Rated 4.0 out of 5 by 174
Rated 5.0 out of 5.0 Excelente stay
Very good and pleasant experience to stay,relaxing time and near to principal areas
November 20, 2013
Rated 2.0 out of 5.0 by UpdatingNeeded Outdated
The hotel is outdated, the lobby is nice, but the rooms are and other parts of the hotel are very outdated. The hotel also has an odor! I didnt like the "motel room" feeling and the fact that the hotel is so OPEN. This hotel needs an EXTENSIVE makeover!
November 20, 2013
Rated 5.0 out of 5.0 by thecadean better than I ever expected
This hotel has been around for a long time, but they have done a very good job keeping it looking fresh and up dates. Conveniently located and priced right, this is a vrey good choice in the San Diego area.
November 6, 2013
Rated 2.0 out of 5.0 by Lizzy71 Poor Front Desk Care
I booked an executive room and paid in advance. The room i booked was for a king bed. When i arrived at 4pm for check in (on time) i was told there were no executive level king rooms available. I said, uh, look at this EMAIL confirming my RESERVATION (did you need me to define the word RESERVE) for a KING EXECUTIVE LEVEL ROOM. You seemed to offer this in exchange for PREPAYING my room. I didn't understand how you can have no rooms left when that is WHY i prepaid in the first place. When i expressed my unhappiness and disappointment, your employee, said, what do you want me to do about it, it was an upgrade. No where on this website when i made my reservation did it say, we will give you a room and try and upgrade you but lets pretend you are going to get what you pay for. He offered to pay for our parking, but we had took a cab from the airport. When i tried to explain that he cut me off and said he had a king on the second floor, that's what i could take. I was so upset, but what other choice did i have? Way to go!!!! Never once did you try and accommodate us, or offer anything in return. I have stayed here once before with no problems, but i will not stay again. I regretted recommending this hotel to the friends we were with...good thing they did not request a king in their reservation, The only reason this got two stars was for the nice bartender and the house keeping staff who greeted us every time they saw us. You really need to remove that guy from the front desk. And make sure you accommodate people who PREPAY! Or state clearly that the only thing guaranteed is that you will charge my card.
October 30, 2013
Rated 4.0 out of 5.0 by dsp1999 Uncomfortable bed but great service
Overall our stay was good, the rooms look good and are clean, but are dated and the bed need a lot more comfort.
October 29, 2013
Rated 4.0 out of 5.0 by MD62 Another nice stay
We have been staying here for a few years now and have always enjoyed our visits. The desk clerk was nice enough to put us in a room away from the activities of the three reunions scheduled during our stay. The room was very nice with a view of the pool area. As always the room was clean and the bed was great. We have always enjoyed staying here. The location is convenient and it is a good value.
October 27, 2013
Rated 5.0 out of 5.0 by 2013wedding Wedding mother
My daughter and I stayed in room 1649 (Parlor room), so clean and comfortable. The Bride and I got a great night sleep and ready for her big day. The room size accommodated 10 of the girls needing to get ready for the wedding, including the makeup and hair stylist. We had room service the morning of the wedding; I have to say it was better than any other Resort or Hotel I have stayed at. The staff was very professional and happy to assist. Room service, Bellmen, restaurant staff, catering staff was all very helpful and professional. Crowne Plaza is a very safe and clean Resort would refer everyone that I come in contact with that is coming to San Diego.
October 26, 2013
Rated 3.0 out of 5.0 by pray83 Busn Trip
This is an older hotel that is need of some serious updating. The staff was helpful.
October 23, 2013
Rated 2.0 out of 5.0 by Blackiebelle Loud, all night neighbors
Unfortunately, my stay there was marred by someone at the front desk placing a loud, young couple next to my room who talked and watched TV loudly all night long. In the morning, when they were asleep, I made sure to turn my TV up as loud as I could while I took a shower so they would experience what I did with them. I didn't call the hotel manager and should have but was just annoyed that it happened especially since I paid $139.00 for the room! But at least they didn't charge me parking (which is outrageous anyway!). I loved the other Holiday Inn Expresses I stayed at in Banning, Phoenix and Calexico (although this one had problems too). The best places were the Banning and Phoenix HIE.
