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Rated 4.4 out of 5 by 125 reviewers.
Rated 3.0 out of 5.0 Check out time The check out time is too long. I have to wait 20 mins on this. July 10, 2013
Rated 1.0 out of 5.0 by Diaspointing Hotel First of all this hotel is far away from anything. The rooms are tired the carpet filthy and the air condition didn't work properly until it was fixed. The toilet was in bad shape as well. I arrived about 9pm had to wait outside in the heat until some was available to take my luggage, then at check in it seemed all staff were busy with paperwork not customers and took 10 minutes of waiting for someone to be so kind and check me in, I would give this hotel a overall 3 stars not five stars. Check out as well took ages, I tried to talk to the manager on site but it didn't see they cared at all. staying at this CP even as a Platinum member was a mistake should have tried the Sheraton across the street. July 9, 2013
Rated 4.0 out of 5.0 by A very welcoming staff and comfortable stay Although quite far location from downtown ,it's always a great pleasure to stay at crowne plaza pudong ! The staff is so professional and welcoming ,and amenities are excellent. Shuttle buses are provided throughout the day to take you to several shopping places, and lot of restaurants ,bars and relaxing opportunities are around hotel. June 6, 2013
Rated 5.0 out of 5.0 by Excellent service I did have a problem with the pickup from the Airport - so this was an unlucky start but the team clearly made up on this over my stay. There is a very high level of service dedication by pretty much everybody. The GM personally apologised for the issue and I was granted some additional free benefits to make up for this. People remember your name and what you like to drink or for breakfast. The room was always clean and the laundry service is fast and good. I have been staying at this hotel for 5 times and will be back in Nov 2013. May 23, 2013
Rated 5.0 out of 5.0 by Very Nice Hotel Very friendly staff. Nice rooms. Will stay here again. May 1, 2013
Rated 4.0 out of 5.0 Great and nice service Overall is ok and enjoy my business trip whn stay at crowne plaze shanghai putong April 14, 2013
Rated 5.0 out of 5.0 by Great Hotel The entire staff and service in the hotel is great with great leadership from the GM April 11, 2013
Rated 5.0 out of 5.0 by Down to every little detail We had a 3 days meeting at the hotel, which was impeccably planned. From the meeting room set-up to the coffee breaks and lunch arrangements, it was very well arranged. Our audio Visual system worked perfectly, which is very rare in China. I particularly loved the creative coffee breaks - they made my day. Most impressive was the young concierge (forgot his name) who picked me up from the airport at midnight, very passinate fellow who spoke excellent English. Guest rooms were comfortable, very cleaned and the bed and pillow was just what I needed after a long meeting day. Breakfast: Good and fresh. Everyone was very friendly which made a big difference. Will be back. April 7, 2013
Rated 5.0 out of 5.0 by Service All staffs serving with smile. Club service excellent April 5, 2013
Rated 4.0 out of 5.0 by Room is great but location poor Spacious and clean room. But location is poor, long walk to nearest metro station April 3, 2013
Rated 5.0 out of 5.0 by Priority Club The service at club are excellent and their daily happy hour served excellent food with variety. The staffs are courteous and responsive. Like to specially mention Lilly, Jojo, Jane, Sharon and Cindy for their good service. April 1, 2013
Rated 5.0 out of 5.0 by Clean, comfortable accomodation, attentive staff Close to the Free Trade Zone and in between two metro stops this is a conveniently located hotel. It is clean and comfortable, the staff are all attentive without being intrusive. Great selection at Breakfast. A few local restaurants but not much in the immediate vicinity Can go by metro or taxi to central Shanghai if you wish, without paying central prices March 29, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great breakfast It is my favorty hotel in Shanghai. Each time when I traveled in Shanghai, I prefered to the hotel. Great room and great service. March 14, 2013
Rated 5.0 out of 5.0 by Comfortable room! The staff is always so nice and the rooms clean and comfortable. March 12, 2013
Rated 5.0 out of 5.0 by Services Team work is perfect. Stick with Crowe Plaza when you travel alone or with your families. March 3, 2013
Rated 3.0 out of 5.0 by Good Service I will commend the staff (front desk, porter, concierge, waitress) for their polite and friendly service. I will return to this hotel if I should have meetings in the vicinity. January 30, 2013
