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Rated 3.7 out of 5 by 112 reviewers.
Rated 5.0 out of 5.0 by Comfortable room, friendly staff The motel is getting a bit old, but they are keeping it up well. The beds and pillows are very comfortable. The linens and towels are fresh and new. The service is excellent. This is a comfortable and safe motel conveniently located to the airport and important business and tourist destinations in San Antonio and vicinity. August 19, 2014
Rated 2.0 out of 5.0 by Disappointed with this property This property is fair to average, at best. Paper thin walls between rooms and very noisy on the weekend I stayed there. The below-window air conditioning unit was quite noisy, cycling on and off constantly. The room was either too cold or too hot.. Hot breakfast buffet was very expensive and sadly, very cold. August 14, 2014
Rated 2.0 out of 5.0 by Not Again Poor Food Service operation Rooms were dark and lamps not working outlets hard to find Shower curtain rod falling down August 14, 2014
Rated 3.0 out of 5.0 by Decent Hotel...did not live up to my expectations of other Crowne Plazas This Crowne Plaza San Antonio Airport was a decent hotel, it just did not live up to previous experiences that I have had with this brand. I am a loyal IHG rewards member, and I have stayed across most of their brands of hotels. In previous stays at other Crowne Plaza Hotels, I have had extremely good experiences. So much so that I went out of my way to post good ratings, and notify management how much I enjoyed their hotel, the staff, and the entire experience. This is the exact opposite. Most of the staff just did not seem genuinely interested in their customers. I paid extra to stay in the hotel's "Grand Quarters" section. It was not grand by any means. The room was cramped, and the view out my window was the wall of a building. I paid extra (a decent amount extra) for a full breakfast, and was thoroughly disappointed. The breakfasts at Holiday Inn Expresses are twice as good and they are free. With that being said, the room was clean and well kept, and I appreciated our housekeeper. We had our young son sleeping on the floor on a blow-up mattress, and she made that bed and put his stuffed animals in a cute pose. It seemed like she really did care about her job, and to make sure our room was taken care of. Overall, even though I was disappointed at this particular stay, it does not turn me away from the Crowne Plaza brand. Some of my best hotel stays have been at Crowne Plazas. This one just needs to tighten up on a few things. August 9, 2014
Rated 4.0 out of 5.0 by Clean Room, comfortable bed and great service Great hotel to stay in for business or vacation. Clean hotel with great amenities and friendly staff. August 7, 2014
Rated 5.0 out of 5.0 by Staff service David is the most helpful manager I have had the privilege to work with August 7, 2014
Rated 5.0 out of 5.0 by Clean Rooms and Courteous Staff Nice place to stay near the airport. Hotel is clean and the front desk staff is particularly helpful. Beds are comfortable, but pillows are too soft/no support. Will stay again. Like the bar. August 6, 2014
Rated 4.0 out of 5.0 by Family Reunion at the Crown Plaza San Antonio Tx My family reunion stay at the Crown Plaza 2014 was one of the best the miller family has experienced in the past 22 years. The hotel was clean, cheerful and inviting. The staff went the second mile to make sure everything was pleasant for my family. They were always willing to help whenever we needed them for anything. The manager went out of her way to help me when I needed a place for my models to change for our family fashion show. No one said no when we ask for assistance, no matter what the need was. The Miller family had a great time and we will gladly recommend the Crown Plaza to anyone who plan to vacation or conduct business in San Antonio. Sincerely, Ann August 4, 2014
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