Rated 4.1 out of 5 by 91
Rated 5.0 out of 5.0 by timarie530 Ticket to a better nights sleep!
I was very satisfied with everything the Crown Plaza had to offer! From their food at the resturaunt, clean rooms, great pool, jacuzzi, work out room, to awsome staff! You can't find better quality especially at such greaty rates! Thanks for a wonderful stay!!!
August 5, 2013
Rated 2.0 out of 5.0 by CBluder Bathtub moves, and poor choice for conventions or gatherings
I stayed in a mini suite, and was very disapointed in the bathroom area, poor lay out has a nice vanity but no room for your personal stuff because of coffee maker and faucet is too far from sink causing flooding on the vanity top. Also the remodel of the bathtub was apparently a tub liner that was not attached to the solid floor which had a lot of movement when taken a shower and at times it you were not careful would pitch you from one side to the other, cause dizziness due to motion. The bed what can I say I guess these hotels are providing small square pillow that are hard or firm, not confortable they are more for the decorative asspect than confort so I guess I should have brought my own. The restraunt had a poor menu choices and no complimentary breakfast was offered. The front desk was willing to move us to another room but unfortunately that was not doable for the fact that we where participating in a function that did not get us to our room until 11:30 pm or after.
Then when checking out after 4 day stay I told the front desk that they could have at least discounted the room, or gave us the regular room rate and the gentleman was very rude and said that he might see what he can do. Very Disapointed in the Hotel
August 5, 2013
Rated 4.0 out of 5.0 by Rushton great room at a great price
This hotel was very well-priced, and the room was nicer than I expected for what I paid. The area of Sacramento isn't what we'll call visually stunning, but it is near a number of restaurants (mostly fast food), and is close enough to the highway to be convenient without feeling like there's a truck right outside your window.
The internet connection was solid, and the fitness room was nice and well-maintained.
July 29, 2013
Rated 5.0 out of 5.0 by Laurie12 hotel stay
Nice hotel.. i have stayed here many times.. the hotel staff are very very nice.. the rooms are nice and the lobby.. the hallways are not great so do not judge the rooms by the way the hallways look.. the hallways could use a makeover.
July 26, 2013
Rated 2.0 out of 5.0 by 10Robt Great room and comfortable bed; outside room disappointing
Love the room, the bed and even the towels.
The front of the building is not inviting; two entrances with a blank wall. Very industrial and bare.
The lobby is huge but again not inviting. The tacky drapes to the restaurant have to go. The restaurant is very dull. The staff is great up there is no life to this building except for the room.
Great place to sleep but that's it.
July 25, 2013
Rated 2.0 out of 5.0 by irish0616 Not Crowne Plaza Standards
The parking lot was covered with trash, and was poorly lit. I had to wait for around 20 minutes to check in. There was a long line and only one staff member. Carpet downstairs was worn and outdated. Room was fine, but standard. Breakfast the next day was horrible. The service was uninterested, and food was not very good. Really dissatisfied, and wish I would have spent my points elsewhere.
July 15, 2013
Rated 5.0 out of 5.0 by 7676 Top notch stay
My compliments to the General Manager and all the staff for making my stay a superior experience.
July 15, 2013
Rated 5.0 out of 5.0 by Linda952 Great all around hotel
Geeatly enhanced my conference experience. Thanks.
July 13, 2013
Rated 5.0 out of 5.0 by BlondeInTheFog Staff went above & beyond
The staff is so great! We left a beloved stuffed animal behind in the room. Theresa R immediately got on the line and assured me she had "Scruffy" in her hands, and quickly began making arrangements to ship it back to us. My son stopped crying, as he realized he hadn't lost his "old friend." I can't tell you how much my husband and I appreciated her kindness. That was on top of a hotel room that my son rated, "Awesome!"
July 8, 2013
Rated 5.0 out of 5.0 by KerryP Good venue for meetings
This is the 2nd year I've stayed here for the Family History Expo. Staff was very accommodating by providing buffet lunches both days. The rooms are lovely and very quiet. My only complaint is the lack of shade in the parking lot. It would be wonderful if there were more trees or shade structures.
July 4, 2013
Rated 5.0 out of 5.0 by Cyen Great value in Sacramento
This hotel has recently been redone and is a very nice property, very good value. Nice bar, good breakfast at the restaurant, nice clean pool. Would definitely recommend.
