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Rated 4.0 out of 5 by 237 reviewers.
Rated 5.0 out of 5.0 by Good business hotel to stay in Good overall hotel with an easy location to find. Bar manager very good and very friendly to all customers with lots of information about the area. July 18, 2014
Rated 4.0 out of 5.0 by felt very comfortable here. The staff at this hotel, make it a very good choice. they were very attentive and went out of their way to accommodate me. Nice view of St James river. Not too far from downtown restaurants. They do have a shuttle with a small radius, but all in all, it was a great experience. July 17, 2014
Rated 5.0 out of 5.0 by First-Class Stay Breakfast buffet and omelet chef are first-class. Wednesday reception is very nice - especially complimentary beverages, fruit tray, and dessert tray. Heated food is okay. Location is perfect for business in downtown Richmond. July 12, 2014
Rated 3.0 out of 5.0 by We expected more Our visit was both business and leisure. The room was clean and comfortable but it's in major need of a makeover. Especially the bathroom. We ordered dinner through room service. The service was pretty bad she forgot all the side sauces. It took her 20 minutes to bring back the sauces by that time the food was cold. So I was totally over it! July 10, 2014
Rated 4.0 out of 5.0 by Good value, close to all downtown attractions Enjoyable stay at the hotel. If you are an avid runner, make sure to take a run over the suspended pedestrian bridge to the island in the river where there are some great trails. July 7, 2014
Rated 5.0 out of 5.0 by Great price, convenient location Great value for the money - booked on line and got a better deal here than almost anywhere else - like the last time we stayed in Richmond, so this is now our "go to" hotel. July 7, 2014
Rated 5.0 out of 5.0 by Crowne Plaza As always, the staff was great, pleasant and efficient. I/we have never had any difficulty at this hotel that wasn't caused by other guests, and the staff was able to control them. I might recommend shortening the review, And allow people to save and exit when they think they are done. July 7, 2014
Rated 4.0 out of 5.0 by Good potential to become an internationally rated Crowne Plaza. This property could use a visit from head office. There is so much potential to become an international level Crowne Plaza. There is no way to compare the Crowne Plaza Richmond to the Crowne Plaza Auckland but there should be some resemblance. The staff really seemed to try and please the guests. The Club facilities need some redecorating by a European or Asian designer/decorator. My room although very nice and met my expectations, did not have black out curtains that sufficiently allowed me to sleep beyond the early morning. This is my chief complaint. A good polish could make this hotel outstanding and could use a visit from head office. I will not be staying there again opting for the Holiday Inn Express in Richmond downtown. July 5, 2014
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