Rated 4.3 out of 5 by 61
Rated 5.0 out of 5.0 by samuel2e A Happy Christmas!
The Christmas promotion had brought down the rate to a more friendly level that I was able to rebook in the last minutes and enjoy good value for money. I was given access to the Club Lounge this time after several stays in this hotel and took breakfast in the lobby restaurant which was having the greatest variety of food I have ever seen among other upmarket 5-star hotels. Together with other pros, I experienced a memorable Christmas in this hotel this year.
December 29, 2013
Rated 5.0 out of 5.0 by chenhz 诚信酒店
December 16, 2013
Rated 4.0 out of 5.0 by Marc76 So so on this trip
Base on previous excellent experience, I've decided to stay at this hotel again. Everything is good except the room temperature is kinda warm and hot (Lowest at 25.5 degree Celsius) that causing me unable to have a good rest. I've tuned it to 18 but actual is still at 25.5 and above after a couple of hours. Spoken to the reception but it was not fixed during my stay. That temperature is not the best temperature to sleep. Hope the hotel management will understand that. Breakfast was good and staff are polite and friendly.
December 10, 2013
Rated 5.0 out of 5.0 by chenhz 软件（服务）是最大的竞争力
December 10, 2013
Rated 5.0 out of 5.0 by ww888 服務好
December 7, 2013
Rated 5.0 out of 5.0 by ww888 服務好
December 7, 2013
Rated 5.0 out of 5.0 by zhmx2 Appreciate service from lounge staff
Especially show my gratitude to lounge staff Cindy, Jack and Amma in Longgang CP. They provide excellent service and care to me.
December 4, 2013
Rated 5.0 out of 5.0 by ujansen71 Top-Adresse für Geschäftsreisende
Das Crowne Plaza Longgang City Center ist für mich eine Top-Adresse für Geschäftsreisende. Als Member im IHG Rewards Club ist ein Upgrade bzw. die direkte Buchung einer Suite bezahlbar und beinhaltet zahlreiche sehr angenehme Extras, z.B. die kostenfreie Nutzung der Clublounge oder die Möglichkeit, dort morgens in Ruhe zu frühstücken (wobei das Frühstück im "normalen" Bereich deutlich mehr Auswahl hat). Die Zimmer sind sehr sauber und auch gut ausgestattet. Ideal, um abends die täglichen Termine nachzuarbeiten und/oder mit den Kollegen in Deutschland zu kommunizieren. Das Personal ist extrem höflich, schnell und hilfsbereit. Auch wird hier insgesamt sehr gut englisch gesprochen. Ich kann das Hotel ohne Einschränkung empfehlen und werde sicher Stammgast bleiben.
November 13, 2013
Rated 4.0 out of 5.0 by LWTraveler Almost exceptional
Everything was exceptional about this hotel except for the AC cooling in the room. Did not ever get below 21 c. I like it cold while I sleep and air motion. It seems like they do something in the middle of the night to turn up the AC so it gets warmer in the room even though you keep it set low. I have experienced this with older Chinese hotels but this is a very new brand hotel so you would not have this problem at an upscale International hotel.
November 11, 2013
Rated 5.0 out of 5.0 by glennem Excellent for the price
Greeting was great and recognized as club member and taken to the club floor and provided a drink while they got our rooms ready (arrived early).
The rooms are very clean and new - the only thing I would suggest is to have coffee in the room. When you wake up early it is nice to have a cup of coffee. They have a pot in the room to make hot water, but no coffee or even tea in the room. This is surprising as every other hotel in China have coffee in the room.
The club lounge is excellent and I rate one of the best... the breakfast in the club lounge is limited, but adaquate. Jack in the club lounge was very helpful and made sure we were taken care of well.
The resturant for dinner is limited for westerners and after eating chinese food for several weeks it would be nice to have a better western selection in buffet. I ordered steak well done, and in was basically rare or medium rare --- I do not like my food still moving.
Overall this is the best hotel in Longgang area and highly recommend.
I would stay away from the SPA massage.... unless you like a guy doing the massage. Not my cup of tea so to speak.
November 2, 2013
Rated 4.0 out of 5.0 有待加强
October 29, 2013
Rated 3.0 out of 5.0 by timrosen Not too bad
Not bad-Englisg skills poor. Need to to bad better.
October 25, 2013
Rated 5.0 out of 5.0 by sharpfeifei 物有所值
October 21, 2013
Rated 3.0 out of 5.0 by 6inGrp Great stay if not for the incidence at check-in
The overall experience would be good but this was marred by the attitude and voice tone of the staff handling the check-in. That night I tried to log into my emails to get the voucher he demanded (he had said that if I don't produce the voucher, he will charge me the full rate) - spend 2 hours trying all ways and means to print that voucher ; decided to see the Duty Manager and was told by her that the voucher is not needed. Kept my travelling companions waiting for me for dinner; we eventually had dinner at 9.30pm.
The hotel has good ambiance, comfortable bed and pillows. I would recommend to friends.
Suggest hotel make effort to familiar taxi drivers in Lou Wu re directions to hotel; we took a taxi from Luo Wu to the hotel and the taxi driver had problems with directions.
October 19, 2013
Rated 5.0 out of 5.0 by Marc76 Good hotel to stay
Comfortable atmosphere, environment, bed and great customer service. Front desk reception was well prepared by providing efficient check-in.
Hotel surrounded by shopping malls and restaurants. Walking distance to Longcheng Place. Slightly faraway from subway but it doesn't affect you as beautiful Longcheng garden with green is along the way from Longcheng Subway Station to the hotel.
