Rated 3.9 out of 5 by 174
Rated 5.0 out of 5.0 by prefergoodsheets Bed linens need replacing
We had the opportunity to say at this hotel last week. It was one of five Holiday Inn brand hotels that we stayed at last week. We are Platinum Ambassador members and sometimes stay at this brand 80 or so times in a year. We will even go out of our way to find this brand hotel so we are loyal customers.
First of this is a great hotel in great location. The dining room is first rate and the staff are well trained and courteous.
However, in the last year or so a problem has been occurring with more and more frequency that may make us reconsider our choice of hotel. On this particular trip the problem occurred 3 out of the 5 nights!! And it happened at this hotel, perhaps the worse that I have seen.
The problem in a couple of words is this: the quality of the sheets. A number of years ago HI was selling their brand on "tripple sheets". And it was, and is, a great idea. The sheets were crisp and white. There is only one flaw. The sheets are wearing out and many need to be replaced!!! Many of the sheets are now thin and dingy.
In this particular Crowne Plaza the top sheet was SOOO thin that when you held it out in front of you, you could see the features of a person on the other side! It was the worse sheet I had seen on a bed in any hotel. Or any where for that matter. The staff responded well and did bring us another sheet which was of high quality.
I consider bedding, and in particular the sheets and pillow covers, to be particular important when I stay at a hotel. The fact that they look good is a bonus but there is a more important issue here. It is the sheeting which separates me from the others who have slept in this bed. (I don't believe that hotels launder the mattress covers and blankets every day!)
I took this sheet to the desk to show the manger when we checked out. It was agreed that this was,without debate, a worn out sheet.
However, I was not offered a reduction in the rate and when I requested it, was offered a $10.00 reduction. I think this, as my Mom would say, only added insult to injury!
Thank you for letting me get this off my chest. But from my recent experience, and I must stress, this is recent experience, I would advise all HI guests, and guests of all hotels, to check the quality of the sheets before retiring for the night!
Thank you again
February 3, 2014
Rated 3.0 out of 5.0 by Working staff Heat in lodging room and meeting
There was a heating malfunction in the conference center area. It really became unbearable and very uncomfortable. The staff made efforts to provide heating units and blowers at the break but due to the noise could not use these during the presentations. This was the situation from over 12 hours.
The heat in the lodging rooms did not work well. The room was warm and the heat on but then it would stop and in the early morning hour the room temperature dropped to 69 degrees. You had to keep changing the temperature so the unit would operate. The unit itself was terribly loud which made sleep unlikely and then add that to the temperature of the room and it was uncomfortable.
Also, the clerk at the desk failed to recognize me as Priority Club member. I thought the hotel was no longer doing that but later saw individuals checking in and receiving their gifts for being a club member
January 31, 2014
Rated 5.0 out of 5.0 by Usher100 GREAT LOCATION
The staff is wonderful and extremely knowledgeable about the Richmond downtown area.
The Van Driver was fantastic and was extremely courteous, kind and considerate to each of the guests and wanted to be sure that everyone had everything that they needed.
This is a great location and customer service is their number one goal.
January 30, 2014