Rated 4.3 out of 5 by 197
Rated 5.0 out of 5.0 by Bling Great value & location can't be beat!
Myself and 2 friends attended the Northwest Garden Show and stayed at the Crowne Plaza for the first time. We had a great experience from check-in to check-out and would highly recommend it to anyone coming to Seattle..
February 28, 2013
Rated 5.0 out of 5.0 by pfuchs71 Best Crowne I've stayed at...because of the people
To start, I was upgraded, which happens about 1/4-1/3 of the time, so it's not rare, and not a huge deal.
Anyway, the front desk was very pleasant, the gal in the concierge lounge was friendly and pleasant (Erica?) and the gentleman in the restaurant for breakfast both days (Richard?) was professional and pleasant.
It was a typical Crowne from a property standpoint, but everything seemed to be thought out. As many times as I travel, I still forget to put a towel closer to the shower (from under the sink), but this Crowne had one hanging in the shower; it also had an extra towel rail right by the sink for a washrag and handtowel; every little detail type thing like felt "right".
Location was really good and the views were excellent. People were fantastic. End of the day, this was the best Crowne I've stayed at from sea to shining sea; if in the area, will definitely stay here again.
February 27, 2013
Rated 5.0 out of 5.0 by 98279f no title
Good place to stay, easy access to and from highway. Good staff
February 22, 2013
Rated 5.0 out of 5.0 by ckentmills Exceptional Staff
Let me clear up front: 1) I am a Priority Club Platinum member, and 2) It was my 20th wedding anniversary.
Regardless of any of that, the staff at this hotel went out their way to make this a wonderful stay. I have a hunch that they would do some of the things they did for me for anybody (not everybody), LOL.
The hotel is very centrally located, and made our stay in Seattle very convenient. No need was unmet, no courtesy unextended. This is what one would expect from a highly professional hospitality staff.
The only reason I did not give "ambiance and atmosphere' a 5-star rating is the reconstruction/remodeling of the restaurant.
February 21, 2013
Rated 3.0 out of 5.0 by JoshA Very average expirence
Reception staff were some of the friendliest and most helpful I've ever encountered. I extended my stay several times while staying here, and the manager kept honoring my original rate. This was very nice as the rate increased substantially during two of the nights.
Received upgrade due to priority club status and ongoing construction.
Location is right in the middle of downtown.
Houskeeping never replaced my soap! I stayed here for a week, and when I used up the entire bar of soap in the shower, I replaced it with the bar of soap I was using at the sink, thinking housekeeping would replace it. Instead, housekeeping moved the half used bar of soap from the shower back to the sink! This is a small gripe, but c'mon, I need to be clean and every hotel I've stayed at ever replaces the soap every day. I would trade the turndown service for new soap next time.
The renovations are going to look nice (see the lobby), but they are causing normal renovation issues. There was construction noise audible early in the morning, and due to the restaurant being relocated to a different floor, service there suffered.
Overall, the location is great and the employees are very friendly, but this hotel just seems kinda average. I would stay again due to a combination of price, location, and IHG affiliation.
February 20, 2013
Rated 5.0 out of 5.0 by Lovelylinda Wonderful stay
I enjoyed the accommodations completely. Erika was particularly enjoyable. She ran the 32nd floor concierge lounge in the evening. The entire staff was professional and helpful. I would love to visit again when in Seattle.
February 20, 2013
Rated 5.0 out of 5.0 by zed57 Relaxing Stay at the Crowne Plaza - Seattle
Surprisingly nice accommodations at the Crowne Plaza. Recent upgrades in the lobby made for an inviting check-in. Our corner room on the 33rd floor had a fabulous view of Seattle and was well-appointed.
Valet parking is not a bargain, but I guess to be expected for a downtown hotel. Overall a wonderful stay!
February 15, 2013
Rated 5.0 out of 5.0 by Lefty680 Great room, comfortable bed and helpful staff
Special thanks to Josh (front desk) who took the time to track down something I left in my room and mail it to my house. That's what makes your hotel a cut above the rest. Thank You
February 4, 2013
Rated 5.0 out of 5.0 by Arnoldjohn excellent staff with personal care.
The staff gave us wonderful service, and upgraded our room and sent up chocolate covered strawberries for our aniversary celebration.
The room and bed were comfortable and the hotel was quiet.
January 27, 2013
Rated 5.0 out of 5.0 by Marilu friendly and professional staff
I enjoyed my stay at the hotel , the staff was very professional and friendly, and check- in and check -out went smoothly.
