Rated 3.8 out of 5 by 92
Rated 5.0 out of 5.0 by CP15 Comfortable bed, professional service, excellent laundry
Good sleep with comfortable bed and pillow as advertised;
Excellent and detail laundry service, not only clean but also having sewed loosened buttons for us;
Delicious cantonese soup in Chinese resturant;
Professional staff at front desk and Cafe Circle
October 30, 2013
Rated 5.0 out of 5.0 by Newtonese Very good service and comfortable stays as always
During the period I stayed, felt home! Always good service and stay comfortable and calm ... If I called , always quick response , e.g bringing sth. or helped to check the fridge... Excellent !
October 22, 2013
Rated 3.0 out of 5.0 by Robert0886 Bring back the club lounge on the new wing
Please bring back the once opened club lounge on the new wing, it much convenient and closely located for those guests staying in the new wing building, I really can not understand the reason to close this one down. And seems like this hotel does not like to recognize club member, as a platinum member, never felt being respected at this hotel.
October 16, 2013
Rated 4.0 out of 5.0 by BJ02 Nice room
Good hotel, nice location, good room and good bed.
October 2, 2013
Rated 2.0 out of 5.0 by szcest1 设施太老旧
September 10, 2013
Rated 4.0 out of 5.0 by Ricky61 Convenient location and good service
I have stayed in this hotel at least 5 times due to its location. It is quite to the company I need to visit. Generally speaking, this hotel is pretty good. The staff are friendly. Although the size of the room is not big, it is still quite cozy. The hotel provides all the necessary things that I need. I have no bad comment about this hotel. I will stay in this hotel again for my next trip to Shanghai in October.
September 3, 2013
Rated 4.0 out of 5.0 by meihao 交通便利
August 28, 2013
Rated 4.0 out of 5.0 by Bohica Housekeeping honesty & integrity
I stayed in room 1918 during the period of August 8-13. Later in the day on the 9th I returned to my room only to realize I had left my safe wide open. Cash, credit cards and passport were there for the taking and not a thing was missing.
Good housekeeping is easily measured through the maintenance level of the room. Honesty and integrity, on the other hand, are not always so easily measured.
I truly hope you can go back through your work records and properly recognize the person who took care of my room.
August 19, 2013
Rated 3.0 out of 5.0 by hailinyan terrible experience with rooms
there were mosquito in the room, very bad for a 5 stars hotel. I am very disappointed. Even the service was ok and upon my request they changed the room for me and discharged my laundry cost. In always stayed in our hotel in the past, but up to now, I have to consider other hotels if the hygiene is not improved.
August 17, 2013
Rated 4.0 out of 5.0 good experience
good experience , but second time when i am in 1508 the water is not hot enough .
August 16, 2013
Rated 3.0 out of 5.0 by WinWin bad of wireless transmission quality
The WiFi transmission was unstable and very bad quality.
August 15, 2013
Rated 1.0 out of 5.0 by NYCDavid Old, tired and not worth it
Heat wave in the city and the worst air conditioning. Embarrassing. At least the hotel had fan on hand so I could move the barely-cool air.
Tired, tacky rooms. The are SO many hotels in Shanghai. Stay away from this one. Nothing to offer.
August 14, 2013
Rated 5.0 out of 5.0 by david2014 很不错
August 10, 2013
Rated 5.0 out of 5.0 by Cindy91 Comfortable Stay
Great location, good hotel,good service. I enjoyed my stay in this hotel.
August 6, 2013
Rated 5.0 out of 5.0 My Favorite Hotel in Shanghai
I love the location of Crowne Plaza Shanghai, located in my favorite neighborhood, The French Concession. The quiet, tree lined streets offer a feeling of serenity and peace, which I associate with this hotel. When inside, I immediately feel comfortable due to the professionalism of the seasoned staff. This hotel is a landmark in the neighborhood with many years of experience serving guests and this is reflected by the employees who greet me and take care of all my requirements with ease, because they have been doing it for years and they know what to do and they do it effortlessly. The rooms look new and spotlessly clean and the beds are comfortable. I get a good night's sleep in this hotel. I also enjoy Circles Restaurant for a variety of good food, and Charlie's Bar to unwind at the end of the day. All in all, this is a very comfortable hotel with great service at a reasonable cost. It is my favorite hotel in this exciting city and I highly recommend Crowne Plaza Shanghai.
