Rated 4.2 out of 5 by 59
Rated 5.0 out of 5.0 Loved Everything About This Place
We felt at home at the Salzburg Crown Plaza. The staff were wonderful. The location was fantastic. The breakfast was excellent. We loved everything about this hotel. Thanks for making our stay perfect.
October 5, 2013
Rated 5.0 out of 5.0 by familyfan Great service with Christian
Your front desk personell were really helpful and friendly. the rooms were comfortable and we enjoyed the breakfast buffet. Wonderful accomodations. Most impressed with the staff.
October 1, 2013
Rated 1.0 out of 5.0 by Lilibelle Good staff but tired building
The room was uncomfortably warm in spite of our efforts to adjust the air conditioning. The exterior of the building and public areas inside need some renovation.
The breakfast buffet was un-appealing, we skipped it and found a little restaurant out in Salzburg.
The staff did an excellent job in making reservations for us
September 30, 2013
Rated 5.0 out of 5.0 by Cebraine First choice for Salzburg
Tremendous staff; knowledgable, friendly, polite. Highly recommended.
September 26, 2013
Rated 4.0 out of 5.0 by ClassyJoe Good climate control, easy access and Salzburger sensibility
This was a business trip but missing the history and charm of Salzburg without a few hours of site seeing would be a mistake.
Conveniently locate about 850 meters (approx 1/2 mile) from the central train station, and an easy walk to the old town, the efficiency of the hotel was a plus. They offer a 5 euro coupon for the bar if one forgoes one days housekeeping service on a multi-day stay. The bar was fully staff and a real time machine, with cigarette and cigar smokers and the distinct stench of lingering tobacco product smell that makes the American bar feel very 70s ish.
The hotel staff were great, knowledgeable, with a sense of humor, excellent communicators.
September 24, 2013
Rated 5.0 out of 5.0 by Jogi2110 Zentral und luxuriös
Super zentral gelegenes Hotel. Die Altstadt ist bequem zu Fuss zu erreichen. Reichhaltiges und ausgewogenes Frühstücksbuffet. Ich erhielt ein kostenloses Upgrade in eine Junior Suite und fühlte mich ein bischen wie Mozart.
September 17, 2013
Rated 5.0 out of 5.0 by Deniseb15 Excellent property
The location is perfect - close to train station, buses, old town, restaurants.
Staff very helpful and courteous. Recognition of platinum status. Overall Great experience. Only negative is the AC could be more powerful. Would definately stay at this property again.
September 15, 2013
Rated 5.0 out of 5.0 by ScottRX Great location near Mirabell Gardens
Stayed here for two nights with my mother and we had a fantastic stay. The rooms are very nice in this old style hotel. The only negative was the A/C did not stay on in the evening and we did get warm in the room. Would definitely stay here again.
September 13, 2013
Rated 1.0 out of 5.0 by weepoppet Needs a refurb....badly.
Very tired, dirty room and bathroom. Air con totally useless even though we mentioned at front desk. We were told the hotel is closing next year for a complete refurbishment and boy does it need it.
Breakfast OK but slow to replenish empty platters. Grumpy breakfast room staff who could barely raise a smile on greeting. Car park nowhere near the hotel and difficult to access on foot.
Would not recommend staying here. Find a Holiday Inn and save your pennies.
September 9, 2013
Rated 3.0 out of 5.0 by DominicY Careless staff
The hotel in general is good and close to Mirabell Place and is also about 10 min wai to old town. Room is clean. I was a bit or down by the front desk staff. When I checked in, I was told that my booking was without breakfast. I settled down in my room and check my booking and it was included breakfast. I have to confirm that with staff and was rectified. I asked to book a restaurant and they said they would leave me a note. Upon return to the hotel, m
There was no message and I checked with reception and it appeared that they forgot my request and then called the restaurant and it was fully booked. I wanted to attend mass in the evening and I was told to go to St Peter and it turned out that they have no service.
September 1, 2013
Rated 2.0 out of 5.0 by Operabuff Oldfashined rooms, need refurbishment
Oldfashined rooms, need refurbishment, bathroom seems to be from the 70ies. But staff is very nice!
