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Rated 4.0 out of 5 by 99 reviewers.
Rated 5.0 out of 5.0 by My Second Home As always my stay is so comfortable and the staff is so accomedating from Hinani, Jim, Max, Rizwana, the Night Chef, Vanessa, Yeshi, maintainance, and management Thank you April 11, 2014
Rated 5.0 out of 5.0 by Home Away From Home I stay at this hotel when I am in the area, generally 4 times a month or more, I cannot say enough about the staff. You are treated like a respected guest, from the moment you walk in the door, the front desk staff knows me by name, which means a lot when you travel as I do. I am normally uprgaded as a Platinum Member and whenever they can't, they are very aplolgetic, again makes you feel like a valued guest. One of the best and most personable experiences at this hotel however happens to be the General Manager, he is ALWAYS visable and in the morning he is often seen in the restaurant, serving coffee and greeting guests, and always making sure that your dining experience is top notch, which by the way, the breakfast is excellent !! I spend an average of 20 days a month in hotels for work, and there are VERY few places that I enjoy as much as this hotel, again it is my Home Away From Home, Thank You and Thank This Hotels Management, its #1 March 24, 2014
Rated 5.0 out of 5.0 by Terrific hotel I love this hotel and stay here frequently. Rooms are very comfortable (plenty of comfy pillows!). Bathroom is well lit and has a magnifying mirror. Workout room has plenty of equipment. Most important, the staff is always friendly and helpful. March 7, 2014
Rated 3.0 out of 5.0 by The manager here got things all messed up I booked the room online using the the primary website, as opposed to through some discount web site. The deal I used was supposed to be prepaid for the first night on my credit card. When I arrived I was asked by the manager for a credit card for incidentals. I was not aware that he proceeded to charge the full amount of my stay plus an incidental hold on my card. I became aware when I went to use my card at another establishment and was told it had been declined. Since I wasn't expecting the full amount to be charged to my card, this caused some embarrassment for me as well as overdraft charges to my account. After realizing what had occurred I contacted the front desk and was told that there was nothing they could do, until the general manager came on duty on Monday. It was highly inconvenient to have to deal with the overdraft to my account as well as being without funds that I expected to have in my account because a manager was careless. This manager has reportedly caused frequent problems at this location. The matter was finally straightened out when the general manager came on duty Monday, though not to my complete satisfaction. Also, though the room and bed were nice, they didn't have a microwave or a mini fridge and for such a high end room I would have expected it. February 27, 2014
Rated 5.0 out of 5.0 by Very impressed with this hotel. The staff was extremely professional. The hotel had a comfortable and friendly atmosphere. My room was very clean. I was greeted as soon as I walked thru the door. It was a great hotel experience from beginning to end!! January 27, 2014
Rated 4.0 out of 5.0 by One night for business The hotel was clean and smelled good. The staff was helpful and courteous. The room was nice, but very dark even with all the lights turned on. Not much with in walking, but some good restaurants nearby if you can drive. January 26, 2014
Rated 5.0 out of 5.0 by We always enjoy our stay at this Crown Plaza We have always enjoyed our stay at this Crown Plaza. The rooms are great.....the beds are so comfy and we always get a good nights rest. We stayed in a suite this time and really enjoyed the extra room. The cost was a great deal! Especially since it was an upgrade for us rather than just a regular room. The regular rooms are very nice too but wanted a little extra room to relax in.....hence the suite this time. We highly recommend this place. December 31, 2013
Rated 5.0 out of 5.0 by Awesome! My family and I stayed at this hotel while I was visiting Rockville for business. As usual, everything was great---especially the 3rd shift security guard! December 31, 2013
Rated 5.0 out of 5.0 by best crown plaza This was the best Crown Plaza I have stayed in. AS a Platinum member I was recognized at check in. The staff were very friendly and helpful especially Faiten at the front desk is one of the best staff I have met with the IHG brand. She was very friendly, and helpful. THe rooms were comfortable and very neat. The only point I was not happy about was that it was difficult to find the hotel in a rainy night due to lack of adequate sign posts on the road and the name board on the building itself is not easily visible from the road. Otherwise this is an outstanding facility with very friendly and helpful staff.The priority members are well recognized from the time of check in. Well done, Keep it up. December 21, 2013
