Rated 4.2 out of 5 by 154
Rated 4.0 out of 5.0 by Cathy1960 Great View and location
We recently returned from a family vacation and stayed at the Crowne Plaza @ Redondo Beach. The hotel was located close to the activities that were planned, and had an awesome view of the marina. The rooms were clean, beds very comfortable and bathrooms adequate. There was one morning (the departure day) there was no hot water, even though we left @ 4:30 am. Hard to believe at that time of morning I had a cold shower. The room had enough space to move around in. Hotel staff was friendly, although we interrupted the maid service one day and needed to call the front desk to have them return to finish cleaning the room. Wish there was more coffee amenities ( needed more creamer for am coffee).
This hotel could definitely use a full service restaurant and bar. The breakfast buffet just doesn't cut it!
Recent room renovations were done very tastfully, and colors reflected the outdoors. Well done!
Valet personnel were outstanding and very friendly. Kudos guys!
A few suggestion: Hallways and lobby definitely need to be vacuumed frequently. We were there for 4 days and the carpets didn't look like they had seen a Hoover for quite a while. First impression not too positive. A couple bottles of water in the room would be an added touch.
January 5, 2013
Rated 4.0 out of 5.0 by Frank57 room television & bedrrom receptacles on top of the night stands
I enjoyed a great stay in a newly renovated room it was furnished and decorated very nicely.
I informed the front desk that the receptacle outlets located above the bed night stand weren't working and the TV picture wasn,'t clear and had no pay per view movies.
They informed me that the problems would be corrected, after 2 days I inquired at the front desk that the conditions still exist and was told they would be taken care of.
Upon check out I informed the front desk about the conditions thar\t weren't corrected and they are going to look into the challange
Best regards & happy, healthy holidays
December 19, 2012
Rated 1.0 out of 5.0 by App5 MY EXPERIENCE
The e-mail confirming my reservation was for 6 nights at a certain price. When i arrived and checked in an additional $700 was added to my credit limit and ;posted on my credit card for incidental charges. When I checked out after my six day stay I received a zero balance bill which was $600 less than the bill amount posted to my credit card. The additional amount from the confirmation amount was the parking fee. $600 still remains on my credit cards as for possible charges which reduced my credit limit. I had to asked the staff on two different days why my room was not cleaned by 3:00 p.m. In 40 years of traveling I have never had this experience at any hotel. I do not ever plan to stay at the Redondo Beach property in the future.
December 13, 2012
Rated 5.0 out of 5.0 by Sully1959 Great price, great location, and great view
The nenovation is doing wonders for the property. The new furniture, carpet, bed and sheets are terrific. My only complaint is that my television was below standard in regards to picture quality, and the pay per view movie access was not working. We were told that was due to the renovation that was not complete yet.
Another improvement suggestion: Add a bar to the hotel lobby. It is a nice open space, but it lacks energy.
December 11, 2012
Rated 4.0 out of 5.0 by Bootlegger Comfortable and relaxed
Staff was excellent. Always professional and greet you everyday. Nice location with a variety of restaurants.
December 7, 2012
Rated 1.0 out of 5.0 by Youngtae Very bad experience in Crownplaza Redondo
- Don't understand why no free parking (additional $23)
- Wifi was not working ; Asked to fix it in the night but the operator never came back even after saying that he will fix and let me know so I never be able to use Wifi
- Don't understand why there is additional fee for breakfast even with egg-fry
December 7, 2012
Rated 4.0 out of 5.0 by gina64 Remodeled rooms were nice.
Crowne Plaza is a beautiful hotel, although the only complaints that I could make is that during the construction period there are less amenities and noise problems. We were not aware when booking that this was going on.
November 26, 2012
Rated 4.0 out of 5.0 by Doglady Nice room and wonderful service.
Recently I attended a conference at the Crowne Plaza Redondo Beach and Marina. Upon arriving, I talked to a pleasant person at the front desk who checked me in quickly. I went up to my room and was greeted with a newly refurbished room.
The next two days I attended the conference and was quite impressed with the hotel staff. The conference room was very nice, the sound was good, lighting good, water and glasses on the table. Both days a continental breakfast was provided that left no one wanting. Lunch was served both days and each was extremely good. No boxed lunches! Everyone was impressed. And the dinner served Saturday night was delicious.
When I made a couple of inquiries to various staff members, each of them responded immediately and answered my questions with good information and smiles! They seemed to be genuinely happy to help. The staff members I encountered were superb.
I would highly recommend this hotel for your conference needs.
November 23, 2012
Rated 1.0 out of 5.0 by Judasdog 2nd time staying was not like the 1st
We stayed here a number of years ago and really enjoyed our experience. However, this time it was just the opposite. The front desk told us they were doing construction but thought they were on the other side of the building. Turns out they were right (I mean RIGHT) above us - we could hear them scraping up tile like they were in our room. Made the joys of getting ready for a wedding not very joyous. Luckily they didn't start until 10:00 the next morning. The room is very outdated which I believe is why the construction is going on so that is much needed. Also, parking is exuberant just to have our car parked in a ramp that is attached to the building. I realize this is a standard now with hotels, which I find ridulous all around but the last time we stayed it was much cheaper to park and for the price to go up by this much is ridulous. For just a bit more, we could have stayed with everyone else from the wedding at a hotel right on the pier. I like the benefits from being a priority club member but it certainly wasn't worth it this time around.
