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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
76%
Recommend This Property

Overall Experience

4

based on 163 reviews
76%
Recommend This Property

Ratings Breakdown

163reviews

  • 5 Stars
    76
  • 4 Stars
    41
  • 3 Stars
    29
  • 2 Stars
    11
  • 1 Stars
    6

Beautiful surroundings, poor service

By

July 30, 2015

club

The location is great and the architecture impressing. As usual with chinese buildings, it is already crumbling and breaking apart, even though only fairly new. Service was a bit poor, don't expect staff to have much grasp of the English language. Food possibilities and quality left a lot to be wanting, buffets were notoriously run down and fairly empty, when one could get some food it tasted quite alright.
Pool area, especially the outside pool is nice and in relaxing surroundings. Keep away from the Spa though. The treatments are acceptable in quality, but the stuff was outride rude. Therapists were talking about us in our presence and commented on our physis. I find this outright unprofessional. Also the billing of the treatment was extremely complicated, since they did not allow for national bank cards.
The rooms were wonderful and nicely made up. This really made the whole experience worthwhile. Also booking the sailing package was nice, since one could have ride on a 28 foot yacht on the lake.
Even though there was quite some room for improvement, we still enjoyed the stay.

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比较满意的短途度假

By

July 28, 2015

刚到达酒店CHECK-IN时无人招呼,前台都在忙自己的活,非常繁忙的说。我们就主动上去说明登记入住,不过登记时速度比较快,主动送上软饮券并免费升级了房型至阳台房,这个还是需要赞一下的。总体来说环境比较舒适,适合家庭度假。不过酒店内的烧烤活动价格比较贵,小朋友也需要收费的话感觉不值当。游泳池的水感觉不是很清澈,个人认为比较其他CROWN PLAZA。周末6折房是到下午4点退房的视酒店入住情况定作为会员是知晓的。不过这次我们1点再去房间拿东西的时候,房卡已经进不去房间,必须要去前台刷一下才能进入,这点感觉对于会员来说不是很方便,至少在入住时询问一下我们一般几点退房,然后做下备注,方便我们会员。其他还是比较满意的。

Posted byHotelStaff
July 30, 2015
尊敬的Jennifer, 非常感谢您选择入住上海滴水湖皇冠假日酒店,很高兴看到您对酒店总体感到满意舒适,在此获得一次愉快的短途度假。同时,感谢您对我们提出的关于服务细节的意见,正是因为有了您的意见,才能让我们不断进步,真诚期待您的再次光临!
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硬件与软件极端不匹配

By

July 27, 2015

通过会员小常假的优惠预定端午节假期房间,确实优惠幅度很大,不错!!
到店后房间升级,不错!!
房间硬件设施良好,虽然电动窗帘损坏但保修后很快修复,不错!!

但是:
1. 行政酒廊无论下午茶还是欢乐时光,时间和品种都非常少,且整个酒廊居然没有任何时间安排的说明!是就不想让人来吗!!

2. 餐厅效率及其低下,反复向客人强调等待时间很长!!临港地区目前还是半死之城,周围基本没任何餐饮设施。因此饭店餐饮对住客非常重要!我们理解平时可能这个酒店住客极少而没有足够的服务和厨师,但是,这个酒店不是第一天开张!!!!大大小小的节假日多了,难道每个节假日你们都没有临时应急预案吗!!??

3. 早餐居然要排队,虽然时间不长,但是仍然显示其接待能力及其低下!!

4. 退房时,居然排队长达30min!!!!效率及其低下!!

这些对于一个所谓屡获度假酒店奖励的酒店,显然极不相称!!

Posted byHotelStaff
July 29, 2015
尊敬的天空的汤力水,非常感谢您对上海滴水湖皇冠假日酒店的宝贵点评。很高兴您对酒店为优悦会会员的服务感到满意,同时非常抱歉酒店在餐饮及退房服务没能让您感到满意,我们会继续加强对员工的培训,对服务进行完善,在行政酒廊我们也会作相应调整以提供更完善的服务。再次感谢您的点评,祝您生活愉快!
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escape fom shanghai

By

July 23, 2015

Nice place and nice lake to get out of the city for a weekend

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外观别致,服务温馨

By

July 22, 2015

club

前台员工的整体服务水准较为出色,表现在服务的态度、效率等方面。早餐品种可以更丰富些。客房的整体呈现有待提高。

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服务一流

By

July 19, 2015

club

服务非常到位,服务人员可以及时回复的问题,不过会务人员响应时间较慢。其他都很不错。总体体验比较到位,也会积极与客人沟通。由于入住遇上台风,也没有收到太大影响。

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环境优美,硬件略欠缺,服务稍差

By

July 13, 2015

club

总体还可以,只是还有遗憾,最主要的是在餐饮服务(正餐,大堂酒廊消费)感觉服务效率较低.(尽管食材质量还是不错的).其它不足的主要是泳池和健身房太小.泳池水温不足等.

