Rated 4.0 out of 5.0 by Deb50 Comfortable bed and great location
Was very pleased with the comfort of the room and bed. Staff was extremely friendly. If going to the Donald Stephens Convention center, this is the place to stay.
September 20, 2012
Rated 5.0 out of 5.0 by S476 Friendly service and comfortable room.
The hotel staff, especially Mary at the front desk, were very helpful and personable. The room was very clean and comfortable.
September 11, 2012
Rated 5.0 out of 5.0 by GeeGee1 Great Place to Stay
Had a wonderful stay with the grandchildren at this location. The staff was most accomodating and helful. Would definitely recoomend this location for future stay.
September 11, 2012
Rated 5.0 out of 5.0 by jl9104 Excellent Service
We checked in after midnight and received excellent, helpful service from the night clerk. We rented 2 rooms and she accommodated us with adjoining rooms. Great stay!
September 8, 2012
Rated 5.0 out of 5.0 by Tomd19 Great Stay
Wow, I had a great time at an airport property! Crowne plaza O'Hare is a beautiful hotel and a quite nights sleep.
Had room service and the pork tenderloin is excellent.
You need to check this out!
August 30, 2012
Rated 5.0 out of 5.0 by KAfamily24 wonderful stay!
We met up with family to start off my niece's 2nd year at the Art Institute in Chicago. The Crowne Plaza seemed to offer one of the best prices. We were very pleased with our accomodations. We would definitely stay there again.
August 27, 2012
Rated 5.0 out of 5.0 by jperalta Good stay
A good stay in the hotel, I think that could be better. The staff, the day that we arrived, was great!!! The parking was a little confused, sometimes the card doesn't work, and we have some issues when we leave the parking lot, the people outside ask about the paper that confirm our stay (because the card didn't work), and honestly I did put in my luggage so ... take me some time... that was odd ... but the average still good.
i'm not pretty sure if I'll use it again, but in average was good.
August 24, 2012
Rated 5.0 out of 5.0 by Tomd19 Fractured Knee
I had fractured my knee and the airport has a pre -arranged assistance you make when calling reservations.
The hotel drive saw I was in a wheel chair and when I arrived to the hotel there was one ready to take me to my meeting. They also arrange for me to have a wheelchair accessible room on a low floor without my requesting it.
Everyone went out of their way to make sure I was taken care of!
This was a great experience and I will return.
August 23, 2012
Rated 5.0 out of 5.0 by PJWisconsin Nice hotel - excellent value.
Great value for a nice hotel. Best value I could find in the area. Nice, updated rooms. And I appreciate a TV remote with a sleep timer! Thanks!
August 22, 2012
Rated 5.0 out of 5.0 by BusyWorkCouple Nice Place, Amazing Staff
My husband and I recently stayed at this hotel on a work trip as they had a great package that included parking and breakfast with the stay. The hotel is nice and the room was quiet and comfortable, but the best part was the staff. My husband and I had a problem with our reservation which was completely our fault. The staff fixed everything quickly and got us a room even though they did not have to. They were very nice and did everything they could to make our stay pleasant in a tough situation. I will definitely stay here again next time we have to come to the area.
August 20, 2012
Rated 5.0 out of 5.0 by Lynestra My Experience
This hotel was great! I've always gone to the conventions but never stayed, this year i wanted to test the waters and it was AMAZING! The staff was extremely nice and very helpful! Our room was comfortable and perfect! And i will be doing the same for next year and i cant wait!!!
August 18, 2012
Rated 5.0 out of 5.0 by Tomd19 New, clean, hotel offer at O'Hare
The Crowne Plaza O'Hare is a great alternative to the stuffy tired other hotels on the block. Friendly staff, great tasty food in a fun not stuffy restaurant. Great gym - two in one. Modern bright room with quite A/C and all the comforts of home.
August 15, 2012
Rated 5.0 out of 5.0 by cooldude2003us Good with one drawback.
I enjoyed staying up at the Crowne Plaza earlier this month for a couple nights. There is one complaint. The restraunt was very slow in the morning. I waited about 5-10 minutes for a refill on my drink. They were slow too.
August 13, 2012
Rated 1.0 out of 5.0 by Dee911 Consistently great
Every year (twice a year) I receive great service.
August 13, 2012
Rated 5.0 out of 5.0 by freda everything I read that would be available was there, very clean hotel
This motel actually far exceeded my expectations. Staff was courteous. Registration (made on line) was extremely fast and efficient upon arrival. Food at motel was above average. Room was superb and met all my needs plus!
August 11, 2012
Rated 5.0 out of 5.0 by tgk5457 tgk5457
Very comfortable bed, best shower I've ever had in a hotel and even though hotel was located next to major airport was quiet.
August 11, 2012
Rated 3.0 out of 5.0 reception desk
i had the absoulte best check in experience with my stay.
i believe the rep's name was marina, and she was fantastic.
so nice, receptive and helpful.
please pass along my regards and mark her personel file accordingly.
ps. you make this survey to involved and complicate. i like to leave minimal personal info, your survey has given me a negative experience.
