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Rated 3.9 out of 5 by 138 reviewers.
Rated 5.0 out of 5.0 by Great STAY!!! The hotel was spotless, food great the the staff friendly!!! January 3, 2013
Rated 1.0 out of 5.0 by Nothing but problems To start, my door didn't automatically shut and latch, which I've never encountered at ANY hotel. Upon checking in, entered my room, and used to restroom; when I was finished and came out of the bathroom, I realized my door didn't shut. I thought it might have been me, but upon leaving my room to attend a conference I'm glad I looked back because I noticed the door didn't shut again. I found the ONLY way for the door to close, latch, and lock is if I pulled it shut. Then I get up early in the morning to iron my shirt, and the iron does nothing but leak water EVERYWHERE (on my shirt, and the ironing board, on the carpet, on my foot (which burned me)), and nothing I did could get the iron to stop leaking. I tried to call down to the front desk to ask for another iron, only to learn that my phone didn't work. Upon checking out, I informed the receptionist of my irritations and clear issue with my room and stay, and she merely apologized. Nothing else to make sure I frequent Crowne Plaza again. I can tell you, that next time I travel, I will stay at another establishment, even if it is more of an inconvenience for me. December 27, 2012
Rated 5.0 out of 5.0 comfortable bed,excellent service The one staff member (Mary) was cheerful, helpful and overall excellent. It was a very convenient location for park, sleep and fly. It was one of the best experiences I ever had at a Holiday Inn property. Comfortable bed and quiet room-what else is there. December 20, 2012
Rated 4.0 out of 5.0 by Overall experience THe hotel was perfectly fine! Rooms may need to be refreshed but otherwise its a nice and affordable place! December 19, 2012
Rated 5.0 out of 5.0 by Great hotel for shuttling to and from O'Hare. We checked into our first room, unpacked and then found out the tv wasn't working and the bathroom sink wouldn't drain. We contacted the front desk and they gave us a new room after maintenance couldn't get the tv to work either. For our inconvenience, they gave us complimentary drink coupons. Other than that, this is a newly renovated hotel, very clean, super staff and a great bed and linens. We'll comeback on our next trip. December 14, 2012
Rated 4.0 out of 5.0 by Good value & updated The accommodations were nicely updated & the sheets were of good quality. Only gripe, was the pillows are not to comfortable. December 13, 2012
Rated 3.0 out of 5.0 by Great Service excpet for shuttle experience I starting staying at the Crowne Plaza 2 years ago. I stay there whenever I'm in Chicago even if my business is across town. Per my recommendation all of my co-workers stay at this hotel also when they are in town because of my high recommendation. During this stay we had a flight overnight to Detroit for a dinner meeting. On the way to the airport we tipped the shuttle driver. When he picked us up at the airport hte next day for our return to the hotel the smallest bill I had was a $10.00 bill. I should have changed it out at the airprot but I didn't so we didn't tip the driver. I know we should have, but didn't. The shuttle driver made some very rude comments in front of my co-worker and (3) other gentleman that were on the shuttle about us not tipping. It was very rude and I was shocked that he made the comments. Too bad.... December 12, 2012
Rated 1.0 out of 5.0 by I would rather get a root canal I seriously dislike staying here. The facility is an obstacle course. Parking is horrible and far away. The staff and service are seriously lacking attention to detail. Very clear they consider the guest an enemy. Meeting rooms missing basics like having the lights working properly. December 10, 2012
Rated 4.0 out of 5.0 by Thanks you.... I do a lot of travel for busines, you (hotel) made my trip very pleasurable. Everyone was helpful and attentive. Thank you! December 10, 2012
Rated 2.0 out of 5.0 by In Chicago on Business The room was very Small compaired to what I am use to. The room was NOT very clean, the Bedspread was soiled. The Front Desk Did NOT tell me that i was being put into a Handicap room. There was NO space to place my shaving bag or medication, near the sink. PLEASE NEXT TIME TELL THE CUSOMER IF A HANDICAP ROOM IS ALRIGHT!! I was not a happy Camper about this, but after a long day I was not about to track all my luggage back to the front desk. December 9, 2012
