Rated 3.9 out of 5 by 58
Rated 3.0 out of 5.0 by TheMexican The manager here got things all messed up
I booked the room online using the the primary website, as opposed to through some discount web site. The deal I used was supposed to be prepaid for the first night on my credit card. When I arrived I was asked by the manager for a credit card for incidentals. I was not aware that he proceeded to charge the full amount of my stay plus an incidental hold on my card. I became aware when I went to use my card at another establishment and was told it had been declined. Since I wasn't expecting the full amount to be charged to my card, this caused some embarrassment for me as well as overdraft charges to my account. After realizing what had occurred I contacted the front desk and was told that there was nothing they could do, until the general manager came on duty on Monday. It was highly inconvenient to have to deal with the overdraft to my account as well as being without funds that I expected to have in my account because a manager was careless. This manager has reportedly caused frequent problems at this location. The matter was finally straightened out when the general manager came on duty Monday, though not to my complete satisfaction.
Also, though the room and bed were nice, they didn't have a microwave or a mini fridge and for such a high end room I would have expected it.
February 27, 2014
Rated 5.0 out of 5.0 by LouisG Very impressed with this hotel.
The staff was extremely professional. The hotel had a comfortable and friendly atmosphere. My room was very clean. I was greeted as soon as I walked thru the door. It was a great hotel experience from beginning to end!!
January 27, 2014
Rated 4.0 out of 5.0 by bl1970 One night for business
The hotel was clean and smelled good. The staff was helpful and courteous. The room was nice, but very dark even with all the lights turned on. Not much with in walking, but some good restaurants nearby if you can drive.
January 26, 2014
Rated 5.0 out of 5.0 by Vicki&Wayne We always enjoy our stay at this Crown Plaza
We have always enjoyed our stay at this Crown Plaza. The rooms are great.....the beds are so comfy and we always get a good nights rest. We stayed in a suite this time and really enjoyed the extra room. The cost was a great deal! Especially since it was an upgrade for us rather than just a regular room. The regular rooms are very nice too but wanted a little extra room to relax in.....hence the suite this time. We highly recommend this place.
December 31, 2013
Rated 5.0 out of 5.0 by TM122013 Awesome!
My family and I stayed at this hotel while I was visiting Rockville for business. As usual, everything was great---especially the 3rd shift security guard!
December 31, 2013
Rated 5.0 out of 5.0 by Flower2013 best crown plaza
This was the best Crown Plaza I have stayed in. AS a Platinum member I was recognized at check in. The staff were very friendly and helpful especially Faiten at the front desk is one of the best staff I have met with the IHG brand. She was very friendly, and helpful. THe rooms were comfortable and very neat.
The only point I was not happy about was that it was difficult to find the hotel in a rainy night due to lack of adequate sign posts on the road and the name board on the building itself is not easily visible from the road. Otherwise this is an outstanding facility with very friendly and helpful staff.The priority members are well recognized from the time of check in. Well done, Keep it up.
December 21, 2013
Rated 4.0 out of 5.0 by Hrighter Front desk service was good
Front desk staff made us feel welcome after a trying journey
They responded to all of my requests in a professional, efficient and generous manner.
The bathroom could use a fan
The room fan should be made quieter
Cleaning staff need to remove old drinking glasses, vacuum and remove debris more thoroughly around the night table
December 18, 2013
Rated 5.0 out of 5.0 Great Service and Staff
Wow what can I say, stayed at the hotel whilst in Rockville for business, the staff were great and the service was outstanding. If you are ever in Rockville Washington DC, this is the place to stay. If you fancy a drink after a long day at work, great fun to be had at the bar, with Mary and Abby.
December 11, 2013