Rated 4.0 out of 5 by 99
Rated 3.0 out of 5.0 by phmc Nice room
Not bad, but the youth soccer people and the young boys kicking their soccer ball into the wall, inside the 2nd deck reception area, making the THUMP, THUMP, THUMP on the wall could have made the stay better if the staff had put a stop to it.
August 7, 2014
Rated 5.0 out of 5.0 by olive60 At home atmosphere
Staying in a suite is the way to travel. The living and dining area was roomy. The bedroom and bathroom was very spacious.
August 7, 2014
Rated 5.0 out of 5.0 by Sound Source Wonderful Room and Staff Service
I truly enjoyed my stay at this Crowne Plaza Hotel, the staff was so helpful and the room service was excellent. The bed was very comfortable and bathromm was clean with all the accessable amenities. I highly reccommend this hotel.
August 6, 2014
Rated 1.0 out of 5.0 by MWM1 Would not recommend this hotel
room was not clean at check in. hvac systems went out one evening/morning which was not comfortable. Shower drain was clogged up with old shampoo bottles/hair and backed up. Internet service and wireless signal was very poor --staff said signals can be weak.
we travelled with team of kids for a tournament and the breakfast that went with the kids room rates was very poor quality--worse than any i have seen elsewhere.
August 6, 2014
Rated 5.0 out of 5.0 by thekatness Great Staff and comfortable rooms
I stayed recently at the hotel and was pleasantly surprised from the moment we were picked up via shuttle at the Metro. The driver had a great personality and took great care of us, and then the front desk staff quickly got us checked in and taken care of. The dining staff were pretty attentive, and the rooms were beautiful, stylish, and very comfortable to be in. I will most definitely be staying there again if my travels take me that way.
August 4, 2014
Rated 5.0 out of 5.0 by eliot_R Great decor, great location
This is a well maintained hotel with very nice decor. The location was perfect for our appointment at the Walter Reed Natl. Military Medical Center in Bethesda, MD. There is a mall less than a mile down the street (Shady Grove Rd and Fallsgrove Blvd) with a Safeway and a good selection of restaurants.
August 2, 2014
Rated 5.0 out of 5.0 by marine14 comfortable
It was a very comfortable hotel, with lots of amenities.I would recommend this hotel to anyone. The location is very close to where I travel for work.
July 31, 2014
Rated 4.0 out of 5.0 by RBLbrasil Bueno
no existe nada de malo, excelente hotel para quedar de negócios o placer
July 23, 2014
Rated 2.0 out of 5.0 by LaxD Place nice , maybe just bad luck
Door lock didn't work correctly and the lack of communication caused me to run back and forth to find out what was going on. Our group was supposed to receive a breakfast coupon and I had to argue with the clerk to received one. She eventually apologized. The people next to us were noisy until we called security.
July 20, 2014
Rated 5.0 out of 5.0 by LaSalle29 Spacious room, great staff!
I enjoyed my recent stay at the Crowne Plaza in Rockville, MD. The hotel staff was very courteous and professional, and the room was very spacious for the price.
July 16, 2014
Rated 4.0 out of 5.0 by natornpa Great Hotel, just needed to clean the room
We really enjoyed the hotel and the staff was very friendly. I was just disappointed that we stayed for 2 nights and they did not clean the room or replenish the towels. It would also have been nice to have a mini fridge.
July 16, 2014
Rated 4.0 out of 5.0 by BamaBound2014 Great night sleep - needs a good cleaning
We stayed four nights. The hallway carpets were never vacuumed. I went down to Safeway to buy Lysol wipes to clean down the bathroom due to it being not entirely clean. But the beds were comfy and clean. The hotel was fairly well insulated from noise, so we slept with little issue. Probably would not want a room facing the inside if there are events inside since the sound does travel up. We stayed during the week, so no issues there. We did leave an iPhone charger cube and cord on accident. We left a message with their lost and found and still haven't heard back. We know housekeeping grabbed it because we were able to go back and check the room before anyone else went in it. It would be nice to get that back. $40 to replace it.
