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Rated 4.0 out of 5 by 133 reviewers.
Rated 5.0 out of 5.0 by Overall excellent stay and great price! There should be a microwave and refrigerator in the room. July 3, 2014
Rated 5.0 out of 5.0 Comfortable bed Loved the mattress, good night sleep, nice shower, had to ask for a refridgeraor. Rooms should already have thwm. Needed more coffee in room June 24, 2014
Rated 5.0 out of 5.0 by Excellent Hotel My experience here was fantastic. Everything worked out well. The only criticism would be about the Hot Tub which is not hot at all. When we checked with engineering, it became obvious that they simply did not want to keep the hot tub hot because of costs. We asked them what was wrong, and the engineer said guess I'll turn up the heat. That meant he raised it from 85 degrees to 88 or 90. A proper Hot Tub should be 102 degrees. Also will charge you $12 per night for refrigerator. June 23, 2014
Rated 4.0 out of 5.0 by Very good all things considered We had solar flares and the computers were not working but the staff was very kind and accommodating. We had traveled to Long Beach for a special Regional Assembly with International tie in's from New Orleans, San Diego, San Francisco, and other areas, discussing the Kingdom of God using the bible. There were over 8,000 travelers and quite a few guests to work with so I appreciated the friendliness of the staff. It is good to have a sense of humour when things do not go exactly as planned and the staff remained professional but engaging. Thank you. June 20, 2014
Rated 5.0 out of 5.0 by Great Staff Members All staff members were very pleasant and gave great service. The only lacking qualities is the room needs a mini fridge and microwave, also a fan in the restroom. June 12, 2014
Rated 5.0 out of 5.0 by Great value on LA Harbor Seeking a comfortable hotel close to harbor attractions, we were delighted to find a great value at the Crowne Plaza. The hotel is conveniently located three blocks from the USS Iowa and a short drive from the RMS Queen Mary (both must-see attractions); the courtesy shuttle provided a free ride to and from the Catalina ferry terminal. The front-desk staff was first-rate: well groomed, courteous, professional, Our room was quiet and clean, and the bathroom was well stocked with good-quality towels. The king-size bed was very comfortable, providing a good night's sleep on better-quality sheets and pillows. We also enjoyed a spectacular view of the harbor and bridge from our fifth-story window. We would have preferred to have had the convenience of a refrigerator and microwave in the room, along with a finer restaurant on site and a bit more attention paid to cleanliness in the common areas (e.g., elevators, glass doors). Otherwise, we thoroughly enjoyed our stay, which was well worth the price we paid. We received recognition as Gold Elite Rewards Club members, and our Rewards Points were posted promptly. We look forward to our next visit. June 10, 2014
Rated 4.0 out of 5.0 by Good Value but uncomfortable bed sheet Good value for the price paid, hotel has nice public area and clean room although more on the dated side. Bed itself was comfortable however the material for the bed sheet is not the usual cotton ones you get at any other hotels and it is uncomfortable. It seemed to be a mixed material. Professional staff and friendly, however did not ask how the stay was during check out. June 10, 2014
Rated 5.0 out of 5.0 by Nice room Nice room, nice view, not crowded, and I am having a hard time getting to 50 characters. It was very quiet and we enjoyed the tranquility. June 10, 2014
Rated 3.0 out of 5.0 by Staff agradable Buena disponibilidad y preparaciòn del personal del hotel para satisfacer preguntas e informaciones June 1, 2014
Rated 5.0 out of 5.0 by Precruise Perfection! This hotel was perfect for our needs. We wanted to be close to docks because we were taking a cruise. When we woke up the next morning, our cruise ship was right outside of our window!! Loved the convenience of the free shuttle. Great restaurant recommendation: Neil's and it is within walking distance. May 6, 2014
Rated 5.0 out of 5.0 by Great Servcve Everyone provided the best of service. Every request was honored and we would definately return to this Hotel. Keep up the good work! May 2, 2014
Rated 5.0 out of 5.0 by Comfortable and easy access to things Staff was very friendly and helpful. The female driver of the shuttle, did not get her name was excellent. The only two flaws, had been with the young man parking our car, or I should say bringing our car back to us. He drove with the parking brake on, not good for the car. He than handed us someone else's keys, and had my husband and I not noticed this, this would have caused a great deal of unhappiness for both the person who owned those keys, as well as your hotel. But other than that, the room was very clean, and comfortable. The food in the dining room was excellent. When cruising and sailing out of the Port of LA, I would stay again at the Crown Plaza. April 27, 2014
