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Rated 3.9 out of 5 by 174 reviewers.
Rated 5.0 out of 5.0 by Bed linens need replacing We had the opportunity to say at this hotel last week. It was one of five Holiday Inn brand hotels that we stayed at last week. We are Platinum Ambassador members and sometimes stay at this brand 80 or so times in a year. We will even go out of our way to find this brand hotel so we are loyal customers. First of this is a great hotel in great location. The dining room is first rate and the staff are well trained and courteous. However, in the last year or so a problem has been occurring with more and more frequency that may make us reconsider our choice of hotel. On this particular trip the problem occurred 3 out of the 5 nights!! And it happened at this hotel, perhaps the worse that I have seen. The problem in a couple of words is this: the quality of the sheets. A number of years ago HI was selling their brand on "tripple sheets". And it was, and is, a great idea. The sheets were crisp and white. There is only one flaw. The sheets are wearing out and many need to be replaced!!! Many of the sheets are now thin and dingy. In this particular Crowne Plaza the top sheet was SOOO thin that when you held it out in front of you, you could see the features of a person on the other side! It was the worse sheet I had seen on a bed in any hotel. Or any where for that matter. The staff responded well and did bring us another sheet which was of high quality. I consider bedding, and in particular the sheets and pillow covers, to be particular important when I stay at a hotel. The fact that they look good is a bonus but there is a more important issue here. It is the sheeting which separates me from the others who have slept in this bed. (I don't believe that hotels launder the mattress covers and blankets every day!) I took this sheet to the desk to show the manger when we checked out. It was agreed that this was,without debate, a worn out sheet. However, I was not offered a reduction in the rate and when I requested it, was offered a $10.00 reduction. I think this, as my Mom would say, only added insult to injury! Thank you for letting me get this off my chest. But from my recent experience, and I must stress, this is recent experience, I would advise all HI guests, and guests of all hotels, to check the quality of the sheets before retiring for the night! Thank you again February 3, 2014
Rated 3.0 out of 5.0 by Heat in lodging room and meeting There was a heating malfunction in the conference center area. It really became unbearable and very uncomfortable. The staff made efforts to provide heating units and blowers at the break but due to the noise could not use these during the presentations. This was the situation from over 12 hours. The heat in the lodging rooms did not work well. The room was warm and the heat on but then it would stop and in the early morning hour the room temperature dropped to 69 degrees. You had to keep changing the temperature so the unit would operate. The unit itself was terribly loud which made sleep unlikely and then add that to the temperature of the room and it was uncomfortable. Also, the clerk at the desk failed to recognize me as Priority Club member. I thought the hotel was no longer doing that but later saw individuals checking in and receiving their gifts for being a club member January 31, 2014
Rated 5.0 out of 5.0 by GREAT LOCATION The staff is wonderful and extremely knowledgeable about the Richmond downtown area. The Van Driver was fantastic and was extremely courteous, kind and considerate to each of the guests and wanted to be sure that everyone had everything that they needed. This is a great location and customer service is their number one goal. January 30, 2014
Rated 5.0 out of 5.0 by Great Experience Had a great experience, the staff is warming and friendly and the location is great! Building is older than I care for and they were doing maintenance during my stay so if you aren't a fan of workman and hard hat stations, double check before the reservation. January 27, 2014
Rated 1.0 out of 5.0 by Club room, without the Club Most disappointing that our combined leisure/work weekend turned out to be free from Club services, though we booked specifically Club level to enjoy the benefits and make the work weekend slightly more bearable. The lounge is closed on weekends, so none of the services are available. We double-checked twice with reception as I have never seen this anywhere else, and the only answer we got was that the lounge is closed on weekends. No apologies, no alternatives, nothing. I was planning on raising this at check-out again, but in another first, reception didn't even ask if we enjoyed our stay. The only verbal exchange was a statement from reception "You are checking out". She grabbed our keys, and that was it. Clearly, there was no point in engaging with the hotel staff, who couldn't care less from arrival until departure. Most disappointing! January 26, 2014
Rated 5.0 out of 5.0 by Excellent Staff!!! My wife and I stay at the Crowne in Downtown Richmond every other month or so to just relax and keep our relationship strong. There is no other hotel in Richmond that we'd choose over the Crowne. And this is mostly because of the people who work there. One of our favorite things about Crowne is the restaurant staff. We've been coming here for 7 years now and the wait staff hasn't changed - no turnover! Dave manages the team well and he sets a fine example of friendly customer service. Henry makes the best omelets in town. He may seem a little shy, but he's really a very nice guy. Faye and Shannon always greet us with a smile and are quick to bring coffee and juice and anything else you like. And when we get the munchies at 9:00 at night, Anne Marie is usually the one to deliver our room service. She is always friendly and kind. We've never had a visit at the Crowne in Richmond that we didn't enjoy thoroughly. But in the end, it's the people there who make this hotel one of the best in Richmond. Good people providing great service. We can't wait to get back! January 25, 2014
Rated 4.0 out of 5.0 GREAT HOTEL HOTEL WAS PRETTY AMAZING, GREAT LOCATION IN DOWNTOWN ASWELL AS IT WAS CLOSE TO THE BELLE ISLAND RIVER WALK, STAFF WAS AWESOME AND POOL AND HOT TUB WAS A LIFE SAVER AT THE END OF THE DAYS. THE ONLY COMPLAIN I HAVE IS MY ROOM HAD THE INTERNAL DOOR INSIDE THAT LINKED 2 ROOMS TOGETHER AND I HATE THAT BECAUSE YOU CAN HERE EVERYTHING IN THE OTHER ROOM, ALSO THE AC WAS NOT THAT COLD. OTHER THAN THAT THE ROOM AND HOTEL WAS AMAZING January 20, 2014
Rated 4.0 out of 5.0 by great stay! We stayed there for a wedding for one night at the wedding party rate and it was great! Make sure you checkout by 11am. Overall, clean rooms, bathroom and beds were well kept. All we did there was shower and sleep. Would stay there again. January 15, 2014
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