Rated 4.0 out of 5 by 84
Rated 5.0 out of 5.0 by GatorNation Staff Support
I had a voice message on my phone from your staff when I arrived in Phoenix. I'd left my house key in my room along with my business computer remote access key. I called back and was referred to the Housekeeping Manager, Jennifer. She related my keys had been found and secured by one of the housekeepers. Jennifer took my mailing address and related she would have my keys mailed to me. I checked out Friday morning and on Monday I received my keys by mail. Jennifer expertly represented your care for patrons and excellent customer service. I apoloogize for not recalling Jennifer's last name; however, she warrants being commended for representing excellence in customer service.
July 7, 2014
Rated 5.0 out of 5.0 by Michiganminer Quick trip to DC metro area
From check-in to check-out, the experience was positive. Prompt service by professional courteous staff. Excellent full hot breakfast, which is a rarity these days. The shuttle service to the metro was timely and kept travel costs (cab fares) down.
July 7, 2014
Rated 4.0 out of 5.0 by Michiganminer Off the Beltway and Pike but with Easy Access
A clean and comfortable room with great staff interactions from pre-check-in to check-out. Timely shuttle service to the metro made my late-night arrival (2:00 a.m.) and early departure easy to fit into a full day of business the following day. All this and a REAL complementary hot breakfast. Well done, Crowe Plaza!
June 29, 2014
Rated 4.0 out of 5.0 by Genevaman Great value but . . .
The noise level in the room was not acceptable, caused by a very noisy bathroom fan that could not be turned off. This was reported to the staff after the first night, but was not corrected. On checkout after two nights of noise, I questioned the issue not being taken care of and was told that this was an issue with only the room I had, and it could not be corrected. Additionally, the refrigerator in the room was set so low by the staff that food left on the shelf froze sand soda cans left on the door exploded during the night. Other than that, the stay was great.
June 24, 2014
Rated 5.0 out of 5.0 by steveb66 Nice Stay
My wife and i stayed 2 nights at the Hotel,The staff were very friendly and courteous.The rooms were quiet,clean and comfortable.If i were to have one small complaint it was about the dining area,seems a strange set up out in the open,it doesn't feel very private,The food and service were good though. I Would recommend this hotel to my friends and would not hesitate to stay here again.
June 23, 2014
Rated 5.0 out of 5.0 by fsr2 Great Hotel
As good as any and better than most I have stayed at. Best crab cakes anywhere.
June 19, 2014
Rated 3.0 out of 5.0 by Not a Crown My Stay
Restaurant was under staffed every night I stayed at the hotel. Dinner too 1.5 hrs. 1 hr to get the food.
I also stayed Old Town Alexandria. The restaurant experience there was horrible. Waiter brought the food, spinach was so salty, no one would put that in their mouth. Never say the waiter, he was busy setting up for next day. When he came finally, I told him about the saltiness of the food. The response was “you ate it any way”. True I ate the Salmon and rice not the salty spinach.
I told the waiter, I was hungry, it was after 9 PM and I have to work. Paid my check and left.
By the way I travel every week to DC and stay Monday thru Thursdays.
June 8, 2014
Rated 5.0 out of 5.0 by bbcue good location
nice staff good sleeping
June 7, 2014
Rated 5.0 out of 5.0 by Freeeed Quiet and convenient
The hotel looks like an office building in a corporate park when you drive up but it has a nice lobby and atrium. The parking was fair as there was a wedding one night and the spaces were difficult to find for hotel guests. The back lot was dark for a single woman to park so I had to keep going around until a space opened. The staff was fair but the room was nice and large and updated. Stay clear of the continental breakfast...not a good value. I was very surprised how quiet it was as it is close to the main roads. It is very convenient to the area, easy access to DC and surrounding suburbs. I would definitely stay here again for the convenience and comfort of the room.
June 1, 2014
Rated 5.0 out of 5.0 by fula82 Port in a storm
I had to make an impromptu reservation at this hotel when the power went out. I had to work the next day... I needed a clean bed and a shower and dinner.
The hotel, the restaurant, and my room were "just what the doctor ordered". I would definitely stay here again!!