August 3, 2013
Rated 5.0 out of 5.0 by CP15 Great service
Hotel staff are warm and provide instant service and care. All services at reception, housekeeping and cafe circle exceed my expectation.
Good sleep with comfortable bed and pillow.
Good laundry service, clean, timely with good quality. If I can get discount on laundry service, it will be perfect.
August 2, 2013
Rated 1.0 out of 5.0 by huangweiwill uncomfortable bath room & limit value of platinum
Room is very obsoleted ( bath room especially ) and very poor user-friendly in bath room. Breakfast is not offered to platinum guest. will no live again and one of poorest experience in Crowne plaza.
July 29, 2013
Rated 1.0 out of 5.0 by Neoagran Worst Hotel Ever
They are or remodeling, and never even give a notification that they will be doing it, they start working at 9am Saturday and Sunday, even I booked with enough time, they put me in the lowest floor available and nearest to the remodeling area, so after a 24hrs flight, arriving at midnight, I want to sleep over more and with Jet Lag I had to woke up at 9 I ask to be change and they only said, the can´t do anything, no support, no nothing. Definetely Crown Plaza CAN NOT warranty you will rest!
July 29, 2013
Rated 2.0 out of 5.0 by Spoocci watch the restaurant times
Stayed at this hotel one night, thank goodness. Their Chinese restaurant opening hours are advertised as 6.30pm to 10.00pm, this is a false statement.
Arrived at 9.45pm after getting late from Business meeting. So I went to the restaurant, they sat me down, gave me a menu, asked if I wanted a drink, then 5 minutes later when I wanted to order...informed me that the restaurant was closed.................what bad service............when I asked to see the duty manager he was too busy.........all they could say was "so sorry"...... went to reception and they added nothing new to the explanation except "so sorry" with no explanation as to why they make false statements.
I will give this hotel a miss as I do not like false information and a false service being advertised. There are a lot better hotels to stay at than this hotel... the rooms are not very nice for a Crown Plaza....I had breakfast and that was not good either. ````they did not acknowledge my Platinum Ambassador status...Goodbye Crowne Plaza Shanghai never shall I see you again.
July 28, 2013
Rated 5.0 out of 5.0 by Richard1202 As usual, great stay
Great location for that hotel, in the center of Shanghai but away from the big buldings, just very confortable.
July 15, 2013
Rated 3.0 out of 5.0 by Techmodrome Washing curtains after 20 years is not a crime!
As already mentioned in the review title the curtains look like out of the 80ies and have never been washed, the stone grey is not a color - it is stone...
Rooms are old style, old fashioned and had seen their best times.
Benefit for Priority Platinum is given, but I ask myself if the room I was in (2425) was the upgrade, how would a normal room look like? So here I can say: Room upgrade is not the word that should be given here, I can not see any benefit for Platinum Members as I get in other IHG hotels.
Also very funny: As I was traveling with my wife, the hotel offered only one free drink as a welcome drink. I mean hey, I am not chasing for a free drink, but isn´t it some kind of unfriendly to give only one guest a free drink and the other is not welcomed in the hotel? I left the free drink voucher on the desk and went with my wife somewhere to have my Cocktails.
Yes, when I am in Shanghai I will stay here again, as it is working for me, but I would not recommend this property...
I hope next time I have fresh washed curtains in my room ;)
June 30, 2013
Rated 3.0 out of 5.0 by boj2506 Good location
Compared to the price paid the hotel is okay, but not in any way outstanding. Around the hotel is a few cafes and restaurants which is a great plus.
June 19, 2013
Rated 4.0 out of 5.0 by olson3sdsu Crowne Plaza i s Home in Shanghai
In a very comfortable middle-class Chinese neighborhood, Crowne Plaza at Pan Yu and Fahuazhen Rds. lacks almost nothing, and the staff makes you feel very much at home.
