.
I am a Priority Club member, so I got a room upgrade, with a river view. As I booked this hotel on an advance purchase rate, I also got it at a very good price.
The car park was large, secure and free!
All round a very good hotel & and a very enjoyable stay.
November 17, 2012
Rated 5.0 out of 5.0 by Wire Good value accommodation with excellent customer service
We found the Friday night discounted B&B rate very good value. Breakfast was very good, so too the room. Staff at bthe reception desk were particularly helpful in assisting us with finding a venue in Reading and in other matters. There is a culture of good customer service in all elements of the hotel's provision - suggesting very effective mangement. The hotel is well located by the River and is in good decorative order throughout.
November 15, 2012
Rated 5.0 out of 5.0 by LuckyMe Great location,service & beauty treatments!
We received a nice welcome from reception which was a good start!The room was clean with high standard of quality furnishings-pleased to see good sized bath towels.Nice touch of bottle of water in fridge but as there were 2 of us sharing would have been nice to have had another!(Suppose I should have asked!)
Breakfast was very good-choice of juices,cereal and also a cooked option.Tea & coffee served to table so would have preferred coffee in a pot(as per the tea) rather than having to get waiter's attention for top ups.Restaurant was light and airy with tables not too close together.
All staff we encountered were friendly & helpful especially the spa manager Darren .The treatments we had (pedicure & mini facial) were superb!
Lovely location backing on to the river and only 15/20 mins brisk walk to shops.Lots of secure car parking Access via code)which was a bonus-also liked the fact the lifts could only be accessed with hotel room key card.
Great value for money plus priority points too-would definitely stay here again....
November 13, 2012
Rated 3.0 out of 5.0 by Masie Excellent Spa....
I stay at Crowne Plaza hotels at least 3 times a year. This is my first time at Reading & out of all the hotels that I have stayed at the service in the restaurant was poor. The first night was ok the waiter was nice, the second night we did not get served bread rolls and when we asked the waitress about this we were told that she would look into it. I am still waiting. The waitress dropped a dirty knife on our table & just left it. The starter came after 45 minutes. I had to ask about my pre ordered salad which arrived when I finished my meal. The mashed potatoes were salty, we had 2 orders of this. My lemon sole was very nice, which I had on both nights as the menu was the same. By the way it was my birthday.
The Revive Spa was excellent. I had a fantastic massage and the staff there were excellent. The changing facilities, gym, sauna, steam & pool were very well maintained.
On the first night we asked for a bath robe we chased this up in the morning and was then told to ask one of maids from housekeeping.
Breakfast on the second day - 20 minutes for vegetarian sausages then a further 10 minutes for heated beans which were barely warm upon arrival.
My worst experience so far in a Crowne Plaza hotel apart from the Revive Spa which I would rate as one of the best.
November 9, 2012
Rated 5.0 out of 5.0 by Charlie222 Weekend Stay
I used some points to have a couple of reward nights to attend a wedding up at Bix. We upgraded to an Executive room for a small fee which gave us a delightful room with a very large balcony over looking the river.
We made full use of the excellent pool and gym which has all the latest equipment and is a top order. We also used the room service which we found to be good value and excellent qulailty.
There is a handy executive lounge which does a very good buffet breakfast as well as a bar for later in the day all are inclueded so paying that little extra is well worth it.
We have stayed in many Crown plaza's across the world and have never been let down.
November 6, 2012
Rated 5.0 out of 5.0 by Dave1412 premier league hotel
Everything about this hotel is exellent. the food, room , bed, and all the staff. Value for money, location . had a problem with aircon being noisey, reception changed our room . Would recommend this hotel .
November 5, 2012
Rated 4.0 out of 5.0 by nickname123456789 Business Traveller Review
I have stayed at this hotel for at 3-4 nights a week for the last 6 weeks or so.
OK for a Crowne Plaza, rooms are clean and well decorated, plenty of space to work and spread out.
Probably the best room service menu I have seen for some time and the food is delivered hot however it is frequently difficult to get through to the room service number - this really, really needs sorting out and I have brought this to the hotels attention on more than one occasion.
Despite settling my bill in full on departure I have now TWICE had supplementary charges applied to my account and then charged to my credit card without explanation. This is totally unacceptable.
November 2, 2012
Rated 4.0 out of 5.0 by JS12 Friendly, helpful staff and a very comfortable room.
Very pleased with the hotel. Staff were welcoming and helpful. Room was really clean and well maintained, and bed the most comfortable I've had at a hotel. Slept really well. Nice touch to be considered a priority club member, free paper in the morning.
November 2, 2012
Rated 5.0 out of 5.0 by Gareth Great Customer Care
What can I say? The staff at the hotel were all superb and extremely helpful. Thank you so much for making our stay so special.
October 30, 2012
Rated 5.0 out of 5.0 by minifolk Great service from checking in to checking out
We had a wonderful time staying here. Felt like a valued customer and was treated as one. Fantastic service all round and a wonderful breakfast. Will certainly stay again.
October 20, 2012
Rated 5.0 out of 5.0 by Catchawave Restful stay
Great relaxed atmosphere for a weekend away. Pleasantly situated by the river Thames, ideal for a leisurely stroll after breakfast. Good leisure facilities. It was our third stay at this hotel with friendly staff, who are always keen to help you get the most from your stay. great value at the weekends. The hotel is 5 mins drive/15 mins walk to Reading Station with frequent trains into London, Paddington.
October 20, 2012
Rated 5.0 out of 5.0 by CycleCrew50 Fantastic stay at Crowne Plaza
We cycled from Oxford to Reading and stayed at the Crowne Plaza in the evening with friends. We were able to swim in the pool and that helped with all our aches and pains, amazing pool and steam room.
The staff were really helpful with parking our bikes overnight and keeping them safe.
Great location, near to bars and restaurants and really comfortable beds. Would definitely recommend this hotel to stay.
October 17, 2012
Rated 5.0 out of 5.0 by jantwin lovely rooms and very comfortable bed
we have stayed at Reading Crown Plaza a few times now. It is comfortable and we enjoy the perks of being Priority Club Members. The staff are welcoming and the rooms are lovely.
October 16, 2012
Rated 4.0 out of 5.0 by wmabo Poor Breakfast
I complained about the breakfast both days of my visit, these were the worst breakfasts I have had at this hotel.
October 14, 2012
Rated 5.0 out of 5.0 by Joannew187 3rd time at this hotel
We have stayed here 3 times and the hotel is lovely, right on the river front from which you can walk along to local shops. The rooms are clean and the hotel is welcoming. I will be visiting many more times.
October 12, 2012
Rated 5.0 out of 5.0 by Dave22 Lovely modern hotel on banks of River Thames
Beautiful views of swans on river from main areas. Excellent room service. Minor issue of room type solved to our complete satisfaction by charming young lady on reception. Full breakfast with extensive choice. Very good value when booked in advance. Will definitely stay here again.
October 12, 2012