Rated 4.0 out of 5.0 by Front desk service was good Front desk staff made us feel welcome after a trying journey They responded to all of my requests in a professional, efficient and generous manner. Improvement suggestions The bathroom could use a fan The room fan should be made quieter Cleaning staff need to remove old drinking glasses, vacuum and remove debris more thoroughly around the night table December 18, 2013
Rated 5.0 out of 5.0 Great Service and Staff Wow what can I say, stayed at the hotel whilst in Rockville for business, the staff were great and the service was outstanding. If you are ever in Rockville Washington DC, this is the place to stay. If you fancy a drink after a long day at work, great fun to be had at the bar, with Mary and Abby. December 11, 2013
Rated 4.0 out of 5.0 by Great Value Very comfortable and clean. The staff and service is excellent, very helpful with local information directions. Only drawback is limited parking if there is an event going on at the hotel. December 3, 2013
Rated 2.0 out of 5.0 by Ok experience bed was fair, great room, breakfast was fair eventhough waffles were hard as a brick one day next day breakfast was great, staff fair, fair stay for big bucks November 11, 2013
Rated 5.0 out of 5.0 by Great Hotel in Rockville, MD! We stayed in a Suite at the Crowne Plaza - Rockville while in town for a marathon. The room was large and included a kitchenette, living room, bedroom and bathroom - all oversized. We asked for a roll-away bed and the roll-away was in our room upon check-in. The hotel is conveniently located by the Shady Grove Metro Station and the the offers free shuttle service. The hotel is also near freeways and shopping centers. The breakfast buffet offered quality hot and cold foods with plenty to choose from. The front desk staff what attentive, curteous, and knowledgable - thank you Ahmed for all your help during our stay. I will stay there again next year. November 2, 2013
Rated 5.0 out of 5.0 by Convenience and comfort A nicely appointed room, very close to the meeting room our group was using. Excellent coffee and light refreshments in the lobby area at reasonable cost (not like those fridges in rooms that are so outrageously expensive). Free Internet. Excellent TV. Comfortable and roomy King-sized bed, and a real working thermostat in the room so that the temperature was where I like it. October 29, 2013
Rated 3.0 out of 5.0 by Rebadged property will serve SOME well This Crowne Plaza was built for another franchise and converted. In general, I found the guest rooms satisfactory. The room had a good desk, enough room and opaque curtains (with a clip to block light). The bathroom was medium in size with strange double doors. The entrance to the room is not carpeted. I found the bed too soft to get a good night's sleep. The hotel has a large number of meeting rooms that will work for many groups. The meeting staff is very responsive. The main lobby area includes the restaurant and bar -- quite unusual and not enough for larger groups. The restaurant and bar staff worked hard to please our group. The location is set off the highway, a little harder to find. The front desk staff was very friendly and helpful. October 21, 2013
Rated 3.0 out of 5.0 interior rooms connect to Drunk ballroom; MC on mic bellowed for hours Ballroom extends right up to the glass walls of the interior rooms, so occupants have little auditory protection from hours of drunken ranting from anyone on the mic in the ballroom. Three hours of bad jokes from host of model train award ceremony. That being said, Rizwana on the front desk is forged in the fires of Mount Awesome and Crowne Plaza scientists should clone her immediately. October 21, 2013
Rated 2.0 out of 5.0 by Pedestrian at best for a Crowne Plaza Poor parking ... No paper delivered to room ... Tired room features ... Very dry hotel staff who do not offer a hello let alone appreciation for your business ... The room was clean and secure ... October 20, 2013
Rated 5.0 out of 5.0 by Very nice The room was large, clean and comfortable. The staff was attentive and efficient. October 17, 2013