January 26, 2013
Rated 5.0 out of 5.0 by Ajinnausa Crown Plaza- Downtown Seattle--- A Great Place
I have been totally impressed and truly enjoyed my stay. A good location in downtown Seattle, with easy access to business locations. The staff had been good and will visit the hotel again on my business trips.
January 23, 2013
Rated 5.0 out of 5.0 by jcallen007 Successful Getaway!
We always read the reviews. Always. This hotel was unreasonably criticized by some and we'd like to assure everyone that this is a good choice for a getaway in Seattle.
Very conveniently located. Easy in and out. The staff was exceptional from the front desk to the car valet to the waiters. Yes they are renovating, but there was no inconvenience, noise, dirt or otherwise.
The room was very spacious and although their plans to update the rooms and case goods is a few months off, it is still very comfortable and clean. In fact, this was the cleanest bathroom I have seen in years of business and social travel and I always stay at higher end properties all of whom should take better care of such areas. Good work to the housekeeping staff!
All in all, a very positive experience and we recommend this hotel. AND when all the renovations are done and the place is fully updated, it will look fantastic.
January 15, 2013
Rated 5.0 out of 5.0 by GeoT Great place!
I love the Crowne Plaza. On my recent stay, I got to see the newly remodeled lobby. What a nice upgrade. I've stayed at this hotel 4 times now and really like it! From the moment I checked in to the moment I checked out, I felt welcomed and valued as a guest. Every time I saw a staff member, I was greeted with a smile and a hello. Being a priority club member (sign up!), I was upgraded to the club level with access to the club lounge. There, you get complimentary breakfast and happy hour appetizers. Some people talk about the rooms needing updating, which I understand will be underway in the fall. To me, the roooms are comfortable and warm. I actually ran into the designer in the lobby and mentioned how much I liked the remodel. Kudos and thanks to the GM and her entire staff!
January 10, 2013
Rated 4.0 out of 5.0 by KazAus Staff were Excellent and location perfect
The staff were more then helpful, room was great , location was walking distance from the Water Front, Markets and only a few blocks walk to the monorail (even the kids didn't mine the sort walks to everything)
Great hotel, thanks for making my family feel so welcome (extra thanks for Dylan)
January 10, 2013
Rated 2.0 out of 5.0 by Ulster Okay, but...
Lot's of construction, but really not that big of a deal and totally understand that happens. But seriously, no wake up call? I have been a business traveler for many many years and have never had any hotel drop the ball on a wake up call. It's as if the staff was under construction too.
December 16, 2012
Rated 4.0 out of 5.0 by RSCHUL Great service
The service I received was excellent. I was very surprised at the quality of the food. I had visited the lounge a few times and ordered food, expecting it to be 'hotel food' and ended up having the best Calamari I have ever eaten. The staff was very helpful and catered to all of my needs. My room had been upgraded and had a great view of the city. It was a little smaller then I expected, but very comfortable.
December 12, 2012
Rated 3.0 out of 5.0 by cbhawk Under Construction
Overall, it's fairly convenient for location, 10 min walking to Pikes Place, 5 min to major shopping.
However, the construction was a bit problematic and the elevators required some maneuvering. (You had to take one elevator and then get off and get on another to get to the ground floor).
The room was nice and the staff was very friendly.
December 6, 2012
Rated 1.0 out of 5.0 by droppuck10 Under Construction
Hindsight is always 20/20 and I learned this the hard way. 1. The hotel is under construction - this was not posted online that I am aware of. We weren't delayed by it, but it did prove to be cumbersome to get around it. 2. Parking at the hotel is over $40 a night, the most expensive in the area. Again, this was not posted online that I found and very disappointing since some hotels offer free parking. 3. Points, as a Platinum Priority member I was looking forward to getting the five nights stay points. Since I saved whopping $10 per night booking through a 3rd party sight I got no points...again, nothing online about this that I could find.
Had I known any of the three items above I would have booked somewhere else.
December 6, 2012
Rated 1.0 out of 5.0 by 68Cobra Service and room
The front desk personnel was excellent upon arrival even with renovations going on there. Room was great- I prefer high floors that are quieter and views. Thanks again.
December 4, 2012
Rated 2.0 out of 5.0 by biztravelgal Good location, needs improvement to service
This hotel is located in the center of the city, but it's a worn down property that needs more attention to the service. My room was missing some of the items normally replaced during room turn over (towels, shampoo, etc) but clean. My co-workers room had dirty towels from the previous guest left in his bathroom.
November 24, 2012
Rated 5.0 out of 5.0 by Cher25 Great service and wonderful staff members
The staff must be recommended for their courtesy. If I return to Seattle, I will definitely stay at your property.