July 4, 2013
Rated 4.0 out of 5.0 by slowrunner77 Worthy
There were some odd instances of the upkeep not keeping up in areas, like the certificate in the elevators (which were molasses slow) hanging off the wall, or the scuff marks along the wall in the entry way to our room - all things easily fixable and yet ignored. But overall, the room was clean and comfy, the lobby was nice, and the pool area was great (much better than many more expensive hotels). For the price we paid and the fact that parking was free as well - great deal.
June 21, 2013
Rated 5.0 out of 5.0 by BigJay Great customer service
I have many choices when I travel to Sacramento. I have stayed at many other properties in the area and tend to return to the Crowne Plaza. The staff is allways very inviting and eager to help with any of my questions or needs. The rooms are clean and the beds are nice and comfortable. They have many room and packages avalible to pick from. I will continue to use Crowne Plaza as my home away from home.
June 18, 2013
Rated 4.0 out of 5.0 by ADesertHare Nice hotel, very odd elevators
This hotel is just laid out oddly. It looks like the access road for this hotel was on the other side of the property at one point. The front desk at the entrance to the property are on the absolute opposite of the larger, faster elevator banks. Still the staff was nice, the lobby a bit spartan, and the hotel bar was comfy and reminded me of an old Vegas lounge. Room was clean, shower shot water all over creation against the ceiling, but still got the job done. Odd though that this is a Crown Plaza. Other than a restaurant, there wasn't much different from a standard hotel like Holiday Inn or Holiday Inn Express.
June 17, 2013
Rated 5.0 out of 5.0 by ZooBound Excellent with one exception!!
Everything was wonderful newly updated. We really enjoyed our stay. Saff were great no problems.
Resturant service was horrible! We had simple orders but server was very unknowlegable about menu and drinks. She did not understand the differance between White and Pink wine nor did she understand our menu choice which was a dinner straight from the menu and a sandwich from the menu. Food was so so once received. Never brought the bill had to ask for it. We will be back teo stay at the hotel but we will NOT choose to eat at the Arbors resturant again. We had a baby and it took way too long for our dinner.
June 14, 2013
Rated 5.0 out of 5.0 by Christina45 Overall Wonderful
I was plesantaly suprised when I arrived. The Crowne Plaza is newly updated and the service is top notch!!!!
May 24, 2013
Rated 4.0 out of 5.0 by mykee515 Spacious rooms and good overall service.
This was my second time staying here and must say that it was just as good as my first time. Crowne Plaza will definitely be my place to stay at in the future.
May 22, 2013
Rated 4.0 out of 5.0 by Missy82 Bed covers.
Thought the room was clean & the bathroom nice & clean also.
However, the bed covers were too heavy for the month of May. If you had a lighter spring/summer bed cover I probably would have slept a little better. It was heavy & too hot to sleep under.
Otherwise the room & bed itself was comfortable, just the bed covers were too heavy.
May 21, 2013
Rated 3.0 out of 5.0 by NPUCD Not positive
May 9 I spent one night at this hotel to attend a conference. Checked in around 10 pm, was assured by friendly evening staff that I was able to check out later the next day. On May 10 am the first staff that I encountered (unfortunately) was Ms. Alla, rudely told me I could not have late checkout. I insisted to get my 2 hours extension. Please...hotel service is supposed to be hospitable! Ms. Alla needs training for customer service. This encounter made this a negative experience. Other staff were great.
Room--nicely renovated, but needs a bit sprucing up. The comforter had light stain. Carpet is not really clean. One slow elevator (with musty odor).
Conference--coffee cup is miniature...need at least 3 cups! Hot water for tea was luke warm. Lunch was OK for cold cuts and salads. Room temperature goes from warm to really cold!
Lots of free parking. Nice pool...did not get a chance to use!
Overall...not too positive!
May 15, 2013
Rated 4.0 out of 5.0 by Ohhi Good Stay except for Restaurant Service
Rooms were clean and quiet. Great location for on/off freeway access.
Restaurant food is good, however, service is quite a bit chaotic. We would not have utilized the restaurant if we did not have complimentary breakfast coupons.
May 14, 2013
Rated 5.0 out of 5.0 by Mousecat The room was very comfortable and the staff excellent.