November 18, 2012
Rated 4.0 out of 5.0 by robbie128 Renovation in progress
I had a few problems related to the renovation that was in progress. Since they are working on issuing new key cards for the rooms, some door use the old card and some use the new card.
I was not originally given a key card for the pool and had to ask the front desk for the card. The card that was issued to me allowed access to the outdoor pool, but for some reason the card did not allow me to get back in. I to explore to find a way to get back into the hotel. This was frustrating because I was cold (it was getting dark) and all I had with me was my bad card and a swim suit.
The rooms were comfortable and the location was nice. It was very close to the beach.
November 15, 2012
Rated 2.0 out of 5.0 by GetitTogetherSpa Your Spa needs some "love"
I recently came down to Redondo Beach, CA for a conference. I rarely get to go to the Spa so I decided to add a few services at the Spa to make my time more enjoyable.
The staff were all friendly and the front desk area truly looks like someone cares. Then you walk past the front and you start to wonder if you are walking down a thrift mall hallway. The massage and waxing tables are cheap and not sturdy. The walls are poorly painted with wall paper or paint pulling off the wall.
The nail room was where I was most frustrated (and spent the most time).
The gentleman assisting me was the nail technician for my mani and pedi. The kicker was, the pedicure took place in a plastic sack in a wicker basket (are you kidding me?), the nail seat he was sitting on was broken and to top it off, I sat in a office chair against a wall in which my chair kept moving and slamming against the wall. He was kind and kept asking if I was comfortable. I wasn't. I kept looking around the room and wondering why they didn't care at all. No Spa chair, no newer nicer paint colors in the room, all older, uglier colors. You can tell they don't invest in this area of the salon. Additionally, the nail room houses their spray tanning booth, -- again, it all seemed a bit thrown together inappropriately placed.
I spent about 200.00 on services and although my nails and waxing were my best treatments the whole experience left a sour taste in my mouth.
With all the renovations the hotel is doing, I sincerely hope your Spa owner puts more effort and "love" into her establishment as yes your décor got me in the door but I don't plan on coming back unless you (Spa Owner) care more about investing in your facility.
Also- it's rather inappropriate to have a "room service table" covered by a sheet in your nail room that simply holds tacky plastic flowers. Also- that room gets direct light, it got really hot in there- please care about your clients and employee's a A/C unit or sun shades would have been nice.
After my visit, the manager had gone for the day, so I didn't bother to complain to the employees, but please- care more.
November 13, 2012
Rated 5.0 out of 5.0 by MCBRITT Customer Service was Amazing
Thank you Jessica for all your helpful dinner referrals and area advise. The newly remodeled rooms were very comfortable and our view of the marina and sunsets were beautiful. Oh, and our morning chef at Splash made the best omelets.
The only thing that would have been nice is to have an espesso bar with floavored coffees, there on the premises.
November 10, 2012
Rated 4.0 out of 5.0 by ElmoAndMary Clean and comfortable
Food served was good and drinks were cold! We would enjoy another stay here. Location,Location......
November 10, 2012
Rated 2.0 out of 5.0 by NotPleasedatAll A disappointing weekend!
This was to be a surprise birthday celebration weekend with my wife. Reservations for specific floor and view were made weeks in advance. Upon arrival, we were told that our room on the executive floor would not be available due to renovations. Wish we had been told in advance. We were moved to what was suppose to be an "equal" room on a lower floor. Finding the room was an adventure since we were not provided proper directions, not even where to find the elevator. The floor we were assigned to was also in great need of renovations (torn wallpaper, holes in walls). When we finally found our room we went out onto the balcony to take in the view. We found trash left by the previous occupant. We were told we would be provided with robes from the executive floor. They never arrived. This room also required two maintenance calls; a stuck safe, and a toilet with very low water pressure causing the plumbing pipes to vibrate for over 5 minutes. Need I say more?
November 9, 2012
Rated 1.0 out of 5.0 by FragranceFree Room odor sent me back home in the middle of the night.
I came out to attend a conference I have been looking forward to for some time now. When I made the reservation and again the day of my check-in I confirmed that no fragrance would be used in the room. My parents were helping me check-in. Despite running my air purifier, the room was completely uninhabitable and in the words of one parent, "smelled like a urinal cake". We suspect it was a fragrance used on the carpets. Even they were affected and they are nowhere near as sensitive as I am. One parent drove me back home as the other stayed the night, exhausted and desperate. It was very disappointing.
The staff was very nice and considerate and were doing what they could (or seemed to), but there is no getting around something that awful. I was assured it would not be a problem, but, clearly, something as simple as not using fragrance was impossible. It would have been nice to know this ahead of time.
