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Rated 3.8 out of 5 by 161 reviewers.
Rated 1.0 out of 5.0 Bad experience!!! * Staffs are rude and tried * WATER WAS NOT HOT IN SHOWER DURING PRIME TIME i.e 8am-10am or 6pm-8pm . It was a killer ! Imagine the outside temperature in Shanghai is only 0 degree ! * room temerature is always the same * mattress and pillows are all old and worn out * will not recommend anyone to stay here ! January 15, 2013
Rated 5.0 out of 5.0 by convenient location crowne plaza standard,close to subway line,well located in central Shanghai,the hotel gives excellent access to the Hongqiao airport and high speed rail station. The hotel has recently renovated its restaurant and offers an excellent breakfast buffet. December 13, 2012
Rated 4.0 out of 5.0 by Nice hotel I think I got a good value out of this hotel because of "corporate" deal. Overall it is a very good hotel with nice locations. December 11, 2012
Rated 5.0 out of 5.0 by Good Service It was my first time to Shanghai.Located is very well and i think it's in downtown also.The staff is nice and warm.I feel so relax and happy after all day's working.Still remember their smiles and Chinese girls is pretty.I will choose this hotel again. December 11, 2012
Rated 5.0 out of 5.0 by Great location Close to the business area called Xujiahui, easy for shopping.Comfortable bed. Bathroom is not very big. Service is very greatful! Nice choise for travel. December 11, 2012
Rated 5.0 out of 5.0 by My Favorite Hotel This is my favorite hotel .I can get best service and the high quality living enjoyment. The staff are all warm-hearted.The most worth said is the hotel lobby,there is a movie car in it which looks special.If I have chance, I must choose the hotel next time. December 9, 2012
Rated 5.0 out of 5.0 by Nice Hotel I stay at Crowne Plaza Pan Yu Road 400. Every time I come to Shanghai for the 4 years. I think, the service are very good and as a platina member. I really feel valued at this hotel, more than any ICH hotel, I ever stayed at since I sart using Holiday Inn more than 10 years ago. If any problem at this hotel, the manaagement and staff ture, the negative arround to someting posetive every time. Only good tings to say about this hotl regarding staff and hotel. December 7, 2012
Rated 4.0 out of 5.0 by great service and comfortable My friend recommend me to stay in this hotel.I like here,comfortable bed and great service of their staff,they are so professional and friendly,help me to solve many problem.I think I will stay here again December 6, 2012
Rated 4.0 out of 5.0 by inroom temp low and restaurant service during the evening buffet was poor It was very cold in the room and there was no way to heat it. Even with the heat on and the fan on high I set the temp on 30 it remained cold. I had the evening buffet and although it was very quiet the service was very poor. I 'haven't been asked for a second drink and the plates were not taken away after a course. Hope to have a better experience next time. December 5, 2012
Rated 5.0 out of 5.0 by valued experience in downtown As convenience location for my trip in crowed and bustle city. Most attractive rates for consideration as well. Besides,I heard this flagship had branding updated , seems senses of services quite better than before.New tower rooms attract me indeed and would like to back cuz quiet big and good view instead of old impression. But if can more benefits or attention in different card memebers would be more excellent . December 4, 2012
Rated 5.0 out of 5.0 by Excellent service of the Staffs. Excellent service of the front office's staff compared to other hotels. December 3, 2012
Rated 4.0 out of 5.0 by Very good for a short stay; very relaxing and quiet atmosphere The choice of this property was on an emergency basis and had to book through the call center; prompt reservation arrangements. Checked-in around 8pm, room kept ready and everything prepared for a platinum ambassador. Quiet place, beds surprisingly very comfortable, pillows excellent, toiletries good, neat and clean rooms and toilets, housekeeping work very hard, I could see...they are sure the cream of this group...reception perhaps a far second followed very close by the smart helpful concierges. . A nearby cinema house could keep guests occupied, if their interests are onwards it. Apart from this, the major advantage is the proximity to the JIATONG UNIVERSITY LINE 10 Metro station. From hongqiao airport, one could catch the line10 and get down at this station and walk for 5-8min....u are there. No need for any taxis...hich is a great boon. Food room service, good. The only negatives I could see is the rate of the F&B and the room tariffs. Could be a little down for better VALUE FOR MONEY.....Otherwise this property is well recommended and could more endeavor to go up in its ranking! December 1, 2012
Rated 4.0 out of 5.0 by Crowne Plaza Stay November 2012 Been staying here for 10 years. Good hotel, great location with nice local restaurants within walking distance. The hotel is a bit dated, especially the fitness center and club lounge areas. Breakfasts good with ample selection. November 26, 2012
Rated 3.0 out of 5.0 by Not more than average Unmotivated staff, Rooms which need to be renovated and which are not worth the price asked November 25, 2012
Rated 5.0 out of 5.0 by Staff was good. It's not my first time stay in this hotel.Reception is very professional and friendly.Room was fine,but the wireless was not so satisfactory.And air condition was useless. November 21, 2012
Rated 4.0 out of 5.0 by 销售人员非常热情、周到 销售部门的Lulu非常热情,很周到。为我推荐很多周边旅游景点,很不错的住宿体验。我已经把银星皇冠假日酒店推荐给了我的一位朋友。 November 15, 2012
Rated 5.0 out of 5.0 by Always be my first choice This is the 20th year of this Crowne.I can hardly remember how many days i have spent in this lovely hotel.The upgraded room for my PLTN card is nice and well prepared.The front desk staffs are as helpful and knowledgeable as they could be. Time has changed but not the quality of this Crowne.They got experienced old staffs as well as energetic young staffs.This healthy team make this hotel always on the top of my hotel list.The best location of all IHG hotels in Shanghai. So,as a PLTN member,no reason for me at all to say no!I recommend this hotel to you. November 14, 2012
Rated 3.0 out of 5.0 by intertesting this hotel has two parts, a new one, and a old one, the old one is old! November 13, 2012