Rated 1.0 out of 5.0 by Disappointing Although the hotel tried to be as accommodating as possible, they are very inconsistent. When I made my reservations a month in advance I specifically asked for a double bed hotel room for my roommate and I attending a special event. I was "guaranteed" a double bed hotel room as well. The day of the my reservation, I called to ensure that I still had a reservation for a double bed, and the concierge assured me I did. When I got to the hotel, they "didn't have any more double beds" and could only offer me a King suite. If that's the only option what else could I have gotten? They did try to compensate with a roll away bed but that's beside the issue. There was a specific request and they could not honor it. The concierge tried to make up for their shortcomings with a "welcome bag". Fine. I will try to make do with what was given. Next, I stayed for a day and a half and was able to leave in the evening. WHen I went to my car to pack all my luggage inside, I noticed my car was hit in their parking lot and was damaged. Of course the hotel holds no liability, nor could they view "video footage". Not only was MY car damaged, but my roommate's car was hit in the same parking lot as well. It was supposed to be a nice weekend and it just ended up being a disappointment. I hope the hotel will be able to compromise on some inadequacies as well as continue to try to accommodate their guests as much as possible. October 16, 2013
Rated 4.0 out of 5.0 by Entertainment Everything was good except the entertainment package. The least number of channels of any hotel I've been to this year. Very dissapointing. October 7, 2013
Rated 4.0 out of 5.0 by This is a SOLID 3 and 1/2 star hotel! We very much enjoyed our stay at this hotel and would come back for more. Very friendly and courteous staff. Suites are big and nicely appointed. October 5, 2013
Rated 5.0 out of 5.0 by smile The front desk was very friendly and welcome me with a smile as a priority member. She was helpful about the hotel information and made me felt welcome. September 26, 2013
Rated 2.0 out of 5.0 by bed I have back and neck pain, I found the bed to be very hard, I think that this problem should be addressed. I have learned a lesson from my experience, I have to start asking about the bedding for future visits. September 26, 2013
Rated 5.0 out of 5.0 by Great Experience Customer Service was superb! Hotel staff was friendly, helpful, courteous and delightful. September 7, 2013
Rated 4.0 out of 5.0 by WiFI Problem is serious I was on the thrid floor of the hotel, and it was a nightmare to even get a connection for a minute or two, sometimes taking half an hour to acheive. But during the short time I was connected, 45 malicious virus attacked my computer. I am still cleaing it at home. The wifi need to be fixed and secured !!!! September 6, 2013
Rated 4.0 out of 5.0 by Wonderful Staff One could not but hel but notice how incredibly helpful the staff was att he front desk and elsewhere. September 5, 2013
Rated 4.0 out of 5.0 by 2013 MsC Stay Staff was kind and helpful all thru out our stay. The buffet was tasty! Room was clean upon check in. Bed was on the hard side however. We were disappointed to find a single king room had no refrigerator or microwave! Called for a few extra towels and they were delivered in less than 5 minutes. At one point over the weekend, our a/c stopped working but the maintenance rep was prompt and courteous. He quickly resolved the issue and had the a/c working once again all in less than an hours time. The elevators had some issues...functional all weekend but seemed to have a 'drop' effect. Overall it was a great stay and we look forward to our next trip to Rockville. September 5, 2013
Rated 5.0 out of 5.0 by Outstanding service and accommodations This hotel was excellent in almost all areas. The outstanding feature above all else was the high quality of customer service excellence the management and staff afforded us. The rooms were clean, spacious and pleasantly decorated. The only minor drawback was the quality of food was not up to par with the rest of the hotel; the waitstaff were fantastic but the food itself was a bit lacking. September 5, 2013
Rated 5.0 out of 5.0 by Awesome Everything about this stay was wonderful. No problems or glitches at all. Check in was quick and easy. Room was well laid out. Staff was helpful and understanding, even when I lost my room key 3 times. Food was great and they made special gluten free dishes for me at the meal meetings, someone on staff even found some gluten free cookies and brought them in to have a desert for me, Outstanding attention to detail and guest comfort. Prices are reasonable, good actually for the greater DC area. Mostly it was the staff that made it such a good 4 day stay. They are all top notch employees. September 5, 2013
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