Rated 3.8 out of 5 by 52
Rated 1.0 out of 5.0 by Ronee810 Too much noise
The room was lovely, the staff was caring but the noise was intolerable . The party with the pounding bass that went on until midnight was unbearable. When the music stopped the party goers continued to loudly ,very loudly enjoy themselves. We should have not been assigned to this room. Perhaps in the future you could assign the party people to the rooms near the party,not people who are not involved.it is a shame because if we were in a different part of the hotel we would have had very nice experience.
April 26, 2013
Rated 5.0 out of 5.0 by ddmh1257 Glad we chose your place
Our stay was very enjoyable. The room was very clean and comfortable; we had a suite which as surprisingly affordable. The best part of the stay was your shuttle drivers who made our trek to the Metro easy and relaxing. you have a great group of drivers and they are to be commended for the their great customer service.
April 12, 2013
Rated 1.0 out of 5.0 by Heather70 Horrible Housekeeping!
Nail clippings on the carpet, clumps of long, black hair on the towels and on the bathroom floor, funny smell, and ants! this was probably the worst hotel we have ever stayed in and we frequently stay in hotels! When I mentioned the above to the clerk at the front desk, he was not at all helpful and almost ambivalent. I was appalled by the room and by his lack of concern. I would not recommend this hotel and I doubt we will stay in ANY Crowne Plaza hotel again based on this experience.
April 10, 2013
Rated 2.0 out of 5.0 by RickL A few issues
Overall, this is a fine facility, and I do expect to return. However, one major issue occurred. I discovered small ants in my room. Upon checkout I reported this to the desk clerk, who seemed only mildly disturbed. She offered no form of apology beyond "sorry about that". This surprises me, as your chain always seems quite concerned about full customer satisfaction, That incident was not satisfying......
One minor issue that was not exclusive to my room was the lack of refresh on my coffee - the explanation I overheard was that the facility ran out of regular coffee hence no replacements in my room.
I did notice a rather perfumey scent in my room when I first arrived, and I reacted pleasently to that - now in retrospect, maybe that smell was cover for the ant-spray smell ... if they were previously aware of that problem....
April 9, 2013
Rated 5.0 out of 5.0 by TomTravaler Nice hotel
The hotel is nice, but a little dated. The staff is exceptional and very friendly. As an elite club member they are great to me.
March 31, 2013
Rated 5.0 out of 5.0 by nancy345 The best place and people ever!!!!!
There is absolutely no better place to stay.!!!
The physical surroundings are very very inviiting .
To state it simply -- the customer care is absolutely wonderful.!!! All staff is outstanding - from those who keep the hotel bright, clean and inviting to those who answer questions and meet our other needs. As you enter and pass through the lounge there is always a caring person to greet you, to give assistance when needed, whether it is after a busy work day or after a long day of travel.
The transportation to the metro station is always professionally given by a driver who is helpful and always looking out for your best interests and needs.
The staff who keep the hotel and rooms clean and inviting are most helpful and desire to make your room & stay the very best.
We always look forward to our time at this location - because of the site itself , but most especially because of the kindness, care and concern given by those who work there. The needs of their guests are upper most in their minds.
This hotel and its employees need a special rating - one that is above all others!!!
February 22, 2013
Rated 4.0 out of 5.0 by Joy01 Great staff, beautiful room
This is my second time to come to the Crowne Plaza Hotel in Rockville, Maryland. It's always been a positive experience because the staff at the front desk are friendly and professional. I really appreciated getting a quiet room. The room is beautiful and spacious. The cleaning staff is lst rate. I would definitely come back.
The only thing I wish they had was a breakfast buffet included with the room rate. Otherwise, its a positive experience whenever I visit Maryland.
February 3, 2013
Rated 5.0 out of 5.0 by kab2013 Wonderful room and excellent food
My room was comfortable, quiet and beautiful. The new decor and amenities are excellent. Food, as always, was well prepared and attention to service was premier. Management and staff were extremely helpful and pleasant.
January 16, 2013
Rated 5.0 out of 5.0 by JumpingJack48 Opulent
This is THE place to stay! Liked everything about this property.
January 3, 2013
Rated 5.0 out of 5.0 by Chinese2012 Very nice atmosphere and ambiance.
Knownage staff, but should ask for membership during chec-in.
get up-grade to a suite, very nice and comfortable room.
There was no hotel name at the entry, only found it on the floor mat at entry, and I can not see it during drive-by.
November 20, 2012
Rated 1.0 out of 5.0 by VillageIdiotRacingTLC Not the place for a Relaxing, Romantic Getaway
My boyfriend and I took a last minute romantic getaway to DC. We thought choosing Crowne Plaza would be the perfect choice. NOT THIS ONE. Imagine our surprise when we opened the curtains only to find someone leaning on the window. All interior rooms of the hotel overlook the event hall. Not only did we not get the privacy that we wanted, we were kept up by the music and noise from the day long event that went into the evening.
The room did not have a fridge or a microwave. Breakfast was good for the price, but the carpet looked like it had not been vacuumed for weeks. Finding a dried, shriveled up piece of bacon under my chair did nothing for my appetite.
November 16, 2012
Rated 5.0 out of 5.0 by MikeSac Always a Pleasure
I travel to the DC area typically once a week and routine stay at the Crowne Plaza. Amit and his team are amazing - Welcoming, friendly, enthusiastic and always professional.
Great place, great value, great people!
November 7, 2012
Rated 5.0 out of 5.0 by Sas600a Worthwhile staying here!
Excellent. All aspects first class. Highly recommended.
October 13, 2012
Rated 5.0 out of 5.0 by Faylene A pleassure to be here
I stayed at the Crowne Plaza in Rockville while attending a conference. The hotel and resturant staff people were helpful and considerate. The room was comfortable and attractive and the atmosphere was warm. I especially liked the exercise room. The workshop room was very comfortable.
October 12, 2012