Crowne Plaza Chicago Ohare Hotel & Conf Ctr

Hotel Front Desk: 1-847-6716350

Hotel Fax: 1-847-6715406

Hotel Email: sales@crowneplazaohare.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
O'Hare International Airport (ORD)

- Distance from hotel: 1.5 MI/ 2.41 KM East l

- From O’Hare Airport: After exiting the airport, follow the signs and exit River Road South. Turn right. Hotel is on right side, approx. 2 blocks down.

Midway Airport (MDW)

- Distance from hotel: 35 MI/ 56.33 KM South East l

- S on S CICERO AVE/IL-50 S to W 59TH U -W 59TH to IL-50 N/S CICERO Go on I-55 N/STEVENSON EXPY N to CHI Go I-90 W/I-94 W via EX 292A to WI L I-90 W/KENNEDY EXP W via EX 43B O'HAREROCKFORD R I-190 W via EX 78 I-294 S/INDIANA/ORD RIVER RD exit, EX 1

Train
ROSEMONT

- Distance from hotel: 0.5 MI/ 0.8 KM South

- North on River Road 1/4 down the street, located on the east side of the road.

Subway

ROSEMONT El Train located 1/4 mile North of hotel

- Distance from hotel: 0.25 MI/ 0.4 KM North

- North on River Road 1/4 down the street, located on the east side of the road.

Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 24.00 USD

- Self park, covered and outdoor, available 24-hours. Overnnight parking available at the cost of $24 per night, day parking available at $20 for 12 hours or less. All parking available with in/out privileges (rates subject to change). Prices for trucks & trailer are available, overflow spots available. Guests parking over sized vehicles must pay for every space used.

Print Hotel Fact Sheet

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Hotel Highlights

You won’t find a more ideal setting for business meetings, conferences or social events. Our hotel is less than two miles from Chicago O’Hare International Airport and only two blocks from public transport to downtown Chicago and Michigan Avenue. Thoughtful services, like our “Park, Sleep and Fly” package, free 24-hour airport shuttle and knowledgeable concierge, help make your trip worry-free.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.1

based on 509 reviews
85%
Recommend This Property
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Ratings Breakdown

509reviews

  • 5 Stars
    257
  • 4 Stars
    137
  • 3 Stars
    50
  • 2 Stars
    35
  • 1 Stars
    30

Front desk service

By

October 16, 2014

I would like to thank the front desk staff William for his sincere service attitude. I had to change a room the second day due to someone smoke on that floor. The hotel was fully book that day, and William spent time to help me accommodate what I requested. Thanks

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extremely uncomfortable sofa bed

By

October 16, 2014

Other than a completely unusable sofa bed everything was fine.

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staff great hotel less

By

October 15, 2014

Lobby and bar area were inadequate for our group

Rooms need up date of decor
Staff very helpful and pleasant

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Terrible service

By

October 14, 2014

platinumelite

I stayed here 1 night for business. After I checked out the hotel at about 1 pm, I went to catch my flight, then I found out that I have left my ipod in my room inside the bedside table drawer, so i called the hotel front desk about 9 pm, they stated that their "lost and found" department was close and I have to call back again the next morning. The first thing I do the next morning was called back the number and it leaded to voicemail, so I left a massage about 9 am. Then I called again every 2 hours, finally someone picked up the phone at 5 pm and she as the supervisor told me that there was another customer checked the room after me, and she checked the room, there was nothing to be found. Then I ask her why I had been calling for the whole day and left a massage but nobody called me back, she rudely said she didn't hear any calls and even she listened to me voicemail at 11am, she didn't bother to call me back, and there was nothing she could do.

I can't believe how rude she was, I was already upset about lost my Ipod, and she just made the situation worse. As a platinum member, I don't deserve this kind of attitude.

I will not stay here again EVER.

Posted byHotelStaff
October 17, 2014
Dear CherryC, Thank you for your feedback. I deeply regret that your stay experience was less than satisfactory. I apologize for the unfortunate experience and the way it was handled. I can assure you that this is not a typical experience for our property and I would like to address it accordingly. I am wondering if you could contact me directly at 847.928.3700 or e-mail me at cjacobesen@crowneplazaohare.com to provide me more info about your stay (room number, day of arrivals) Thank you for your business and I am looking forward to talking to you soon.
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