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Rated 4.7 out of 5 by 108 reviewers.
Rated 3.0 out of 5.0 by Good hotel but... Room is gorgeous, Service is great, food is OK. Upgraded to Executive room, but does not like Holiday Inn, no daily free wash service, neither free soft drink in refreg...Executive lounge has good service, but no alcohol drink unless happy hour?? October 18, 2013
Rated 5.0 out of 5.0 by everything was good I suggest this hotel to everybody - really good location and staff very kind and helpfull - better price comparing with other hotels in the same area October 15, 2013
Rated 4.0 out of 5.0 by 经常 出差住这里,还不错 有时候房间会被分成小房间,有点不爽。 每次赠送的水果和酒卷还不错。 这个调查一直提示字数不够让人很恼火,建议取消 October 6, 2013
Rated 4.0 out of 5.0 by service the wellness offer are very good. They are clean and tidy. Checkout of the hotel was easy flexible and friendly. October 3, 2013
Rated 5.0 out of 5.0 by 一如既往地舒服 去年生日的时候来入住过,那时候的印象很不好,给了一个最后的房间,后来要求换房间还不停强调说我的价钱就是这种房间,如果要换就申请升级,升级以后不停提醒我这房间比之前那个贵很多,搞得我很不好。 后来陆续入住了三次,感觉很不一样了,员工的服务很好,很亲切,房间装修虽然不是我喜欢的,但是床很舒服,来深圳基本都会选择这里。 October 3, 2013
Rated 5.0 out of 5.0 by 服务和设施一流 地理位置好,非常热闹,房子宽敞,感觉很不错。不管是前台接待还是餐厅、清洁服务人员态度特别好,留下深刻印象。 有一点小瑕疵:付款以后才由交通银行信用卡部短信通知,知道该店是特约的最红商户,住房9折。但在结账时没有人告知。但是,离开后经电话联系,工作人员反复了解、核实,在一名女经理的努力下,最终在当天还是给了我一个满意的答复。答应退款打到我信用卡上,虽然还未收到,但工作人员认真、负责的态度还是让人感动。 September 17, 2013
Rated 5.0 out of 5.0 by Exceptional Staff and Property The location, staff and property of this Crowne Plaza are excellent. In a good area for shopping and walking and very safe. Hotel is extremely clean, well lit, very secure and with a superb staff. Thank you for a great stay. September 3, 2013
Rated 5.0 out of 5.0 by Fantastic hotel The Crown Plaza in Shenzhen has exceefed my expectations. not only does it has great location - near the train station and main shopping malls, the hotel room is spacious and staff service is exceptional. would definitely stay here again the next time i am in shenzhen. August 27, 2013
Rated 5.0 out of 5.0 by 很好 交通便利,房间整洁,服务周到,是出差旅游不错的选择!優雅大方。环境服务都不错,给人整体的感觉还是比较好的,有5星级的标准,服务员的服务都很到位,下次有朋友来一定介绍他去皇冠酒店 August 26, 2013
Rated 5.0 out of 5.0 by Clean & Location This is a good hotel with very good maintainance even years old. Treat people hospitably and kindly, and quick action taken if any adv given from guest. The only thing needs to be improved is the bed mat is too soft, not very comfortable for sleeping. Breakfast is good too. Location is very convinient for outside shopping. August 22, 2013
Rated 5.0 out of 5.0 by Excellent service The Reception Manager was very attentive to our needs. After the first night, we made a complain that the bed had a very bad indentation and she immediately upgraded our room for us. When we checked out at about 3pm on 10 Aug, the lady manning the front door immediately assisted me to take my bag when she saw me heading towards the door. Overall : Excellent customer service. August 21, 2013
Rated 4.0 out of 5.0 交通方便,服务周到。 第二次入住了,酒店交通比较便利,但是设施有点陈旧。员工服务态度不错,Check out的速度也很快,这点值得表扬。早餐还可以,但可选择的不多,同时餐厅空间感觉比较小。整体住的还不错,以后还会过来。 August 18, 2013
Rated 5.0 out of 5.0 by Great service Surprise and nice. Great service, convenience. Overall is excellent August 12, 2013
Rated 5.0 out of 5.0 by Very friendly employee´s! Had a great stay at this hotel. Breakfast was very fine and big variety was available. Room Service made a very good Job and had been also very friendly. Great and frienldy atmosphere at the lobby. August 12, 2013
Rated 5.0 out of 5.0 by Amenities and services are very good ! Although only stayed there for two nights, but give us up to the hotel business room, room area is very big, facility is complete, the wifi is not only free, quickly. The waiter is very enthusiastic, when you leave the hotel and car take us to the lo wu crossing. In a word, very satisfied! August 12, 2013
Rated 3.0 out of 5.0 by check in staff. very helpful and always smile.but restaurant quality still need to inproof with quality and space .too many chair . August 9, 2013