August 22, 2013
Rated 5.0 out of 5.0 by PersistentPeripatetic Enjoyed Salzburg
My wife and I had a wonderful time on a short visit to Salzburg. The sites of the old city, the location of the hotel, its facilities and very importantly the staff, all ensured a thoroughly memorable stay.
August 19, 2013
Rated 3.0 out of 5.0 by JJ33704 The Pitter
Selected this location because of the proximity to the train station. The hotel was old but nicely furnished and maintained. Despite holding a Platinum status, there was no free breakfast or acknowledgment typically aforded by other IHG hotels. The staf made it clear when we checked-in that they did not offer any of the typical benefits most other IHG hotels offered. The only other real complaint was that the A/C did not work, but then, even having A/C in European hotels is difficult to find.
August 19, 2013
Rated 1.0 out of 5.0 by Baker44 Poor check in information
Check in information regarding valet parking was unavailable and the existing system is extremely poor.
Check in information regarding room lights was unavailable.
No assistance was offered or provided regarding luggage at check in or departure.
August 15, 2013
Rated 1.0 out of 5.0 by R079 Car parking
Pity your car park is not in the cellar of the building, in fact some distance away, and that there are no ramps to allow luggage to be pulled up.
Otherwise all OK
August 12, 2013
Rated 4.0 out of 5.0 by RECBKP Perfect Location fo Salzburg Sightseeing
Our overall experience was very positive. The Staff is extremely kind and eager to assist, and the location of the Pitter was perfect: whether you wanted to walk to Old Town Square, Mirabell Gardens, or the Train Station, the Pitter offers the most convenient location of all IHG properties in the area.
Sleep quality was the only con. Both the mattress and the pillows were very firm, and when you prefer a softer mattress and head rest, the firmness made for restless nights of sleeping.
Also, the walls of the rooms are very bare, strikingly so.
Still, for IHG Rewards members, you will find this hotel a solid 4.0 to 4.5 stars. I would certainly stay here again, although next time I will bring my own pillow.
August 12, 2013
Rated 5.0 out of 5.0 by Janine1969 Great family room (4 p) en swimming pool!
We stayed for 3 nights and the service and friendliness of the staff was really 100%. The kids loved the swimming pool. My husband and I were very enthusiastic about the outside restaurant (Pitter): also a great "beer garden". We had a great family room. The beds were very comfortable.
July 29, 2013
Rated 5.0 out of 5.0 by MPEAvH Very pleasant stay
We really enjoyed our stay at the Crowne Plaza - The Pitters. The staff was very friendly, extremely charming and polite and very helpful with every demand and question.
Breakfast was excellent! The coffee could be a little hotter ;-)
The room comfertable and clean.
The location so close to downtown and the lovely Mirabell Garden is perfect.
We will be back!
July 29, 2013
Rated 5.0 out of 5.0 by Amany Highly recommended
We enjoyed our stay and will stay there again. Staff are very nice
July 26, 2013
Rated 5.0 out of 5.0 by Martin62 Pleasant Stay
The hotel is well located for exploring Salzburg.
The staff are helpful, knowledgeable and pleasant.
July 12, 2013
Rated 4.0 out of 5.0 by Marco60 Salzburg 2013
The hotel is at a short walking distance from the old city. It is clean and the staff is polite. We stayed at the hotel for four nights.
We however experienced a problem with the room cleaning. The hotel offers a 5€ coupon for the bar-restaurant if you choose to skip one room cleaning. We accepted this offer for the first night ( in fact we did not use the coupon because we finally decided to eat in town instead) . However on the following days our room was never cleaned. When we arrived at the end of each following day ( around 10 oclock) we had to call the front desk who seemed to not beleive that this was possible. Their registers indicated that the room had been cleaned and we were made to feel that this was not possible. The first time we called we were told that we would have to pay for an extra cleaning,we had to explain that it had not been cleaned at all. They sent the evening chambermaid both times (second and third evening). We refused to leave the room for it to be cleaned at that hour (we were tired at the end of the day,the chaimermaid did clean the toilet on the second evening ) so we accepted to get toilet paper and extra towels. When we left at the end of our stay there were many towels and empty rolls of toilet paper, the garbage cans were obviously full. This is the only problem we had but not up to the usual standard for a Crown Plaza hotel.If this ever happens again we will insist on having desk or management peronnel come to the room to take note.