We had a great time at this hotel. The bar was great and we met some nice people. The staff was very helpful and they had very good food. Great visit...
May 10, 2013
Rated 4.0 out of 5.0 by Kashman Good value, comfortable room and a decent rate
The only negative I can think of is the bar and the horrible beer selection! Bar tender didn't know what an IPA was... Not to mention they didn't have any! Really???
May 10, 2013
Rated 5.0 out of 5.0 by NunezCHomes Great Stay
Great hotel, centrally located, and nice amenities. Great staff, will stay again when in the area
May 9, 2013
Rated 5.0 out of 5.0 by Maggie227 Love the service and the staff
We stay here a lot because the hotel is modern, comfortable and the staff is great
April 29, 2013
Rated 5.0 out of 5.0 by ccccccc Wonderful change from the old Holiday Inn Express
I don't know when this place was remodeled, because it has been a few years since i have stayed here when it was the Holiday Inn Express.
But WOW! simply beautiful!! I was impressed with the new decor
and the room was stunning! It was a much needed upgrade.
The front desk person who checked me in was very professional.
The only bad thing i can say about this place is what i have been complaining about for years: GET DECENT COFFEE IN THE ROOMS!!
In this day and age, there is no excuse for the terrible coffee you offer your guests in the rooms!!
Last time i made a comment about this, they told me there was a starbucks 1 block away.
I need my coffee 1st thing when i wake up before i get dressed so i am not going to go to starbucks.
Now i just bring my own coffee.
April 26, 2013
Rated 5.0 out of 5.0 by 1HRCzar Wow
Prior to booking my stay I read the reviews of the other customers...let me just say I was underwhelmed and very suspect as to what I might find...let me tell you that I was truly overwhelmed with all moments of truth that I participated in which included of course Check-in, the gym, the on-site dining room and of course my room. Our room was on the 6th floor facing away from I-80 (no noise...very quiet) it was very comfortable with room to spread out. The bedding was very nice and the bathroom well equipped. The gym had plenty of equipment all in working order and the dinner was very good and reasonably priced. As for the service, we were treated like they wanted us there and were excited to serve us. This included the Dining staff as well as the check-in. All in this was more that I expected and would definitely stay again.
April 18, 2013
Rated 4.0 out of 5.0 by 4Fergie comfortable bed and furnishings
Check in was excellent.
Alarm clock was a challenge-however called for wake up call and this was easily completed.
Conference room very well lit and easily assessible.
Dining was ok. Food was good. Female who sat us called us guys-a group of 4 ladies was a bit of a turn off. Waiting for our fruit delayed-however we were able to take it to go to the mtg.
Overall great place.
April 17, 2013
Rated 5.0 out of 5.0 by Meli75 Lovely accommodations at affordable prices.
We stayed here on a whim, despite reading some not-so-great (and COMPLETELY unjustified) reviews, and did not regret it at all. In fact, I booked a return trip the following weekend because we enjoyed our stay so much and, as luck would have it, the rates were even better than our first time.
Both times our rooms were comfy and the beds quite cozy; handicapped accessible rooms were unavailable on our first trip, but we were booked quite close to the elevator so it was no trouble to get to our room. We were facing Interstate 80, which can be loud for some I suppose, but we didn't notice it after about 30 minutes and forgot about it completely by the time we went to bed. Our second stay was in an accessible room, and it was just as lovely as the first. We faced the hotel parking lot this time, and with the exception of a couple who very loudly argued in our hall and banged on our door (which hotel security was quick to dispatch), the evening passed quietly without any outside noise. We made use of the restaurant for a small meal and enjoyed the atmosphere greatly.
All in all, not a terrible pittance for such wonderful accommodations! We will definitely return to the Crowne Plaza on our next trip.
April 9, 2013
Rated 2.0 out of 5.0 by martin35 very uncomfortable
no ventilation in room. Heater recirculated old air. windows sealed shut. no bathroom exhaust fan. artwork torn from walls, not repaired or replaced. very low end. never again.
April 7, 2013
Rated 3.0 out of 5.0 by dedededed room noisy
Stayed at this hotel for 5 days while on company business.I was up on the third floor and the room faced the freeway so every night I heard trucks going by on I-80.There was also a problem with the heater/ a/c unit and it would pop and creak at night so I finally had to turn it off after the second night.
April 4, 2013