Rated 4.7 out of 5 by 108
Rated 5.0 out of 5.0 by Foxthrox Outstanding service !!!!!
WOW!!!!!! Super hotel I would say to all guests & members , all staffs were simply courteous and extremely helpful, everyone working there knows their job and duty very well.i would like to specially thanks one of the room maid attented to our room ( 2308 )
She went the extra mile to meet out special request and a pity we could not remember her name but it was a 30th May 2013 evening.
Hope other similar hotel of priority club can be proud of Shenzhen crown plaza hotel and suites.
The best Chinese managed hotel I have ever stayed in China.......
6 stars services.....!!!!!!!!
June 4, 2013
Rated 4.0 out of 5.0 by 1960KC SERVICE
Most memorable things about the stay was the staff members attitude! Top mark here!
Only grouse, the breakfast room was way too warm and the extraction system has to be improved to prevent the smell of the open kitchen sticking onto our clothes.
June 4, 2013
Rated 5.0 out of 5.0 by ptr1961 Great service
As a platinum member I felt very welcomed by the staff of this hotel. The club lounge staff were very proactive and helpful in arranging my onward travel plans. The large room was immaculate, and the bed was very comfortable.
June 3, 2013
Rated 4.0 out of 5.0 by Khoolf Comfy pillow n bed
Always enjoy my stay in Shenzhen crowne plaza that e people makes it differences ....
June 1, 2013
Rated 5.0 out of 5.0 by Whynott Wonderful room, great shower and comfort of a Spa.
We really enjoyed staying at this hotel. The rooms were wonderful, clean and the shower is fantastic!! Staff very helpful and accommodating. The enjoyment of a lovely swim in a clean temperature controlled swimmingpool rounded off a perfect stay. Really hope I could stay here again!
May 30, 2013
Rated 4.0 out of 5.0 by Lyon Comfortable bed and great service
it is very good hotel for me, the staff and service is excellent.
I like the hotel, and will book the hotel next time if i need come to Shenzhen.
May 26, 2013
Rated 5.0 out of 5.0 by chucky2013 Most elegant rooms in the area
Excellent service, the quality, cleanliness of the room exceeds expectation. The lobby area is a little small compared to other 5 starts in the area. The "Crowne Plaza" sign is not illuminated at night, making it difficult for visitors to find.
May 18, 2013
Rated 5.0 out of 5.0 by MrJoe Stay at Land mark Shenzhen
Staff was very helpful. Upon arrival until check out the service was outstanding including the help from Martin at the club floor, concierge ensuring I do not miss the morning shuttle to HKG airport and courtesy of duty manager Vanesa at check out was also very outstanding. They know what hospitality means and are committed and well trained. I hope to get the benefits for the next business trip as well so I can continue the relation with Landmark and enjoy their excellent service. The sump pump in the toliet was making some noise when I run the water in the basin or shower. Never get to complain about it but if i did they would have moved me to another room which they had done in one of my previous stay. I needed some help on my possible flight changes and Martin from Club floor has been very helpful in gettting the info in apainless way, who is fluent in English with his international experience in hospitatlity industry, so is Kelly and a new girl whose I do not recall.
May 18, 2013
Rated 4.0 out of 5.0 Convenient Location & Great staff
The staff made the stay worth it!!!
Location is good too ... walking distance to food 24/7
May 17, 2013
Rated 5.0 out of 5.0 by SBOoi Great Service
it my 1st stay at this hotel and I very satisfied with the services provided.
May 17, 2013
Rated 5.0 out of 5.0 by WYSH 员工的服务以及精神面貌非常好
May 12, 2013
Rated 5.0 out of 5.0 by Roger71 Great Hotel
I have a great time in this Hotel.The staff was very helpful.The ambiance in this Hotel is great.I get a welcome drink in the bar.I feel very well in this Hotel.The room is very big and clean.Also the swimminpool and the Spa Area was very beautiful.Thanks for the good service and the helpfulness
May 7, 2013
Rated 5.0 out of 5.0 很不错的酒店
April 29, 2013
Rated 5.0 out of 5.0 by HardBall Highly Recommended
My stay at the Crowne Plaza was great, the staff went above and beyond for me at every opportunity.
If your looking for a place to stay that will make you feel like your satisfaction is a priority then stay at the Crowne Plaza in Shenzhen .... I will be back!
Thank you for everything,
April 24, 2013
Rated 4.0 out of 5.0 by savege2k Good as always
Friendly staff, very helpful. Good hotel, the usual Crowne Plaza experience. Value for money for a 5* hotel.
