Rated 4.0 out of 5.0 by GLR7 Lovely clean, comfortable, bright room
Definitely use this hotel again very comfortable quiet rooms and lovely and clean. Breakfast was very good, lounge bar snacks good and the addition of the pianist playing in the background was excellent. The pool area very good with beach towels supplied and comfortable sunbeds. Staff were very pleasant and helpful and the courtesy bus very handy.
June 12, 2013
Rated 5.0 out of 5.0 by PamNDale Very Comfortable and Relaxing hotel
We stayed at Crowne Plaza after finishing a two week cruise, so we were looking for a quiet, comfortable hotel where we could still get into the heart of Rome quickly. Crowne Plaza was perfect.
Efficient and friendly shuttle for $1.5 Euro
We found the staff to be overly helpful and friendly, even though they were very busy, they took time to answer all questions.
Extremely comfortable beds and pillows; clean bathrooms
Outdoor pool area, walking trails
Serene, clean indoor pool, hot tub, sauna and steam were a perfect ending to a long day of walking Rome.
The transfers were prompt, efficient and friendly
We ate at both restaurants and found the food to be delicious. The restaurant next door was wonderful as well.
We will definitely stay at Crowne Plaza on our next visit to Rome.
June 11, 2013
Rated 1.0 out of 5.0 by Niraj high cliams and delivered least
we were family of 4 on holidays to rome and had booked crown plaza in via aurelia thinking that being outside at the price we paid it would have good amenities and rooms would be comfortable. we booked a superior room along with free pay tv and other higher end package.
distance from centre is substantial and each time u need a taxi u pay 20 euros each way - so 40 euros addl - their bus is not always convenient as timing and place it drops are not always useful.
we were amazed that a deluxe room or superior room had the same size and same amenities - no difference. we asked if there was a mistake and the staff was as rude as they can get at the front desk. staff typical rude and arrogant at the front desk.
the free paytv we booked never worked and then when i complained for it they called us at 1 am in night to tell us that its not working. now someone help me are they crazy.
room i paid was for a quad family room and we ended up having 2 queen beds - we understand queen bed but a family quad superior room for which we paid should have had more space and comforts. atleast this was the case across all the hotels we stayed during our 18 days trip to italy travellig from venice to lake garda to cinque terre to saturnia to amalfi and then to rome.
all in all at the end of our trip crown plaza really put us off.
i would suggest one shoudl stay in centre of rome rather than this facility. definitely not worth the money.
June 8, 2013
Rated 4.0 out of 5.0 by tenniselbow A great stay,
Warm welcome on arrival, smiling and helping staff, comfortable bed, nice view on 5th floor.
Exactly what can be expected from a Crowne Plaza.
Useful shuttle to city center.
Only caveat was the service at the bar, we waited more than 45 minutes, reminded the barman 3 times to finally get some warm appetizers with our drinks.
June 4, 2013
Rated 5.0 out of 5.0 by Eddie82 Spacious rooms and plenty of amenities
This hotel was just what we were looking for. Location was perfect in due to the fact that we drove there and did not want the headaches of dealing with Italy's ZTL zones. Staff was very attentive. The whirlpool spa and indoor pool were a great amenity and we put it to good use, although it would have been better if its operating hours went a little later in the evening. Room was very spacious and found it to be very comfortable. Breakfast selection was great in addition to the food. We also found dinner selection was great as well.
May 29, 2013
Rated 1.0 out of 5.0 by cnhnoel RUDE Staff!! So so stay, never again
The ONLY reason I booked this hotel was for the free shuttle to St. Peters (it's acutally 1.5 euro ea/each way# and because the staff could communicate in english. For that I give the hotel 4 stars.
My overall rating however was from my experience with over 12 staff members - VERY rude. They are understaffed so the front desk rushes you though everything. They have their own shuttle so dont talk to you about public transportation. They have sloppy instructions to the tourist spots and what really tipped me off was that I told them what flight/airport I was on and they put me on their shuttle #14 euro# to take me to the WRONG AIRPORT! I was flying Ryan Air too so I had a very small window for error to get to the other airport #45 min away) and an expensive cab ride. Had they slowed down to LISTEN to me say where I was going vs just hearing "airport" that would not have happened.
Also, my husband forgot his flip flops so they wouldnt let him in the pool. I said, "he is litterally goign to walk into the water, he can carry his street shoes in" they said "no, you can BUY flip flops from the spa"
no food is included in the cost, you do get 2 waters (natural and sparkling) a day.
I had to get a toothbrush/paste (which they had for free) but the paste was all dried up.
Internet is an expense...well 30min for free, but you have to log your room number with the 30 minute code and there is no alert at 30 mintues so you can easilly go over.
They do have a printer for boarding passes.
They let me pay for my daily shuttle in cash but not my airport shuttle (mixed messages)
Piano in the lobby at night is nice.
Beds and Pillows are not comfortable.
Booking notes (anniversary) was never aknowledged.
No one was helpful pre-stay on how to get to the hotel from the airport. We figured that out through trip reviews.
I pre paid for the room but was charged 6 euro a day for local tax upon my stay.
Also note: we thought we were locked out of our safe at one point too, nice to know they can hack in but provided little trust in locking up our things after that.
In closing, I accomplished what i wanted (shuttle and english) but HATED my experience. I would have told them when I checked out but they never asked. The staff was just so flippent and rude. I would never recommend this place to a friend. Way over priced for what you get and i can do without the rude staff.
May 28, 2013
Rated 5.0 out of 5.0 by Bruintje comfortable place to stay
Fantastic Sevice and the hotel was tourist / family oriented. Second time we visited this hotel, and it will not be the last time.
May 26, 2013
Rated 5.0 out of 5.0 by Carol36 Excellent service from the front desk.
Two people stand out:
Roberto for his patience and helpful suggestions.
Alissa for her assistance with my Priority club card info.
Thanks to you both.
The restaurant has good service but the quality of the food did not compare with the restaurant next door. However, the wait next door to get a check was difficult for most people. We were in no hurry, so OK for us. Some of the other patrons were upset with having to wait for their check.
May 23, 2013