We were offered another room that was newer, but the off-gassing from the new furniture was almost as bad and by that point I already was feeling very sick and my body was overwhelmed. It was at least as bad as being put in a smoking room which most people will tell you is not acceptable for a non-smoker and certainly not tolerable for a three-night stay.
November 6, 2012
Rated 2.0 out of 5.0 by Landweer Stay Somewhere Else!
I'm a Priority Club member, and I'm very unhappy with this hotel. I will NOT return. First of all, once you pay the slightly high rate(because of location I assume), you are then hit with a $23 per day parking fee. That should be included for hotel guests. Have not seen that anywhere before. Next, the on site dining was way too expensive to eat at. My wife and I went in for breakfast (not included) and found the cheapest (continental) was almost $20 per person. It's just juice, fruit and yogurt. Really? We went across the street to Ruby's and actually had all our breakfast and lunches there. Great food. Great people and great prices. We also had dinner twice at Joe's Crabshack around the corner. The last item to mention is the hotel was in the middle of remodeling, and there was always a lot of noise. Loud banging, scraping, hammering sounds. Would wake us up in the morning and go all day. There was a flyer letting us know this would be going on, but that was once we were checking in. We should have been notified as we were making the reservations so we could take that into account. Overall very unhappy with this stay. Loved the area and local people, fun and food, but this hotel will not see me again.
October 27, 2012
Rated 5.0 out of 5.0 by Brian88 Excellent Customer Service
I have always appreciated Crowne Plaza in Redondo Beach, CA, for excellent customer service and attention to detail. I have stayed there many times primarily for business and education functions, however the pleasure element is great given the hotel's location to numerous dining and entertainment attractions as well as the Redondo Beach Pier. The only reason I did not give "Excellent" ratings across the board is due to extensive renovations taking place. Be prepared for construction and remodeling noise and activity...or better yet call ahead and find out when they have completed all of the work there.
October 26, 2012
Rated 1.0 out of 5.0 by Stan2012 Tacky.
The whole place needed a makeover 5 years ago. Wall Paper is peeling off in the corridors.The bar and restuarant are reall y shoddy.This is a third class hotel at a first class price.
October 22, 2012
Rated 2.0 out of 5.0 by SteelerKP Our Stay
Our chain on the door was broken. The foot rest was ripped. The toilet was clogged, flushed slow. The shower drain was also slow. The bathroom wall paper was ripped from the wall. The air conditioner was hard to work.
But the calls to the workers was quick to show up. The bed was harder on one side than the other.
One little fancy pillow had a weird stain on it.
October 21, 2012
Rated 3.0 out of 5.0 by Mysza MM
During my last stay in the hotel I experience some difficulties.
- Water pressure in the shower was below normal.
- tub drain didn't work
I know hotel is under construction so I hope it was only temporary situation.
October 19, 2012
Rated 3.0 out of 5.0 by IDID Renovation taking place
Paid for a Club room in advance, Club lounge out of service & building work on same level as bedroom. Not the best experience. Voucher for breakfast & 1 drink did not compensate for this in my opinion.
Generally nice location & probably good choice after renovation.
October 16, 2012
Rated 4.0 out of 5.0 by Virginia25 Fantastic location.
I did ask for a quiet location - hi floor. Our room was near elevators so you could hear people coming and going. It is a hotel that was built awhile ago so the rooms are not very soundproof. They were remodeling many of the rooms above our floor which added quite a bit of noise to our 3 nite stay. The greeting at the hotel was wonderful and warm. People terrific. Pool and jacuzzi great. Thank you.
October 11, 2012
Rated 5.0 out of 5.0 by Minnesota412 excellent value and good service
We have stayed at this hotel several times in the past years, and we have never been disappointed. Again this year, we were received warmly by the staff. The servers at breakfast were especially helpful and friendly, and there were many healthy food choices at the breakfast buffet. The concierge went above and beyond in helping us with rental bikes and in answering our questions about the area. We appreciate that the rooms are quiet, and the bathrooms have the best night lights we've seen in any hotel. The only small suggestion I would have for improvement in the future is to add the weather channel to the cable channels available. Thank you.
October 11, 2012
Rated 2.0 out of 5.0 by Sparkywolf bad reception staff, incompetent.
Twice took my money from my credit card and did't without so much as a by-your-leave.
October 8, 2012
Rated 5.0 out of 5.0 by sjPHX Great Hotel
I visited Crown Plaza redondo beach using a travelzoo discount, and that made a big difference. The hotel is very nice, and feet from the beach. Everything was great about this location, including the salt water pool and hot tub, guest services, and proximity to Hermosa and Redondo beaches.
October 5, 2012
Rated 3.0 out of 5.0 by Platmem2 Great location
Fantastic location lobby is very nice convenient to have a small grocery store in the lobby. The pool is great with views of the whole area. I had a massage at the spa located by the pool which was one of the best I've ever had and reasonable price. Everything was great. The rooms are outdated but that is pretty much the norm when staying at a crowne plaza anywhere in the us.
September 30, 2012