The only thing is you should get a power socket near the bed, so customers can use laptop in bed without worrying battery drained.
Work your desk lamp's hinge a little, not very smooth.
This is almost the only things I could recommend.
April 22, 2013
Rated 4.0 out of 5.0 by Jackw0249 很不错的酒店
April 21, 2013
Rated 5.0 out of 5.0 by EdR13 Great service; good access to metro
We enjoyed an excellent stay at the Crowne Plaza Landmark & Suites Shenzhen. We arrived at the Hong Kong Airport and then used a direct transfer service to get to the hotel. We arrived at the Crowne Plaza early (before 12:00 noon) but we were able to check-in at the Executive Club and obtain our room immediately. It was very spacious with a king-size bed, couch and sitting chair with a foot stool. It also included a very well-lit vanity area immediately outside the bathroom. The bathroom had both a shower and a full-size bath tub. Complimentary coffee, tea and water were replenished daily.
The Crowne Plaza is very convenient to the metro (Guomao Station, Green Line). We were able to use the metro for touring throughout the city. Upon our departure from Shenzhen we also took the metro to the Shenzhen Airport without having to make any station changes (the Green Line ends at Shenzhen Airport). There are escalators so there is no issue with luggage.
The Executive Club provides a great value. Breakfast is served at the Club each morning (although we choose to eat breakfast on the 3rd floor (Brew House) since it offered more variety – especially fresh noodle soup). Throughout the day cold beverages as well as hot tea/coffee are available along with snacks (peanuts, candies, cookies). In the evenings (5:30P – 7:30P) complimentary cocktails are served along with very upscale appetizers. There are both cold items (marinated salmon, cheeses, veggies & dip) as well as great hot items which vary every evening. The appetizers were replenished throughout the night so there is no problem if you arrive late during the happy hour sessions. Also, the Club is quite large so there’s no issue with seating. Our only tiny complaint was the lack of gin during our stay. It wasn’t a big deal because we drank vodka & tonic rather than gin & tonic but it was a bit surprising. We were told they usually have gin but were out of it.
Service at the Executive Club is excellent. Staff members do a great job in ensuring you have everything you could possibly need. They are warm, friendly professionals with excellent English language skills. In particular, we would like to acknowledge the services we received from Marty (check-in & happy hour); Kally (check-out & happy hour); Kate (touring assistance & happy hour); Rainbow (touring assistance & happy hour) and Jessica (touring assistance). The Club Floor Manager has a great team!
As noted above, the hotel breakfast is excellent. It has an amazing variety of dishes (Western, Chinese and Japanese) and they vary on a daily basis. The dishes were by and large very upscale such as sautéed Chinese mushrooms with peppers, smoked mackerel, marinated salmon and stir fried fresh greens just to name a few. One nice touch is that each table has wooden spoons on it with the table number. If you choose to have noodle soup or an omelet made-to-order, you leave the spoon as you place your order and one of the staff members will bring the dish to you after it is cooked. They serve a great cup of coffee and it is constantly replenished. We received excellent service from each of Nicole (Assistant Brew House Manager), Andrea (Hostess) and Luna (Staff Member).
The Crowne Plaza was a great place and we will definitely return to the property when we next visit Shenzhen.
March 28, 2013
Rated 5.0 out of 5.0 by TravelNic Overall good value for money
Stayed at hotel on a couple of different occassions and it has now become my preferred choice for accomodation in Shenzhen. Reasonable prices, affordable upgrades to lounge access, very good staff service, overall reasonably good english-speaking skills of staff and a very good location near restaurants, shops etc. Nice restaurants in hotel, including Prego, their very nice Italian restaurant. Only remark is the high prices of spa services, despite a 30% discount voucher.
March 20, 2013
Rated 5.0 out of 5.0 by Jcarinoo The little things that count...
I travel frequently for business but this is the first time that I found a little stuff toy in my room. Your staff placed Miffy on my bed.
It was a warm feeling as we single business travelers are usually away from family and friends for awhile, Miffy accompanied me during my stay in Shenzhen.
Thank you for your warm thoughts.
March 19, 2013
Rated 5.0 out of 5.0 by Takk Enjoyed Staying at Shenzhen Crown Plaza
Good Atmosphere, Nice friendly staff, quite and it is located in the center of Shenzhen close to all kind of activities
March 7, 2013
Rated 5.0 out of 5.0 by Perera Fantastic Stay!
Genuine hospitality, warm welcome and attentive service from the minute we walked in. Kudos to DM Venessa, for her exceptional professionalism and bottom of the heart service! Great experience overall, evrybody enjoyed. Truly humbled by the selfless service. Keep up the great work team!