Rated 5.0 out of 5.0 by great hotel very convenient for access to princess ship. stay the night before sailing and be refreshed and ready to go in the morning April 13, 2014
Rated 4.0 out of 5.0 by sleep n sail Very convenient to the cruise ship port and Port of call village. Was close enough to walk to and enjoy evening stroll. Our room was clean and comfortable. Sheets are a bit stiff. April 13, 2014
Rated 2.0 out of 5.0 by my stay watch your credit card they authorized 3x of 189.90 took weeks to get back for insuldentals April 3, 2014
Rated 5.0 out of 5.0 by Confortable room and helpful staff The only reason we did not have a restful night's sleep was due to the earthquake, it shook our nerves, but the bed was comfortable and room attractive. Brandon at the front desk was very service oriented. The only negative experience was in booking the room. We were a part of a conference and told to ask for the sales department. I left several messages and was never called back. I do not know the details, but our conference was not held in the meeting rooms at the last minute all activities were changed to the USS Iowa, which was not as convenient for all attendees, and the hotel was not able to benefit from the revenue from meals. April 2, 2014
Rated 3.0 out of 5.0 by First time stay...Birthday Great location for Catalina trip. Front desk not particularly friendly. No smiles and nice greetings. It was my birthday and my girlfriend even commented the female desk clerk was not very warm and inviting. Hope our next visit will be better. March 31, 2014
Rated 1.0 out of 5.0 by Worst Corwne Plaza Ever As a Platinum member I was appalled by this hotel. After waiting for 5-10 minutes for someone to show up at valet ( no one showed up) I decided to go ahead and just walk into the hotel. After that I waited another 15 minutes for someone to even appear at the front desk. Afterwards the receptionist didn't recognize or even say thank you for being a rewards member, nevertheless a platinum member. At this point I felt that it would be pointless to even ask if a room upgrade was available but I went ahead and asked, and she said no. I asked for a high floor and was told that housekeeping had not gotten to all the rooms yet, which I found odd since we checked in after 3PM. The floor we were on and room itself were pitiful. The bedsheets were like plastic, there is no other way to put it. The wallpaper was coming off the walls, the carpet was almost bare, the door-jam was broken, and the carpet in the hall was so bad that there was a lady in a wheel chair that could not even roll by herself and I had to help push her. Additionally finding an outlet in the bedroom to plug a phone charger was impossible, but there were a few on the other side of the room. The only positive was the breakfast, probably one of the best I have had at an IHG property. Overall I hope IHG corporate sends someone to this hotel soon, this hotel does not deserve the honor of holding the name "Crowne Plaza". March 20, 2014
Rated 2.0 out of 5.0 by No LOVE for Platinum ? This place needs a makeover and some wow factor! When I book a room at a Crown Plaza, I expect to be treated well and as a Platinum member, I expect even more for the money that I spend annually. This doesn't happen here....Oh well. Better luck next time. March 19, 2014
Rated 5.0 out of 5.0 by Wonderful staff Room was very comfortable and the staff is impeccable. The proximity to the harbor and so many sites made my stay very relaxful. I finally got some much needed rest after a hard trip Many thanks March 18, 2014
Rated 3.0 out of 5.0 by Rude staff at the reception desk When we checked-in everything went okay. As I'm a Gold member I usually get vouchers for a free drink. That didn't happen this time so I asked for it. I spent a long day so Injust wanted to relax. A guy at the reception said that they ran out of vouchers so he can't give it to me. I said that is strange. But then he replied if it would make me feel better he can make some and get it deliveredto our room. We said yes and waited but nobody ever came. When we were leaving we called a concierge from the room to get a car and went down to the reception desk to check out. We asked for the manager to complain about the poor customer service. They called a man who was confused why somebody would call him and then he told us he's the chief engineer. Very unprofessional. Doing all this we still needed to wait for our car that we called from the room 15 mins before. The room was very nice. Location is bad amd the neighbourhood is a bit scarry what makes the hotel a little bit overpriced for what you get. March 15, 2014