Best hotel at Longgang Shenzhen. I'll return in future.
October 5, 2013
Rated 5.0 out of 5.0 by aussie74 Excellent value and service
As a frequent traveller to China (Shenzhen) I can honestly say that this hotel offers the best value without compromising the luxuries of many hotels at twice the price. The rooms are very well appointed and have the business traveller in mind with wireless internet that actually works and the ability to connect devices to the AV system in the room. My only gripe would be that the pillows are far to soft, but if this is my only concern with my room after staying 14 days I would consider this a great experience and I would highly recommend the Crowne Plaza to anyone and have done so to business associates in Australia.
September 23, 2013
Rated 3.0 out of 5.0 by JohnZ2013 Resolve distance issue
Hardware is very nice, staff is courteous.
Two issues though, the first is that the place is really far from downtown ShenZhen. While nearest metro station is probably 15-20 minutes walk, suggest run 0.5-hour shuttle. However in my view, the best way to retain visitor from skipping hotel on the weekend, is arranging for subsidized vehicle/transportation. Otherwise, people will move out of the place whenever they can. For example, my colleagues left Friday to downtown for the weekend, then back on Monday despite of the usual packing and unpacking issue because there is no viable option to travel into downtown and back to hotel. Hotel's own transportation is very expensive compared to grey-market and "red-cab" does not come to hotel.
The second issue is a bit weird: I suggest management check kitchen food. Seafood is not fresh at all, and we came down with terrible stomach problem next day.
September 8, 2013
Rated 5.0 out of 5.0 by SOWZ Great service experience
Very well decorated, hearfelt smiling faces from the hotel staff, service oriented (in particular Jacky from reception and ms. Luo from cafe 2011). Great foods. My kids love this place. Great to be here!
September 3, 2013
Rated 3.0 out of 5.0 Front desk staff very good service
Front desk staff Mr Ricky provide a good service. He care for customer.
September 2, 2013
Rated 5.0 out of 5.0 by Travellerdor Great service and good room and bed
The service was good that the staff would close the drapery and make the bed and slippers before I went to sleep. Good Italian restaurant in the hotel. The bed was very comfortable. The front desk staff was very friendly and professional.
August 31, 2013
Rated 5.0 out of 5.0 by samuel2e Wonderful Hotel
This is almost the best IHG hotel in the Guangdong area in terms of its convenience, concierge service, internet service, interior designs, maintenance, variety of amenities, restaurant choices, closeness to large-scale malls and other popular restaurants. I have stayed there for several times and would still like to go back to explore any new favourable finding like I returned every time to the hotel.
August 18, 2013
Rated 5.0 out of 5.0 by Foxthrox Best hotel in long Gang Shenzhen
Elite members this is indeed the best hotel in Long Gang Shenzhen
Especially the hotel club lounge & their buffet dinner .......value for money.......very nice rooms.......
Trust me if you have to visit Long Gang you must not miss this hotel managed by IHG Group.
July 29, 2013
Rated 5.0 out of 5.0 by Foxthrox Great hotel great service..
Elite members trust me this hotel has a great look and service is very good . The rooms are very clean and comfortable.staffs are very attentive , they serve very good buffet from east to west.
Location is a little inconvenient but the surrounding amenities are there to satisfy us . The check in @ out is very swift .Ihg members get all the attention here.
July 27, 2013
Rated 1.0 out of 5.0 by RichardKK Everything is good except the temperature control monitor
The temperature control monitor is a brand new monitor, but the screen size is so small that you do not know whether the unit is on or off. I stayed in this hotel in and out for the past 2 weeks and really no clue on the monitor except to feel the air con from a blowing distance.
June 27, 2013
Rated 5.0 out of 5.0 by Mike847 A very nice Crowne
Ok nice hotel good location if your in Shezhan for business not near the Luwo train station. Good Sauna & Pool. Food is based on western tastes and many in hotel. Rooms big and comfortable.
June 25, 2013
Rated 5.0 out of 5.0 by Ronn888 Staff makes the difference
The entire staff on the 16th floor went out of their way to make sure my trip was enjoyable. Although Grace is now at the main reception, she still forwarded my special requests to the 16th floor without me asking!
My favorite hotel in the Longgang area!
June 14, 2013
Rated 3.0 out of 5.0 by JK99 Front Desk Friendliness
I lost my free drink voucher when checkin. I was trying to get one on the first night after dinner, the staff attitude at front desk wasn't friendly enough before he finally get me a voucher replacement
June 9, 2013
Rated 5.0 out of 5.0 by Badsra great value with great quality
bed sndthe room is big enough for two. great facilities in washroom . clean and the shower place is good too. comfortable bed and we did call a room service. staff is nice and good taste of the burger. Soup tastes great. but just a little bit cold. overall we are satisfied. we have come here for twice already
June 7, 2013
Rated 5.0 out of 5.0 by Allanlyn A superb hotel
I have stayed at the other hotel in Shenzhen for the last 8 years and your hotel is far superior to the pavilion .Excellent helpfull staff ,your club lounge has a full selection of beverages and snacks .
Overall one of the best hotels I have stayed in during my visits to china .Well done management and staff and look forward to my return in August .my stay was 26,27 28 and 31 may
June 5, 2013
Rated 5.0 out of 5.0 Another experience in Longgang Crowne Plaza
Staff is good. However not all expenses during my visit were counted to collect priority club points.
May 28, 2013