Crowne Plaza Shanghai Harbour City

Hotel Front Desk: 86-21-20339999

Hotel Fax: 86-21-20339988

Hotel Email: reservation.shgwr@ihg.com

Check In: 2:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Shanghai Pudong International Airport (PVG)

- Distance from hotel: 29.83 MI/ 48 KM North l

Shanghai Hongqiao International Airport (SHA)

- Distance from hotel: 52.82 MI/ 85 KM North West l

- T1:Start from Terminal 1 to S20 Highway, go straight along S2 Highway out of the toll gate and forward to DiShuiLake direction, go straight to the No.3 West Huanhu Road turn right, go straight to the Haigang Avenue turn left . Then go straight to the hotel.

Train
Shanghai Luchaogang Railway Station

- Distance from hotel: 6.84 MI/ 11 KM North West

- Start from Railway Station go onto the South North highway, forward to S20 Highway, go straight to S2 Highway out of the toll gate and forward to DiShuiLake direction, go straight to the No.3 West Huanhu Road turn right, go straight to the Haigang Avenue turn left . Then go straight to the hotel.

Subway

Dishui Lake

- Distance from hotel: 2.3 MI/ 3.7 KM South East

- Go straight the No.1 West Huanhu Road to the Haigang Avenue turn left . Then go straight to the hotel.

Print Hotel Fact Sheet

- Car Parking Available

- Complimentary Daily Self-Parking

- Valet Parking Available

Print Hotel Fact Sheet

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Hotel Highlights

Crowne Plaza Shanghai Harbour Cityis surrounded by the beautiful Dishui Lake. The hotel owns more than 100,000 sq. m. of the green area and is just close to a yacht club.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.1

based on 90 reviews
78%
Recommend This Property
Read All Reviews

Ratings Breakdown

90reviews

  • 5 Stars
    46
  • 4 Stars
    22
  • 3 Stars
    14
  • 2 Stars
    5
  • 1 Stars
    3

良莠不齐

By

October 17, 2014

入住当晚由于入住区域有顾客在唱K,造成客房内噪声无法忍受,向宾客经理投诉。处理相当迅速,马上给换了其它区域的套房,对此事处理非常满意。我们是2大1小入住,由于是周末六折,包含三份早餐,所以在入住时特地跟前台确认过。第二天早上到餐厅去用早餐时,一位女服务员跟我确认人数,我当时跟她说了2大1小,并说明我的房间含3份早餐。不久后该服务员返回声称我不是住亲子房,只有2份早餐,需另付一份。当时我把周末六折包含三份早餐以及跟前台确认过的情况告诉她,该服务员当时态度生硬,一直板着脸,坚持说她已确认过,要不就让我自己去前台解决。在我的一再要求下才当着我的面打电话到前台,这次终于确认我的房间包含三份早餐。此时该服务员仍然板着脸,毫无歉意,轻描淡写的说可以了,然后就走开了。作为洲际集团的会员,我觉得这件事简直不可思议,一个五星级酒店的服务员,服务态度竟然能达到这个程度,是我入住酒店当中唯一之仅见。

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服务需要改进

By

October 16, 2014

酒店硬件和周边环境不错, 但服务一般,需要改进, 不知是不是因为国庆节假日, 部分员工服务态度略显不耐烦. 这是在其他同级别酒店从来没有遇见过的.

Posted byHotelStaff
October 20, 2014
尊敬的candy111,非常感谢您入住我们酒店并抽空在此留下您宝贵的反馈信息。很高兴您对酒店的硬件和环境感到满意,同时非常抱歉酒店的服务让您感到不甚满意。我们会将您的意见反映给各个部门,定会以更严格的要求加以改进。期待您下次光临下榻之时定能有所改观!
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服务一流

By

October 15, 2014

club

服务什么的都做得很好,特别是各种细节都很好。唯一欠缺的就是checkin的时候等的时间有点长,需要提高些效率

Posted byHotelStaff
October 20, 2014
尊敬的住客,非常感谢您选择入住上海滴水湖皇冠假日酒店。很高兴看到您对酒店的喜爱,感谢您对我们服务的肯定,我们会将您的这一反馈分享给酒店同事,继续努力,成为宾客挚爱的杰出酒店。感谢您对入住提出的意见,这一点上,我们会更加努力做出改进。衷心期待您的再次下榻!
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服务有待提高

By

October 14, 2014

club

总体来说环境还可以,但服务实在是达不到五星酒店的水准,大堂没有人帮忙拿行李,入住等待时间太长,餐厅等待时间太长,虽说国庆节人多,但酒店应该提前预料到这种情况并做备案,所有整体服务有待提高,详细内容已经填写在前面的体验里了。

Posted byHotelStaff
October 20, 2014
尊敬的sophia,非常感谢您国庆期间入住上海滴水湖皇冠假日酒店。很抱歉小长假期间入住客人较多,给您带来等待上的不便。非常感谢您对酒店服务提出的不足,您的满意始终是我们奋斗的目标。我们会竭尽所能改进不足,给您一个完美的度假空间。真诚期盼您的下次光临,以感受我们的改善。
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