July 14, 2014
Rated 1.0 out of 5.0 by Dr. DRH Don't stay here
Run down, poor service, unclean room - staff did not address concerns. Stay instead at any other hotel. This hotel is overrated - not a 3 star hotel.
July 14, 2014
Rated 2.0 out of 5.0 by TandB Wouldn't be recommended
Having enjoyed Crowne Plaza's in the past, were looking forward to this stay. However it was the worst Crowne Plaza (by far) we ever experienced. Totally not worth the money.
However, starting with something positive, the breakfast staff and shuttle drivers were friendly, efficient and good ambassadors.
However.....here's what we experienced and observed.
1) Dirty room service trays that stayed in the halls for the entire day
2) trash accummulated in front of the hotel and on the grounds, for two or more days at a time (bags of trash in front of the hotel)
3) front desk places you on immediate hold for 10-15 minutes each time when you're merely calling to request the shuttle to pick you up at the metro
4) They are supposedly "pet friendly" but use pesticides on all the grass with signs that say to avoid with dogs....where to go to relieve them?
5) Room Cleaning.... on two days they "forgot" to service our room
6) wifi is horrid - had to sign in time and time again, slow, low bandwith and spotty connectivity
7) couldn't access wifi for 2 days, even though we asked on each day if they changed the password and they said no...end of the 2nd day they finally advised they'd changed the password two days before
8)LOUD events...weddings, guests and so on.... too looud to sleep
9) fire alarm and evacuation at 3 am (luckily it went off) but was a false alarm which can happen...when asking the hotel front office staff about were told... "it just went off, sometimes it happens"..
10) coming to the front desk in the morning where two staff were talking, upon trying to ask a question we were looked at and told... "can you give us a minute please"....
All in all, we will not stay nor recommend this hotel.
July 11, 2014
Rated 2.0 out of 5.0 by pizarock one night stay july 2014
Great service, shabby hotel. Didn't provide paper cups for coffee, had old mugs.
July 10, 2014
Rated 5.0 out of 5.0 by GatorNation Staff Support
I had a voice message on my phone from your staff when I arrived in Phoenix. I'd left my house key in my room along with my business computer remote access key. I called back and was referred to the Housekeeping Manager, Jennifer. She related my keys had been found and secured by one of the housekeepers. Jennifer took my mailing address and related she would have my keys mailed to me. I checked out Friday morning and on Monday I received my keys by mail. Jennifer expertly represented your care for patrons and excellent customer service. I apoloogize for not recalling Jennifer's last name; however, she warrants being commended for representing excellence in customer service.
July 7, 2014
Rated 5.0 out of 5.0 by Michiganminer Quick trip to DC metro area
From check-in to check-out, the experience was positive. Prompt service by professional courteous staff. Excellent full hot breakfast, which is a rarity these days. The shuttle service to the metro was timely and kept travel costs (cab fares) down.
July 7, 2014
Rated 4.0 out of 5.0 by Michiganminer Off the Beltway and Pike but with Easy Access
A clean and comfortable room with great staff interactions from pre-check-in to check-out. Timely shuttle service to the metro made my late-night arrival (2:00 a.m.) and early departure easy to fit into a full day of business the following day. All this and a REAL complementary hot breakfast. Well done, Crowe Plaza!
June 29, 2014
Rated 4.0 out of 5.0 by Genevaman Great value but . . .
The noise level in the room was not acceptable, caused by a very noisy bathroom fan that could not be turned off. This was reported to the staff after the first night, but was not corrected. On checkout after two nights of noise, I questioned the issue not being taken care of and was told that this was an issue with only the room I had, and it could not be corrected. Additionally, the refrigerator in the room was set so low by the staff that food left on the shelf froze sand soda cans left on the door exploded during the night. Other than that, the stay was great.
June 24, 2014
Rated 5.0 out of 5.0 by steveb66 Nice Stay
My wife and i stayed 2 nights at the Hotel,The staff were very friendly and courteous.The rooms were quiet,clean and comfortable.If i were to have one small complaint it was about the dining area,seems a strange set up out in the open,it doesn't feel very private,The food and service were good though. I Would recommend this hotel to my friends and would not hesitate to stay here again.
