Rated 4.0 out of 5 by 292
Rated 4.0 out of 5.0 by JVB2013 Good, but not what I expected
I just stayed at the Crowne Plaza Chicago Ohare Hotel for a conference that was also held there. Nice hotel but 2 things I noticed that stuck out to me that I thought would have made a better impact for guests. 1. Lobby. Yes, it was clean and organized but very unimpressive. Very cold feel and no decor. I also thought they had Valet service. 2. I stayed on the 4th floor and the carpets in the hallways were filthy. Room was nice, conference facilities were nice, nice store, great front desk staff and great location close to everything you need; restaurants, entertainment district, convention center across the street, close to expressway (I294). overall I had a great time and my needs were met for what I was there for.
September 11, 2013
Rated 4.0 out of 5.0 by Gaganshrut Comfortable bed and great work out area
I stayed there for 2 nights. It is very easy to approach CTA train station or any taxi service from there.
September 5, 2013
Rated 5.0 out of 5.0 by Jgrammar Great Place and Great Location
I stayed here around the Labor day holiday and it was a great experience. The room was clean and the hotel was in a great location. My only issue was with the parking. During check in the person rushed my check in I assume because the line was really long. I paid for a parking package and for some reason my pass did not work. I went to the desk two times and they finally gave me a pass that worked. Besides the inconvenience of the parking pass not working this was well worth it.
September 4, 2013
Rated 4.0 out of 5.0 by Mattcavs Business Stay
We had business meetings here for a few days. The facilities were well equipped to facilitate our meetings and the dining options inside the hotel were appreciated as well. I was pleasantly impressed with the quality of my room, particularly with the bed itself.
August 30, 2013
Rated 5.0 out of 5.0 by SOFTBALLRICH COMFORT CONVIENENCE, AND SERVICE
i WAS VERY IMPRESSED WITH MY RECENT STAY AT THE CROWN PLAZA O'HARE. THE LOCATION OF THE PROPERTY WAS LESS THAN 5 MINUTES AWAY FROM MY SEMINAR. THE ROOM WAS SPACIOUS AND EXTREAMLY COMFORTABLE. THE BED WAS A PLEASANT SURPRISE AFTER A TOUGH DAY ON THE FIELD. THE RESTAURANT 'S MENU OFFERED SOMETHING FOR EVERYONE. THE EVENING MEAL WAS DELICIOUS. THE STAFF WAS FRIENDLY AND HELPFUL. I WOULD HIGHLY RECOMMEND THIS HOTEL.
August 28, 2013
Rated 5.0 out of 5.0 by Vilesd Crowne Plaza
Exceedingly clean room, bedding luxurious, clean, with very nice pillows. Pool was warm, clean and well kept. Staff was pleasant, quick and on-target. Great experience. Large facility, many amenities. We were staying at the property as a sleep & fly & it was amazing. quick shuttle, timely departure! Thanks!.
August 26, 2013
Rated 5.0 out of 5.0 by Angel69 eager to serve the guest in their needs
I attended the Chicago Dance Convention on Aug. 16-18. I had just had surgery and found that my leg was getting worse so I was provided a wheel chair at no cost. Top notch service!
August 26, 2013
Rated 5.0 out of 5.0 by Annette2013 Great location, lodging and service
Convenience of staying close to the airport and fast, efficient shuttle service to O'Hare. Room was superb and the indoor pool offered relaxation after a long day. Walking distance to one of the finest outlet malls, and a great location for fun activities. Service was top notch.Will definitely stay there again.
August 25, 2013
Rated 5.0 out of 5.0 by Stevie312 weekend getaway with wife and kids
one of the best hotels to relax at with the family. Great service and the best hot wings in town.
August 23, 2013
Rated 2.0 out of 5.0 by pinhead Lack of cleanliness
Been to a lot of hotels and see more and more of a lack of
attention to cleaning. On our stay we closed the bathroom door and found hair and fake eyelashes(!) By the fridge, we found a
rubber band and bobby pin on the floor. They remained there our
entire week stay. You'd think the top priority would be a clean room.
August 21, 2013
Rated 5.0 out of 5.0 by kabbot10 Comfortable and friendly stay
This was our second visit and they fulfilled our expectations. It was a comfortable and easy stay and the staff was great. We will be back!
