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Rated 3.9 out of 5 by 238 reviewers.
Rated 2.0 out of 5.0 by Satisfactory room, terrible service The rooms were clean and the shower had decent pressure and hot water. These cursory requirements were the highlights of the hotel. Service was terrible. I am not a Priority Club member. Perhaps that's why my experience was so different from those that I read online when I was researching which hotel to choose in Richmond. Our room was not available when we went to check-in at 3:15. No apology, no suggestion of what to do in the interim beyond sit and wait, and no compensation. Staff seemed relieved when I suggested we use the pool until the room was ready. Pool was ok (they always look better in the pictures), though work was being done in the women's locker room and we had to use the men's room to change. After passing 45 minutes at the pool, we went back the front desk and they were able to find a room for us to check in. (There were many people awaiting a room.) Still no apologies for the wait. Hallway to room was soaking wet with no signs to alert people walking through hall. Later they put a fan in the hallway in an attempt to dry it out. We were in Richmond to experience the city. We booked this hotel because we thought that we would be in the midst of the action. However, I asked multiple times for suggestions of what to do and where to go in Richmond to no avail. After looking through a magazine in the room, I asked for directions to go to a restaurant and they just rattled off directions, taking no time for me to actually write them down. (I was informed that this restaurant was not within the shuttle distance. No suggestions of other kid friendly restaurants within the shuttle range.) The rushed, unperceptive, bare-minimum service by staff happened multiple times in multiple ways by various staff. In addition, I decided to pay the extra $5 for valet parking, thinking it would be easier. However, the two times we asked for the car, it took over 20 - 30 minutes to find the valet and then another 5 - 10 minutes for our car to come. I would suggest self-parking to anyone who has to stay at this hotel. They seem to be short-staffed so that the valet is constantly running around. Upon checking out, I had hoped to voice some of these concerns, but was never asked how my stay was or if I had a nice visit. Pretty sure they know that the hotel is a bust, and just didn't want another complaint. Rumor has it that Richmond is a great place to visit. Unfortunately the staff at this hotel did not seem to know where visiting guests might like to go. This hotel made for a bad hotel experience, as well as no desire to return to Richmond. Beyond a satisfactory room, a good hotel is notable for its high quality of friendly service. Unfortunately this hotel doesn't have it! July 20, 2014
Rated 5.0 out of 5.0 by Good business hotel to stay in Good overall hotel with an easy location to find. Bar manager very good and very friendly to all customers with lots of information about the area. July 18, 2014
Rated 4.0 out of 5.0 by felt very comfortable here. The staff at this hotel, make it a very good choice. they were very attentive and went out of their way to accommodate me. Nice view of St James river. Not too far from downtown restaurants. They do have a shuttle with a small radius, but all in all, it was a great experience. July 17, 2014
Rated 5.0 out of 5.0 by First-Class Stay Breakfast buffet and omelet chef are first-class. Wednesday reception is very nice - especially complimentary beverages, fruit tray, and dessert tray. Heated food is okay. Location is perfect for business in downtown Richmond. July 12, 2014
Rated 3.0 out of 5.0 by We expected more Our visit was both business and leisure. The room was clean and comfortable but it's in major need of a makeover. Especially the bathroom. We ordered dinner through room service. The service was pretty bad she forgot all the side sauces. It took her 20 minutes to bring back the sauces by that time the food was cold. So I was totally over it! July 10, 2014
Rated 4.0 out of 5.0 by Good value, close to all downtown attractions Enjoyable stay at the hotel. If you are an avid runner, make sure to take a run over the suspended pedestrian bridge to the island in the river where there are some great trails. July 7, 2014
Rated 5.0 out of 5.0 by Great price, convenient location Great value for the money - booked on line and got a better deal here than almost anywhere else - like the last time we stayed in Richmond, so this is now our "go to" hotel. July 7, 2014
Rated 5.0 out of 5.0 by Crowne Plaza As always, the staff was great, pleasant and efficient. I/we have never had any difficulty at this hotel that wasn't caused by other guests, and the staff was able to control them. I might recommend shortening the review, And allow people to save and exit when they think they are done. July 7, 2014
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