Rated 4.7 out of 5 by 91
Rated 5.0 out of 5.0 by TravelingStig Great service and great hotel
My stay at the Landmark Shenzhen is one of the best experiences if not my best experience I have had at a hotel.
1st the Hotel Staff was friendly, kind, personable, professional, and made me feel valued and appreciated at all times.
2nd the hotel itself was clean and beautiful and had great amenities, spa, bar, restaurant. The room was perfect by being extremely clean and well maintained.
I can't stress enough how great the staff was. The staff was always smiling, ensuring they greeted me, and made sure everything about my experience was great. The staff went out of their way to press my suit as I arrived late in the day. Check in staff was extremely friendly and provided tea, conversation, and a newspaper for me to read later (much appreciated as I had not seen a paper in days). The concierge was extremely helpful in restaurant recommendations. Spa staff was kind and patient. Restaurant and bar staff great. Checkout staff and door staff was respectful and pleasant. Thank you all! Please keep up the great work.
If you want a fantastic hotel experience, I highly recommend staying at the Crowne Plaza Landmark Shenzhen.
July 27, 2013
Rated 4.0 out of 5.0 by mankit Warm service
Price a bit high
Decoration a bit old
July 26, 2013
Rated 4.0 out of 5.0 by PM3003 professional staff from reception to room services
This is my first time here, don't expect much but the overall service are very good. I'm very happy to see young and energetic staff with a smile all day.
Very nice and would like to ask the management to maintain this professional service.
July 23, 2013
Rated 2.0 out of 5.0 by Dasatan Overall excellent however somewhat is ......ridiculous
I have been staying at Landmark since it opened 20 over ago. Since my office moved to the building across to yours in 2002, I have been a frequent customer at and also introduced more than 1500 room especially 2006 to 2008. Recenly I , held a lot of meetings in your Vienna Cafe and parked my car there. Two weeks ago, I am with a client in my car try to park there but the Security Manager speak so loud over the Walkie Talkie stating that my car is banned from the hotel parking. I am so embarrass . I told the guard who ready to let in before the burst voice of your manager. All the parking attendants know that I go to Vienna Cafe all the time for meeting and enertaining. I do not why my car was banned. I feel overall the service of your staff is optimus but this one incident lead me to believe that your hotel do not appreciate frequent client visit.
July 19, 2013
Rated 5.0 out of 5.0 by Waiy great room and services
We were met by well trained, very polite front desk staff.
We were upgraded to a business class room which was excelllent, clean, bright and cosy.
We were impressed by the hotel staff. They were friendly, polite and yet very professional. They are the best in comparison to other 5* hotels!
We will come back to Shenzhen and stay in this hotel again.
July 8, 2013
Rated 5.0 out of 5.0 by Dunga Great Stay
It was a Business Trip.
We arrived early and rooms was not ready by immediately got upgraded to a bigger room.
Bed was Excellent...
Check in speed was fast...
Staffs are very friendly...
Location is Good...
Will definitely stay there again..
July 4, 2013
Rated 5.0 out of 5.0 by Foxthrox88 Best managed Crowne Plaza Hotel in China
I've stayed in many Crowne Plaza in China and believe me this is the best managed IHG hotel in China. My returned visit was once again a remarkable stay , the services maintain tiptop from checked in to checked out. All staffs at this hotel treats their guest with VIP services ,every details was ensured to make every guest has a comfortable stay .
I would like to specially thanks Ms. Jenny Zhu during this trip , she went the extra mile to see that our needs were met when we encountered big problems booking our rewards nights online at the shortest time.
Once again thank you very much to all staffs at Crowne Plaza Hotel Shenzhen........
July 4, 2013
Rated 5.0 out of 5.0 by SingaporeNorm Receptionist and Brew House Staff
I feel right at home with every visit at this property. Your receptionist Kitty is exceptional. She is friendly, helpful and remembers her customers by name. She greets me each time warmly and makes me feel welcomed. The restaurant Brew House staff is amazing. No matter if it is breakfast, dinner or evening drinks, everyone is smiling and happy to serve you. They are all very attentive and eager to ensure that I am satisfied with the food, drinks and above all, their customer service. Thank you for making my stay relaxed especially after a long day of work.
July 2, 2013
Rated 5.0 out of 5.0 by Thetraveller1688 Nice room with good facilities
I used it as a base to get around by the nearby Metro. Well prepared with their excellent breakfast.. Very good bathroom. Very quiet to sleep at night.
Friendly staff and excellent service
June 28, 2013
Rated 5.0 out of 5.0 by eeedward Excellent
It's a long time I've not stayed in this hotel in Shenzhen. When I come back, I am surprised some of the staff at check-in would still recognize me - it makes me feel at home! Thanks also for the welcoming drink (ice tea) especially I'm checked-in during a very hot weather.
