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Rated 4.0 out of 5 by 127 reviewers.
Rated 5.0 out of 5.0 by Accommodation The room was very comfortable, as Gold members we were given a free upgrade, to a 2 bedroom unit which was superb. The staff especially Rozi were very helpful. The only down side was having no restaurant or affiliation with another restaurant for dinner at night. Having to go out after being out al day was a bit of a drag but there was a microwave in the room May 17, 2013
Rated 5.0 out of 5.0 by Very comfortable bed and room was very spacious and clean. My friend and I were very impressed with the quality and comfort of our room and all services available. Would choose to stay at your hotel next time we are in your area. May 15, 2013
Rated 4.0 out of 5.0 by cruise overnight hotel This was our second time taking a cruise ship from San Pedro / Las Angeles Harbour. Both times we have had a great stay at the hotel. It is convenient to the harbour - within walking distance although they also run a shuttle. It is a great place to overnight before getting on a cruise ship. Arriving the day before reduces the stress and being close to the terminal makes it an easier place to enjoy the local sights before departing on the cruise ship. The rooms are well appointed and the have a very nice restaurant and bar on site, although there are lots of other local places close by for seafood dinners. May 15, 2013
Rated 5.0 out of 5.0 by Very positive the staff are very helpful and the room meets the needs. Great to be able to use parking without and extra fee. Super location for me to be able to conduct business. the beds are great! Thanks!!!! May 14, 2013
Rated 5.0 out of 5.0 by Stay and Sail We were very pleased with the hotel, stay, service and restaurant in this hotel stay for our recent cruise. The room was clean and comfortable, they kept our car for our stay AND for the duration of our 14 day cruise! They also provided us with a full breakfast buffet. We were shuttled to and from the hotel without having to call them when we were ready to leave either the hotel or ship. Very friendly service, too. We are all too ready to repeat!!! May 14, 2013
Rated 5.0 out of 5.0 by The bed was very comfortable and I slept well. The service was great. I would highly recommend the Crowne Plaza to anyone that is going to San Pedro. May 12, 2013
Rated 5.0 out of 5.0 by Front Desk great service The front desk was wonderful. Our suitcase was damaged in flight and we needed a zip tie to fix the problem. The man at front desk said they did not have but he had some in his car. This was beyond good customer service for us. We also needed a stapler and one was provided immediately. Thank you again PS we had drink in the bar (great) and ate in the dining room Great meals April 29, 2013
Rated 2.0 out of 5.0 by Poor response from manager Alarm went off at 5:30 am, I didn't set it, I couldn't turn it off, finally pulled it out of wall socket to stop. Poor selection on part of purchasers who decided to buy this type of alarm clock, should select brand with slide switch to turn off instead of one with numerous buttons that you don't know what to push at 5:30 am when it is still dark. To top it off, the light in bathroom went out and had to shave in the dark. Not a pleasant experience, the manager just said, "I'm so sorry", April 24, 2013
Rated 4.0 out of 5.0 by Great Room! We made a pre-cruise visit to the CP and found the room very comfortable. We had dinner in the restaurant and really enjoyed the fish and chips meal. We also had breakfast the following morning but I was very disappointed with the omelet (with an over abundance of turkey ham and green peppers) - and my wife really disliked the beef bacon?? - and the coffee.... totally lacked flavor (really weak). (And spendy) - It would have been nice to have just a simple cold-cereal or continental breakfast included in the price of the room. The front desk personnel were very nice and somewhat helpful but were not offering site seeing maps of the town and suggestions for local to-walk-to-places for those without a car. We took advantage of the shuttle service to take us to the ship. WONDERFUL SERVICE. We will definitely stay again when in San Pedro!!! April 6, 2013
Rated 5.0 out of 5.0 by Staff are Excellant. Great Experience We checked in late and Dining Room was closing. The Desk Clerk phoned over, and the Chef and Waitress offered to remain longer, and served us dinner. You can't beat that! March 24, 2013
