Rated 4.3 out of 5 by 62
Rated 5.0 out of 5.0 by RHC75 Remarkable service
As a frequent traveller around the world, visiting several different hotels I must say that the Crowne Plaza in Pudong really stands out as aboslutely the best place to stay. The service provided is outstanding. Especially the service in the business lounge, they really make you feel like one of the family amongst the employees as they service you with personal attention and care for each and every guest.
My outmost greatfulness to Fiona in the club floor lounge, her way of servicing and kindness is outstanding. My stay would not be the same without her.
I stay in this hotel several months each year, and I am always looking forward coming back.
February 28, 2014
Rated 3.0 out of 5.0 by smore16 NIce clean hotel
I wouldn't recommend this hotel to anyone that is living in the year 2000+. No one deals in todays world without the internet and/or wifi. Here they want to charge you $18.00 bucks a day for wifi and even the room hard wire connection. They do offer free wifi but make you sit in the lobby doing your business and what not and then the code even expires every six hours. What a mess that was. Made the trip miserable and then I went up to my room after a few days and the key didn't work so I had to go all the way back down and have it activated! Why would it even work in the elevator if it was inactive? At least this would save me the trip up and down causing delay to an already short vacation!
The room was clean and always made up very nicely but too many issues that I won't be returning back. Want yet another?
I read on the front desk that they had a free shuttle service going to pudong airport at three different intervals during the morning. So the day before i left I inquired only to find out they don't have a shuttle service. BUt then why display that they have.
I won't be back....
February 28, 2014
Rated 4.0 out of 5.0 by MrX Sing Great Value for Travel to Waigaoqiao for Business
Location is both a pro and con because it is remote for business travellers to WGQ but far from any city centers.
Hope that the hotel can arrange shuttle to city.
Cindy in the executive lounge is helpful.
I hope future upgrades to executive floor should include all executive floor benefits as I enjoyed in other IHG premises.
January 26, 2014
Rated 5.0 out of 5.0 by Murphymeng Pleasant and comfortable
Pleasant and comfortable
staff are friendly for any help from them. room was clean and quiet to give me a good sleep.
club is wide and convience where can see the sea.
food taste good.
January 15, 2014
Rated 5.0 out of 5.0 by zhou2014 great service:wet air machine is provided
I feel very good during my staying in pudong crowne plaza hotel. The staff on 27 floor JOJO is very friendly,she boiled coke for me because of my fever.The coke make me comfortable.
January 14, 2014
Rated 3.0 out of 5.0 by Jerry1985 Comfortable but service not good enough
The hotel itself is ok but the service is not good from my point of view, especially as Platinum Member, I did't feel special treatment like staying other Crown Plaza...
I dont understand why different Crown Plaza has different policy for Platinum Member, in some Crown Plaza you can enjoy the soft drink in the mini bar freely, but some cannot.
And the employee in this hotel is not proactive enough and even cannot remember the Platinum Client.
If the hotel is not near to my working location, it may be not my option.
January 12, 2014
Rated 5.0 out of 5.0 by north star smiles all over
excellent hotel nice community clean quite room flexible shuttle
service would help......
January 11, 2014
Rated 5.0 out of 5.0 by 269ekg 入住总体体验不错，虽然有点小插曲，但是很快就解决了。
December 28, 2013