Rated 2.0 out of 5.0 by Avoid this hotel if you can I stayed here many times out of necessity of being close to where I needed to be. Otherwise I stayed away from it. The hotel staff are consistently dishonest and trying to take advantages of customers anyway they could. The way they refused to honor Priority member's benefit such as complimentary upgrade and offering more costly room rates until they got caught, by me, a Platinum member. I would not say the staff are friendly, but they are not friendly, either. The room facility in the old building is mediocre at the best. Rooms in the new wing are quite good and expensive. But in general the experience are quite negative whenever I encountered unpleasant staff at front desk. For Priority members there are plenty of choices in Shanghai. November 12, 2012
Rated 4.0 out of 5.0 by Comfortable mattress and pillow Overall is a good hotel, staff and service is good, mattress is very comfortable. Poor lighting, Very busy place. November 11, 2012
Rated 5.0 out of 5.0 by Great service and quality I highly recommend this hotel in Shanghai for the business traveller. November 11, 2012
Rated 2.0 out of 5.0 by Not same perks as other IHG Properties I would recommend not going to this property if you are expecting the same perks you would get at other Crowne Plazas or Intercontinentals. First of all, I was informed that only Platinum members get room upgrades (not Gold members). Then I was given only ONE drink coupon for the lounge bar even though there were two of us. When I asked them about it (I thought it was oversight), they said only the actual member is given a drink coupon. Then they said that Gold members get a welcome basket of fruit... I saw no such thing. For the price you pay, it's not worth where it's located (unless where you want to go is really close by), and it's disappointing because it seems to follow policies different from others. November 8, 2012
Rated 3.0 out of 5.0 by Recommendations Free shuttle service - airpot - shopping arcades - train station Welcome drink and fruit basket. Upgrade service for frequent guests. October 26, 2012
Rated 4.0 out of 5.0 by Friendly and Helpful Staffs Friendly greetings from the Reception Rooms well cleaned by housekeeper Best of all the concierge staffs are professional. They have assisted me with documents which I have to courier to my Shanghai's Clients. They have extended their help to me. I would definately returned to this hotel for my next trip. The massage place is a must to go after a long day, price very reasonable. There are two shops, go to the one downstairs for better services. October 23, 2012
Rated 2.0 out of 5.0 by Denied upgrade As a Platinum Ambassador, I should have received an upgrade. The staff member told me it was not possible due to 'overbooking'. Then she actually laughed, she thought it was funny. Never stay here again. October 23, 2012
Rated 4.0 out of 5.0 by Bad restaurant service I could not fault the service in the Club lounge however what a drop in service attitude when i had a meal in the restaurant. Sorry to say the attitude of thecooking staff in the buffet restaurant was unhelpful and verging on down right rude. They work to rule strictly and are not helpful to customers needing to have a quick meal before going to the airport. Also the standard of buffet is not to the level of other Holiday Inns and Crown Plaza in Shanghai so sorry i cannot recommend this hotel. Also this questionair is driving me crazy with all its rules on what can and cannot appear. i will not answer again. October 22, 2012
Rated 3.0 out of 5.0 by Poor Customer service I was in the room and some other guest came in the room. They rented my room twice. Luckily i was by myself and reading newspaper. But i was outrageous and i have never thought that a good hotel like this will do such a mistake. Think about a women guest. What will happen to her? Even i was flicked out. October 5, 2012
Rated 4.0 out of 5.0 Very comfortable and accommodating. During my recent stay at The Crowne Plaza Shanghai I was welcomed with a big smile at Reception. My room was already allocated and the check-in process was totally pain free. I visit Shanghai on a regular basis for business purposes and always choses to stay at this Hotel. All Staff are very obliging, helpful and even afford time to ask how your day was. Particular thanks to Janice and her Staff in Charlie's Bar for the excellent service they provide. I intend to re visit this Hotel in the future on many ocassions and I have no hesitation to recommend others to do so. October 3, 2012
Rated 2.0 out of 5.0 by Good location, breakfast and maids but the executive lounge is under all critique The location is great, within walking distace to Shanghai metro line 10 and you are within 10-15 min by subway or taxi to pretty much anything central. The frontdesk is quite nice. The staff is helpful and do their job well. The restaurant and the breakfast is good and the staff there is serviceminded and friendly. I stayed at the Executive floor, the rooms and other commodities are nice and the maids do a wonderful work keeping the room cleaned and refilled. The last thing to mention is the executive lounge. This is the reason I will probably not visit this hotel again. The happy hour is not worth calling a happy hour. 5 slices of ham and 5 slices of cheese, no bread or crackers. There were approx 15 premade sandwichwes but they were all taken in one minute and after that, never refilled (i guess the other guests knew that once they were finished they would never be replaced). The staff doesn't seems to care if the area is refilled or if the bottles is empty or not. And when I asked them if they could replace an emty bottle, the staff always gave the feeling I was bothering them. I got the same attitude when I asked them about refilling the snacktable. All kind of excuses about busy kitchens and that bread and crackers only were for breakfast time. I recommend this hotel for people expecting english speaking service in a nice area with a confortabe bed and a quiet room. However, people thinking of staying in the executive floor, if it is not for the extra computer desk in your room, THINK TWICE before spending the extra cash over a regular kingsize room. September 17, 2012
Rated 4.0 out of 5.0 by nice hotel but staff needs improving Overall it is a nice hotel. However, the staff may need to be more professional. I was sitting on a chair at the second floor waiting for a friend. One staff stopped by and yelled at me because I had my feet resting on another chair! September 10, 2012
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