Rated 3.7 out of 5 by 98
Rated 4.0 out of 5.0 by CARMES Internet connections
every evening encountered problems and got cut off the line with no reason, this lasted for long minutes. This is the second time it happened within two stays in C. Plaza Sh.
December 18, 2013
Rated 4.0 out of 5.0 by JackF1 Good Choice
Hotel is very nice, have decant rooms and service is friendly. Also breakfast is really good. You will have to take a taxi to get to any attractions, but generally the location is good and reasonably close to Hongqiao airport. Good value for the price.
December 17, 2013
Rated 1.0 out of 5.0 by petersiu Worst Crowne Plaza Ever Experience
I stayed two nights there and it already became my most memorable hotel ever given I wasn't even in the room from 7am to almost 12pm on the 2nd day. It was miserable at the arrival at the front door of the hotel. No one care me and my luggage. I did not too mind because thing like this won't affect my schedule. I already asked the front desk if it will be easy to get to the airport in the next morning and they said it will be okay at early 7am. I started to leave my room a bit after 7am the next morning and I was then asked to line up at the front door of the hotel. However the bellboy stood around and no one was signalling for a taxis outside the properties. I then tried to walk outside the building and get taxis and found out the traffic was quite a mess and difficult to get taxis. After several tries within 15 minutes time I wasn't able to get taxis and I went back to the concierge and asked them to book a taxis for me to airport and they said I just need to lineup at the front door. I couldn't see anyone trying to get a taxis outside the building for me and actually none of those bellboy or whoever care there. I found myself again walking outside the building and going crazy for taxis again and I was then able to get one after another 15 minutes or so. I was serious when asking them at the check in the night before and I wasn't able to get taxis initially. More importantly I went there for flight and I couldn't be late. What kind of attitudes are they having with their customers! The reasons I was staying in this hotel were because 1) location, closest IHG outlet from Hongqiao Airport, and 2) I also tried to get a meeting room there. However they did not care after informing them I would be staying there for two nights. Back to my stay in the hotel, I came back to the hotel at around 12am after taking flight back to Shanghai the same day and I was trying to get my dinner from room service. Although I did not really look at the room service menu again, I just called and asked if they had any Hainanese Chicken at that time. Their answer was yes and they also asked me did I need a drink. I just told them I only need the food. However when having my dinner and I found out the portion was terribly small and I recalled the room service menu. THEY NEVER SAID THE PORTION WOULD BE SMALLER FOR THE LATE NIGHT ORDER AND THEY SHALL REMIND ME THAT THE DRINK (POP) WOULD BE FREE AFTER MY INITIAL DECLINE OF ORDERING DRINK!!! I was so hungry as well as so angry when taking the food and after finishing the meal!!! At the checkout next morning I wasn't bother to line up and ask the front desk for any taxis and decided to take subway even with big luggage. Halfway down to the station I saw a couple taxis popping by and I tried to catch them but fell on the floor on the road and hurt my leg!! WHAT AN EXPERIENCE I HAD WITH THIS HOTEL!!!
December 15, 2013