Thanks for the upgrade from a Premier Room to a mini-Suite that is very comfortable. The bed is as always comfortable and the amenities, especially the Internet inside the suite are just perfect - not too much fancy stuff but not too little.
The breakfast buffet at 3/F is perfect. The Staff is attentive and the food is great.
Crowne Plaza Shenzhen Landmark and Hyatt Shenzhen will definitely my only two choices when I visit Shenzhen for business.
June 28, 2013
Rated 5.0 out of 5.0 by Jaykay One of the best Crowne Royals in China
Fantastic customer service, from the bell boy, concierge, breakfast staff and all of the other employees I interacted with.
WIFI is fast. 9/10 times at Chinese hotels it is slowwww...
The location is perfect for getting around Shenzhen, close to tons of restaurants and a GREAT market area. I had so much fun there upon finding it. :)
The breakfast buffet itself and the service were leagues better than most hotels I have stayed at in China. Fantastic, attentive service, great food and an ever full cup of coffee!
My only complaint is that because the shower was SO AWESOME (read: fantastic water pressure), water overflowed into the entire bathroom area making me feel somewhat guilty for enjoying my shower and also my feet wet later on in the day!
Thanks Crowne Plaza Shenzhen for creating such an enjoyable experience.
June 20, 2013
Rated 5.0 out of 5.0 by strindgren This is the Place that made it easy
This hotel was simply the best. The ENTIRE staff was service orientated, friendly, smiling and just simply a home run. We asked for a coffeemaker--they got it. We asked for a blanket--they got it. We asked for water--they got it.
the room was spacious, clean and quiet. I was surprised I was in the middle of the city, because I did not hear a thing from my room! The bed was very comfortable and the bathroom and shower quite nice. Highly recommend!
We especially appreciate the friendly, welcoming and accommodating staff from the front desk to housekeeping. We also like the comfortable rooms and the spacious "living room" on the lobby level, but it's the outstanding service that keeps us coming back.
June 18, 2013
Rated 5.0 out of 5.0 by Frequent1 A Gem in Shenzhen
Excellent facilities, outlets, and Staff - warm & hospitable -
by far the Best Crowne Plaza I have stayed.
June 14, 2013
Rated 5.0 out of 5.0 by Foxthrox Outstanding service !!!!!
WOW!!!!!! Super hotel I would say to all guests & members , all staffs were simply courteous and extremely helpful, everyone working there knows their job and duty very well.i would like to specially thanks one of the room maid attented to our room ( 2308 )
She went the extra mile to meet out special request and a pity we could not remember her name but it was a 30th May 2013 evening.
Hope other similar hotel of priority club can be proud of Shenzhen crown plaza hotel and suites.
The best Chinese managed hotel I have ever stayed in China.......
6 stars services.....!!!!!!!!
June 4, 2013
Rated 4.0 out of 5.0 by 1960KC SERVICE
Most memorable things about the stay was the staff members attitude! Top mark here!
Only grouse, the breakfast room was way too warm and the extraction system has to be improved to prevent the smell of the open kitchen sticking onto our clothes.
June 4, 2013
Rated 5.0 out of 5.0 by ptr1961 Great service
As a platinum member I felt very welcomed by the staff of this hotel. The club lounge staff were very proactive and helpful in arranging my onward travel plans. The large room was immaculate, and the bed was very comfortable.
June 3, 2013
Rated 4.0 out of 5.0 by Khoolf Comfy pillow n bed
Always enjoy my stay in Shenzhen crowne plaza that e people makes it differences ....
June 1, 2013
Rated 5.0 out of 5.0 by Whynott Wonderful room, great shower and comfort of a Spa.
We really enjoyed staying at this hotel. The rooms were wonderful, clean and the shower is fantastic!! Staff very helpful and accommodating. The enjoyment of a lovely swim in a clean temperature controlled swimmingpool rounded off a perfect stay. Really hope I could stay here again!
May 30, 2013
Rated 4.0 out of 5.0 by Lyon Comfortable bed and great service
it is very good hotel for me, the staff and service is excellent.
I like the hotel, and will book the hotel next time if i need come to Shenzhen.
May 26, 2013
Rated 5.0 out of 5.0 by chucky2013 Most elegant rooms in the area
Excellent service, the quality, cleanliness of the room exceeds expectation. The lobby area is a little small compared to other 5 starts in the area. The "Crowne Plaza" sign is not illuminated at night, making it difficult for visitors to find.
May 18, 2013
Rated 5.0 out of 5.0 by MrJoe Stay at Land mark Shenzhen
Staff was very helpful. Upon arrival until check out the service was outstanding including the help from Martin at the club floor, concierge ensuring I do not miss the morning shuttle to HKG airport and courtesy of duty manager Vanesa at check out was also very outstanding. They know what hospitality means and are committed and well trained. I hope to get the benefits for the next business trip as well so I can continue the relation with Landmark and enjoy their excellent service. The sump pump in the toliet was making some noise when I run the water in the basin or shower. Never get to complain about it but if i did they would have moved me to another room which they had done in one of my previous stay. I needed some help on my possible flight changes and Martin from Club floor has been very helpful in gettting the info in apainless way, who is fluent in English with his international experience in hospitatlity industry, so is Kelly and a new girl whose I do not recall.