May 30, 2014
Rated 5.0 out of 5.0 by LGEMMY Great Service
Outstanding accomodations. All 4 rooms I booked were able to be together. All the rooms were spacious, queen beds were exceptionally comfortable, in room refrigerator was a big plus, and the hotel was impeccably clean and quiet despite being Sold Out..
May 27, 2014
Rated 5.0 out of 5.0 by Jackie272013 Excellent Location
A month ago, I learned that my sister needed to visit your community for 1 night. She was having trouble finding an open room at the Inns she was considering. I went to the Internet and
found your place in a matter of minutes.
When we got there, everyone was friendly and helpful.
The food was great and I would be thrilled to come back.
May 22, 2014
Rated 5.0 out of 5.0 by lad46 Very happy with this hotel...
My room was very clean and comfortable. The shuttle to the Metro station, surrounding restaurants and shopping was a nice surprise. Food was good with large portions. Would stay here again.
May 15, 2014
Rated 5.0 out of 5.0 by HistoryBuff13 Great Place to Stay
I love staying at their suites - very roomy and comfortable!
May 14, 2014
Rated 2.0 out of 5.0 by BayBreeze A Dissapointed Start To My Day
This is the first time that I have been back in awhile, having been in other areas of the country lately and I had looked to returning for a night in my favorite location.
Greetings, check in, room etc... were stellar as always, I looked forward to breakfast, as again its one of the best,
However when I went to the restaurant area there was not a clean table, anywhere to sit at, even the tables away from the restaurant area were littered with plates from earlier guests, had neved seen this happen at this hotel, not sure if they were short staffed or what? this was 7:45 on Saturday morning, now granted I am usually not here on the weekends so maybe it it is "different" on the weekends,
So I decided that I would get a plate of food and take to my room, afterall I got in late the night before and was starved, and everything was empty, eggs, potatoes, meats etc .... a HUGE Dissapointment from this location, and far from the norm,
I returned to my room, packed and left, guess I will have to go elsewhere for breakfast this morning, I did not have time to wait as I am on a hectic time schedule this morning agian a huge dissapointment
April 19, 2014
Rated 5.0 out of 5.0 by wali My Second Home
As always my stay is so comfortable and the staff is so accomedating from Hinani, Jim, Max, Rizwana, the Night Chef, Vanessa, Yeshi, maintainance, and management Thank you
April 11, 2014
Rated 5.0 out of 5.0 by BayBreeze Home Away From Home
I stay at this hotel when I am in the area, generally 4 times a month or more, I cannot say enough about the staff. You are treated like a respected guest, from the moment you walk in the door, the front desk staff knows me by name, which means a lot when you travel as I do. I am normally uprgaded as a Platinum Member and whenever they can't, they are very aplolgetic, again makes you feel like a valued guest.
One of the best and most personable experiences at this hotel however happens to be the General Manager, he is ALWAYS visable and in the morning he is often seen in the restaurant, serving coffee and greeting guests, and always making sure that your dining experience is top notch, which by the way, the breakfast is excellent !!
I spend an average of 20 days a month in hotels for work, and there are VERY few places that I enjoy as much as this hotel, again it is my Home Away From Home,
Thank You and Thank This Hotels Management, its #1
March 24, 2014
Rated 5.0 out of 5.0 by Mark F. Terrific hotel
I love this hotel and stay here frequently. Rooms are very comfortable (plenty of comfy pillows!). Bathroom is well lit and has a magnifying mirror. Workout room has plenty of equipment. Most important, the staff is always friendly and helpful.
March 7, 2014
Rated 3.0 out of 5.0 by TheMexican The manager here got things all messed up
I booked the room online using the the primary website, as opposed to through some discount web site. The deal I used was supposed to be prepaid for the first night on my credit card. When I arrived I was asked by the manager for a credit card for incidentals. I was not aware that he proceeded to charge the full amount of my stay plus an incidental hold on my card. I became aware when I went to use my card at another establishment and was told it had been declined. Since I wasn't expecting the full amount to be charged to my card, this caused some embarrassment for me as well as overdraft charges to my account. After realizing what had occurred I contacted the front desk and was told that there was nothing they could do, until the general manager came on duty on Monday. It was highly inconvenient to have to deal with the overdraft to my account as well as being without funds that I expected to have in my account because a manager was careless. This manager has reportedly caused frequent problems at this location. The matter was finally straightened out when the general manager came on duty Monday, though not to my complete satisfaction.
