Rated 4.4 out of 5 by 302
Rated 5.0 out of 5.0 by ChrisnKenL Helpful Staff
We were amazed at how extremely helpful the staff was, from giving us suggestions and directions, to quickly arranging competent transportation to the port, and then a week later, to the airport.
We loved our rooms (we stayed one night before our cruise, and then one night after our cruise). They were large enough to accommodate our family of 4.
July 17, 2014
Rated 3.0 out of 5.0 by Kayee Poor Customer Service
I used my IHG points for a weekend getaway with friends. if I had paid $$$ I would have been a LOT more disappointed than I was.
I wanted to connect my computer to the TV and was told it was not possible (due to pay per view piracy issues). I asked to be accommodated in some other way (bring me a different TV, put me in a meeting room etc.) however all I was told is 'Sorry. No.'
For a business hotel to not be able to accommodate this request is unacceptable.
The hotel messed up my billing at checkout. It took over a week and speaking to the accounting department directly to get it resolved. I requested to speak to the Manager, but they never returned my call.
The location was great, and the restaurant had good food, but it would not be my first choice next time.
I expect to be treated better with my IHG Rewards Member status.
July 15, 2014
Rated 5.0 out of 5.0 by Dolphansteve Great place to stay in Seattle!
Wife and I recently stayed at the downtown Crown Plaza for two nights in Seattle as a start for an Alaskan cruise. This was our first visit to Seattle and we wanted to make the most of it.
I was able to use some reward points for one of the nights so this location really appealed to us. The staff was excellent, location was an easy walk to Pike's Market as it was only a few blocks away. The train station was close by as well, making for easy transportation to Safeco Field for us one night.
We were able to upgrade our room to a room on the 16th floor with a nice view of downtown Seattle and a glimpse of the Space Needle.
I had mentioned to a very nice young lady at the front desk (so sorry I did not get her name) that my wife and I were celebrating our 30th anniversary and next thing we knew the staff had a tray of chocolate covered strawberries and cordial coffee drinks sent up to our room!
We would absolutely stay here again on our next visit to Seattle!
July 15, 2014