Rated 4.0 out of 5.0 by Utility property in a convenient location for cruises. The hotel itself is a touch dated - but it is well maintained. The location is perfect for cruise departures (and I believe they have special park / cruise rates). My room was nicely sized with a view to the water. The area itself does not seem to offer too much in the way of shops / attractions (within walking distance) - other than a pleasant waterfront stroll - but seemed safe enough. If I was in the area again or had a morning cruise departure, I would have no hesitation in staying here again. March 5, 2014
Rated 3.0 out of 5.0 by Great Hotel for a cruise! This hotel is great if you are taking a cruise from San Pedro pier! After we checked in we had no working air conditioner they came did a "fix" so we went out to dinner came back about 10 PM to no working air again! So after sending someone to look at it they moved us to another room. This room was fine, but the wall paper in this bathroom and the other was lifting and needs updating. The shuttle to/from the pier is great but seemed a bit under staffed this time. Wait time for port pick up (20 min) then our car(15 min) was much longer then last April. Even with these things we would stay at this hotel again. March 5, 2014
Rated 5.0 out of 5.0 by JW5141 We were thrilled with the upgrade to a suite on the 10th floor! What a great surprise & stay to start our cruise on the Sapphire Princess. The entire staff, no matter in what department, was congenial & helpful. Your stay & sail package is phenomenal...such great transfer service to & from the pier to our car; will definitely recommend the package as well as take advantage of it again on a future cruise. Thanks so much for a wonderful experience. March 4, 2014
Rated 5.0 out of 5.0 by Friendly, professional staff in hotel, valet and restaurant. From the moment we arrived until we continued on our way, Very friendly,professional staff in the hotel,valet and restaurant. March 2, 2014
Rated 3.0 out of 5.0 by Where's the Bellman? Overall, the stay at the Crowne Plaza was good. The bathroom was short a couple of towels but the Front Desk took care of that once we let them know. You'd like to not have to do that but it's not that big of a deal. The room was good and well-equipped. The big problem came when it was time to check out. Because we were going on a cruise vacation, we had a ton of luggage. We called to have a bellman help us get out luggage down to the Lobby and were told that it would be 15 minutes because they were all tied up. We were okay with that and said we'd wait. Well, we waited, and waited, and waited some more. After 20 minutes, we tried calling again - no answer. After 25 minutes, we gave up and schlepped our luggage down to the Lobby. When we checked out, we mentioned what happened. The person told us that all their staff were tied up with shuttling people to the cruise ship terminal and that is why no one came to help us. Sounds like the hotel was making their problem, my problem. I'll give them another try in the future because it is a convenient location but they are pressing their luck. February 26, 2014
Rated 4.0 out of 5.0 by Attention Staff was above some other hotels we stayed in the past 3 months. The service at the restaurant for breakfast, even if it was complimentary, was the best in a long time. Thanks. February 24, 2014
Rated 4.0 out of 5.0 by Beware the small print I reserved online for two rooms with 2 people in each room. I was charged for 4 people in each room ($80 extra). I did not look over the paperwork on arrival because it was very late at night. It took a lot of arguing to get the invoice changed. They kept saying that I signed for the rate on arrival. The room was fairly nice, rather plain, but I was bothered by the floor slanting down toward the bathroom. It was unnerving, as was the old, slow elevator. You had to push the elevator buttons two or three times to get it to react. Also, it was necessary to switch elevators to get to the parking garage which was rather inconvenient. The beds were comfortable and the shower had adequate hot water. February 20, 2014
Rated 3.0 out of 5.0 by UPS and DOWNS The people at the lobby bar specially Leticia excellent. The people at the Front desk so so to poor. The bell boys, the valet service and the shuttle service extremely poor February 18, 2014
Rated 5.0 out of 5.0 by Awesome Hotel to Stay I went for a business convention in Long Beach. The drive was not bad at all. About 13 minutes away. Only thing that made me nervous was the large bridge we had to cross over. There is 2 very large bridges. I'm not use to it so I'm sure it doesn't bother most people to drive. The stay was awesome. There is breakfast, but not complimentary. The buffet breakfast was worth it though. Food was awesome. The hotel was comfortable and the staff were very nice. It does not have a microwave or fridge so that was a downer, but overall it was a great stay! February 12, 2014
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