August 10, 2012
Rated 5.0 out of 5.0 by Nisiof2 We Would Stay Here Again
This hotel is a stone's throw from the Akoo/Rosemont Theatre where where we were attending a concert (there is none closer). The room was very nice and clean and the curtains were truly black-out, the bathroom was plenty large enough, the staff was friendly and competent, parking was a breeze, and it's easy-on-easy-off I-294. If you're in the area, this is a great place to stay.
August 7, 2012
Rated 2.0 out of 5.0 by blackandwhite Nothing special and poor service
The facilities are dated and dirty. The bellman was not around to help with luggage both upon arrival and departure. The in room amenities were poor. The front desk staff were extremely unhelpful.
July 31, 2012
Rated 4.0 out of 5.0 by Sister all right stay at Crowne Plaza
I have a huge family and durning our stay at theCrowne Plaza durning the month of Feb. 2013 the food should be pork free of it and its by product. Catering to our needs would be more profitable for the Crowne. Please, if you could be more considerable in this matter would be appreciated. Thank you very much. Will see you once again in Feb. 2013?
July 30, 2012
Rated 5.0 out of 5.0 by Cyclejock Chicago Vacation
Had a great time! The hotel was very accomodating and easy to navigate. The staff was very knowledgable and very helpful. The concierge suggested several attractions and restaurants that we enjoyed.
July 28, 2012
Rated 5.0 out of 5.0 by Philbe An excellent stay
Had an excellent stay....Warm welcome and excellent service
July 26, 2012
Rated 2.0 out of 5.0 by inthelime Not as good as last time
This is the second time we've stayed at this hotel. It seemed the staff just wasn't ready for the conference this year. We had constant problems - lack of towels in the room, no sheets on the pull out bed and when delivered they were tossed at us, restaurant issues. In past we've enjoyed superior service at this hotel. We paid more this time for less.
July 25, 2012
Rated 5.0 out of 5.0 by chickens Very comfortable room. Great food.
The room was very clean and luxurious, modern, great television, prompt room service, very friendly employees from the front desk to restaurant employees. Would definately go back again. Also very nice gift shop.
July 22, 2012
Rated 3.0 out of 5.0 by mdfang Uneven Service
Room was clean, but only had two creamers for two coffees. Had to keep requesting more. Had trouble with refrigerator, asked desk, had no idea. Finally got engineering guy in who said frig only worked for two hours at a time! No whirlpool, and swimming pool was closed during the time I wished a swim. Food in the dining area was small selection, and ran out of items. Had trouble with getting wrong food items. Was told at desk I would get a complimentary paper. However, asked front desk and they said I had to request it each day. Gave me a paper last day, but I didn't request one. Value was great, but would not recommend it at full price.
July 21, 2012
Rated 5.0 out of 5.0 by Jeannine Exceeded my Expectations
I booked a room here for and my two teenagers because I was offered a discount as part of my conference registration. I wasn't expecting much but it was a great place to stay. The hotel itself is incredibly friendly and attractive and very functional. My only complaint would be the neighborhood. I love being able to walk to other restaurants and stores and this is not the place for that kind of experience. But the hotel really has it going on. Good job Crowne Royal!
July 21, 2012
Rated 5.0 out of 5.0 by Kentl Quiet luxurious rooms
Spacious room with very comfortable bedding and the location made me feel very secure here.
July 19, 2012
Rated 5.0 out of 5.0 by kwin66 Great Stay
From moment we checked in, we felt very comfortable and welcome. Our room was clean and well maintained... we loved the modern decor. The bed was extremely comfortable, linens and towels plush. The staff was friendly and very helpful. We used the "Park & Fly" package. The long term parking was attached to the hotel so we had no worries about leaving our car there. The shuttle service to and from the airport was impeccable. The beginning and ending of our vacation was thankfully made very stress-free. We would definitely stay here again....and would definitely recommend to any traveling family and friends.
July 16, 2012
Rated 1.0 out of 5.0 by DRFyorelA Unhappy !!! Very poor service
As a platinum Priority Club member, I was very disappointed in the service at this property. The front desk people need more training in communicating messages to accounting. They charged my account to the wrong credit card even after I gave them detailed instructions, in writing, on what to do. I emailed them all the info they needed to settle my account and they still got it wrong.
July 14, 2012
Rated 3.0 out of 5.0 by softballover Good place to stay but some problems
Good place to stay but our reservations our group got messed up. We had Leroy Athletic Club stay at this place and when making reservations I was told all of the room would be on one floor and they ended up not being at all. Because of this I could not enjoy my stay during the evening hours. Our Clubs plan was to have all the rooms on one floor so the noise would be to a minimum. But it ended up being our kids playing cards in one room and the adults talking in another. But the Rooms where so spaced out I keep leaving the adults to checking up on the kids. Noticing the kids where loud i had to stop everything and stop it.
July 14, 2012