Also, though the room and bed were nice, they didn't have a microwave or a mini fridge and for such a high end room I would have expected it.
February 27, 2014
Rated 5.0 out of 5.0 by LouisG Very impressed with this hotel.
The staff was extremely professional. The hotel had a comfortable and friendly atmosphere. My room was very clean. I was greeted as soon as I walked thru the door. It was a great hotel experience from beginning to end!!
January 27, 2014
Rated 4.0 out of 5.0 by bl1970 One night for business
The hotel was clean and smelled good. The staff was helpful and courteous. The room was nice, but very dark even with all the lights turned on. Not much with in walking, but some good restaurants nearby if you can drive.
January 26, 2014
Rated 5.0 out of 5.0 by Vicki&Wayne We always enjoy our stay at this Crown Plaza
We have always enjoyed our stay at this Crown Plaza. The rooms are great.....the beds are so comfy and we always get a good nights rest. We stayed in a suite this time and really enjoyed the extra room. The cost was a great deal! Especially since it was an upgrade for us rather than just a regular room. The regular rooms are very nice too but wanted a little extra room to relax in.....hence the suite this time. We highly recommend this place.
December 31, 2013
Rated 5.0 out of 5.0 by TM122013 Awesome!
My family and I stayed at this hotel while I was visiting Rockville for business. As usual, everything was great---especially the 3rd shift security guard!
December 31, 2013
Rated 5.0 out of 5.0 by Flower2013 best crown plaza
This was the best Crown Plaza I have stayed in. AS a Platinum member I was recognized at check in. The staff were very friendly and helpful especially Faiten at the front desk is one of the best staff I have met with the IHG brand. She was very friendly, and helpful. THe rooms were comfortable and very neat.
The only point I was not happy about was that it was difficult to find the hotel in a rainy night due to lack of adequate sign posts on the road and the name board on the building itself is not easily visible from the road. Otherwise this is an outstanding facility with very friendly and helpful staff.The priority members are well recognized from the time of check in. Well done, Keep it up.
December 21, 2013
Rated 4.0 out of 5.0 by Hrighter Front desk service was good
Front desk staff made us feel welcome after a trying journey
They responded to all of my requests in a professional, efficient and generous manner.
The bathroom could use a fan
The room fan should be made quieter
Cleaning staff need to remove old drinking glasses, vacuum and remove debris more thoroughly around the night table
December 18, 2013
Rated 5.0 out of 5.0 Great Service and Staff
Wow what can I say, stayed at the hotel whilst in Rockville for business, the staff were great and the service was outstanding. If you are ever in Rockville Washington DC, this is the place to stay. If you fancy a drink after a long day at work, great fun to be had at the bar, with Mary and Abby.
December 11, 2013
Rated 4.0 out of 5.0 by FR59 Great Value
Very comfortable and clean. The staff and service is excellent, very helpful with local information directions.
Only drawback is limited parking if there is an event going on at the hotel.
December 3, 2013
Rated 2.0 out of 5.0 by mgls Ok experience
bed was fair, great room, breakfast was fair eventhough waffles were hard as a brick one day next day breakfast was great, staff fair, fair stay for big bucks
November 11, 2013
Rated 5.0 out of 5.0 by Rlbgkr Great Hotel in Rockville, MD!
We stayed in a Suite at the Crowne Plaza - Rockville while in town for a marathon. The room was large and included a kitchenette, living room, bedroom and bathroom - all oversized. We asked for a roll-away bed and the roll-away was in our room upon check-in. The hotel is conveniently located by the Shady Grove Metro Station and the the offers free shuttle service. The hotel is also near freeways and shopping centers. The breakfast buffet offered quality hot and cold foods with plenty to choose from. The front desk staff what attentive, curteous, and knowledgable - thank you Ahmed for all your help during our stay. I will stay there again next year.
November 2, 2013
Rated 5.0 out of 5.0 by DentedTraveler Convenience and comfort
A nicely appointed room, very close to the meeting room our group was using. Excellent coffee and light refreshments in the lobby area at reasonable cost (not like those fridges in rooms that are so outrageously expensive). Free Internet. Excellent TV. Comfortable and roomy King-sized bed, and a real working thermostat in the room so that the temperature was where I like it.
October 29, 2013