I had the opportunity to meet the manager Cristy and she depicts the quality that managers should exhibit - with their staff and to the guest. As a manager myself this type of quality is often rare, but do-able. Congratulation and thanks to all e staff that I have had the pleasure to meet. You have given me an experience that is imprinted in my mind. I will most definitely recommend your property to others.
November 24, 2012
Rated 2.0 out of 5.0 by skysteward Hoped for the best, but......
I had stayed at the property once before and my stay was mediocre but I decided to give it another chance.
My check in experience was excellent and the gentleman at the front desk was very polished, friendly and obviously loved his job.
I travel constantly and appear on TV providing a variety of travel tips including pet-travel tips.
My pet appears on air with me and is a 3 LB teacup Yorkie that is perfectly housebroken and quiet 95% of the time. She happened to bark when the maid knocked on the door in the morning. Within 2 minutes I received a phone call asking me to come to the front desk to sign a release form- it was handled in a way that felt demeaning and disciplinary.
Here is my issue....when a hotel claims to be "pet friendly" it should handle the situation in a friendly matter. For example....there could have been a note placed under my door saying something like this:
"Welcome to the Seattle Crown Plaza! We are so pleased to have you as a guest.
If you are traveling with your pet, allow us the opportunity to make your pet's stay as enjoyable as possible. Please provide the following information and we look forward to providing your furry family member with some special pet-amenities. Be sure to let us know when we may deliver them or feel free to call the front desk to arrange it. "
Something like this would have changed the quality of my stay dramatically and for the better.
There is a difference between "Pet Friendly" and "Pet Tolerant"
November 16, 2012
Rated 5.0 out of 5.0 Very good experience
The only bad thing I can say is that the elevators get too busy in the morning.... and the intersection is pretty busy to cross most of the time. Nice proximity to everything downtown.
November 16, 2012
Rated 5.0 out of 5.0 by Suzanne50 Wonderful, again!
We've stayed a couple times and wouldn't consider anywhere else.
November 15, 2012
Rated 5.0 out of 5.0 by LovedSeattle2012 Great location and service
First time in Seattle and there were no dissapointments. The hotel is centrally located, we walked almost everywhere. The service was exceptional, very friendly and helpful. We would definitively recommend this hotel and will stay there again on our next trip to Seattle.
November 11, 2012
Rated 3.0 out of 5.0 by hipster16 Good hotel , odd pricing and points system
hotel was good and in a great location. Lounge was nice, restaurant ok. Staff was pleasant and helpful, but sometimes not well organized. Hotel needs to define better their points and pricing system. A little frustrating.....
November 10, 2012
Rated 5.0 out of 5.0 by dm827 Excellent stay
This was a great hotel- centrally located in downtown Seattle to all the attractions (Pike Place Market, Pioneer Square, Westlake shops, and Space Needle). Everything was a short walk away! The staff were friendly and accomodating! As a business traveler, I ate at the hotel a few nights and the service and food were excellent. The gym was open 24 hr and was very convenient with lots of equipment. The room was quiet and had a nice desk for working. The bed was supercomfortable and there was an ample closet to hang my clothes for the week. I enjoyed my stay and will return if I return to Seattle!
November 4, 2012
Rated 4.0 out of 5.0 by Lucky2010 Comfortable room, good service.
We stayed in the hotel for 10 days. The hotel has a great location. Our room was comfortable and got a great view. The hotel do charge extra for internet access which was a bit unexpected.
November 2, 2012
Rated 5.0 out of 5.0 by Susan50 Excellent accomodations
Our room had a spectacular view of the city and the central location is perfect for walking. Will return soon! Parking is spendy but hey, it's Seattle.
October 30, 2012
Rated 5.0 out of 5.0 by Katie805 Great for Honeymooning!
We had a wonderful time at the Crowne Plaza - we were upgraded to an amazing suite once the staff found out we were on our honeymoon. The staff was super friendly and helpful and even booked us restaurant reservations at reputable locations! The concierge went above-and-beyond and sent us chocolate-covered strawberries and some balieys to our suite! The location is great, too - we were able to walk to all/most of the main attractions of Seattle. The staff made sure we were happy and provided us with helpful information regarding how to get around the city (it was our first time to Seattle). The room was amazing - especially the bed! It was the most comfortable bed we've ever been in! The manager extended our check-out time which made our travels far easier. The facility restaurant is amazing as well; we opted to stay in and order room service one night because it was so wonderful! The extra perks of this facility really made our honeymoon a dream come true!!
October 22, 2012