October 20, 2013
Rated 5.0 out of 5.0 by LoudinClear Beautiful Retreat - Close to Everything!
This hotel was the last (and most pleasant) stop on our honeymoon. After 9 days spent in 7 different hotels, the Crowne Plaza Mission Valley was a very welcome, happy ending! Everything was great, and the staff were generally helpful. The only constructive criticism we have to offer is to encourage the check-in staff to be more genuine when thanking guests for being loyal IHG Rewards Club members.
October 18, 2013
Rated 5.0 out of 5.0 by Mangler Reunion
Great place for our reunion.
Room was quiet and pleasant. Staff very attentive to our needs.
Easy to get around town from this location.
October 13, 2013
Rated 2.0 out of 5.0 by TJPC Not up to Crowne Plaza standards
Very disappointing. Tired, dark, property. Extremely surprised by this Crowne Plaza. I wish I booked another hotel. I won't stay there again no matter what the price.
October 10, 2013
Rated 3.0 out of 5.0 by sdsu overall experience
arrived 10/4/13 - room smell so bad that we asked for a change....moved to another room, larger, queen murphy bed...very uncomfortable, cigar smoke from outside smoker....10/5 moved to another room 2nd floor ...great!
Also charged $80.00 on my debit card......we had no additional charges...why card is charged prior to receiving any incidential from hotel?????
Waiting at table for 21 minutes, had to go get server to take our order...cafe was not busy....food overcharged, bad, bad, bad.
Have stayed there several times, love hotel and location....terrible experience this last visit. Maid serves great, very pleasant, helpful.
October 9, 2013
Rated 5.0 out of 5.0 by TopTip Great host for our event
The Crowne Plaza was a great host for our Marine Basic School class reunion. I like how you specialize in military reunions. The catered banquet and party room were excellent. The San Diego ambience was wonderful...cool and green. The staff had the right answer for all questions.
October 8, 2013
Rated 2.0 out of 5.0 by Solardude Maybe good for a family vacation
I'm in San Diego on business often and usually stay at the Holiday Inn - Miramar. This was closer to my meetings, but I wish I had just driven the extra distance. The highway noise made for three miserable nights of sleep - from motorcycles screaming by to trucks down-shifting. The hotel has an Hawaiian theme, which must per-date it being a Crowne Plaza. On my last night there, there was a luau on the property right below my room that was deafening until 9 pm. Never again.
October 7, 2013
Rated 5.0 out of 5.0 by Mor991 Cowboys game weekend
My boyfriend and I stayed here the weekend the cowboys played the chargers. I had reserved a king size room and when I got there they had told me they weren't available for our first night but were for our second night. We still had a king size im gonna go to bed now babe it was just their "compact" room. Basically it was just smaller. We were surprised to find the room was still nice though, by the end of the night we just decided to stay in the initial compact room because it was nice then we had expected and just as comfortable as if we'd be in another room. Everything was clean and the im gonna go to bed now babe was comfortable. Oh and the pillows were amazing! They stayed fluffy no matter how long I laid on them. Overall will gladly come back to this hotel in the future.
October 4, 2013
Rated 4.0 out of 5.0 by stecker Perfect location
This hotel is centrally located for Balboa Park, Sea World, and a visit to the US Midway. The staff are so friendly and helpful from Thomas at the front desk to Bill and Roberto in the restaurant. We used their shuttle service to visit Old Town, perfect. The amenities were very clean, the only disappointment was the presentation of the food and quality. Having stayed at other Crowne Plazas this one needs a little help in the kitchen.
Overall, I would definitely revisit.
October 3, 2013
Rated 4.0 out of 5.0 by RHETTCOZ Second Stay
This was our second stay at this hotel. Both times were for a Navy Reunion. The hotel staff members were very welcoming and helpful. The facilities were very nice and the events were well prepared for and well serviced.
October 3, 2013
Rated 1.0 out of 5.0 by jojomani Disappointed!