August 20, 2013
Rated 4.0 out of 5.0 by Carli50 good lacation an comfortablr
good location if you have to leave from the airport early in the morning, and very near from an outlet
August 20, 2013
Rated 5.0 out of 5.0 by Lynestra Flashback Weekend
I had an amazing weekend as I do every year! I go to alot of conventions and by far this is my favorite hotel! I always look forward to coming back every August and would never stay at any other hotel.
Staff is friendly, helpful and always full of smiles. I think you all deserve a pat on your back for running things as smoothly as you do each year. I'd also like to thank all of the staff for taking pictures with me in and out of costume.
What can i say about the rooms? Super clean and those beds are so comfortable! I always want to wake up early for the cons but its just impossible with the comfort of the beds :)
I look forward to seeing you all next year! Keep up the good work!
August 20, 2013
Rated 4.0 out of 5.0 by Lff23 Glasses
The glasses were dirty when I arrived so I put them outside the bathroom door and the cleaning service put them back in the bathroom dirty. I have to wonder what else may not be clean.
August 19, 2013
Rated 5.0 out of 5.0 by Paul1976 My home in Chicago
I just go to Chicago once a year for an annual event, and im not moving elsewhere for sure.
The staff is beyond helpful, everyone throws that little smile or extra effort that pleases, without sounding forced or empty.
Food is good and cheap for being in USA, rooms are excellent, and the pool is quiet and warm... And this was a business trip! Not many families so overall ambient is smooth and calm.
A definite 5 star experience.
August 18, 2013
Rated 5.0 out of 5.0 by Gemini060973 Tired off always hearing the negative
I travel a lot for work and I have stayed in many hotels. You never read good reviews any good ones. The beds were nice and the rooms even nicer. This was a recreational trip for me and my friends. We were attending Flashback weekend and we did get the great rates. The hotel staff was very nice too! I cannot say how happy I was with the hotel and I will defiantly recommend it to anyone who ask. You are even close enough to the L station and a short ride later you are in town. Thank you!
August 18, 2013
Rated 5.0 out of 5.0 by Fridayfan Very comfortable, great service
Had a great stay. The service was wonderful. The hotel was within walking distance to everything we needed. Also had a nice restaurant in the property that was reasonably priced. Would definitely stay here again.
August 18, 2013
Rated 4.0 out of 5.0 by therealratfink Club access rooms aren't really much of a benefit
The club even during the short hours it is stocked, has little to really offer. The printer can't actually be used. The dirty dishes etc stayed for hours on the counter and the food and drink disappeared quickly. I don't really see any added value for this. The website indicates it includes a continental breakfast, but the staff had no idea what I was talking about.
August 15, 2013
Rated 5.0 out of 5.0 by MotorcityMark Wonderful convention stay
From check in to check out...the staff and facilities were terrific! Room was perfect. Food choices were great and in/out parking was easy. Couldn't ask for a better location across from the convention center.
August 15, 2013
Rated 3.0 out of 5.0 by VinShar Parking
it is very inconvenient to come out of the parking after paying parking fee, if you want to return to River Road.
August 13, 2013
Rated 5.0 out of 5.0 by tankd98 Great night's sleep and amazing service!
This is a beautiful hotel tucked in among several other hotels in a nice neighborhood. We met another family from another state so we had to rely on public transportation to get to our destination (which was the Cub's game). The train was within walking distance so that was very convenient. We were doing the whole tourist/sightseeing thing so we didn't get to enjoy the onsite restaurant but breakfast must be really good because the line was crazy long, get up early to avoid it! Zachary at the front desk was so professional and so great, our check in/out was smooth and easy. He was incredibly nice and helpful with all of our out of town questions. The beds were incredibly comfortable and I loved the pillows! For being as close to the airport as we were, we hardly heard any of the air traffic. Our kids really enjoyed the pool but if I had anything at all to complain about it would be the floor around the pool was very slippery. I know its a pool area but if you're just there to watch and you have flip flops on, be careful. Overall it was worth the money and I will stay there again when we are in Chicago!
August 11, 2013
Rated 4.0 out of 5.0 by Dee3 Booking trouble
I like the hotel but it is a little expensive for nothing that special. Also I was annoyed that I booked a smoking room and was told there wasn't one available when I arrived. I shouldn't be able to book a room that is not available, I understand it was because some customers had delayed flights, however that should not affect my stay.
August 10, 2013
Rated 5.0 out of 5.0 by titanjimfrmwis very nice and afforable
Me n my husband stayed her when went away for a weekend to celebrate our anniversary and it was so nice n clean restaurant on site pool was warm n open till 11 the staff was so nice and helpful and not to metion so close to subway station and even an outlet mall n airport. So glad we chose to stay here n we will be bk!!
