Rated 4.1 out of 5 by 138
Rated 4.0 out of 5.0 by POli Nice hotel
This remarkable staff deserve a better looking hotel. Management should consider to invest in the renovation of common areas.
November 27, 2013
Rated 2.0 out of 5.0 by Maxweter Poor hotel and staff
As a Platinum member I received an upgrade at check in to a Superior room. Eventually found out that I was just given a standard room.
The room did not have working Air Conditioning and the bathroom was very dated and the bathtub was disgusting.
The WiFi did not work and was disconnected many times. When it worked, the speeds were so low that Google did not even load. There is no WiFi in the restaurant.
The shuttle bus is full when needed, late departure and unfriendly bus driver.
Breakfast was terrible, unprofessional staff and disgustingly cold 'hot food' like eggs or bacon. No eggs made to order. They even forgot to order hot drinks at our table.
The location is in the middle of nowhere but there is a taxi station BUT at the time we needed to go to the airport no single taxi was at the stand and we had to wait 20 minutes. The porters are lazy and had to carry our bags our self.
The concierge send us to a restaurant which was closed.
Reception promised to call me back on a question but never did. No scale available in the entire hotel.
Overall extremely weak hotel
November 26, 2013
Rated 5.0 out of 5.0 by makanzi it was avery relaxing to be there
it was one of the relaxing hotels i have been to.
i highly recommend it to others, its large and guest can have lots to do there
November 25, 2013
Rated 4.0 out of 5.0 by hersky indoor pool
stayed at this hotel as it was one that had an indoor pool as outdoor was closed in November although it looked a fantastic pool, not allowed in indoor pool area without flip-flops or slippers, except you have to pay for them if you don't have your own, 4 euros per person, should be provided for hotel guests free of charge.
Had to change rooms twice on arrival, first room had intercommunicating doors which are ok for families and the second room stank of smoke, final room was very nice but no help to move luggage.
breakfast was very good pity about the head waiter on two mornings, was quite rude to a few people in his manner.
hotel a bit far out from centre but that was our choice because of the pool.
very nice Italian restaurant that caters for families 5 minute walk from hotel recommended by reception staff, food very good and reasonable.
very good public buses into town outside hotel.
if you go to Vatican museums book tickets online first Cheaper!!!
overall very nice stay.
November 23, 2013
Rated 1.0 out of 5.0 by MichaelASV Simply Put . . . Poor Guest Service
This is the second time I have stayed at the Crowne Plaza St. Peters, this time for a conference. My first experience was less than satisfying, but my second stay confirmed my initial impression that this hotel simply does not care about its guests. I had a problem with the Internet every day, and one day had to talk with the front desk five times. Checkout took an impressive 40 minutes and I had to push myself on them to check me out as I had to go to the airport.
The only redeeming quality of the hotel was the restaurant and bar, where the service was very nice, and the breakfast selection was quite good.
There are many guests that participate in cruises, and if you arrive or leave at a time that coincides with these guests, get ready for a long wait as the hotel does not increases its staffing necessities.
In closing, look for another hotel if you would like even the slightest hint of quality service when you visit Rome.
November 17, 2013
Rated 2.0 out of 5.0 by Asahi No soundproofing
Very disappointing. No soundproofing. We could hear our neighbourg sleeping very "strongly".
November 15, 2013
Rated 4.0 out of 5.0 by mais1 Overall a good experience
This is the second time I have stayed at the hotel and as previously experienced the staff were wonderful and very helpful and attentive. Facilities were nice and the rooms are very large with mini bar, etc. Comfortable beds and lots of channels on the TV to select from. Bathrooms are well appointed but I did note that the slightly open ceilings were not frequently cleaned and you could see all of the dust, etc collecting above, which was a bit disturbing. I would not recommend eating at the hotel restaurant as the various dishes my group tried were not very good quality or taste.
November 14, 2013
Rated 4.0 out of 5.0 by jpvd Short vacation stay
We stayed for 3 days so we didn't have the time to check everything in the hotel. No idea what the pool or gym, etc look like.
But the room was ok and the staff was very friendly. We dined 3 nights in the restaurant and I must say that the choice on the menu is not overwhelming. I would suggest a review of the menu. If your in italy you would think that you would have a large choice of italian specialties, but sad enough that's not the case.
You get 2 little bottles of water when you arrive in the room, but those are not replaced the 2nd day. Then you must provide your own drinks (if you do not want to use the little room-bar of course).
There's a shuttle from the hotel to the airport and vice versa but when we arrived we didn't know since nobody mentioned it when we booked. That could have saved us a nice 30€.
November 14, 2013