Rated 1.0 out of 5.0 Fire Alarm We stayed at this property on Saturday, December 1st. We were greeted and treated well upon arrival. We booked a Club level room. The lounge in the club was un-attended when we accessed it at around 5:30 P.M. A few soft drinks and bags of chips were placed on a table. We found this to be lacking and not the usual standard at a Crowne Plaza Club Level Lounge. At approximately 1:30 a.m., the fire alarm went off. We checked the hall way for security or any direction on weather it was a true alarm or not. We contacted the front desk and were told to come to the lobby as a matter of safety. We did and appreciated the concern for our safety. All clear was given. The last we knew of time was that it was around 4:00 a.m. before we were back in bed. No sleep. The front desk supervisor offered 2000 pts as a jesture of compensation. December 7, 2012
Rated 2.0 out of 5.0 by 2 fire alarms in the middle of the night... The fire alarms went off twice in the middle of the night during our stay. We evacuated the building for about 1/2 hour during the first one at approximately 1AM and stood out in the parking lot. After the firemen told us it was o to go back in, the alarm went off again just after 2AM. Needless to stay, a very marginal nights sleep! No Crowne Plaza employees were around to tell the guests it was ok to re-enter the building- we learned from the firemen. We we checked out, the people at the desk didn't mention the alarms at all. The did remember to ask for their $25 parking charge however.. One would have thought that the Crowne Plaza would have offered to comp the parking or perhaps breakfast under these circumstances. Heck, I would have settled for an apology. December 7, 2012
Rated 2.0 out of 5.0 by Smallest Rooms this year. No Platinum Benefits here Room I was given was way too small for 2 people. Uncomfortably small. If I sat at the desk to do work, my roommate could not access 3/4 of the room! This ruined my stay!! As a Platinum Elite member with over 600 stays, I expect better treatment than the average guest. Not the case at this property. I was shunned on the room up grade, free breakfast or a welcome gift upon check in. Never acknowledged my membership status. Shuttle would not take me anywhere except Airport Hotel lobby and fitness center were nice. Beds were comfortable. December 7, 2012
Rated 3.0 out of 5.0 by air & caffeine Predictably nice hotel for the price, except what genius designed the whole thing with no fan in the guest room bathroom? Made everything smell like a junior high locker-room (and worse). Also, what time do we really need the coffee? 10am, precisely when the otherwise full service coffee-counter shuts down, causing desperation in our group. // Nice options for jogging in the woods across the street tho-- a relief compared to the stuffy work-out room. December 6, 2012
Rated 1.0 out of 5.0 by my overnight stay am sorry to tell you that I was terribly uncomfortable because your heating system was very badly adjusted. It kept going from cool air to warm air over and over. I woke up so many times during the night because at times I was cold, at other times too hot. I came home and felt like I had not slept an entire WEEK and it was only one night. I chose the hotel because I was part of a wedding party and they chose this hotel. Last time I slept in a Crown Plaza (in detroit) I got points to my delta sky miles account and this time you refused it to me. I am really disappointed. December 5, 2012
Rated 5.0 out of 5.0 by staff the best welcome and service i experienced through my plenty stays at your hotels! December 1, 2012
Rated 3.0 out of 5.0 by Room extras Our room was comfortable and bed great! Our only negative was that In New Zealand we drink both tea and coffee. The coffee machine was adequate once you worked it out but you make no provision for overseas guest differences, like making hot water for tea. Only one packet of tea! Paper cups might be easy to dispose of and green but not what we were expecting. We also have fresh milk in all motels and hotels and fridges in rooms in New Zealand, powdered milk was revolting. Just a totally different way to do things. Other wise our stay was great and so close to the Trade Show. November 27, 2012
