Rated 4.2 out of 5 by 48
Rated 3.0 out of 5.0 by 6inGrp Great stay if not for the incidence at check-in
The overall experience would be good but this was marred by the attitude and voice tone of the staff handling the check-in. That night I tried to log into my emails to get the voucher he demanded (he had said that if I don't produce the voucher, he will charge me the full rate) - spend 2 hours trying all ways and means to print that voucher ; decided to see the Duty Manager and was told by her that the voucher is not needed. Kept my travelling companions waiting for me for dinner; we eventually had dinner at 9.30pm.
The hotel has good ambiance, comfortable bed and pillows. I would recommend to friends.
Suggest hotel make effort to familiar taxi drivers in Lou Wu re directions to hotel; we took a taxi from Luo Wu to the hotel and the taxi driver had problems with directions.
October 19, 2013
Rated 5.0 out of 5.0 by Marc76 Good hotel to stay
Comfortable atmosphere, environment, bed and great customer service. Front desk reception was well prepared by providing efficient check-in.
Hotel surrounded by shopping malls and restaurants. Walking distance to Longcheng Place. Slightly faraway from subway but it doesn't affect you as beautiful Longcheng garden with green is along the way from Longcheng Subway Station to the hotel.
Best hotel at Longgang Shenzhen. I'll return in future.
October 5, 2013
Rated 5.0 out of 5.0 by aussie74 Excellent value and service
As a frequent traveller to China (Shenzhen) I can honestly say that this hotel offers the best value without compromising the luxuries of many hotels at twice the price. The rooms are very well appointed and have the business traveller in mind with wireless internet that actually works and the ability to connect devices to the AV system in the room. My only gripe would be that the pillows are far to soft, but if this is my only concern with my room after staying 14 days I would consider this a great experience and I would highly recommend the Crowne Plaza to anyone and have done so to business associates in Australia.
September 23, 2013
Rated 3.0 out of 5.0 by JohnZ2013 Resolve distance issue
Hardware is very nice, staff is courteous.
Two issues though, the first is that the place is really far from downtown ShenZhen. While nearest metro station is probably 15-20 minutes walk, suggest run 0.5-hour shuttle. However in my view, the best way to retain visitor from skipping hotel on the weekend, is arranging for subsidized vehicle/transportation. Otherwise, people will move out of the place whenever they can. For example, my colleagues left Friday to downtown for the weekend, then back on Monday despite of the usual packing and unpacking issue because there is no viable option to travel into downtown and back to hotel. Hotel's own transportation is very expensive compared to grey-market and "red-cab" does not come to hotel.
The second issue is a bit weird: I suggest management check kitchen food. Seafood is not fresh at all, and we came down with terrible stomach problem next day.
September 8, 2013
Rated 5.0 out of 5.0 by SOWZ Great service experience
Very well decorated, hearfelt smiling faces from the hotel staff, service oriented (in particular Jacky from reception and ms. Luo from cafe 2011). Great foods. My kids love this place. Great to be here!
September 3, 2013
Rated 3.0 out of 5.0 Front desk staff very good service
Front desk staff Mr Ricky provide a good service. He care for customer.
September 2, 2013
Rated 5.0 out of 5.0 by Travellerdor Great service and good room and bed
The service was good that the staff would close the drapery and make the bed and slippers before I went to sleep. Good Italian restaurant in the hotel. The bed was very comfortable. The front desk staff was very friendly and professional.
August 31, 2013
Rated 5.0 out of 5.0 by samuel2e Wonderful Hotel
This is almost the best IHG hotel in the Guangdong area in terms of its convenience, concierge service, internet service, interior designs, maintenance, variety of amenities, restaurant choices, closeness to large-scale malls and other popular restaurants. I have stayed there for several times and would still like to go back to explore any new favourable finding like I returned every time to the hotel.
August 18, 2013
Rated 5.0 out of 5.0 by Foxthrox Best hotel in long Gang Shenzhen
Elite members this is indeed the best hotel in Long Gang Shenzhen
Especially the hotel club lounge & their buffet dinner .......value for money.......very nice rooms.......
Trust me if you have to visit Long Gang you must not miss this hotel managed by IHG Group.
July 29, 2013
Rated 5.0 out of 5.0 by Foxthrox Great hotel great service..
Elite members trust me this hotel has a great look and service is very good . The rooms are very clean and comfortable.staffs are very attentive , they serve very good buffet from east to west.
