Crowne Plaza Richmond Downtown

Hotel Front Desk: 1-804-7880900

Hotel Fax: 1-804-7880791

Hotel Email: sales@smi-hotelgroup.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Richmond International Airport (RIC)

- Distance from hotel: 9.8 MI/ 15.77 KM South West l

- Interstate 64 West to Interstate 95 South/5th St. Exit. Follow 5th St. to E. Franklin St. Turn Left on Franklin then Right on 6th St. Turn Left on Canal Street.

Washington Dulles International Airport (WAS)

- Distance from hotel: 121 MI/ 194.73 KM South l

- I-95 South to Richmond, VA to Canal Street Exit.

Baltimore Washington International (BWI)

- Distance from hotel: 139 MI/ 223.7 KM South l

- 95 South to Richmond, VA to Canal Street Exit

Train
Amtrak Main Street Station

- Distance from hotel: 1 MI/ 1.61 KM West

- From the Amtrak Main Street Station, Follow Main Street East to 6the Street. Turn Left onto 5th Street and follow until it dead ends at the Crowne Plaza Richmond Downtown .

Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 12.00 USD

- Valet Parking Available

- Valet Parking Fee: 17.00 USD

- The Crowne Plaza Richmond Downtown offers self-parking in an attached parking garage with elevator access directly into the building. Hotel also offers Valet parking. Both self and valet parking have fees associated that includes in and out privileges

Print Hotel Fact Sheet

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Hotel Highlights

Other Richmond, VA hotels cannot match our friendly service and upscale amenities, especially the Crowne Plaza Sleep Advantage® program. We feature a fitness center and an indoor pool/sauna, and the Great Room and Pavilion Cafe offer two delicious dining options.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.0

based on 309 reviews
80%
Recommend This Property
Read All Reviews

Ratings Breakdown

309reviews

  • 5 Stars
    156
  • 4 Stars
    74
  • 3 Stars
    35
  • 2 Stars
    22
  • 1 Stars
    22

Customer Service really personal and top notch!

By

16 October 2014

Not only did the front desk accommodate our early check in during a sold out night, but they gave us a beautiful view!

The best part of the hotel was that we were running late for a shuttle that was picking us up at another hotel and when we were in the elevator, the bell man/shuttle driver, could tell we were frantically in a rush. He asked if we needed assistance and when we replied with help hailing a cab, he said he would call the driver to shuttle us to the other hotel. The shuttle driver was very polite and was really funny. He got is to our shuttle in time to make it to the wedding which was 25 minutes outside of the city. This also saved us a lot of money in cabs should we have missed the shuttle!

The room was very clean and the hotel was great. Thank you!

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great priority suite, great service

By

16 October 2014

club

impressive lobby in the midst of downtown, friendly

Posted byHotelStaff
19 October 2014
Hello tkazi24, we you for choosing the Crowne Plaza Richmnond. We hope you will be returning soon to our Friendly environment!
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Crowne plaza Richmond could use more hotel training for big events

By

16 October 2014

Unfortunately, there wasn't enough staff available for check in. Granted it was a busy weekend with multiple events being held at the hotel (Amway Convention and VUU homecoming). Rooms were not ready at 2:30pm and there were times when there were only 3-5 front desk staff available for check in. Guests had to stand in a line to check in and the staff were not efficient. Perhaps the check in tool Crowne Plaza uses is outdated or the computers were slow but in any case they just could not handle the number of people checking in. The hotel manager never appeared on Friday during the busiest time of the day to give guidance or to assist staff when there were problems. The front entrance was not monitored as people were blocking the entrance with their vehicles. It was bottled neck and no one was able to get in or out. The valet staff were not able to handle the traffic. The only thing that worked effieciently was the breakfast set up. The hotel could stand more training for when the hotel is booked or filled to capacity. Maybe introduce kiosk check-ins to alleviate or control the check-in process for special events when the number of guests exceeds the average daily guest check-in.

Posted byHotelStaff
19 October 2014
Dear LadyMary57, I sincerely appreciate you taking the time and effort to provide your feedback and suggestions. I apologize for the congestive and extremely busy environment from the weekend. We are reviewing operational schedules and movement to better serve our guest. Again thank you for your feedback as we work hard to improve our product and services.
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Our stay

By

15 October 2014

club

Stayed 2 nights best sleep I ever had. Bed and pillows were amazing. Staff was very professional and very nice. Had a wonderful experience. I would stay there again for sure.

Posted byHotelStaff
19 October 2014
Hello Mypits, thank you for your wonderful feedback. We hope you return soon for another Best Nights Sleep Ever!
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