I booked this hotel due to past experiences with this brand. I was totally disappointed! First appearance was this place is really old. I made reservations that were confirmed ( I am also a gold member ) and when I go to check in, they tell me that me and my brother have to share a bed because they ran out of rooms with double beds. Really! So why did I even make a reservation 20 days prior? So when we talked to the manager on duty, they switched the room to what I asked for. This place needs to be on Hotel Impossible because it needs renovation and the staff needs to be retrained!
October 2, 2013
Rated 5.0 out of 5.0 by Hjklm Thee best military friendly hotel
I was greeted at the door. Very clean and well kept hotel resort. Plenty of parking, awesome location, and multiple choices for supper in the hotel.
September 30, 2013
Rated 5.0 out of 5.0 by MikeAla Tropical atmosphere
Nice room on the executive level with a view of the valley to the north. Enjoyed the complimentary breakfast and the pool.
September 29, 2013
Rated 5.0 out of 5.0 by diane444 great beds
we really enjoyed our stay, rooms were lovely and we were given our preference of a quite location, the staff were lovely and all were helpful, it really is a beautiful hotel and the pool area and surrounds were tranquil and had a lovely tropical feel, i have no hesitation in recommending this hotel, thank you all for a wonderful stay.
September 27, 2013
Rated 3.0 out of 5.0 by armadno fair enough
i reserved this room because i had a coupon from an event at my work. one thing that bothered me was that on the website it says i can smoke on my balcony but when i arrived they said i couldnt. also the beds were very uncomfortable, i was very tired that night but i could sleep on those beds. when we went down for the breakfast buffet we were looking forward to it, but when we went down i felt it was really over priced for what it was and ended up ordering off the menu. the place was clean my location was quiet and there was plenty of parking, i also liked that it was very close to old town and the mall and seaworld. im not sure if i would stay here again or if i would recomend this location to any of my friends.
September 25, 2013
Rated 1.0 out of 5.0 by PDXFamily3 NO Customer Service!
I booked a room on the executive suite level. About 11 PM dogs in the room next to us started barking and continued to do so until 1 AM. I called the front desk 4 times and they said they were trying to contact the owners. I was extremely unhappy with my stay and said so upon checkout. The gal at the front desk new of the problem and said because of being overbooked they allowed the dogs on the executive level. I checked out by 7AM and got very little sleep. There was no attempt by your staff to make this right.
September 25, 2013
Rated 5.0 out of 5.0 by hartguard Another wonderful stay
Another wonderful stay at the Crowne Plaza SD.
From the totally helpful front desk staff to the friendly and courteous Club Room staff to the view from the room, this stay was very satisfying. We actually wished that we could have stayed longer.
September 25, 2013
Rated 5.0 out of 5.0 by mart33 great place for stay
Really enjoyed this beatiful place
Was satisfied with all services
September 25, 2013
Rated 5.0 out of 5.0 by Eastcoast12 Great place
This was a really nice place to stay for business. The housekeeping and ground maintenance crews were super friendly. They went out of their way to make my stay wonderful. The bar and little convenience store were very over priced, which is too bad because I would rather stay in house to have a drink then go elsewhere. Overall a very nice place and a great experience.
September 23, 2013
Rated 5.0 out of 5.0 by Joanie53 A HOTEL YOU WILL LOVE
My husband and I visit San Diego frequently. It's my hometown and my family live here. We stayed a pricy hotels near the beaches for 4 years. Those hotels were getting run down and now we won't stay anywhere else because The Crowne Royal just gets better. I highly recommend this hotel.
September 22, 2013
Rated 5.0 out of 5.0 by Camusboy1 Great Location and Amenities
This is a great hotel. Even though, the rooms are a bit dated, they are in excellent condition. The staff is great. The perks for being a government worker and IHG Platinum member are excellent; the best I have seen at any IHG property around the world.
September 22, 2013
Rated 4.0 out of 5.0 by Jrg7562 Nice courtyard
The courtyard and pool area was great. Close to the zoo. Would stay there again if I am in the area.
September 10, 2013