Location is a little inconvenient but the surrounding amenities are there to satisfy us . The check in @ out is very swift .Ihg members get all the attention here.
July 27, 2013
Rated 1.0 out of 5.0 by RichardKK Everything is good except the temperature control monitor
The temperature control monitor is a brand new monitor, but the screen size is so small that you do not know whether the unit is on or off. I stayed in this hotel in and out for the past 2 weeks and really no clue on the monitor except to feel the air con from a blowing distance.
June 27, 2013
Rated 5.0 out of 5.0 by Mike847 A very nice Crowne
Ok nice hotel good location if your in Shezhan for business not near the Luwo train station. Good Sauna & Pool. Food is based on western tastes and many in hotel. Rooms big and comfortable.
June 25, 2013
Rated 5.0 out of 5.0 by Ronn888 Staff makes the difference
The entire staff on the 16th floor went out of their way to make sure my trip was enjoyable. Although Grace is now at the main reception, she still forwarded my special requests to the 16th floor without me asking!
My favorite hotel in the Longgang area!
June 14, 2013
Rated 3.0 out of 5.0 by JK99 Front Desk Friendliness
I lost my free drink voucher when checkin. I was trying to get one on the first night after dinner, the staff attitude at front desk wasn't friendly enough before he finally get me a voucher replacement
June 9, 2013
Rated 5.0 out of 5.0 by Badsra great value with great quality
bed sndthe room is big enough for two. great facilities in washroom . clean and the shower place is good too. comfortable bed and we did call a room service. staff is nice and good taste of the burger. Soup tastes great. but just a little bit cold. overall we are satisfied. we have come here for twice already
June 7, 2013
Rated 5.0 out of 5.0 by Allanlyn A superb hotel
I have stayed at the other hotel in Shenzhen for the last 8 years and your hotel is far superior to the pavilion .Excellent helpfull staff ,your club lounge has a full selection of beverages and snacks .
Overall one of the best hotels I have stayed in during my visits to china .Well done management and staff and look forward to my return in August .my stay was 26,27 28 and 31 may
June 5, 2013
Rated 5.0 out of 5.0 Another experience in Longgang Crowne Plaza
Staff is good. However not all expenses during my visit were counted to collect priority club points.
May 28, 2013
Rated 5.0 out of 5.0 by TommyS Great hotel - comfortable and friendsly
Staff helped whenever we needed it.
Very clean and lovely
May 27, 2013
Rated 3.0 out of 5.0 by BusinessTraveller198 Overpriced for the local area.
When I started staying at this Hotel it was convenient, new and very good value for money. Over the last two visits the price has jumped sunstantially and now represents an expensive place to stay in the local area. Unfortunately on my last stay, despite staying on the 10th floor the thumping base from the new night club kept me awake until late into the night. The next morning I made the comment to the front desk, hoping I would at least be offered a higher floor but was simply met with a shrug, so I checked out and moved to another hotel for my remaining four nights. However, the rooms are generally comfortable and clean and the breakfast is fine.
May 26, 2013
Rated 5.0 out of 5.0 by TSLI Comfortable room and good breakfast
I think the hotel is the best in Longgang. Services are good, my room is comfortable, ... One important thing is location---near shopping mall, library, cinema, transport station, etc.
May 15, 2013
Rated 5.0 out of 5.0 by Shane85 Sound Prof Improvement
Think this hotel can be truly excellent if the noise pollution from the newly opened karaoke can be managed.
1. 3 of my team members have complained about the noise from the karaoke
2. The heavy pounding of bass can be felt sometimes from 00:00 to 02:00 in the morning
3. It is really annoying to be rudely awakened at the middle of my sleep
May 4, 2013
Rated 5.0 out of 5.0 by wolfson 性价比很高
April 26, 2013
Rated 4.0 out of 5.0 值得推荐
不错的酒店，房间很舒服。 性价比合适。位置上离开地铁有点远，但是还能接受。 附近的配套不太多。推荐大家住。
April 17, 2013
Rated 4.0 out of 5.0 by Jenny58 Great Service,
a nice experience to stay at CP Longang cinty center SZ.
