Crowne Plaza Richmond Downtown

Hotel Front Desk: 1-804-7880900

Hotel Fax: 1-804-7880791

Hotel Email: sales@smi-hotelgroup.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Richmond International Airport (RIC)

- Distance from hotel: 9.8 MI/ 15.77 KM South West l

- Interstate 64 West to Interstate 95 South/5th St. Exit. Follow 5th St. to E. Franklin St. Turn Left on Franklin then Right on 6th St. Turn Left on Canal Street.

Washington Dulles International Airport (WAS)

- Distance from hotel: 121 MI/ 194.73 KM South l

- I-95 South to Richmond, VA to Canal Street Exit.

Baltimore Washington International (BWI)

- Distance from hotel: 139 MI/ 223.7 KM South l

- 95 South to Richmond, VA to Canal Street Exit

Train
Amtrak Main Street Station

- Distance from hotel: 1 MI/ 1.61 KM West

- From the Amtrak Main Street Station, Follow Main Street East to 6the Street. Turn Left onto 5th Street and follow until it dead ends at the Crowne Plaza Richmond Downtown .

Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 12.00 USD

- Valet Parking Available

- Valet Parking Fee: 17.00 USD

- The Crowne Plaza Richmond Downtown offers self-parking in an attached parking garage with elevator access directly into the building. Hotel also offers Valet parking. Both self and valet parking have fees associated that includes in and out privileges

Print Hotel Fact Sheet

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Hotel Highlights

Other Richmond, VA hotels cannot match our friendly service and upscale amenities, especially the Crowne Plaza Sleep Advantage® program. We feature a fitness center and an indoor pool/sauna, and the Great Room and Pavilion Cafe offer two delicious dining options.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.0

based on 268 reviews
79%
Recommend This Property
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Ratings Breakdown

268reviews

  • 5 Stars
    126
  • 4 Stars
    69
  • 3 Stars
    32
  • 2 Stars
    20
  • 1 Stars
    21

Comfortable, clean and functional room

By

August 25, 2014

club

During my stay I was greeted with a pleasant and fresh fragrance upon returning to my room each evening. Made relaxing after hectic days even easier. Housekeeping outdid themselves!

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Mixed bag.

By

August 25, 2014

club

I hesitated to make a reservation at this hotel again because when I stayed years before I found the rooms too tight for sharing. This time I was not going to share and I also wanted more space. The telephone agent directed me to a room pictured on the website that looked really nice but was a bit more expensive than a standard room. The photo was very nice, with large windows situated at the pointed end of the hotel.
When I check in I was disappointed to hear that the room I was getting was not the one pictured on the website with the rate I was paying. Apparently that queen suite with the extra space, hard flooring, large wall of windows and love seat was one a person essentially had to give up their first born to acquire, but was still pictured with the rate i was paying. No explanation. No suggestion of upgrading further. I assumed they were all booked so I did not get a quote on the price. "Expensive" was all the info I got.
I should have pressed about why the picture is of the wrong room but after a long day of travel I just wanted to get to my room and then go find friends before it got too late.
I do want to note that the desk agent (Karen) had the small cube refrigerator I found in the cabinet designed for the 3 feet tall kind replaced with the larger one within the hour of when I called to let them know the smaller one would not do. I appreciated that.
Today I found out one of my colleagues, who arrived after I did, got one of those rooms I was expecting... quite by surprise...for no extra money. I am no longer impressed.
The room I got was a regular room with one of the beds removed and a love seat put in, so the written description still fits. but there was no appreciable extra space, which was what I was after for a 9 night stay. In fact, there seemed to be less useful space as the cabinet that holds the refrigerator and microwave was inside the closet. That meant half the closet space was eliminated so my suitcases had to be shoved into a corner for the duration. Good thing I was not sharing the room with anyone... this time.
On my first day i was trying to vacate the room for a while just as housekeeping wanted to get in to clean the room. As I left, I noted she had moved to the next room as I was gathering belongings to leave so I locked up and left. A few hours later I came back to my room and found it had been left propped open by the security latch and no housekeeping cart or person was in sight. Irate, I complained. When I complained I was told housekeeping thought I was IN the room. I am a woman who is over 6 feet tall and generally hard to miss. Outrageous. At least it appeared nothing had been disturbed or taken. I let the desk staff know no longer required housekeeping service for my stay when I passed by the desk the next day and found the agent who checked me in. I just reused towels that I brought back from the pool with me and managed the space myself.
This room was not worth more than the same room with two double beds. I suppose I should have come to that conclusion immediately before unpacking but unfortunately I did not. or I might have asked to be moved to a standard room and save the extra money. In fact, I should have complained about that before leaving, because between that and the housekeeping leaving my room open, I believe most good hotels would be trying to make it up to me somehow.
In addition, they could really do with remodeling on at least some of the floors, to join two room to make a suite with a separate living and sleeping area or, better yet, two sleeping areas, a sitting area in between, and a small kitchenette like we saw in a hospitality suite. I would like to stay again, with a room mate and kitchenette, if there was more space. As it is, I think I will choose another hotel next time I come for the same event.

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Good Value for Money

By

August 22, 2014

Stayed for a conference. The rooms were comfortable and clean and restaurant provided a well peppered selection for breakfast and lunch. A good choice for a business trip!

Posted byHotelStaff
August 25, 2014
Thank you for taking the time to provide feedback after your conference. We are looking forward to your return soon.
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My stay week-ending 08/15/2014

By

August 19, 2014

platinumelite

I had a great experience during my last week stay. I checked in on 08/10 and checked out on 08/14. Room was very clean, bed, blanket and pillow were so great.

Great place to stay.

Posted byHotelStaff
August 23, 2014
Hello Markst, thank you for taking the time to provide your feedback. We are thankful for your business. We hope you return soon for another Great Stay!!
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