Rated 1.0 out of 5.0 by I will not be staying at the crowne plaza again. we had asked for a room with a microwave and didn't receive it. The rooms were very small, the tub was peeling on the bottom. When we went down to the pool in the shower area there were bugs on the floor all over.The TV would switch channels on its own and you could never get back to the program you were watching. We did not have a good experience at the crowne plaza! Next year we will not be staying there. November 26, 2012
Rated 1.0 out of 5.0 by Noisy Amount of traffic noise was hard to believe. I was on the 13th floor, and it seemed like vehicles were driving right by my room. Building must be very old with single pane glass and windows that are not sealed. Ear plugs and sleeping pills worked the first night, but I got zero sleep the second night. Next time, I'll choose a newer (and more expensive) hotel nearby. November 24, 2012
Rated 5.0 out of 5.0 by Relaxing Stay We were only staying the one night but the room was great, clean, quiet and a great view from the 13th floor. The hotel is pet friendly which was great for us as we have Chihuahua. November 24, 2012
Rated 4.0 out of 5.0 by Good Park and Fly Choice The hotel has decent rooms, covered parking, and reliable shuttle service to O'Hare. It's at the Rosemont convention center, so it can be busy at times. November 20, 2012
Rated 5.0 out of 5.0 by Chicago O'hare Crowne Plaza My family stayed at this hotel for a long weekend in July 2012.The hotel had been renovated since we were there last.The staff was very welcoming to us as a Priority Club members.The room was beautiful and the hotel was immaculate.I look forward to staying with you again the next time we are in Chicago. November 19, 2012
Rated 5.0 out of 5.0 by Exellent comfort What a great stay, comfortable room, clean hotel, friendly staff if you are going to the windy city you really should stay at this Crown Plaza. November 16, 2012
Rated 4.0 out of 5.0 by Nice rooms at a fair price The Crown Plaza Chicago onfefs comfortable an clean rooms al a fair price. The staff gives 100% to help meet a business person's needs. November 16, 2012
Rated 4.0 out of 5.0 by Bad refrigerator situation The refrigerators are set up to go off after 2 hours. This made our stay very inconvenient. The refrigerators should stay on as long as the guests are using the rooms. November 15, 2012
Rated 5.0 out of 5.0 by Steamy Bathroom Mirror steams over and requires guest to clean to use. Need some type of exhaust fan. Upon checking out! tried to find the door person so I could get a cab. He was talking with a friend inside and tough to find. Upon arrival on airport shuttle one desk clerk on phone two at the same position talking, for awhile. If you know you have a shuttle arriving I would think you would be more prepared to check in guests. Meeting room not posted as of 8pm. November 13, 2012
Rated 2.0 out of 5.0 by Hotel Restaurant The hotel room was average and the front desk staff was friendly. I gave this hotel a low rating primarily due to the restaurant in the hotel, Chicago Fire. The service was horrible (slow and the waiter got the bill wrong) and the food was barely average. The service was equally bad the next morning for breakfast. If you stay at this hotel do NOT eat at Chicago Fire. November 13, 2012
Rated 4.0 out of 5.0 by Very Friendly Staff The staff in the restaurant and store remember who I was and treated me like royalty. I will definitely go back. November 7, 2012
Rated 4.0 out of 5.0 by Good conference facility I was here for a national conference and the facility was well-appointed for such a meeting. Food was quite good, and service was excellent. However, my room smelled stale, like it had been a smoking room in the past or something like that. It was a nice room with comfortable beds and seating and an updated bathroom, but the stale odor was a turn-off. November 5, 2012
Rated 4.0 out of 5.0 by Nice hotel The hotel was a little above average based on my normal hotel experiences. I thought the staff was helpful and the facilities were nice. I liked the bathroom design a lot and the room was very spacious. There was a sound coming from the air return, I think, that kept me up a bit at night, but I didn't complain about it to the staff and I was usually able to get to sleep eventually. November 4, 2012
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