August 9, 2013
Rated 5.0 out of 5.0 by dave1515 comfortable, convenient
I had concerns before I arrived based upon past guest comments regarding staff and parking. I contacted Ms Jacobsen who assured me that things would be good. Our trip was successful and the the hotel was very comfortable and very convenient. We had no issues at all other than a reservation mixup that was promptly looked after. thanks again
August 9, 2013
Rated 5.0 out of 5.0 by AayKay1 Always a nice place to stay
We stay frequently at this Crown Plaza because of events hosted in it and we always enjoyed it that even when we come to the area without the events we always try to stay at this hotel. We notice year after year that the staff are the same which tells us that it is well run and the staff are happy. Happy staff treat customer well. Keep up the good work our next atop in this hotel is in Oct, 2013
August 5, 2013
Rated 3.0 out of 5.0 by oletha Price and Services
I stayed at the Intercontinenal accross the street for about the same price and the hotel is much nicer. I think the price for this hotel should be lower since it is a much lower quality, I have stayed at many hotels that offer a concierge floor which I paid for, which to receive potato chips and sodas in the can was a bit ridiculous. At one point there were plates or utensils in the morning, the continental breakfast was a joke. I would pay for this upgrade at this hotel. Also, I ordered breakfast and noone knew that the menus in the rooms said room service for breakfast ended at 10:30am, they thought it ended at 10:00am. We did receive service but after being accused of complaining. The rooms were nicely updated but again for the same price and a nicer room a person can stay at the Intercontinental. Although there was a sofa bed that could be used there were no linens in the room for this sofa bed, so we had to call the front desk, when we arrived, there were dirty dishes out in front of the room when we arrived.
August 4, 2013
Rated 5.0 out of 5.0 by Tomd19 GREAT SUITE
I was happy to get an upgrade to the Presidentail suite as a platinum member!!!
Wow it was so cool and the room was huge with a changing room, two bathrooms and a great living room and dinning room.
August 1, 2013
Rated 4.0 out of 5.0 by cincyjeff Excellent staff and service
We stayed overnight for a business meeting. The staff was courteous and prompt at check in. Service in the restaurant was a bit slow but adequate. Food portions were substantial. Room was excellent.
July 31, 2013
Rated 3.0 out of 5.0 by keke3 A little bit disappointed for this crowne plaza
I'm a little bit disappointed with the check-in process. We had a pretty late check-in, around 10:00 pm. So there were really not that many people awaiting. However, the front desk gentleman was not very friendly and did not recognize my platinum membership. He even did not tell me how to connect to the complimentary wifi. I tried to call the frontdesk using the room local phone, but it didn't work. I have to call him using my mobile phone, and before I even finish my question " how can I connect to the wifi, which option should I choose for the charge type", he rudely interrupted me and transferred me to some technical department. Of course, technical staff told me I have to ask the frontdesk for the connection type. I then called him again and finally knew how to connect to the wifi. Again, it's like 10:30 pm, and there were not a lot of people waiting for check in.
The amenities in the room is Crowne Plaza level. We are quite satisfied about that. However, we found out that we are located together with some groups. The whole block of that level was extremely noisy! At the beginning, I even found it a little bit hard to get asleep. When we got off the elevator, I found that in the other block there was a so called "quite zones". I did not understand why we were not located in the quite zones but with some random group who were staying pretty late until 1:00 am (or maybe later) and got up early like 7:00 am. I can tolerate anything but the noisy environment. This is the main reason I got very upset about this stay. As a platinum club member, I can understand if I do not have a room upgrade because of availability. But I do not understand why I'm stuffed with parties.
The check-out process is prompt. I did not request any fast check-out. But someone knocked at my door and left a check-out form under my door.
Overall, I think all the problems I had could be solved easily by the hotel. I may stay here in the future if I get some responds.
July 30, 2013
Rated 1.0 out of 5.0 by Indiana87 Horrible shuttle service.
The room was ok. The restaurant was excellent, pizza.
Waited over 1 hour requiring a phone call only to a response that they were told the flight had been cancelled. This is a shuttle every 30 minutes. After this still waited 30 minutes, watching other shuttles return again. Was told it would be about 15 minutes. Driver didn't get out of his seat to load luggage until I began to carry them up the step.
The goal was a nice stay and prompt shuttle, first achieved. Second was worthless.
July 28, 2013