Rated 4.4 out of 5 by 54
Rated 2.0 out of 5.0 by Tourist9Nick Do not Take Care Customer Experience, Even if .
My feeling was so bad include the below fields.
1. Reception desk.
While I check in, a male worker told me I can enjoy 'Happy Hour' and free fruit in room service but no breakfast. When I ask him if I have free laundry services, He said that he can't confirm. At this time a female leader murmur him in front of me. So he told me no free laundry services and no 'Happy Hour'. I ask him why there is a contradiction about 'Happy Hour'. He ignored me. Under my repeated questioning, he and she told me that I can enjoy free breakfast and 'Happy Hour' if I check in the hotel next time. How could I possibly also to live so bad and dishonest hotel?
2. So free fruit in room service. I just look at a Green apple and a Dry pear.
3. Forgotten customer care and NO sorry.
I check and review the offering about the Platinum class customer. I found there was lack of free drinking ticket and some free cake in home. I called the reception desk. He told me that he will check it. So no feedback before I check out.
4. Concierge can’t provide any services when I provide a clear road name and code.
5. Check out services and call Taxi services.
Before I down still, I call the concierge. I said I will down still to check out. Pls. support to call Taxi. But after I check out and go to gate. Concierge worker told me to call Taxi by myself.
It is so Bad and Crazy experience in my Life!
How could I possibly also to live so bad and dishonest hotel?
HP China Service Product Manager
December 9, 2013
Rated 5.0 out of 5.0 by RamliEggFriedRice2013 helpful staff
I don't eat pork hence I have problems during breakfast when most of the food contained pork. your breakfast staff Brian was very helpful and ensured that I have my plate of egg fried rice and chillie paste every morning for breakfast.
December 9, 2013
Rated 5.0 out of 5.0 by RJ101 A second home in Shanghai
This hotel has the personal touch that make extended stays feel like home. It's simply the people, they remember your room number, what you like in your coffee and how big your feet are. Yes they can even provide king size slippers for us well proportioned in that area. It is not a supersized hotel so you can get around without waiting for evevators or personalized attention.
The gym, pool area and belcony are first rate. Pricing is moderate and there is a lot of value in this hotel. The location is very good as well. Enjoy Century Park, the undergound shopping mall, or many resurants and night spots all within 4 blocks walking distance. The hotel cleaning staff is commendable, corners are spotless and they do of great job of looking after the details.
December 7, 2013