Rated 5.0 out of 5.0 by Would stay again We booked this Hotel on line the day before we were to go on a 2 week Hawaii cruise. We took advantage of the "stay-park- cruise" package which we felt was an excellent offer. They valet parked our vehicle, served an excellent breakfast , transfered us via shuttle bus to the cruise pier & delivered us back to the hotel at the end of cruise.What more would you require!!!!! The staff was friendly & efficent, the rooms were clean , beds comfortable, it was quiet. The resturant served a good dinner the first night.I had the pleasure of visiting with the manager as we waited for the shuttle bus to take us to the pier the first morning & shared with him our satisfaction with the Crowne Plaza. If the opportunity presents itself again we will definately stay there. March 23, 2013
Rated 5.0 out of 5.0 by really nice comfortable bed, great service, good dinner restaurant recommendation, nice continental breakfast, close to harbour, (which was our target destination). March 9, 2013
Rated 4.0 out of 5.0 by Windows The Front desk were very nice, the room was clean, the beds were excellent, the most comfortable bed in a hotel we have ever slept on. I wished there was a room safe. and the only down side to the experience was, they need a window washer really bad. the breakfast room was beautiful, really large and very serene with the fountain and the food was good too! March 5, 2013
Rated 5.0 out of 5.0 by Great Experience I think this is a beautiful place to stay. The staff were all nice and very helpful. I found that the rooms, resturant and hotel were all very clean. I would recommend this place to everyone. They also took good care of our car while we were on our cruise. February 24, 2013
Rated 5.0 out of 5.0 by The room was nice and the service was exceptional. Although the Crowne Plaza is apparently an older hotel, the rooms are very nice and the staff was very helpful. For the location, it was a very good value for the money. February 18, 2013
Rated 4.0 out of 5.0 by Nice hotel,but This is a nice hotel and the staff are excellent. They are very friendly, helpful and eager to help you with any questions. The area is a little run down, but maybe it was a February booking that made it seem so. Our only complaint, and we were upgraded to a suite on the ninth floor as we are Priority Elite Platinum Club members is that the room had neither a refrigerater nor a microwave. One of us is a diabetic and a refrigerater would have been nice. We could of had one for an additional $15 per day. We stayed at this hotel for 7 days and are otherwise very satisfied. Again, the staff made our stay very enjoyable. February 17, 2013
Rated 5.0 out of 5.0 by Very comfortable We booked this hotel before and after our cruise. Not knowing what to expect, we were delighted with this property. Everyone was pleasant and helpful. Restaurant was good, but service a little lacking. Highly recommend this hotel for future cruisers. February 15, 2013
Rated 5.0 out of 5.0 by pre cruise stay Excellent hotel! Our flight was early AM- we were able to check in early- I believe it was near 10 AM- check in was easy easy- everyone was helpful and we were in our room in no time at all! Room was great- clean and spacious! Breakfast was delicious! Regular buffet- not just oatmeal and cold cereal. We highly recommend this hotel!!! February 8, 2013
Rated 5.0 out of 5.0 by Great People The Hotel while a little older is a great value with a great Staff. Edmond at the front desk was most helpful in making sure my stay was excellent. I recommend this hotel to all who love energetic staff and comfortable rooms. February 6, 2013
Rated 2.0 out of 5.0 by Uncomfortable stay and so-so service Being local to the area, Crowne Plaza was a natural choice for me when I had an emergency at home and needed to temporarily move out of our home. I made reservations for 2 nights by calling the number on the website; at 9pm we went to check in and had to wait 30 mins for check-in. Were assigned to a room; there was no heat. Called for assistance and waiting for 1 hr to get a engineer who touch some buttons then said wait 15 mins and if it is still cold, call down to move. It is now 10:15; called down and was told we had to wait and call back..long story short..we were moved after 11:00 to another room. Next day, we were told we did not have a reservation for another day but we could make another reservation at a higher room rate for the same room...REALLY!!! If this is how you treat do you treat guests! January 21, 2013