Posted byHotelStaff
July 15, 2015
尊敬的Helen,非常感谢您选择入住上海滴水湖皇冠假日酒店并在此留下您宝贵的入住点评。很高兴看到您对酒店环境的喜爱,对本次入住总体感到满意。同时,非常感谢您对我们提出的宝贵意见,关于您所提到的餐饮服务效率和泳池问题我们已经反映给相应部门,宾客的满意始终是我们不懈追求的动力,期待您的再次下榻看到我们的改进!
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Beautiful Hotel in out of the way Shanghai

By

July 10, 2015

platinumelite

I booked an evening at this hotel for my young daughter and I to get away from downtown Shanghai. I was told we were upgraded upon arrival. Our room was huge and lovely, even if almost a bit too large. I loved the balcony and wished the weather had been nicer for us to enjoy. The grounds are lovely though we did not get to experience much because of some heavy rains, but before it rained we did find the playground, which my daughter enjoyed. Also there is an indoor play area for small children which helped immensely when the rains did come. Downside is that the pool requires swimming caps so we could not enjoy the indoor pool. But I think we will go back and I will remember the caps next time!

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史上第二差皇冠假日

By

July 10, 2015

platinumelite

第一差是宁波皇冠假日,第二差就是这家,完全不知道是搞什么鬼,这里没有微笑,没有欢迎,没有感觉到任何温暖,没有感觉到方便,就是生气,生气,生气!!!

Posted byHotelStaff
July 13, 2015
尊敬的Adam Nie,非常感谢您选择入住我们酒店并在此留下了您宝贵的点评。首先我们为您不愉快的经历深感歉意,很抱歉您对本次入住感到不甚满意。如果可能的话,希望您能留下您的联系方式或者直接和我们联系,我们很想获知您在酒店更为具体的入住反馈,帮助我们进行改进。再次感谢您的入住,祝您生活愉快!
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Hotelbesuch

By

July 01, 2015

club

Das Hotel ist ein sehr schönes Gebäude muß aber besser gewartet werden.

Das Personal muß besser geschult werden

Aus heutiger sicht werde ich das Hotel keinem empfehlen.

Nehmen Sie sich ein Beispiel am Holiday Inn in Taicang/China.

Posted byHotelStaff
July 02, 2015
Herzlichen Dank für Ihre ehrliche Bewertung. Wir bedauern, dass Ihr letzter Aufenthalt bei uns nicht Ihren Erwartungen entsprochen hat. Wir wissen Ihre Anmerkungen zu schätzen und werden sie an unsere Mitarbeiter weitergeben, um unseren Service weiter zu verbessern. Wir hoffen, dass Sie uns Gelegenheit geben, Ihnen bei einem künftigen Besuch ein besseres Gästeerlebnis zu bieten. Mit freundlichen Grüßen, Management - Team
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硬件外观可以,软件真是跟不上

By

July 01, 2015

酒店真的需要加强一下培训了,具体的都不想多说了,只能说这次的周末度假在这里,感觉很不值得。不会有下次了。

Posted byHotelStaff
July 02, 2015
尊敬的shenhaimin,非常感谢您选择入住我们酒店并在此留下了评论!很遗憾看到您对本次入住感到不甚满意,如果可能的话,希望您能留下您的联系方式或者直接和我们联系,我们很想获知您在酒店更为具体的入住反馈。再次感谢您的入住,祝您笑口常开!
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泳池水温是冷得,早餐餐厅用餐竟然需要在外排队

By

June 29, 2015

club

泳池的水温是冷得,导致很多人无法下水.
竟然有那么大的容量容纳住客率,为什么没有能够安排好一个早餐餐厅来容纳大家吃早饭!!!!
房间里的room service电话不管打哪个都是忙音!

Posted byHotelStaff
June 30, 2015
尊敬的疯狂宝宝1984,非常感谢您选择入住我们酒店并在此留下您宝贵的点评反馈。酒店共设有室内、户外两个泳池,室内泳池为恒温泳池,天气较冷或是雨天建议去室内泳池游泳。关于您提到的早餐和room service问题我们已经反映给酒店领导层和相应部门,对此进行完善。真诚期待您的再次光临!
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