February 24, 2013
Rated 4.0 out of 5.0 by philipyu21 nice price
this location ，this brand ， this price is good！staff is nice but when i chcek in, only twins room can offer to me but not the king room what i booked, a little bit dispoint
January 31, 2013
Rated 5.0 out of 5.0 by ScottieP Love your hotel!
This was first stay at this hotel and I really loved it! The only negative is downtown and the traffic challenge - it is worth the travel.
I loved it!
My only comment is that I would enjoy an upgrade to the executive floor - how is this made possible?
I booked 3 rooms on this occasion and we all enjoyed it.
The Italian restaurant was also very good - unfortunately I spent too much enjoying the wine!
January 30, 2013
Rated 5.0 out of 5.0 by Cameron Best Hotel in Shenzen..... Best Service in the world!
We stayed on the club floor for 6 nights in January 13' and had a fantastic stay! The rooms were well appointed and the added touches including Crabtree and Evelyn toiletries and pillow menu were lovely. We have travelled the world and found the staff of this hotel to be amongst the best, day after day they went above and beyond to meet our needs and ensure a wonderful stay. We dined in all the restaurants and the food was exceptional. The spa and swimming pool was also a nice change from the hustle of the city. The limousine service was great! All in all I would recommend this hotel above all others!
January 26, 2013
Rated 5.0 out of 5.0 by Java Comfortable and warm experience
The Bulters from 26F, who knew my habits when I went for breadfast and happy hour. They prepared my favorite newspaper and foods, brought me a cake to my room in my birthday, which touched me a lot. I always had a happy chat with them.
All these tiny pieces made me feeling at home when I entered Landmark.
January 24, 2013
Rated 4.0 out of 5.0 by PThomas Deecent property, but average F&B
The property is conveniently located and the staff is very helpful. However, the F&B is not living up to its name, especially the western food. I ordered a grilled combo which turns out to be mini-sized fried kaba... That is very disappointing.
Also, highly suggest provide thin blanket to room guest because it can get too warm to sleep with the down duvet in the heated room in winter time.
January 4, 2013
Rated 5.0 out of 5.0 by Duramax Smoking
Too many guests smoking in lobbies,hallways and elevators when there are No Smoking signs all over. I am not sure hotel can do anything as I think it is part of local culture. Your hotel not near as bad as some Crown Plaza Hotels but agian I think it is cultural issue.
I really enjoy your hotel and service provided to me and I will always stay there when I travel to Shnezhen.
December 17, 2012
Rated 5.0 out of 5.0 WOW - what a fantastic experience
To everyone at the Crowne Plaza Landmark Hotel:
I just wanted to let you know about my recent stay at your hotel.
From the very moment I stepped from the kerbside and into the lobby and being greeted by Jay the Concierge, to the young lady who checked me in, to the excellent team of Alex and Jake at the Brew House bar & restaurant and the young lady at the Spa reception, nothing was ever too much trouble.
All the staff I came into contact carried out their duties with a smile and good nature. Forgive me if I don't mention everyone individually by name as there were so many lovely members of staff all doing a great job.
The quality and choice of the food and beverage was excellent at both breakfast and at the Italian restaurant and Brew House bar.
The bedrooms and public areas were kept spotlessly clean and the sports and relaxation facilities were well kept and supplies of clean fresh towels plentiful. I cannot - could not - find any fault. Not that I was looking for faults, that's not my nature.
If there was one thing it would only be the mashed potato I had with the first evening meal on the 1st December. it was very watery and not creamy at all, but that's a very minor point in the overall scheme of things.
It was a real pleasure to reside at the Crowne Plaza Hotel & Suites Landmark hotel. Truly it was, and I cannot emphasise enough that there's a great team spirit there and they've done themselves, the brand and indeed everyone proud.
I sincerely look forward to coming back to Shenzen, next time for a holiday, and I will certainly be booking my stay at the same hotel.
December 17, 2012
Rated 5.0 out of 5.0 by David22 Beautiful room, excellent service
This hotel is in the heart of Shenzhen The local area has high end and small shops within easy walking distance. If you can upgrade to the Executive floor and lounge access it is well worth it. Food in the lounge including breakfast was great. All areas were very clean. The room was very well presented. Thank you.
December 14, 2012
Rated 5.0 out of 5.0 by SimplyC great service and excellent location
highly reccomend the hotel.the staff was helpful and kind enough to upgrade me to a very nice room. the breakfast is great if you fancy a continental one...and the location is excellent , just near by the HK boarder and many local facilities.
December 5, 2012