Rated 5.0 out of 5.0 by Park and Sail My wife and I were delighted by our overall experience at the Crowne Plaza Hotel in San Pedro, prior to our cruise to Hawaii. We arrived the evening before the cruise, enjoyed dinner with complimentary wine and slept well in a lovely, clean, spacious room. The following day we enjoyed a complimentary breakfast and were transported to the cruise ship by the hotel shuttle, our car safely parked in the hotel's underground parking lot for the duration of our cruise. Upon return to San Pedro, our luggage was transported by a porter from the terminal to the hotel's drop off / pick up location and we returned to the Crowne Hotel, picked up our car and were off to our fuss, no hassles, lots of conveniences! The cost for all of this was slightly more than parking my car at the cruise terminal...well worth the difference! I highly recommend the Crowne Plaza for the start of your vacation. January 17, 2013
Rated 5.0 out of 5.0 by Great package deal We have stayed at other Crowne Plaza locations and have always been satisfied. This time we were going on cruise to Hawaii & needed a place to stay the nite before & leave our car for the 14 days we would be on our cruise. The San Pedro Ca. Crowne Plaza was the best of both worlds. We spent the nite, had a great breakfast buffet in the morning & was transported to & from our cruise ship, plus they kept our car for the duration of our cruise (14 days). The price was great & the service the same. January 12, 2013
Rated 2.0 out of 5.0 by Crowne Plaza in San Pedro, California We have stayed in several Crowne Plaza hotels over the years and have always been impressed with the facility and service. The San Pedro Crowne Plaza does not live up to our expectations for such an upscale hotel. The room heat in two different rooms was either non existent or difficult to control. (Ourside temperature was in the 40s). The room condition was also not up to standards, with such problems as a broken toilet seat cover and wall paper poorly installed, particularly in the bath area. The bathtup drain cover was unsecured. There was no convenient place to plug in a laptop computer and only limited desk or table space to use it. Most hotels now provide a microwave oven and small refrigerator, but there were none in the Crowne Plaza. Neither was there a safe for securing personal valuables. The bed in our second room was in poor condition and should be replaced. The buffet breakfast in the hotel restaurant was just OK, but should have had a wider variety of choices. A Holiday Inn Express has a much better selection. The hotel staff were generally very good, with the exception of the chef in the dining room during the dinner hour, who acted as though we should have been somewhere else. We chose to eat lunch and dinner elsewhere after the first night in the hotel. We continued to breakfast in the hotel, but usually odered from the menu due to the limited free buffet selection. January 10, 2013
Rated 5.0 out of 5.0 by Nice view, very comfortable We were very happy with the hotel. It was clse to the pier, shuttle service, kept our car and very friendly. December 27, 2012
Rated 5.0 out of 5.0 by Your Employees Every single one of them is very nice and friendly. We always enjoy staying at your hotel in San Pedro, CA. December 22, 2012
Rated 4.0 out of 5.0 by A fine hotel... We needed a place to stay, as we were attending a concert at the Warner Grand Theatre and the Crowne Plaza fit the bill perfectly! The hotel was quiet, clean and met our needs perfectly, as well as being a short walk to the Waner Grand Theatre (and nearby restaurants/pubs/stores). Yes, the Crowne Plaza has a business-stay feel, but the rooms had all the amenities needed for a nice overnight stay. Not to mention, downtown San Pedro was a pleasant surprise! November 21, 2012
Rated 3.0 out of 5.0 by Fitness Center Hours/Breakfast Late Fitness Center does not open up until 8AM...this is not very accomodating for the business traveler when I need to be out the door before 8. Most Fitness Centers in hotels are open 24 hours!!!! I voiced my concern to the front desk, but no one seemed to really care. Also breakfast was supposed to open at 6:30AM...the staff did not have the buffet out until almost 7 which put me already behind for the day. October 29, 2012
Rated 5.0 out of 5.0 by Room for my in-laws Good afternoon, Early last week my in-laws stayed in your hotel utilizing a room that i purchased utilized my points. As an avid traveler, i make every effort to stay in an IHG property and have not been disappointed to date. Due to my experiences, i chose to have my in-laws enjoy your property. Though this was only for one evening, the reports received from my in-laws were excellent. They adivsed me that the expereience was the best ever and the facilities were beautiful. With that, i would like to thank the entire hotel staff and IHG for making this an excellent experience for my in-laws. October 29, 2012
Rated 5.0 out of 5.0 by Very nice hotel Enjoyed our one night stay. Nice spa and pool. Room was very clean and comfortable. Would stay at this property again. October 24, 2012
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