Rated 4.2 out of 5 by 28
Rated 5.0 out of 5.0 by dbell2 Clean and attractive
Efficient check in. Beautiful hotel and room, very quiet. The bathroom is wonderful (except for low water pressure in the sink) with plenty of great towels and a roomy shower. The pocket door into the bathroom is right next to the bed, though, and allows NO privacy-a rather strange arrangement. Great TV but no movies available (that we could find easily, anyway). Wonderfully comfortable bed and bedding-I'd love to take the whole thing home! The thermostat had been turned to a very low temperature and the room was COLD when we walked in, but warmed up fairly quickly. Good lighting, which is important to us since we read a lot.
July 8, 2014
Rated 1.0 out of 5.0 Incompetent reservation staff with minimal help to fix problem
My father made a reservation with full Visa payment for my son and me at SeaTac. He specifically double checked with reservations on the phone that the room was paid through his Visa to save me hassle and money-assurance was given without equivocation. At check-in my reservation was not valid and his payment unacceptable. On the phone the front desk told my father the only solution was to fax or email him a form to sign and return for Visa authorization or have him sign the form at front desk. When my father asked for manager he said he was busy but would say the same. Solutions presented to father were unworkable as he was in a car on I-90, 300 miles away. He called manager twice the next day, once she was not in and second time he was sent to another person's voice mail. He tried the online form but it did not work because zip code field is incorrectly coded so email cannot be sent.
Make reservations somewhere else where they care and are competent. Thank you.
July 8, 2014
Rated 5.0 out of 5.0 by Bjh45 Very nice room! Loved the food in the dining room!
Staying in your hotel was a good experience. Staff was friendly and helpful to us! I loved the lotion, and body spray left in the room.
All was very relaxing and enjoyable.
July 7, 2014