Internet is excellent, rooms are large and very clean with all the accoutrerments.
I have stayed there over 45 times in last 15 years and always feel like I am coming home.
The hotel is very different from most other 4 and 5-star hotels in Shanghai. It has all the others offer but makes you feel welcome.
June 15, 2013
Rated 2.0 out of 5.0 by Steven203 The room experiance is less than 4 stars hotel
I had good experienced with many hotels and had stayed with Crown Plaza hotel throught out China which was a good and comfortable experience. When comes to stayed in Crown Plaza Shanghai it was a total disappointment. The room was old less than 4 stars hotel and the toilet was smelly. I hope the management of Crown Plaza going to do something in this regards. This one hotel carries the name Crown Plaza and located in the most busiest business centre and yet bringing down the image and standard of the hotel service by its name.
June 10, 2013
Rated 4.0 out of 5.0 by guyguycrystal very good service
I stay in crown plaza everytime when Itravel Shanghai as it makes me feel like home of their service, though it i kind of old 5 star hotel wthout mordern decoration, bu they still have good "software" in service with high standard.
June 5, 2013
Rated 5.0 out of 5.0 by Kerfuffle Determined problem solvers, and exceptional food.
Staying at the new tower of this hotel was a thoroughly positive experience, and I would certainly recommend it.
Like with most hotel stays, our two separate visits were not without a few problems. Thankfully, unlike many hotels, the Crowne Plaza staff here did a remarkable job at solving them, at one point even going so far as calling in an engineer to repair a water pressure problem. I was very impressed by their willingness to help and dedication to our experience.
One of my favourite parts of staying here was breakfast, and I ABSOLUTELY recommend eating at the Circles cafe. The waiting staff make an effort to remember who you are and what you want to drink, and the food itself was surprisingly one of the best experiences I had in China. The dishes are authentically Shanghai (and exceptional examples at that), and I was still excited for breakfast after my tenth morning there.
Amenities provided at this hotel are generous and abundant. They go so far as to provide bottled water and fresh fruit, and even some minibar items were free. From this location, taxis are easy to call if that is your main source of transportation as well.
June 2, 2013
Rated 5.0 out of 5.0 by Cristiano feedback
You HAVE TO CHANGE your music. NOBODY likes to hear the same music EVERYDAY. This is insane!
I've got to the point that was considering going to the breakfast...
May 28, 2013
Rated 3.0 out of 5.0 Could be better
The hotel has two wings, the old wing and the new club wing. I am not sure why being a platinum member there is no upgrade if you book the club wing. The logic is very not very convincing.
The service is as good as you can get in any crowne plaza and i do not have any complaints about that. The staff are pleasant, speaks communicative English and always willing to help.
If you are looking for club lounge , i would not recommend this hotel as they have closed the club lounge in the new wing and have only the service at the old club lounge in the old wing which is completely worn out and looks nothing like the new crowne plaza lounges that you find in other parts of china.
May 27, 2013
Rated 5.0 out of 5.0 by bijhi2000 best accommodation
I have been in China for several times in more than 12 years, I can say that most of 5 stars Chinese hotels are the best around world, and this hotel is similar, but for any traveller's accommodation is most important hotel location to save more time and money for visiting any sight seen by city transportation. this hotel is close to Line 10 of metro station, which is the best line to reach to best part of Shanghai without changing any other lines... also you can come to the hotel from Pudong air port by MLGV fast train to line 2 and changing to line 10 more cheaper and faster and getting new experience for travelling by fastest train.
Hotel staff are so kind and helpful, I must ask for hotel manager to congratulation and accept my great thanks for collecting this kind group.
our room always was clean though I think they are renewed and decorated and totally nothing less in our room.
hotel has oriental breakfast.
May 22, 2013
Rated 4.0 out of 5.0 by davidcanada quiet and friendly environment
Although the hotel is located in an area very close to commerical centre, the internal environment is very quiet and comfortable. I had very nice sleep there and I had never been bothered by noise like in other Chinese hotels. Also the employees are very friendly and helpful. Some of them are very young, and obviously are trainees in the hotel, but they provide very good services for me.
May 7, 2013