Rated 5.0 out of 5.0 by Great service, very friendly and helpful staff, nice ambiance I'm travelling now for more than one year to Pudong FTZ for business. Next to a convenient location to my office, moreover, this hotel awaits you with a very friendly and helpful staff, be it reception, Windows, Bar or Lounge, Gym & Pool - simply, I like it, I will come again for sure. January 30, 2013
Rated 2.0 out of 5.0 by Locked out of my room for 11 hours After checking in and a brief departure from the room I returned to find I could not get back in. Staff came and assisted me but they were unable to open the door until the next morning at 10 am. This event certainly colored my view of this hotel as I was sepperated from my clothes and property for an unacceptable amount of time. December 15, 2012
Rated 5.0 out of 5.0 by perfect experience got upgrade to Bussiness Suite with 75% discount for Platinum member. It is really big enough for me to stay. Excellent service and Staff are provided for me by the hotel. It is always my first choice at ShangHai PuDong. I like to recommend the hotel to my friends and collegue . December 14, 2012
Rated 5.0 out of 5.0 by Great Stay!! Excellent service from the time of arrival to check out. Breakfast buffet is good and a nice way to start the day. The evening entertainment is wonderful. Very friendly with the crowd and nice to listen to the singing. Staff always smiling and friendly. December 8, 2012
Rated 4.0 out of 5.0 by excelente hotel, pero lejos del centro El hotel es muy bueno. Esta ubicado en un area Industrial, a unos 30 minutos del centro ( The Bund). Tambien esta a 30 minutos del aeropuerto pudong. Tiene un shutle free para distintos puntos de la ciudad inclusive el centro, con horarios fijos para ida y vuelta. December 4, 2012
Rated 1.0 out of 5.0 by Membership status does not matter here Club level upgrade and no free internet or anything else. It was a standard room, not the suite I usually have. I have stayed at this location the last few times, but this is the worst I have ever seen of ANY of the Crowne Plaza locations. They told me they don't recognize membership status for upgrades. I told them they did in Beijing Airport, Ningbo and Hong Kong and they were the only ones I ever heard of that didn't recognize member status. The manager came out, told me the same thing and could not have cared any less. I checked in for a 4 day stay and left after 12 hours. I was again surprised they checked me out and never asked why I am leaving so soon. Checked into the Century Park location and could not have been any more pleased with the staff, room, food... I always look for Crowne Plaza throughout the world, but Pudong is off the list. Fudong and Century Park are true Crowne Plaza Brand and I would send anyone to either of those properties. I have stayed at both. November 13, 2012
Rated 4.0 out of 5.0 by Perfect Stay with Ease and Comfort It was definitely one of the best and most comfortable stay I had in China, after visiting Guangdong and Beijing I found Crown Plaza to be much better. Its closely located to the metro station, Shuttle service from the hotel is made available, clean and huge rooms with best amenities. Area around the Hotel is also an added advantage as pharmacy, supermarket, Massage parlor etc are all just next to the Hotel. Highly recommended and will definitely stay again with Crown Plaza. October 20, 2012
Rated 2.0 out of 5.0 by For a Platinum-Member it is more than disapointing! I travel alot and this year I had over 170 stays in IHG Hotels around Asia. As I am Platinium Status I regularly get Room Upgrades and other benefits in other Hotels. WHat should I say, the "Room Upgrade" in this Hotel felt like a downgrade. No Club access, no free Internet, no free Breakfirst, no free Minibar Softdrinks - NOTHING but a 40 years old tube TV and a non working Internet in the first night at all. I will NEVER book this Hotel again as there are many other Crowne Plazas in Shanghai that can do better. Best CP Hotel EVER: Chongqing and Bangkok Lumpinipark! Before I book this Hotel again I prefer booking HolidayInn in "xuangxou-Road" (dont know the exact name of the road). Also the CP in Panyu-Road is better. September 24, 2012
Rated 4.0 out of 5.0 by nice place if you'er on the raod I like this hotel for many resons but the many one is the staff thay are at the top of their game. I travel about 6 months of the year and this is a regular stop. It is always one of the best stays while on the road, it is clean and friendly. I would recomend it to anyone if it meets your locations requirments. September 14, 2012
Rated 5.0 out of 5.0 by Spacious room and professional staff Lovely hotel to stay in. Spacious rooms - clean, tidy and fresh, with excellent hotel facilities. English is well understood here. September 12, 2012
Rated 3.0 out of 5.0 by Big name and Chinese style service Far away from Town and not conveniance.Taxi service are poor and not safe. August 16, 2012
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