Rated 5.0 out of 5.0 Great service The reason I prefer to choose Crown Plaza Holiday Inns as my stay in Shenzhen is the great service provided here. The efficiency of check-in and check-out is very appreciated for business travelers like me. Specially like the kind and nature smile from those sitting behind reception desk. Other staffs in front door, breakfast room, gym and bar all give warm and nature service, which differentiate this hotel with others from my experience. August 2, 2013
Rated 5.0 out of 5.0 by Great service and great hotel My stay at the Landmark Shenzhen is one of the best experiences if not my best experience I have had at a hotel. 1st the Hotel Staff was friendly, kind, personable, professional, and made me feel valued and appreciated at all times. 2nd the hotel itself was clean and beautiful and had great amenities, spa, bar, restaurant. The room was perfect by being extremely clean and well maintained. I can't stress enough how great the staff was. The staff was always smiling, ensuring they greeted me, and made sure everything about my experience was great. The staff went out of their way to press my suit as I arrived late in the day. Check in staff was extremely friendly and provided tea, conversation, and a newspaper for me to read later (much appreciated as I had not seen a paper in days). The concierge was extremely helpful in restaurant recommendations. Spa staff was kind and patient. Restaurant and bar staff great. Checkout staff and door staff was respectful and pleasant. Thank you all! Please keep up the great work. If you want a fantastic hotel experience, I highly recommend staying at the Crowne Plaza Landmark Shenzhen. July 27, 2013
Rated 4.0 out of 5.0 by Warm service Pros Big room Warm service Convenient location Cons Price a bit high Decoration a bit old July 26, 2013
Rated 4.0 out of 5.0 by professional staff from reception to room services This is my first time here, don't expect much but the overall service are very good. I'm very happy to see young and energetic staff with a smile all day. Very nice and would like to ask the management to maintain this professional service. July 23, 2013
Rated 2.0 out of 5.0 by Overall excellent however somewhat is ......ridiculous I have been staying at Landmark since it opened 20 over ago. Since my office moved to the building across to yours in 2002, I have been a frequent customer at and also introduced more than 1500 room especially 2006 to 2008. Recenly I , held a lot of meetings in your Vienna Cafe and parked my car there. Two weeks ago, I am with a client in my car try to park there but the Security Manager speak so loud over the Walkie Talkie stating that my car is banned from the hotel parking. I am so embarrass . I told the guard who ready to let in before the burst voice of your manager. All the parking attendants know that I go to Vienna Cafe all the time for meeting and enertaining. I do not why my car was banned. I feel overall the service of your staff is optimus but this one incident lead me to believe that your hotel do not appreciate frequent client visit. July 19, 2013
Rated 5.0 out of 5.0 by great room and services We were met by well trained, very polite front desk staff. We were upgraded to a business class room which was excelllent, clean, bright and cosy. We were impressed by the hotel staff. They were friendly, polite and yet very professional. They are the best in comparison to other 5* hotels! We will come back to Shenzhen and stay in this hotel again. WK July 8, 2013
Rated 5.0 out of 5.0 by Great Stay It was a Business Trip. We arrived early and rooms was not ready by immediately got upgraded to a bigger room. Bed was Excellent... Check in speed was fast... Staffs are very friendly... Location is Good... Will definitely stay there again.. July 4, 2013
