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Rated 3.9 out of 5 by 27 reviewers.
Rated 1.0 out of 5.0 by Worst crowne plaza I ever visited The hotel facility is very old and much worse than a lot of Holiday Inn. When checking in, the front desk staff even don't know if my room booked has breakfast included. She said she will call back to confirm, but nothing happened. And they don't know what club member level I'm, so no welcome drink, no fruit of course. In the breakfast next day, there are not too much food served, and the staff is reluctant to add food without guest asking. they even do gossip rather than working. The worst thing is I got a worm in the potato. Ugrrrr.... The location is very bad, nothing interesting around except a golf field, however it's under maintenance this time. February 13, 2014
Rated 4.0 out of 5.0 by 城堡的外观 这个酒店算是开发得早了,隔壁的高尔夫球场只开发了一期,二期什么的还在建,本来不错的观景露台,看出去就是一片泥土地,有点小失望。比较赶,没把酒店的公共设施都体验一遍。以后有机会再去吧 February 12, 2014
Rated 1.0 out of 5.0 by 最差的皇冠假日 总体来说就是住过这么多酒店中最差的皇冠假日,没有之一,比大部分Holiday Inn都不如。 首先,是设施陈旧,因为陈旧所以感觉房间很脏,不舒服。而且设施老,所以卫生间,电视,家具的配置都不如很多Holiday Inn。 然后,check in的时候,前台居然说系统有问题,看不到我订的房间有没有早餐,也不知道我的会员等级。欢迎饮料,水果当然没有。晚上自己要了饮料。 早餐的时候人很少,但是因为人少,东西更少,服务员聊天,不主动要东西,绝不主动加。 而且,吃的早饭里居然吃到虫子!!! 本来订这个是想看看高尔夫球场,结果在整修,就看到了一个斑驳的球场,这个到是怪自己事先没有调查。 这个酒店位置比较偏,除了靠着高尔夫球场,其他一无是处,当然这个是事先就了解到的。 February 12, 2014
Rated 5.0 out of 5.0 by A Prefect Stay 酒店虽然有一些年头了 但是大堂还是非常气派的 订的高级房 升到了酒店6楼新装修的豪华房 不过入住的时候酒廊没开 小小遗憾。 酒店的前台非常亲切和专业 第一印象就很好,表扬!有种宾至如归的感觉。:) 软件硬件均达到了皇冠假日品牌的一贯水准 是宝山区最好的酒店了 下次还会入住!五星体验! February 9, 2014
Rated 3.0 out of 5.0 by average room and bad expericence Checked in at 9 PM. Without any welcome fruit or beverage for platinum member. Did not recognize IHG platinum member at all. So there's no upgrate at first. After I asked "Is there an upgrade". The girl asked " Are you a member?". "Why not check yourself" I said. "Oh, then 5th floor from the 4th floor" and asked for deposite. After I got to the room, I did not see any difference between 4th and 5th floor. Why do not give me a higher floor. I believe there're 10 floors in total. Anyway, this is not how you treat your member, not along IHG have Chinese New Year specials offer "Shanghai— Book a standard room to enjoy room upgrade, free buffet breakfast for 2 and 15% off for lunch or dinner* and more" Besides, the golf course is under rebuilding. No scenery.. February 7, 2014
Rated 5.0 out of 5.0 by 及时的意外 迅速的处置 必须要说,这是一次不寻常的住宿体验,到酒店,酒店主空调系统出了些问题,房间温度比较低,给前台做了反馈,酒店及时给出了应急方案和补救措施,使一次原本注定是不愉快的周末之行变的充满亮点,再次感谢当天的酒店经理,一再电话确认房间温度是否上升的,后续跟进。及客房部送来的取暖器,一切都是体现了该以顾客为本的服务理念。 December 20, 2013
Rated 1.0 out of 5.0 by 服务烂,会员待遇几乎没有,值班经理一问三不知 去这家酒店度周末,通过预定中心预定,没想到该酒店对白金会员的待遇如此反复。入住时告知房间升级到景观房,说欢迎水果随后送到,白金会员第二天下午可享受下午茶和Happy Hour。进房间后不到3分钟,有前厅工作人员敲门,说要帮我们换到更高楼层,当然房间没太大变化,就是5楼换到6楼,并再次告知水果随后就到,结果直到第二天退房,我们也没有看到有人送水果来。 床很硬,一晚上睡得都不好 早饭时,在餐厅落座,无服务员问候,要求他们倒一杯咖啡,服务员就倒了一杯咖啡放餐桌上,桌上既无糖包,也没有牛奶,甚至连搅拌的小勺子也没有 下午退房前,前往大堂吧享用下午茶,被告知没有得到前台通知。我通知前台后,来了一位自称是值班经理的女士Helen,说酒店没有下午茶和happy hour,我将欢迎信给她看,她说给的两张饮料券就是下午茶,作为值班经理,敢这么无知的信口雌黄,把饮料券和下午茶混为一谈的她是第一个 December 9, 2013
Rated 5.0 out of 5.0 by Outstanding Property Had the chance to stay at Crowne Plaza Lake Malaren for a short trip to Shanghai and was VERY pleased. Room was spacious, bed was very comfortable, bath had a tub and separate shower with a large vanity. Closet was larger than most hotel closets with plenty of space to put all my clothes. Property has 2 golf courses (one currently under renovation). My compliments to GM Richard Rennie and his staff for everyone was friendly, helpful and responded quickly and completely to every request. Breakfast in the main buffet style dining room was good and price was reasonable. Lobby bar has MASSIVE windows overlooking the golf courses, is tastefully decorated and comfortable. I have traveled to China many times over the years and stayed in many different properties and must say this was one of the very best. It was clean, comfortable, reasonably priced and didn't run into a major communication problem with anyone. On a 1 (LOW# to a 10 #High) scale I would give this property a solid "10"!! December 8, 2013
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