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Rated 3.3 out of 5 by 25 reviewers.
Rated 2.0 out of 5.0 by Bad customer service 5* hotel? What a joke. This hotel should not bear the Crowne Plaza name. The staff are badly trained, their English is mostly bad. The Club Room staff were unhelpful and not interested in us. We had to look for someone to cook our eggs at breakfast. No milk available for coffee other than at breakfast. Smoking was allowed in the bar even though there is a large notice saying it is against the law to smoke in public areas. The manager refused to do anything, just told us to go to the Club Room for a drink - no drinks available at 11pm. Rotten fruit in the room and the reception staff did not understand why we complained. February 1, 2014
Rated 4.0 out of 5.0 by 酒店确实比较老了,但是服务确实不错 1、服务很不错,很热情 2、金卡房间送了水果 3、房间比较老,有点味道 4、地理位置很方便 5、早餐还不错 January 27, 2014
Rated 3.0 out of 5.0 by 感觉一般,有点小失望 地理位置不错,附件购物出行都很方便,离步行街(太原街)十分钟路程左右,里地铁站5分钟左右, 就是酒店内部设施过于陈旧,不符合皇冠假日的品牌标准,有点意外和小失望。 January 15, 2014
Rated 3.0 out of 5.0 Crowne Plaza Shenyang Zhongshan Stayed for an extended time around 5 weeks. Pretty good breakfast buffet. Good variety. Lots of space and clean. Asian and Western food. Bacon was soggy though, I wish they could make crispy bacon. Nice fitness center that is almost fully equipped except for a squat rack. First room I had was good for cleanliness and space. Good pillows and bed. Nice desk for work, walk in closet, bathtub and separate shower, couch and all of the other other standard amenities. One downfall is that I could not open the windows because the room was hot even with the heating off (in Nov). In December the room temperature was ok. Another problem is that on the 20th floor you could hear the service staff walking around with their hard shoes on the (probably) tile floor at around 6 am every morning. You could also hear them pushing stuff around on the ground. Wish they would wear soft soled shoes and carry things instead of dragging them. The second room I got was also on the 19th floor. It smelled funny. December 17, 2013
Rated 5.0 out of 5.0 服务很好 酒店的服务很到位,从进宾馆礼宾部帮拿行李还送到房间,到离开酒店礼宾部帮打车,这些都很满意,唯一美中不足就是觉得刷卡很费劲,进电梯需要插卡刷楼层,可是总会遇到刷卡没反应的情况,进房间插卡也一样,反映有点迟钝,这点有点不太满意。 December 3, 2013
Rated 4.0 out of 5.0 by cold room and decorating smell 1.cold room, Celsius is 23,too low. 2.decorating smell in room. December 3, 2013
Rated 3.0 out of 5.0 by 很一般的酒店 个人感觉,这个酒店的存在对洲际集团是个伤害,应尽早结束服务。硬件条件完全达不到皇冠的水平,特别是卫生间和房间电视系统。服务这块倒是还行。国际皇冠就比他好。 December 1, 2013
Rated 4.0 out of 5.0 by 还可以吧 位置不错,酒店略旧;虽然是洲阿酒店降级成的皇冠,但觉得离皇冠还有进步的地方,也就四星到头了; 给我的房间在电梯旁边,头靠电梯; 入住感觉一般! November 24, 2013
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