June 23, 2014
Rated 5.0 out of 5.0 by fsr2 Great Hotel
As good as any and better than most I have stayed at. Best crab cakes anywhere.
June 19, 2014
Rated 3.0 out of 5.0 by Not a Crown My Stay
Restaurant was under staffed every night I stayed at the hotel. Dinner too 1.5 hrs. 1 hr to get the food.
I also stayed Old Town Alexandria. The restaurant experience there was horrible. Waiter brought the food, spinach was so salty, no one would put that in their mouth. Never say the waiter, he was busy setting up for next day. When he came finally, I told him about the saltiness of the food. The response was “you ate it any way”. True I ate the Salmon and rice not the salty spinach.
I told the waiter, I was hungry, it was after 9 PM and I have to work. Paid my check and left.
By the way I travel every week to DC and stay Monday thru Thursdays.
June 8, 2014
Rated 5.0 out of 5.0 by bbcue good location
nice staff good sleeping
June 7, 2014
Rated 5.0 out of 5.0 by Freeeed Quiet and convenient
The hotel looks like an office building in a corporate park when you drive up but it has a nice lobby and atrium. The parking was fair as there was a wedding one night and the spaces were difficult to find for hotel guests. The back lot was dark for a single woman to park so I had to keep going around until a space opened. The staff was fair but the room was nice and large and updated. Stay clear of the continental breakfast...not a good value. I was very surprised how quiet it was as it is close to the main roads. It is very convenient to the area, easy access to DC and surrounding suburbs. I would definitely stay here again for the convenience and comfort of the room.
June 1, 2014
Rated 5.0 out of 5.0 by fula82 Port in a storm
I had to make an impromptu reservation at this hotel when the power went out. I had to work the next day... I needed a clean bed and a shower and dinner.
The hotel, the restaurant, and my room were "just what the doctor ordered". I would definitely stay here again!!
May 30, 2014
Rated 5.0 out of 5.0 by LGEMMY Great Service
Outstanding accomodations. All 4 rooms I booked were able to be together. All the rooms were spacious, queen beds were exceptionally comfortable, in room refrigerator was a big plus, and the hotel was impeccably clean and quiet despite being Sold Out..
May 27, 2014
Rated 5.0 out of 5.0 by Jackie272013 Excellent Location
A month ago, I learned that my sister needed to visit your community for 1 night. She was having trouble finding an open room at the Inns she was considering. I went to the Internet and
found your place in a matter of minutes.
When we got there, everyone was friendly and helpful.
The food was great and I would be thrilled to come back.
May 22, 2014
Rated 5.0 out of 5.0 by lad46 Very happy with this hotel...
My room was very clean and comfortable. The shuttle to the Metro station, surrounding restaurants and shopping was a nice surprise. Food was good with large portions. Would stay here again.
May 15, 2014
Rated 5.0 out of 5.0 by HistoryBuff13 Great Place to Stay
I love staying at their suites - very roomy and comfortable!
May 14, 2014
Rated 2.0 out of 5.0 by BayBreeze A Dissapointed Start To My Day
This is the first time that I have been back in awhile, having been in other areas of the country lately and I had looked to returning for a night in my favorite location.
Greetings, check in, room etc... were stellar as always, I looked forward to breakfast, as again its one of the best,
However when I went to the restaurant area there was not a clean table, anywhere to sit at, even the tables away from the restaurant area were littered with plates from earlier guests, had neved seen this happen at this hotel, not sure if they were short staffed or what? this was 7:45 on Saturday morning, now granted I am usually not here on the weekends so maybe it it is "different" on the weekends,
So I decided that I would get a plate of food and take to my room, afterall I got in late the night before and was starved, and everything was empty, eggs, potatoes, meats etc .... a HUGE Dissapointment from this location, and far from the norm,
I returned to my room, packed and left, guess I will have to go elsewhere for breakfast this morning, I did not have time to wait as I am on a hectic time schedule this morning agian a huge dissapointment
April 19, 2014