May 18, 2013
Rated 4.0 out of 5.0 Convenient Location & Great staff
The staff made the stay worth it!!!
Location is good too ... walking distance to food 24/7
May 17, 2013
Rated 5.0 out of 5.0 by SBOoi Great Service
it my 1st stay at this hotel and I very satisfied with the services provided.
May 17, 2013
Rated 5.0 out of 5.0 by WYSH 员工的服务以及精神面貌非常好
May 12, 2013
Rated 5.0 out of 5.0 by Roger71 Great Hotel
I have a great time in this Hotel.The staff was very helpful.The ambiance in this Hotel is great.I get a welcome drink in the bar.I feel very well in this Hotel.The room is very big and clean.Also the swimminpool and the Spa Area was very beautiful.Thanks for the good service and the helpfulness
May 7, 2013
Rated 5.0 out of 5.0 很不错的酒店
April 29, 2013
Rated 5.0 out of 5.0 by HardBall Highly Recommended
My stay at the Crowne Plaza was great, the staff went above and beyond for me at every opportunity.
If your looking for a place to stay that will make you feel like your satisfaction is a priority then stay at the Crowne Plaza in Shenzhen .... I will be back!
Thank you for everything,
April 24, 2013
Rated 4.0 out of 5.0 by savege2k Good as always
Friendly staff, very helpful. Good hotel, the usual Crowne Plaza experience. Value for money for a 5* hotel.
The only thing is you should get a power socket near the bed, so customers can use laptop in bed without worrying battery drained.
Work your desk lamp's hinge a little, not very smooth.
This is almost the only things I could recommend.
April 22, 2013
Rated 4.0 out of 5.0 by Jackw0249 很不错的酒店
April 21, 2013
Rated 5.0 out of 5.0 by EdR13 Great service; good access to metro
We enjoyed an excellent stay at the Crowne Plaza Landmark & Suites Shenzhen. We arrived at the Hong Kong Airport and then used a direct transfer service to get to the hotel. We arrived at the Crowne Plaza early (before 12:00 noon) but we were able to check-in at the Executive Club and obtain our room immediately. It was very spacious with a king-size bed, couch and sitting chair with a foot stool. It also included a very well-lit vanity area immediately outside the bathroom. The bathroom had both a shower and a full-size bath tub. Complimentary coffee, tea and water were replenished daily.
The Crowne Plaza is very convenient to the metro (Guomao Station, Green Line). We were able to use the metro for touring throughout the city. Upon our departure from Shenzhen we also took the metro to the Shenzhen Airport without having to make any station changes (the Green Line ends at Shenzhen Airport). There are escalators so there is no issue with luggage.
The Executive Club provides a great value. Breakfast is served at the Club each morning (although we choose to eat breakfast on the 3rd floor (Brew House) since it offered more variety – especially fresh noodle soup). Throughout the day cold beverages as well as hot tea/coffee are available along with snacks (peanuts, candies, cookies). In the evenings (5:30P – 7:30P) complimentary cocktails are served along with very upscale appetizers. There are both cold items (marinated salmon, cheeses, veggies & dip) as well as great hot items which vary every evening. The appetizers were replenished throughout the night so there is no problem if you arrive late during the happy hour sessions. Also, the Club is quite large so there’s no issue with seating. Our only tiny complaint was the lack of gin during our stay. It wasn’t a big deal because we drank vodka & tonic rather than gin & tonic but it was a bit surprising. We were told they usually have gin but were out of it.
Service at the Executive Club is excellent. Staff members do a great job in ensuring you have everything you could possibly need. They are warm, friendly professionals with excellent English language skills. In particular, we would like to acknowledge the services we received from Marty (check-in & happy hour); Kally (check-out & happy hour); Kate (touring assistance & happy hour); Rainbow (touring assistance & happy hour) and Jessica (touring assistance). The Club Floor Manager has a great team!
As noted above, the hotel breakfast is excellent. It has an amazing variety of dishes (Western, Chinese and Japanese) and they vary on a daily basis. The dishes were by and large very upscale such as sautéed Chinese mushrooms with peppers, smoked mackerel, marinated salmon and stir fried fresh greens just to name a few. One nice touch is that each table has wooden spoons on it with the table number. If you choose to have noodle soup or an omelet made-to-order, you leave the spoon as you place your order and one of the staff members will bring the dish to you after it is cooked. They serve a great cup of coffee and it is constantly replenished. We received excellent service from each of Nicole (Assistant Brew House Manager), Andrea (Hostess) and Luna (Staff Member).
The Crowne Plaza was a great place and we will definitely return to the property when we next visit Shenzhen.
March 28, 2013