July 7, 2013
Rated 5.0 out of 5.0 by Allant My new home in Salzburg
With the exception of a sometimes VERY slow internet, I have nothing but praise for the Crowne and its staff!. I've just returned home from my second stay there, and I can honestly say it has become my "home" in Salzburg. The staff was so helpful with anything I needed or any question I had. And, the hotel's restaurants were among the best in the whole city. The food was delicious and moderately priced. The location is excellent - an easy walk into the old town, a short walk to the train station, just across the street from the bus stops, and one block away from Mirabell Gardens.
June 25, 2013
Rated 2.0 out of 5.0 by AKL99 Non Existing Air-Conditioning
We had to request for Fans as the hotel's air-condition system is old and run down.
Three uncomfortable nights.
One should visit in winter to To check if the Heating in rooms work or that too is dis functional.
June 24, 2013
Rated 5.0 out of 5.0 by olata123 Excellent Hospitality and great services
When I and my arrived tired from Vienna, we were welcomed warmly from the front desk staff who guided me to our room.
The room was more than expected,luxurios,clean,has very nice decoration with very big tiolet.
Daily breakfast wa excellent with lots of food variaties.
Hotel location is very close to intertainment areas.
Bed is more than king size bed and matress is great .
Pillows: needs to be increased ,one small and one big is not enough.
June 19, 2013
Rated 4.0 out of 5.0 by Willie59 Good room at a good price
We stayed for 4 nights during some of the wettest weather Salzburg (and most of Central Europe) have had in 500 years!
Salzburg is a great city and the hotel, while not in the Old Town, is an easy 15 minute walk away and is right by Mirabell Palace.
For breakfast I heartily recommend Cup and Chino just 25 metres from the hotel. Great breakfasts including coffee for €5.90.
Back to hotel - beds great, room quiet, 2 lifts that never took more than 5 seconds to arrive ( one of the benefits of serving only 5 floors). Staff pleasant and helpful.
If returning To Salzburg we would definitely stay here, hoping for drier weather.
June 10, 2013
Rated 5.0 out of 5.0 by KVCARD RELAXING & COMFORTABLE STAY
Fabulous room. Great Food. Courteous, knowledgeable & helpful staff..
All in all a great experience in a fabulous city, Salzburg.
Crowne Plaza=Pitter is highly recommended for everyone.
June 5, 2013
Rated 4.0 out of 5.0 by BigG13 Room very comfortable, great size, staff helpful & friendly, great location
The hotel matched its international standard and bettered it in some.
Staff were helpful and friendly, rooms perfect and well maintained and its location was excellent for us near Mirabelle Castle.
My only criticism was the breakfasts, no poached eggs only scrambled ( not real) and fried. Healthy poached option not offered even when requested.
On reflection the restaurant is the weakest link in this great hotel. Bar was also friendly and with efficient staff.
June 3, 2013
Rated 5.0 out of 5.0 by ATexasTraveler2013 Great location, comfortable bed, and great service
Hotel staff members were excellent. Answered all of our questions. Location was convenient to everything and every place we needed (Old Towne, Bus Station, Train Station, Tour Company).
Loved the basement restaurant! Service staff were very friendly and enjoyed the interaction.
June 2, 2013
Rated 4.0 out of 5.0 by jph17 Comfortable with excellent breakfast
Comfortable large room, excellent breakfast service provided (for a European property or otherwise) which was included in my rate.
Location is ok: fairly near train station and not far from old town at all.
Not many restaurants close by so may have to go further afield in the evening, however the on-site Pitter Keller \ Garden is actually very good, if a little expensive.
On-site bar (Plaza) typically empty with no ambiance and no wifi without ridiculous fee. (Crowne Plaza properties should offer this as standard, even if only to Rewards members..)
May 25, 2013
Rated 5.0 out of 5.0 by Fritz13 Beautiful building
Everything was perfect, just a pity we didn't have the breakfast in the nice café.
May 16, 2013