Crowne Plaza Richmond Downtown

Hotel Front Desk: 1-804-7880900

Hotel Fax: 1-804-7880791

Hotel Email:

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Richmond International Airport (RIC)

- Distance from hotel: 9.8 MI/ 15.77 KM South West l

- Interstate 64 West to Interstate 95 South/5th St. Exit. Follow 5th St. to E. Franklin St. Turn Left on Franklin then Right on 6th St. Turn Left on Canal Street.

Washington Dulles International Airport (WAS)

- Distance from hotel: 121 MI/ 194.73 KM South l

- I-95 South to Richmond, VA to Canal Street Exit.

Baltimore Washington International (BWI)

- Distance from hotel: 139 MI/ 223.7 KM South l

- 95 South to Richmond, VA to Canal Street Exit

Amtrak Main Street Station

- Distance from hotel: 1 MI/ 1.61 KM West

- From the Amtrak Main Street Station, Follow Main Street East to 6the Street. Turn Left onto 5th Street and follow until it dead ends at the Crowne Plaza Richmond Downtown .

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- Car Parking Available

- Self-Parking Fee: 12.00 USD

- Valet Parking Available

- Valet Parking Fee: 17.00 USD

- The Crowne Plaza Richmond Downtown offers self-parking in an attached parking garage with elevator access directly into the building. Hotel also offers Valet parking. Both self and valet parking have fees associated that includes in and out privileges

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Hotel Highlights

Our location is ideal for business and leisure guests visiting Richmond, VA. Our hotel is blocks from the Richmond Convention Ctr., the Coliseum and financial district.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 243 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Worst IHG Hotel Experience


July 25, 2014


This hotel offered the worst experience I have ever received at an IHG property. Starting with the arrival to a hotel with a nice little driveway in front, allowing you to pull in, walk into the lobby and check-in before either valet parking or self least six cars parked in the driveway there was nowhere to park. Had to park down the block on the street. Ok, so I thought maybe these were all guests registering, until I stepped into the lobby and found only 2 guests checking in and 1 guest waiting to check in...6 cars...3 do the math.

The front desk staff took FOREVER checking in each guest. While standing 2nd in line the lobby continued to line with guests, and the 2 clerks at the front desk didn't seem to care about everyone having to wait. Finally got to the desk after nearly 15-20 minutes and was not welcomed as an IHG member. Got my room key and was off to my room. Turned on the TV and every time I pressed a button on the remote it did the command't matter. Frustrated I went back to the lobby rather than simply call and wait for maintenance.

After another lengthy wait on the desk staff, I was moved to the room next door. No apologies, no considerations. Back up 9 floors to room number two. Keys (plural) do not work, can't access the room...back down 9 floors to the incompetent clerks in the lobby.

After another wait...moved to yet another room on the 9th floor. Again, no apology, no considerations. No free cup of coffee, no discount to the overpriced breakfast (both of which were offered to another guest in front of me during initial check in). Finally back up to the 9th floor to room number three. Walk in to a 78 degree room, frustrated, but I check the air and it's on and blowing cool air so I hope for the best. Next I open the mini fridge to put in my drinks and the fridge is full of last guests left over this point I debate checking out of this dump all together.

After a couple minutes, I realize I'm too tired to go find another hotel and way too frustrated to go back down 9 floors to the lobby and interact yet again with the inept clerks. So I stay.

Off to the IHG hospitality in the bar. The only bright spot in this miserable experience was the offer of a free beer. The rest of the hospitality, much like the rest of the hotel, was a joke. Stale cheese and over cooked finger food, and what kind of restaurant doesn't know to core a pineapple before serving it?

Frustrated to no end, I decide to leave the hotel for a bit and go get dinner. Return to my room and go to sleep, the temperature finally down to a respectable 70 degrees...however, I awake to the room back up to 76 degrees. Off to check out of this miserable hotel and desk clerk number three. Still no apology no considerations, even had to pay for a cup of luke warm stale coffee.

Generally speaking I usually always have good experiences with IHG hotels. This hotel in particular has made me rethink using any IHG hotel in the future.

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July 24, 2014

Pretty nice hotel. Parking was convenient. Nice discount for large block of rooms.

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Not what we expected


July 23, 2014


The check-in process was rather slow. The room was clean and nice with one exception....the mattress was lousy. Not a good night sleep, which wasn't helped any by the noisy neighbors who were loud in both their room and hallway until almost 1:00 AM. Had to call the front desk twice!

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Unprofessional Management staff


July 22, 2014

Housekeeping is very nice and pleasant to see daily, however the management staff can learn a thing or two from them about customer service. The front desk staff wanted to argue about a complaint I had on a oversight.

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