Will be back once again,
April 12, 2013
Rated 4.0 out of 5.0 by qqqqq 部分设备略显陈旧
April 1, 2013
Rated 3.0 out of 5.0 by TaraCBC Needs time to become a 4 star hotel
My colleague and I stayed here for about a month, four days out of the week. We read reviews that it was a 5 star hotel and was good for foreigners; it is not. It is more of a Chinese style hotel with westernized rooms. The hotel staff are very professional, friendly and helpful. The Japanese food in the hotel is very good, but the breakfast is not good at all. Not so much variety, always the same thing and more like an all you can eat for cheap. We would have liked more quality in their foods. The lobby lounge has live music which is nice. The hotel is quite clean in general. We have seen some things like people hawking in the sand ash trays next to the elevators and it sat there for days not being cleaned, smoking all over the hotel in non smoking areas, guests in room slippers in the restaurants and a lot of country manners (not good). There is not much to do around the hotel unless you travel out at least 15 minutes by car. This is a good hotel for it's convenience to factories if you're on business.
March 22, 2013
Rated 5.0 out of 5.0 by Sarkybhai Service
Thank you to Jack & Anna at Club Floor for ginger coke treatment!
March 18, 2013
Rated 1.0 out of 5.0 by Lysander Bad Attitude and Poor Knowledge
I have stayed in more than 100 different hotels under the IHG over the past 10 years, never a hotel can make me feel this bad. Even a hotel staff that accidentally treat my shoes as rubbish and disposed it did not prompt me to write a review.
But this hotel did the ultimate. I have stayed in this hotel several times due to its location as it is the only IHG hotel in Long Gang. The past few times, I have not used any of its facilities. This times I make an effort to visit its swimming pool and it trigger this incident.
It happened this way, when I visit the swimming pool, the staff asked me to buy a swim cap. I was shocked that as a guy, I have never in my life wear a swim cap to a swimming pool. I told the staff that I will not buy a swim cap just to swim leisurely for 10 minutes. Upon my insist, the staff offered to lend me a swim cap. I took the offer but since I have never wear a swim cap to swim, I did not used it. While swimming without the swim cap, the staff came and scold me for not using the swim cap. I am totally amazed by his action. I asked the reason why I need to wear a swim cap to swim. The reason he gave initially is that ShenZhen Sport Council issue a directive that all swimmers have to wear swim cap. Upon hearing this, I can't help it anymore. I have stayed in more than a dozen hotels including many under IHG in ShenZhen and never had one telling me I have to wear a swim cap to swim in ShenZhen pools. The staff keep arguing with me that I have to wear the swim cap, which I refused. I got out of the pool and asked to speak to their GM. The pool manager came and explain it is their hotel's rules and regulations that all swimmers have to wear a swim cap in order not to pollute the pool. Ok, now it becomes the hotel's rules and regulations and not the ShenZhen Sport Council and it is because by not wearing a swim cap, I will pollute the pool. If the hotel do not want anyone to pollute the pool, might as well closed it then no one will pollute it at all. Anyway, at this moment, I am not in the mood to swim anymore. I left the pool a very unhappy man.
While having tea at the Executive Lounge, I asked the staff whether I can see the Hotel GM to clarify this matter. The staff checked and told me that the GM is not available which I informed the staff, no matter how late that day or the next day, get the GM to call or pay me a visit. But even after I checked out 18 hours later, the Hotel GM did not contact me.
Anyway, I will never stay in this hotel ever again and I seriously think IHG should not renew their contract with this property anymore.
March 17, 2013
Rated 4.0 out of 5.0 by William2013 My second experience in Shenzhen Longgang City Centre
This is my 2nd times to stay this hotel.
My 1st stay of this hotel is about 2 years ago and it had just been open for 2 months. In those days, the hotel facilities was not used, especially the heated swimming pool.. Although I lived in Executive Floor, I had not tried any Breakfast , Tea, and Cocktail in Executive Floor before. The Breakfast Buffet & Tea was not so nice.
But, now, I have tried the Breakfast and Lunch Buffet, and both of them are very nice. I will come back again because of nice food.
One thing that made me surprise and happy is the Great Speakers. With it, I can watch the DVDs with the feeling of Home Cinema. But, I don't know it is only provided in Executive Floors or not.
March 9, 2013
Rated 3.0 out of 5.0 by mrsmith Bring your own transportation.
Hotel transportation is available (at a price) but requires at best 30min time and is not reliable. Concierge is on average not able to get a taxi. Reservations are no guarantee to actually get a ride. Alternative is to go out and get your own cab (Address in BIG chinese letters help). Do it at your own risk (of course).
- Likely still the best hotel in Longang
- 4 restaurants on site
- Eating places in walking distance (<3 min)
- English abilities of front desk and concierge
- Staff is helpful but sometimes uncoordinated and ineffective
- Hotel rooms start to show wear and tear
February 11, 2013