Rated 5.0 out of 5.0 by Best managed Crowne Plaza Hotel in China I've stayed in many Crowne Plaza in China and believe me this is the best managed IHG hotel in China. My returned visit was once again a remarkable stay , the services maintain tiptop from checked in to checked out. All staffs at this hotel treats their guest with VIP services ,every details was ensured to make every guest has a comfortable stay . I would like to specially thanks Ms. Jenny Zhu during this trip , she went the extra mile to see that our needs were met when we encountered big problems booking our rewards nights online at the shortest time. Once again thank you very much to all staffs at Crowne Plaza Hotel Shenzhen........ July 4, 2013
Rated 5.0 out of 5.0 by Receptionist and Brew House Staff I feel right at home with every visit at this property. Your receptionist Kitty is exceptional. She is friendly, helpful and remembers her customers by name. She greets me each time warmly and makes me feel welcomed. The restaurant Brew House staff is amazing. No matter if it is breakfast, dinner or evening drinks, everyone is smiling and happy to serve you. They are all very attentive and eager to ensure that I am satisfied with the food, drinks and above all, their customer service. Thank you for making my stay relaxed especially after a long day of work. July 2, 2013
Rated 5.0 out of 5.0 by Nice room with good facilities I used it as a base to get around by the nearby Metro. Well prepared with their excellent breakfast.. Very good bathroom. Very quiet to sleep at night. Friendly staff and excellent service June 28, 2013
Rated 5.0 out of 5.0 by Excellent It's a long time I've not stayed in this hotel in Shenzhen. When I come back, I am surprised some of the staff at check-in would still recognize me - it makes me feel at home! Thanks also for the welcoming drink (ice tea) especially I'm checked-in during a very hot weather. Thanks for the upgrade from a Premier Room to a mini-Suite that is very comfortable. The bed is as always comfortable and the amenities, especially the Internet inside the suite are just perfect - not too much fancy stuff but not too little. The breakfast buffet at 3/F is perfect. The Staff is attentive and the food is great. Crowne Plaza Shenzhen Landmark and Hyatt Shenzhen will definitely my only two choices when I visit Shenzhen for business. June 28, 2013
Rated 5.0 out of 5.0 by One of the best Crowne Royals in China Fantastic customer service, from the bell boy, concierge, breakfast staff and all of the other employees I interacted with. WIFI is fast. 9/10 times at Chinese hotels it is slowwww... The location is perfect for getting around Shenzhen, close to tons of restaurants and a GREAT market area. I had so much fun there upon finding it. :) The breakfast buffet itself and the service were leagues better than most hotels I have stayed at in China. Fantastic, attentive service, great food and an ever full cup of coffee! My only complaint is that because the shower was SO AWESOME (read: fantastic water pressure), water overflowed into the entire bathroom area making me feel somewhat guilty for enjoying my shower and also my feet wet later on in the day! Thanks Crowne Plaza Shenzhen for creating such an enjoyable experience. June 20, 2013
Rated 5.0 out of 5.0 by This is the Place that made it easy This hotel was simply the best. The ENTIRE staff was service orientated, friendly, smiling and just simply a home run. We asked for a coffeemaker--they got it. We asked for a blanket--they got it. We asked for water--they got it. the room was spacious, clean and quiet. I was surprised I was in the middle of the city, because I did not hear a thing from my room! The bed was very comfortable and the bathroom and shower quite nice. Highly recommend! We especially appreciate the friendly, welcoming and accommodating staff from the front desk to housekeeping. We also like the comfortable rooms and the spacious "living room" on the lobby level, but it's the outstanding service that keeps us coming back. June 18, 2013
Rated 5.0 out of 5.0 by A Gem in Shenzhen Excellent facilities, outlets, and Staff - warm & hospitable - by far the Best Crowne Plaza I have stayed. June 14, 2013
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